[Resolved] Maruti Suzuki India Limited — Service | |
I recently left my car (ALTO) to the service station at Ooty - Ambal Auto for a complete service as I was to going to travel for a long trip to coorg. I did specifically mention the service engineer about my long trip and wanted him to make sure things are perfect so that it should not spoil my trip. The service was done and when I was half the way, while setting up my luggages, found that the extra tyre was not mine. I had all JK tyres while the extra tyre was Apollo. Knowing this I called up the service engineer, he informed that it could have been misplaced and it was fine to use that in case of any emergency. [First of all this was a bad suggesion given by the service engineer] Secondly when I checked the alien tyre, that was again not in a good condition and was a punctured one. This really frustrated me and wanted to register a complaint on the site and I found no such complain form on maruthi Suzuki site and also on the dealer Amabal auto site. This could have ruined my trip. It is a serious issue that Maruthi has to take action on their dealers and engineers. Being paid so much for, the service is just SO HORRIBLE. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 3 Comments | |
Comments
M name is deepanshu ohri . i purchased a maruit swift vdi form your dealer Tr sawhney Motors pvt ltd in cash date of purchasing the car is 10/10/009. today we went at your dealer to give our car for services .we asked them for the charges of services of the car one of the person said that the charges r 700 and other said it is 800 and the third person said it is 850 .so can u please confirm me is there any fixed charges of the fist services or not.
Reply
Respected,
Sir, we have bought a car on 29th of october bearing model no. MRF-308 chasis no. 1496449 and engine no. 4313837 registered under Mr. Anil Kumar Sarma(my father) from Jay Bee Maruti showroom, Dibrugarh, which we have booked on 11th of october, Sir, I have a query that when we asked for the scratch card, the respected manager Mr. A. Lode and sales executive Mr.B. Gogoi said that the offer was over on 20th of october, but Sir there was no mention of the offer's last date on the advertisement published on the paper Dainik Janambhumi dated 10th of october and when we showed the article to the authorities of Jay Bee they told that it is a matter of the sales department. Sir, I want to have a clear explanation of the article, whether this is a marketing strategy of your firm to collect the orders and supply the order as soon as the offer is over or its a fault of the advertisements. Waiting for your prompt reply.
Yours faithfully
Saptarishi Sarma
Sir, we have bought a car on 29th of october bearing model no. MRF-308 chasis no. 1496449 and engine no. 4313837 registered under Mr. Anil Kumar Sarma(my father) from Jay Bee Maruti showroom, Dibrugarh, which we have booked on 11th of october, Sir, I have a query that when we asked for the scratch card, the respected manager Mr. A. Lode and sales executive Mr.B. Gogoi said that the offer was over on 20th of october, but Sir there was no mention of the offer's last date on the advertisement published on the paper Dainik Janambhumi dated 10th of october and when we showed the article to the authorities of Jay Bee they told that it is a matter of the sales department. Sir, I want to have a clear explanation of the article, whether this is a marketing strategy of your firm to collect the orders and supply the order as soon as the offer is over or its a fault of the advertisements. Waiting for your prompt reply.
Yours faithfully
Saptarishi Sarma
Sir,
I have booked a swift desire vxi car (CLEAR BEIGE COLOUR) from CITY CAR- SATNA (M.P.) about three months ago.The personnel at City Car- Satna commited me to provide the same within a month but the car has not been delivered to me yet.Moreover there is no response of my phone calls from dealer side.
I am a PSU employee(working in ntpc ltd.).I had taken the loan of Rs. 3 lac from my company and I had to submit the papers of my car within a month from loan taking date.But I was not able to do so due to the reasons mentioned in first para and subsequently received a notice from my company to submit the car papers immediately. Now i am in a great troble due to false commitement of City Car -Satna personnel.So kindly get me delivered my Swift DesireVxi (clear beige colour) car as early as possible.
regards
Satish chand Meena
Ntpc Ltd. VindhyaNagar
I have booked a swift desire vxi car (CLEAR BEIGE COLOUR) from CITY CAR- SATNA (M.P.) about three months ago.The personnel at City Car- Satna commited me to provide the same within a month but the car has not been delivered to me yet.Moreover there is no response of my phone calls from dealer side.
I am a PSU employee(working in ntpc ltd.).I had taken the loan of Rs. 3 lac from my company and I had to submit the papers of my car within a month from loan taking date.But I was not able to do so due to the reasons mentioned in first para and subsequently received a notice from my company to submit the car papers immediately. Now i am in a great troble due to false commitement of City Car -Satna personnel.So kindly get me delivered my Swift DesireVxi (clear beige colour) car as early as possible.
regards
Satish chand Meena
Ntpc Ltd. VindhyaNagar
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