Maruti Suzuki India Complaints & Reviews

I bought a high end Maurti Suzuki Swift ZXI (petrol version) vehicle on[protected]. The next day around noon the vehicle developed a technical snag i.e AC switched off, Instrument panel display lights not working, emergency lights coming when vehicle keys were removed, trunk not opening. When I called the customer service department of the dealer I was told that they would only assist if the vehicle was in a physical breakdown condition otherwise not! After much persistence & talking to the manager of the dealer showroom, a service technician called up stating since it was a saturday evening there wasn't much he could do & promised to come & diagnose the next day (sunday).

On sunday the technician came & spent an hour under the hood & finally said to take it to the dealer service center. He said there was some ECM breakdown & needed replacement, perhaps a proper PDI (Pre Delivery Inspection) was not done at the dealer's end.

Finally the vehicle went to the service center. Upon enquiring with the regional office of Maruti, Kolkata as to how come a brand new vehicle was found to be in defective condition-they simply didn't have an answer & have brushed it off by saying-its a car such things happen.

That means an ECM, which according to there technical sources, is suppose to be the heart of the car can possible FAIL withing 24 hours of sale. CAN YOU BELIEVE IT!!!

I am shocked at this sort o[censored]nprofessional approach by a company of Maruti Suzuki's stature. They simply dont have any explaination or are not wanting to even compensate for such an expensive vehicle. They just want the customer to make the sale but look the other way while offering services.

Hi,

This is Deep Mohan Goel; I have gone through with some big problem & mental harassments, just because I have purchased a car from MARUTI UDYOG.

Here are the details:

I have purchased a used car from "RAJ SNEAH" (True Value Division) Meerut, on 02nd September, 2008 by giving them a cheque of One Lack (Dated: 02/09/2008) as a booking amount, Car number was UP 15 AE 1039 (November 2007 model).

On the 14th Sept., 2008, Mr. Vineet (Manager) told me that they will not be able to deliver the car as the owner of that car is not ready to sell that car.

Point 1st: If they were not the owner of this car, why they have taken the advance from me & kept for 12 days on that car.

After that, Mr. Ajay Bhardwaj (Manager) has accepted there fault & offered me to buy a new car; however they have not given me any kind of compensation for there mistake & I had to pay Rs. 65, 000/- extra because that used car was as good as new. And as per the circumstances, I have agreed to buy a new car

On the 14th September, 2008, I bought a new car & I have told them that I have a PRE APPROVED car loan for 5.35 Lacks through HDFC Bank; I can let them have the approval within two working days.

(For a new car, I have paid them the difference except One Lack, on which I was looking for a loan.)

They told me to take a loan from ICICI Bank, Meerut, through there agent, I said okay on that. They have taken around twenty days to get that loan approved without any fault from my side. And that’s after, when I have told them that I had an approval from HDFC Bank, the next day they have told me that the loan from ICICI has been approved.

(Just because of all this, I had to travel in buses, where I suffered a lot, as I have DUST ALLERGY. Other then this I have given them around 100 of calls & that cost me something)

After that, I had a word with. Mr. Pradeep Sharma (Sales Dept.) and I have requested him for a specific registration number (4212), which is not a VIP number. He assured me about that & promised me to get that number for my car, for which they charged me Rs10, 000/- where as the registration fee for an ALTO car in UP is Rs 8, 200/-.

(I was interested in that number because I have the same number on my other vehicles & I have informed them the same as well)

On the 08th October, 2008, I called him & he said that again by mistake he lost that number as well. He suggested me to wait for next 6 months to get that number in next series or to choose any other number as I don’t have anything else to do. He spoiled my efforts to maintain the series of that number.

Now, I would like to tell you, that it’s been 10 years I am using your cars, I trust Maruti cars like anything, but now all this hurts me a lot because this is not a way to fool around the people.

I have all the legal proofs & document for all above, & I am planning to go to the Consumer’s Court

Hi,

I am Brajendra and writing here after getting frustrated from Maruti and its dealer. I had booked Swift VDI ABS more than 4 months back through Apra motors JMD plaza. At the time of booking, they had commited that car will be delived in June month end but the fact is that, I have not got the car as yet. Each time I call Apra, they just say that they are not sure when the car will be issued from Maruti. Now I am very tired chasing them and still not sure when the car will be delivered.

I also wrote to Maruti about it and they initially wrote back to me with ref no "HT20080717_[protected]" saying that they will call me soon but no call/update from Maruti. Its very unfortunate that Maruti being the largest car manufacturer in India provides such a bad quality to customers.

This is to bring to your notice the notorious ways with which the Maruti Authorised service center- M/S Car Care, BT Road, Kolkata has cheated me.

I gave my car to the service centre with Rattling Sound complain. The job was taken up by them on 21 Jun 08 and my car was returned to me on 25 Jun 08 with a bill of 31000/- (Invoice no. 071694 dt 25 Jun 08). the bill comprised of endless list of nut, bolts, fuse etc., which needed no replacement.

To add more - the actual fault was not rectified and the folowing additional problems were delivered with the car.
1. A/C was made unserviceable
2. Door light made unserviceable
3. Floor Mats are missing

It is really unfortunate that the dealership has been bestowed to such irresponsible goons who are out there to rob the people and thereby bringing bad name to the company.

May I request you to look into the matter and fix the service center. Suitable action against the service cnetere will be a great help to the people in general who goes to authorised service centers with faith. The case needs an urgent detailed investigation.

Kindly look if I could be refunded with the amount, as deemed fit, which has been robbed by your service center.

Note - Before giving my car to service center I got it checked with the local mechanic and he can give it in writing that all those items (charged in bill) needed no replacement at all.

Sqn Ldr C Bhattacharyya
Sqn Cdr Accts Sqn
Air Force Station, Barrackpore
Kolkata - 700 120

To:

The Managing Director
Maruti Suzuki India Limited
Gurgaon
14th August, 2008

Dear Sir,

I write to you finally after debating for nearly three weeks now, after an experience (related to your product), which has left me confounded and conviction of a behavior, which with a strange finality in attitude seems to loudly proclaim - ‘we are like that only…’


My first car was a fiat from which I switched over to a Maruti 800 in 2002, when my experience of the purchase of the car was smooth and quick. Six years later i.e. in July 2008 when I decided to go in for a new car, my first and only choice was another Maruti. On 20th July, based on an advertisement, we (my husband and I) contacted your dealer in Kolkata – Auto Hi Tech Pvt.Ltd, to enquire about the options and the exchange offer on Alto. Our call was handled by one of the service personnel, Ranabir Bose.

The initial response was quick and courteous - the salesperson had inspected our car and wanted us to bring it to the showroom for valuation. On 20th July, we visited Auto Hi Tech Pvt Ltd, 97A Dr Meghnad Saha Sarani, Kolkata 29 and satisfied with the price and the offer, we left our ‘dear’ old car and a booking amount of Rs. 10, 000/- (receipt no. 21445 dated 20.7.08, for an Alto Lxi, which incidentally was enchased within 2 days.. The salespersons handling our sales are Souvik Roy and Mr, Debjit Nag.


Today in 17th August, we are still waiting to drive the Silky Silver Alto! Our experience has been one – an ‘Indian’ ( or is it ‘Kolkatan?) experience and has left me asking if my faith on customer service and Indian values is a myth – doubts about my pride in being Indian who carries and displays deep-set values of respect for time, commitment and value of words.

The attitude of the dealers is one of ‘not being bothered’ at all. My mobile bill for calls to Auto hi tech and its personnel is 34 calls, 11 trips to the bank and series of disappointments, frustration, amazement, anger and finally discovering a new meaning of ‘tolerance, restraint and forbearance’.

We were informed that two conditions would ensure Quick delivery of the car within 3 days. Down payment and payment made through Demand Draft. We got into action to pull together the requisite amount through several sources started. On our request, we received in writing details about the break up of payment etc. On 24th July a mail was received from [protected]@authohitech giving details of the D/D to be made (see attachment) We got the D/D ready on 2nd August and now excited at the prospect of driving a new car soon.

On 4th August, we visited the showroom to take sign the formalities and ‘take delivery of our car. We were informed that due to an error (on part of Auto Hi Tech) the D/D for insurance had to be cancelled and we need to arrange for fresh D/D as the name was incomplete in the mail sent by Auto Hi Tech (instead of National Insurance – it had to be National Insurance Co. Limited!). They also informed that registration and few other formalities would take one more day. On 5th, I sought permission from my workplace and visited my bank to cancel the D/D, which was a long drawn process. A cheque was issued in its place.

Strangely after this, communication with your agents became difficult: calls were not answered or it was non-committal or animated assurances. Two days later, we were informed that the two other D/D were also ‘wrong’ and had to be cancelled and re-made.
Auto Hi Tech had sent a mail with incomplete details.

Incidentally, last month has been one of the busiest for both o[censored]s at workplace. Inspite of this, I made several calls to my banker to enquire about the formalities for cancellation and reissue. It was long drawn and would require my physical presence for many hours. By now our patience was truly at test. Next day, on asking the sales person to return the D/D, we were told that they had ‘managed’ to deposit and encash the D/D. (Note that every time, it was ‘we’ who had to made calls to follow up and check about the deliver).

On 8th August, evening the car was delivered to us late evening – but without any accessories and without the Insurance papers! No booklet or service papers have been given till date. We also got a call from the Insurance office, warning us that if we attempted to drive the car, it would be at our risk! About the accessories, the sales person denied that it was part the deal and then on checking with his senior and when we showed him the paper in writing, the stance was changed. We were assured that accessories would be delivered the next day along with the Insurance papers. Silence followed after this!

Again follow up, frustrated calls and now we were told that no one from the dealer could come with the accessories and we will have to take the car to the show room for accessories. The showroom was closed for 15 August and on 16th August – lot of people were on ‘leave’ and hence there was “no one in the showroom” to attend to us!! Today is Sunday – accessories department is not operational we are told!!

The wait is continuing – I am learning to handle the calls from customer care where a sweet voice asks me: Madam, you have purchased an Alto – how is the car performing – how is experience??!! I am learning answer such calls with patience!

Sir - this is a wake up call, being sent after a long wait and hoping for your response!


SUBHASHREE CHANDER
H-31/C, Baishnabghata Patuli Township
Kolkata – 700 094
(M) [protected]

Sir,
Maine 15/09/2008 ko ONE UP MOTORS INDIA PVT.LTD.(LUCKNOW )se Zen Estilo Mohit Dwivedi (sales executive) ke zariye khreda tha us din se aaj (07/10/2008) tak mera ragistretion nahi ho paya hai.main kai bar iski wajah malum karne ke liye phone kiya to mohit ne mera phone uthya hi nahi aur agar show room per kisi ne mera phone utha bhi liya to kisi ne bhi mujhe iska sahi karan batane ki zahmat nahi kiya.main bahut pareshan ho kar iski complane kar raha hun.asha hai aap ke zariya meri pareshani ka hal ho jayga.

ONEUP MOTORS
LUCKNOW
CUSTOMER ID : [protected]
DELIVERY DEALER : 1306
SALES EXECUTIVE : Mohit Dwivedi

My name is HETAL ASHISH CHANDAN I have booked a Maruti Suzuki Swift DZire VDI on 5 APRIL 2008 with payment of 50, 000 Rs. AUTOMOTIVE MFG PVT LTD NASIK and my loan is also passed. I have been promised that, I will get the delivery within 40 days, now it Since last 1 month the dealer is keep on changing the dates of delivery day by day and now he is saying that I have to wait for about 2 and half months more b’cos of company is not given the car. Can you able to give that car within a week otherwise I’m going to Hyundai Verna or Indica CS. And if you going to cancel my booking please back my amount with 12% interest.sales exc VANDANA SHARMA AND SAMEER PATIL now i call them they dont reply this for what u book car.they say i can cancell booking.
Hope you take a necessary action and replying me.
Thank you
Name:- MRS HETAL ASHISH CHANDAN
Phone No.:- [protected]
Email ID:[protected]@yahoo.com
Custmor ID:-25163 allotement no 3901-p 00044
Booking date:-5 april 2008

Hello Sir,
I have taken new vehicle delivery from ABT maruti on 3/09/2008 ... At the time of delivery the AC was not working, when i resisted for taking the delivery they promised me to take the vehicle from home very next day and rectify it...As said they have rectified my AC issue very next da...

On 20 th of september while washing my car i found my winshield panel broken and being taped ...Immedietly i called my car sales person... He apolagise me for selling the defective car and said he will take the vehicle and replace the damaged part...
As promised he replaced the part...

But my worry is if they have hidden an such an external part with black tape, how about engine..which i don have any visiblity or knowledge...

When i asked for an explanation letter, they have given me a letter as if all the mistakes have happened from my end and as if they did all the repair by " benefit of doubt to the customer"


Requesting you to kindly help me to get a letter stating all the manufacturing defect i had at the time of delivery..

I have recently purchased a SWIFT DZIRE - VDI version from Mandovi Motors Pvt ltd Bangalore. The feature list published in their brochure mentioned that all variants have green tinted glass windows.

The VDI version delivered to me did not have any tinted glass windows.

Can anyone help advice on the right course of action so that I could get this addressed.

I also checked Maruti Suzuki website for the features published and it continues to list this as a standard feature for all variants. Please see the link http://www.marutidzire.com/specifications-detail.asp

Any help will be highly appreciated.

I recently purchased a SWIFT DZIRE - VDI version in Bangalore. Booking was done in March 08 and delivery was done in Aug 2008. I was going through the feature list mentioned in the brochure. It is mentioned that all variants have green tinted glass windows. Mine did not have any tinted windows and were plain glass.

Did any one receive a Swift Dzire with tinted windows as a standard feature ? The brochure published on the website still shows this as a standard feature. Check this link.http://www.marutidzire.com/specifications-detail.asp

I am planning to take this up with the dealer and Maruti, but I do not hope to receive any response forget compensation.

I HAVE BOUGHT SWIFT VDI ON FEB 29 2008 .BUT DURING RECENT RAINS IN DELHI MY CAR STOPPED WORKING AND I SENT MY CAR TO COMPANY .AFTER 15 DAYS COMPANY IS DEMANDING 30000RS FOR REPAIR OF SELF START WHICH IS INCLUDED IN WARRANTY .THEY ARE NOT GIVING ME WARRANTY AND ARE SAYING THAT IT IS NOT THEIR FAULT .BUT COMPANY HAS NOT MENTIONED ANY GUIDLINE FOR NOT TO DRIVE CAR DURING RAINS SO IT SHOULD BE REPLACED IN WARRANTY .PLEASE HELP ME SIR.MY CAR NO IS DL9CQS5256 AND IT IS CURRENTLY WITH COMPETENT AUTOMOBILES GAZIPUR

i am having maruti car sx4 purchased in nov.20076 from kriy shna auto sales jodhpur rajasthan india. Company send a gift voucher which was handed over to one mr. keshav company employee way back the voucher is not honoured yet. then why the company is issuing the same?

The Manager
Customer Care
Maruti Udyog Ltd.

Dear Sir,
Re: Non availability of spare- M/S Kiran Motors Pt. Ltd Surat

I had purchased Zen Estilo on 15/10/2007 from M/S Kiran Motors Pt. Ltd. Surat.
On 10 th instant the headlight was not found functioning.
So on 11/07/2008 I went to the workshop of the above dealer.
It was found that the switch in the steering wheel assembly was not functioning and needed replacement.( spare no-37400 M 67 K 50 as advised to me by the workshop )
I was told by the Manager of the workshop that they did not have spare
No: 37400 M 67 K 50 .I was informed that it would take a week ( ? ) to get the spare from the factory.
So, for a week I shall be compelled to drive my car without the headlight, which is very dangerous.
I had stayed overseas during my job for a long time and had an excellent experience of the customer service.
When Maruti claims it to be an international company is it the type of service I face from its dealer?
Firstly, the dealer should have spare on hand, except the odd ones.
Secondly, if the dealer does not have the spare can it not be sent by air when Surat has daily flight from N. Delhi ?
Perhaps it is the question of customer sensitivity that plays the key role.
I am approaching you with a view to get my problem solved in a matter of ½ days so that I can use my vehicle safely.
Thanking you,
Yours faithfully,
Jitendra NAik
Surat

booked one marutidzire vxi on 17 april 08, I hav the rect. but their executive after many follow up calls finally saying that he never deal with me before.complain on maruti helpline is also useless. dealer is maruti aalianz. my rect no is 13685.

Dear sir,
this is in reference to the service which i got done from orbit motors rourkela.i am a regular customer of orbit motors.maruti is known to be one of the reputed company but now time has changed.maruti is now cheating and doing fraud to their customers through false advertisement.there was a problem in my circumture and i had given for servic ing but inspite of waranty period they charged money against that and told to return after 2 month.but they r not giving the money back.after making contineous complaint, i am not ab le to get favorable responce.hence u r kindly requested to plz look into the matter and refund my money at the earliest.
taanking u
yours faithfully
ashis mohanty

I have purchased maruti suzuki swift(vxi) on 06/11/2006 with registration no.DL 2CP 6148. My cars a/c is not working propely.I have coplained about it several times in competent automobiles(ghazipur)new delhi but still nothing seems on.last time when i visited their they have checked my car's a/c and even changed some part related to my cars a/c.It was working nice for somedays but after sometime i faced the similar problem again.Two months back i visited pandit automobiles(authorised service centre)in sahibabad ghaziabad u.p for similar thing they have serviced my cars a/c and have charged 1800 rs approx at that time and after two months i am facing that problerm again.temprature outside is increasing day by day and i need my problerm to be erased(permanently) or i'll be forced to take some legal actions against maruti suzuki.Hope maruti suzuki is going to help me soon.

Dear Sir,
This is to bring to your kind attention that maruti dealer of jabalpur city(M.P.), Namely shubh motors is forcibly applying stickers on rear wind screen and petrol tanks without taking any consent from the owners repeatedly. On being requested for the same they are claming it to be company's policy.
Kindly intervene and take strict action or I may have to go to the court of law

Dear Sir

I would like to give feedback of the ‘surprise fault ‘ in my new car (ZEN ESTILO PB04A0816) which occurred in the 9th month of the purchase. This is not a complaint but a feedback as they have rectified the fault. Let me explain the detail.

For the last 15-20days, I started feeling a sort of ‘missing’ during the driving time in my car whenever I shift from 2nd to 3rd gear and then after as I approach to 4th gear, it runs smooth. I observed it carefully & noticed whether it is my driving inaccuracy or something else and even consulted my friends having good driving experience. Finally I went to service station (13.05.08) where they checked and surprised me by saying that “a spring is missing inside the engine and as a result car was operating on two pistons only”. This made me surprised & bit confused as how it is possible of a missing component inside the closed chamber. My car is still under the warranty period and I never got it checked outside, even my 3rd service is round the corner.

Now why this happened ? Was it manufacturer fault? This seems to be least possible as it might come out after lot of quality check-up or it happened during my 2nd service due to’ working hand’ o[censored]ntrained technician.

Further, at the service station, their technicians had almost obliged me for no reason by saying that they have saved my Rs2000/- by replacing a missing spring, otherwise I have to pay for complete component if got replaced. I don’t know how to check the authenticity of the workers? Inside the workshop, it is all upon them & we remain on the receiving side.

To the end, it is still hanging I my mind as how a component like spring which is accurately fitted inside closed chamber, be disappeared. If it so happen, then anything can happen without touching a component in the running car in future. Do you know, I selected the car only because it is under the belt of ‘MARUTI having grand reputation.

I’II be happy if you pass on yours comments back to me after reading my feedback.



Thanks

Sincerely yours

ANIL SHARMA

EI-93, SECTOR 14,
P.U. CAMPUS,
CHANDIGARH.

Contact No. #[protected]
e-mail : [protected]@yahoo.com

VEHICLE: ZEN ESTILO LX CH04A 0816

DEALER’S NAME: MODERN AUTOMOBILES,
4MW, IND. AREA-I
CHANDIGARH.

Date of Purchase: 10-08-07

To
The Manger
Maruti Udyog Limited

Sub. : Less Petrol find after Repair.

Sir

I wish to inform you that I have purchased a New Brand Maruti 800 Car from your Maruti Showroom Compitent Autos situated at Hamirpur on dated[protected]. I had serviced my timely my car from Maruti Authorised Service Centre Rakkar Colony in the name of Trinity Autofast Engineers at Una whicjh was mentioned...

I have a suzuki baleno and it is two year old and unfortunately i meet with an accident head on a one way street and got it repaired at dealer point in Pune, the car has problem with power steering and also the windscreen replaced had scracth and a small crack. The dealer had promised me to replace it whenever it is convienet for me to send it to the work shop as it will takeatleast twothree days todoso.now the small crack developed in to a large one and when i send the vehicle for servicing and as well as for replacement of windscreen and power steering they somehow managed to remove the scracth on the wind screen and now refuses to change the wind screen and the crack have now is quite large and visible and the service advisor claims that it will grow larger with the vibration and i am at loss that i have to pay a bigger price for trusting them, had i put my foot down and asked for a replacement there and then may things would have different and i registerd the complaint with the call centre on 13th of sept which happened to be saturday and i was told that the pune branch will get in touch with methe next working day which they did not do so and when i reached them on 22nd sept, 2008 the so called terrioty manager tells me THEY NEED TO CHECK THIS MATTER WITH THE DEALER AND "IT ISNOT NECESSARY THAT CUSTOMER IS ALWAYS RIGHT" and this baffled me since i am also into business and i always felt that customer is god and they are always right and i must always satisfy my cutomer at any given time" . Anyways i am the loser at the end of the day and i am sure that my profound belief that more the bigger name and brand you tend to develop a secured feeling that no one can harm you in any way and corporate policy and sologans they put up on shop floor and service point is just words and do not mean anything
venkay iyer pune