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[Resolved]  Maruti Suzuki — Excess Charges, and insensitive behaviour

Dear Sir,

I had driven my vehicle UP 32 BB -5292 Eng. No. 3145765 chassis No.232698 from bareilly to haridwar on 25th june, 08 on 26th of june while going to har-ki-pauri from kankhal side, on reaching ranipur chowk i noticed smoke coming out under neath the bonnet on opening the bonned i found that the coollant is coming out and boiling. I stopped the engine and went to maruti authorised service station M/s United Auto Garage, Rishikul Haridwar -249401 Phone No.[protected] and [protected]
The owner send a mechanic ( I believe so) and on reaching the car the mechanic saw the engine under the bonnet and adviced that i have to take the vehicle to the service station and only then he will be able to tell the details, fine till now.

As soon i reached the service station i again met the owner of the mass, he seems to be the most busy man in the world.
Instead of discussing with me the problem, he seems to be going here and there and did not even bother to talk to me. I kept on running behind him. Finally after much frustration and extreme difficulty and much time, we were not made to seat and in very humid and hot and my mother aged more than 70 years was with me, i managed him and asked the problem to which he very rudely replied that the gasket cylinder head has broken down and needs repair. I asked about the estimate to which he said Rs 3500/- to Rs 4000/- when i asked him about the details he very rudely said that he does not have time for all the details in the world he also said to the mechanic very rudely that " babujee ke gaddi me pani bhar aur station ke bahar karhi kar de, hum enko detail nahi de sakte" i was shocked, taken back and stunted by his unprovocative behaviour, nevertheless i went ahead and gave him my consent for the repairs, for which he said that he will deliver vehicle 2moro, i.e 27th June 08

I came of 27 on appointed time and found the vehicle not ready, and they kept on telling me " sab kuch theek hai aur ap gaddi le jaaho" i insisted for trial to which the owner said, " hum kis kis to trial karte harenge".

I engine oil was not full, to which with great persuasion i had to tell them to fill engine oil appropriately, and so was the case with collant, god forbid had i taken the vehicle it would have been seized.

The total bill No. 004573 against job No. 0005313 was Rs 3260
Rs 577 FOR SPARES, Rs 1110 For OILS AND Rs 1573 FOR LABOUR
WHICH IS VERY HIGH AND NOT APPROPRIATE.( let me tell the details now)
I wish to know whether this amount is justified.
The paid the amount in cash and brought the vehicle at home around 3 km from the service station.
The next day morning i went to neel kanth just near the barrage about 2 km above the same problem erupted the smoke below the bonnet and collant boiling and coming out i called up[protected]the owner of the service station and told me the problem he asked few questions, i told him to send me a vehicle to bring back the car, because my vehicle is heating up, he bluntly said NO. later when i went to his service station the MOS was standing there. There after i daIled him several times but HE DID NOT RESPOND. lucky i had his mechanic Mr.Negi's Mobile No. i pleaded to him with my folded hands he great soul came to me at rishikesh and brought the vehicle to his service station. On reaching service station i complained about the same problem, which he did not listen AT ALL AND SAID THAT THE PROBLEM is radiater AND PROBLEM CAN ONLY BE SOLVED IF NEW RADIATOR IS INSTALLED. i have now brought the vehicle from the service station and show to your dealer shahkumburi 2moro.

BUT I MUST SAY THAT THIS MASS OF YOUR IS BRINGING BAD REPUTATION TO MARUTI TO WHOM I TRUST THE MOST AND CALL UPON MARUTI FOR THE REFUND OF EXCESS AMOUNT PAID BY ME AND REDRESSAL FROM THE SIDE OF MASS OWNER FOR THE MENTAL ANGUISH AND SHEER HELPLESS I AND MY MOTHER SUFFERED AND ALSO THE PHYSICAL TENSION AND LOSS OF TIME. I AM SURE THAT MY COMPLAINT WILL BE TAKEN SERIOUSLY AND WILL BE COMMUNICATED THRU MY EMAIL ID : [protected]@hotmail.com
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Aug 13, 2020
Complaint marked as Resolved 
Complaint comments  10 CommentsShareTweet

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i am th owner of swift vxi model HR 06 Q5582. i took my car accidental claim 2 weeks back. that was the ridiculous experience by the service offered by maruti service station HARISON AUTOMOBILE(PANIPAT) there is no person who is willing to take responsibility of all trouble they offer me. i took my another accidental claim 1 week later on 25th june and scheduled date for returning my vehicle is on 30th june. when i went there today i found my car full of scratches and dents on my car and when i asked them about this they started blaming me only. one cannot expect such sort of dealing from maruti service station
Dear Sir,

This is to state that I Vishal Bansal, Branch Head reliance life, Amroha.
Sir I have booked Maruti Suzuki Swift VDI color White on 27th of july 2008,
I wish to let you know that I am an extremely religious who believe in dates given to me by religious preachers, as I recommended that I can pick my car on 6th of july 2008, at that time I check the availability and booked my car through Rs 50, 000/-
Now today on 6th aug when I came to let it owned I am being told that my booked car has been sold last evening at higher price.
Dear sir I was forced to purchase Accessories worth Rs 20, 000/- which is a mandatory rule in Maruti. Even I was asked to book my car for Cash 100, 000/- FOR all these Said rules I was agreed because I need to pick my car this day only.
I am sitting in showroom
You are requested to solve my matter immediately on my mail id
You can also communicate me at [protected], [protected]
Sales Executive who is involved my sales Mr Bhuwan-
General manager who refused to deliver my booking Mr Vipin sarotiya
Managing Director who refused to talk to me even and miss behaved me.
I have ample of evidences and client id of mine which will be produced at necessity. If the matter is unsolved by evening I don’t hesitate to move you in court.


Yours truly,
Vishal Bansal
[protected], [protected]
sir we have purchase a new car swift lxi model on 3 sep 2006 from kp auto motives . in my car we feel earthing but not teken action by your servicing dealers . they reply this problem is every swift and not taken action seriously .if that is true then please change our car in to wagonr .we are fed up from this problem .please taken action within 3 days
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DEAR SIR/MA'M

I HAVE PURCHASED MARUTI-WAGON-R LXI (REGISTRATION NO.-UP32 CP7342)FROM ONE O[censored]R DEALER KTL LTD, LKO IN THE MONTH OF OCTOBER, 2008. I REGRET TO INFORM YOU THAT AT NO POINT I WAS SATISFIED BY THE SERVICE OFFERED BY THEM.AS THEY HAVE NOT DELIVERED THE ASSURED ACCESSORIES (WHEEL COVER & SHEET COVERS ETC) .I HAVE CONTACTED THEM SO MANY TIMES FOR THE REQUIRED ACCESSORIES, BUT THE CONCERNED PERSON MR.SUDHEER SHUKLA DENIED US TO PROVIDE ANY ACCESSORIES. DESPITE OF OUR REGULAR PHONE CALLS WE ARE NOT GETTING THAT ACCESSORIES TILL NOW.
I WOULD SINCERELY REQUEST YOU TO TAKE NECESSARY ACTION AGAINST CONCERNED PERSON & KINDLY DO NEEDFULL.

REGARDS
R.S. SHUKLA
112, SHEKHUPURA COLONY, LKO(u.p)
i m alok bhadu i owned a maruti zen 2005 from hisar automobile - hisar haryana and by the time i got my car fully insured from maruti insurence [cash less] agent present in the showroom and after some months my car got damage and went hisar automobile for the claim and i got it repaired then next year again i got my car insured from there only . after the expiry of that insurence i want to many maruit insurance agent for renew of my insurence with my old insurence papers than i got to know that my car was never insured by the company all the agents told me the same thing then i got to the hisar automobile and asked to renew the insurence this time the agent was not same he said this is not done by our agency even there was hisar automobile stamp and signature of the generalmanager so please solve this problem of mine what should i do should i go to court and take a action aganist the company or the agent




alok bhadu
[protected] mobile
[protected]@yahoo.co.in
According to me M/s United Auto Garage Hardwar is the best workshop in the world i should say.

i totally disagree towards your complaint because i am a regular customer of the workshop from the year 1991 and till now no complaint i hv seen dere.

this is totally a wrong complaint because since 1991 i have seen only satisfied customers.

nice tools and equipments and a big and trained staff in this workshop has made a good reputation for maruti.
Dear sir,
I AM BRIJESH KUMAR GUPTA .PRSON OF MEDIA .I WAS PURCHASED MARUTI-WAGON-R LXI DUO(REGISTRATION NO.-UP32 CU 5700)FROM ONE O[censored]R DEALER KTL LTD, LKO IN THE MONTH OF 12 JUN, 2009. I REGRET TO INFORM YOU THAT AT NO POINT I WAS SATISFIED BY THE SERVICE OFFERED BY THEM. MY PROBLEMS ARE MY LEFT SIDE POWAR WINDOW & BACK GEAR ARE NOT WORKING TO PROPERLY APPROX 7 TO 8 MONTHS . MANY TIMES I HAVE SEND THE CAR IN ktl SERVICE CENTER BUT MY PROBLEMS HAVE NO SOLUTION I THINK . THE SHOWROOM MANAGER MR. KERNAL RISHI KUMAR IS ALSO CHEKED MY CAR BUT HE DID NOT FIND MY SOLUTION .NOW MY CAR IN WAARENTY PERIOD ALSO. WHEN I TOOK THE CAR IN SERVICE CENTER THEY WERE NOT PROPERLY WASH MY CAR . I WAS TOTLY SHOCKED .THIS SERVICE CENTER IS FILL OF MANY LAZY PERSON & ALSO LAZY MANAGER . NOW I WANT FASTLY ACTION AGAINST THE DEALERSHIP OTHERWISE I TAKE HARD ACTION KTL AND UR OMPANY ALSO . I WOULD SINCERELY REQUEST YOU TO TAKE NECESSARY ACTION AGAINST CONCERNED PERSON & KINDLY DO NEEDFULL. . . I WANT THIS MATTER CAN BE EASLY FINISH.IF MY PROBLEMS ARE NOT TO BE FINISHED WITH IN 2 DAYS THAN I TAKE A HARDLY ACTION.

REGARD,
BRIJESH KUMAR GUPTA...

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