[Resolved]  Maruti Suzuki — Starting problem in Maruti Ritz 1.5 months old car

Maruti — problems in car

Dear Sir,

I purchased Wagon R VXI car Registration No. HR 26 AN 2241 from Apra Auto, Authorised Dealer on 24th September, 2009. After some time in April 2008 immediately on the next day of Service, all of a sudden, pedal break failed while I sas driving the car putting my life at the risk. On making complaint, Apra Auto carried out Hofmann Safelane break test and said that every thing is ok. Again in July 2008 same thing happened i.e. failure of pedal break, I immediately called Apra Auto. They took my vehicle to their workshop and replaced some parts like Break Shoes, Valve assembly etc. Now the vehicle has developed another problem that is pick up problem and as per dealer Clich plates need to be replaced.

I am not able to under stand how in a branded new vehicle is developing problems one after another. I purchased this vehicle because of Suzuki Brand but my experience is totally different. This is a defective vehicle. Since beginning there are problem with the vehicle.We were loyal customers to Maruti/Suzuki but these incidents have shaken my faith in the Suzuki. Further these incidents clearly show that the vehicle is defective. Not only manufacturer but dealer also has played a fraud with me by selling a defective product for the price of new product.

Your help is solicited in this regard


Yours Truly

Krishan Kumar

Suzuki — Starting problems

If you are thinking of buying Suzuki Access125, please think twice, thrice.. or if you take my advice..do not purchase it.
It has serious starting problem...battery problem. Even the dealers and service centers can't help much. I have been suffering for a year, and regretting on my decision to opt this over Honda Activa.
Even after reading this post, if you are willing to go for Access125... please buy mine..at heavily discounted price ... looking at its positive aspect, there isn't much other problem except starting.
Oh God... why did I choose Access125 ... why can't I have its production stopped .. :((

Dear Maruti team.

I was very happy after purchaging maruti wagon R as felt that there is no problem with maruti services and other things., but what I feel now is that my dicission was wrong because I was to purchage BEAT (CHEVEROLE CAR).
I think till now u must have under stood the things what I mean.

Following are the points for Maruti, Pasco Auto mobiles (Maruti show room and Engineer Service Station).

I Purchaged a Car very happily and details are as follows::::::

Name of Car:: Maruit suzuki Wagon R VXI( NEW Model)
Date of Purchage:: 14 Dec 2010
Show Room:::: Pasco Automobiles (Gurgaon)
Model:::::: MRD-310
Chassis No::: 203528
Engin No>:: 1346552
SR.No. Batch Code:: 769459
Reg No.::: HR26 BG 5274

Custommer Address and Name:::

Name:: Mahabir Charan Yadav
Address: F 52, Subroto Park, New Delhi-10
Mob: [protected], [protected]
Email; [protected]@indiatimes.com
...
first of all let me confirm u that what problem I am facing.

1. I carried ou Ist servicing on 17 Jan 11 from Pasco service centre itself and felt and found that there were no proper servicing done as per mannual given only farmalities were done and checking of clutch, gearbox, Engine condition and othere important issues are not being done at service centre and found that due to said reason clucth was very tight and after 1 month its plate and disk gone unserviceable. It is known that due to humon erron also it is possible to damage the clutch but for ur information I am driving car since 10 Years and there were no issues like that.

2. I wass sttuck up on the road on 26 Feb 11 at 1200 hrs (after noon)due to clutch failure and asked for help at Pasco show room, Pasco service centre and other place but all my effort went into the vein. At 1645 hrs I called the crane, took the car at serice centre at Safdarjang ( Engineer service station). they also refused to rectify the fault on same day. How ever they told me to rectify the same on 28 Feb. I went there at 1840 hrson 28 Feb 11 and found very very poor knowledge of mechanic and they were opening and tightening(servicing) the clutch/gear in the dark.I advised them to take the car into the light .
How ever after some time they told that the parts (cluch platt and pressor roller) are not suitable and asked me contact on 1 mar 10. these fault are due to manufacturer fault and Ist service done on 17 Jan 11 at Pasco service centre. I may be wrong as per u. u can say that I am not using proper cluch, agreed but so early changing of clutch plate in new Wagon R car is not permissible.

You are requested to look into the matter with Engineer service station and Pasco service centre for proper fuctioning and change the item under warranty. Still I am waiting for my vehicle to be repaired. please do the need full for the fault and item under warranty and instruct the service centre to change the spare under warranty and of genuine items. I may ask for replacement of car itself if this type of recurring complaints comes again and again.

Please replly and do the need full immediately by mail and phone.

Regards;;;

Mahabir charan yadav
MOB:: [protected]
Email: [protected]@indiatimes.com

you should try contacting maruti on their CRM number 18001800 180 or email them at [protected]@maruti.co.in and they should get in touch with you at the earliest. It’s worked for me in the past