Maruti Suzuki — Surprise Fault

Dear Sir

I would like to give feedback of the ‘surprise fault ‘ in my new car (ZEN ESTILO PB04A0816) which occurred in the 9th month of the purchase. This is not a complaint but a feedback as they have rectified the fault. Let me explain the detail.

For the last 15-20days, I started feeling a sort of ‘missing’ during the driving time in my car whenever I shift from 2nd to 3rd gear and then after as I approach to 4th gear, it runs smooth. I observed it carefully & noticed whether it is my driving inaccuracy or something else and even consulted my friends having good driving experience. Finally I went to service station (13.05.08) where they checked and surprised me by saying that “a spring is missing inside the engine and as a result car was operating on two pistons only”. This made me surprised & bit confused as how it is possible of a missing component inside the closed chamber. My car is still under the warranty period and I never got it checked outside, even my 3rd service is round the corner.

Now why this happened ? Was it manufacturer fault? This seems to be least possible as it might come out after lot of quality check-up or it happened during my 2nd service due to’ working hand’ o[censored]ntrained technician.

Further, at the service station, their technicians had almost obliged me for no reason by saying that they have saved my Rs2000/- by replacing a missing spring, otherwise I have to pay for complete component if got replaced. I don’t know how to check the authenticity of the workers? Inside the workshop, it is all upon them & we remain on the receiving side.

To the end, it is still hanging I my mind as how a component like spring which is accurately fitted inside closed chamber, be disappeared. If it so happen, then anything can happen without touching a component in the running car in future. Do you know, I selected the car only because it is under the belt of ‘MARUTI having grand reputation.

I’II be happy if you pass on yours comments back to me after reading my feedback.



Thanks

Sincerely yours

ANIL SHARMA

EI-93, SECTOR 14,
P.U. CAMPUS,
CHANDIGARH.

Contact No. #[protected]
e-mail : [protected]@yahoo.com

VEHICLE: ZEN ESTILO LX CH04A 0816

DEALER’S NAME: MODERN AUTOMOBILES,
4MW, IND. AREA-I
CHANDIGARH.

Date of Purchase: 10-08-07