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MakeMyTrip — Fraud in giving Refund against Cancellation of Flight Ticket

Dear Sir,

I made a reservation for three people including me for travelling back from Medan,Indonesia to Chennai,India on makemytrip on Malaysian Airlines. Makemytrip booking ID was NN[protected] DT.30.10.2012 (Travelling Date: 13.10.2012) value: Rs.40726, which is a refundable ticket and clearly written on eticket of makemytrip and made full payment. Due to certain circumstances I had to cut down my trip and returned to India on 10th of December and on 11th of December, I called to cancel my above flight ticket. They confirmed cancellation and send me Refund Slip on 13th of December, 9oclock in the morning. Deducting Rs.20500 from total amount as Cancellation Fee and Balance amount of Rs.20226 to be refunded within 7 working days.

On 15th of December, I also received an email again that we are working on your case with above ref. number and it will resolved soon.

I got busy and I forgot this issue and due to busy work I forgot whether I received refund or not. During our Accounting Year closing on 31st March, my accountant pointed me out that the refund payment has not been made till now.

So I called up makemytrip customer care and asked for this querry of non-receipt of refund, but the lady took extremely long time and didnt give any reply, so I wrote an email asking for refund immediately as it's been over 3 months now.

Surprisingly on 2nd of April, I received reply that this is a non-refundable ticket and they have already told me by phone that this is a non refundable ticket. I was stunned to hear this reply.

I have been most loyal customer to makemytrip and I used to book almost every month domestic and international flight tickets for me and my family and I never expected that this comapny is such big fraud.

I dont care about money, but I cannot tolerate such fraud policies.

I will take legal action and will teach a lesson to such fraudsters.

Fraud in giving Refund against Cancellation of Flight Ticket
Fraud in giving Refund against Cancellation of Flight Ticket
Complaint comments  12 CommentsShareTweet


Make My Trip — non refunding of cancelled flight amount

i booked a ticket on 28/7/2009 and paramount flight was cancelled and they said that my money will be credited within a week but till date i did not get my money.

Make My Trip — Refund of Cancelled Air ticket

These people are bunch of crooked people. I cancelled my ticket On June 29 , which was for Memphis to Chennai. I have to be refunded 562 USD and its 4 months now I still didn't receive any refund. I called them so many times any they always passed time and would say "wait for 10 more days" or "we have processed it from our end". Really a frustating bunch of people. — Fraud on Refund

I booked an International Holiday Package for 2.25 Lacs.

I was liable to get refund of Rs. 6000 for this booking.

After so many excuses they finally told me they have dropped a cheque in my account of Rs. 6000/- and they have given a fake HDFC bank receipt also but afterwards I wait till 6 working days but the amount was not credited in my account till date, even it was not reflecting for clearance too.

Now when I am trying to call MakeMyTrip representatives they are not picking up my calls.
Representatives names are Mr. Vikash Rana (manager – International bookings), Ms. Priyanka Singh (representative-International Tours).

So now I have decided to bring them in consumer court. And request you all to beware with these guys.
Dear Jitender:

At the outset, regret the inconvenience caused to you. We are investigating the case to understand and lapse at our end. Assure you the matter will be resolved to your satisfaction.

Solicit your co-operation.

Geeta Eral
Head- Customer Delight
i am fully agree with you last minute they decide to do any changes andif we change then cancellation rule apply...
I am facing a similar ( horror) experience with Make My Trip .com. My bad experience is as follows:

I had booked a return trip for my daughter thru Make My Trip from London to Delhi and back. Make my trip booked on BA. As BA cancelled the flight on 20th March I contacted Make My Trip about the alternatives. This call and follow on calls went on for 4 days ( each time a new "travel expert" comes online and professes no knowledge of any past history on my enquiry. For four days this has been going on with Make My Trip asking hat the passenger go to BA and sort it out. They gave four ( SIC!) different PNR nos and BA rejected each saying these are not valid!!

Finally BA London office after a personal visit by the pax, confirmed that the subject flight is cancelled due to strike and all agents incl MMT have been informed that tickets are eligible for full ITENARY REFUNDS. As on 19 March Make My Trip refuses to accept this! BA advised that travel agents will ryto cheat by denying that the airline has given full refunds. Also BA expressed inability to refund the pax directly since the booking was by MMT and only their PNR was on the system.

This to me appears to be a blatant attempt by this agent to make a fast buck as cautioned by the airline.

My advise to all is avoid Make My Trip, even if they promise low cost fares. End result is you get cheated and due to the anonymity of call centres the agent gets away. Lesson learnt. Book direct with airlines.

PM Menon
Yes they are the cheaters.

Make My Trip — no refund of air ticket after cancellation of flight

I have not recieved the refund of my amount throgh bankers till date after the ticket Make My Trip ID[protected] issued by Go Airlines was to be cancelled as the flight was cancelled by air lines at last moment. Kindly refund the amount immediately

MAKEMYTRIP/ DOMESTIC FLIGHT — non-refund of cancellation ticket

Dear Sir,

I have booked air ticket from thru internet on 9 december 2010 for the date 26-oct-2010 from chandigarh to mumbai thru booking id number NF[protected] and this ticket has been cancelled on 20th -march-2010. The cancellation ID given to me was IN1103R0100004.
After many repeated complaints they asked my bank account details, which i had sent as per there requirements on 24/7/2011. Afterward they assure to resolve the issue in 72 working hours but still not able to meet the commitment.
I have checked the refund status through internet that my ticket was showing in cancelled status and refund amount due was showing on 6th-Aug-2011.

After many compalint, is not ready to refund my money.

ashwini sharma — Cancellation of confirmed flight

Booked 3 tickets one month back. All sectors tickets were confirmed tickets. I received a mail yesterday regarding cancellation of first sector. When you talk to CS, no stisfactory response and alternate is being given. Even after one hour hold no supervisor is responding. This is horrible and i recommend all not to use makemy trip else you may lose your money. booking code: 3322.
Dear Customer,

With reference to your post above, kindly share your booking id in order to retrieve details. You are also requested to email the same at [protected] quoting your booking id in the subject in order to assist you better. Our representative will get in touch with you after we receive your booking id.

MakeMyTrip Care
Dear Prasad,

At the outset, we sincerely apologize for the unpleasant instance. This is not in accordance to our service standards nor do we expect any such practices.

With reference to your complaint, please note that refund of INR 20226 has been initiated on 8th Apr, 2013 and should reflect on your account as per the bank processing cycle.

Team-MakeMyTrip Care

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