Maruti Suzuki India Complaints & Reviews

Suzuki GS 150R — Changes on GS150R .

Complains :

1.Design Of seat not comfortable.
2.6 Speed gear box .
3.Price is high in comparasion to other 150 cc segment bikes .


Changes Required :

1 . Seat design must be like Herohonda CBZ Extreme .
2 . Must be 5 Speed Gear box instead of 6 Speed .
3 . Price Consideration .

@sanjyot123, contact [protected]@gmail.com to get ur problem fixed

Maruti Udyog Limited/ Swift Dzire — Non delivery of booked Car

I am to bring in your kind notice that I have booked Swift Dzire (VDi) with BERKELEY AUTOMOBILES LIMITED, Chandigarh on 11.4.2008. An amount of Rs. 50000/- (Rupees Fifty Thousand Only) was deposited as booking amount. The Executive of said dealer told me that the vehicle in question will be delivered to me within three months from the date of booking but when I contacted the dealer on 11.7.2008, The dealer not only failed to deliver me the car on the promised date of delivery but also failed to give the exact date when the car will be delivered to me. I didn't expect this from a highly reputed company like Maruti Suzuki.
Furthermore, when I go through the booking register of the dealer, I was surprised to see that some of the cars were delivered out of turn to the customers for which the dealer has no satisfactory answer to give. There are also rumors in the city that Swift Dzire cars are being sold after charging over and above money from the customers.
Keeping in view of above, I request your good self to take steps so that I may get my car immediately as the matter has already been delayed for no fault of mine.

Yours faithfuly
Jatinder Kumar
# 989, Sector-70, Mohali

MARUTI SUZUKI/SWIFT DZIRE — NON DELIVERY OF VEHICLE

I had booked a Swift Dezire with M/s. Jayalakshmi Automotives, D. No.8-24-31, Mangalagiri Road, Guntur, Ph: 2241000, 2242000, 2243000 vide their receipt No.14 dated 04.04.08, Allotment No.18 by paying an amount of Rs.50, 000/- vide cheque no. 146538 dated 04.04.08 o[censored]CO Bank, Guntur.

I have written to them as well as Maruti as to when I can expect delivery but there is no reply at all.

Maruti Suzuki Swift Dzire — dilly dallying regarding non delivery of swift desire

I, (Lt Col Tarun Anand)had booked maruti swift desire vxi with modern automobiles Chandigarh through CSD on 14 Mar 09. the Mgr Mr Deepak and the person dealing with CSd Deptt Mr Amit had promised to deliver the car within 07 to 30 days. But as on today Mr Amit says that he cannot deliver the car in near future- as the car is not available. On checking with other dealers in Ambala and Jaipur it was confirmed that delivery could be given in a week to a month 's time. It cleary shows that Modern Automobiles is bungling the bookings- Giving the cars recieved to persons who are known to them or probably grease their palms. Maruti Suzuki Gurgaon needs to Pull up the particular dealer- instruct him to deliver the car at priority. We Go to Maruti - Prefer buying Cars from them Just because of the name MARUTI.Rest is up to Maruti.

Tarun Anand- email: [protected]@live.in

Maruti Suzuki, Swift Dezire — Non delivery of car

Dear Sir,
I had booked a Maruti Suzuki car Swift Dezire with Autopace Network Pvt Ltd located at 112-113, Industrial area, Phase -1, Chandigarh on 09 April 09 (to be bought through C S D canteen). The date given for delivery was two to three months. The executive told me that though the delivery date is written as two to three months but the same is delivered within one and half month.
It is more than Four months and nothing is heard from the dealer. Every time I ring up the executive I am informed that the cars are not coming from the factory and the dealer has no information as to when the cars will be delivered to them.
They also said that no Swift desire has been sold from Chandigarh(any dealer) in the last three months, which is not correct. I have the information that an individual booked the same Swift Dezire, VXI model and got the car within one month. It can not be believed that no car has been sold from Chandigarh.
An advance of Rs 13000/- was deposited with the dealer wide receipt No 171 dated 09 April 2009 for Swift Dezire, VXI model.
You are requested to please check up and intimate to me the date by which I can get the booked car.

Maruti Udyog — Non Delivery of Car

I am from Kolkata and own a Swift Desire who's Registration No is: WB-06 A 4546.

Unfortunately the car met with an accident on 19/12/2009. As the Dewars Garage is having strike we had to deposit our car at MACHINO TECHNO at Darga Road. Kolkata.

All the insurance formalities were done by 23-24/12/2009 and the started to repair the same. On 29/12/2009 they informed us that there preliminary work is over and that they have ordered for some mechanical parts and are waiting for same and it will take around 5-7 days. we asked them to make it fast as we are having problems as we have only one car in our family.they said ok.

Sir i am really shocked, astonished,helpless and in a very hurt state to experience this kind of behavior,service,false commitments shown by the work shop MACHINO TECHNO as today is 14/01/2010 and they are saying that they have not recvd any parts and thay are stiil waiting for them. Also they are unable to confirm the exact date of recpt of that parts.

I heartily regret and very sorry to say that the MARUTI COMPANY who is the largest car seller in India Does not even trust its work shops and keeps their parts stocked and updated at thier largest workshop in calcutta. Then its very risk for the customers to trust them and buy cars from them.

The related persons has taken us for granted and that we are helpless and is no condition to do anything to them. whenever asked they are just replying that we have orderes and that now we have no other option than to wait.

Its already been close to one month and my new swift desire is standing there like a scrap car and there is no action against it.

I dnt knw what to do other than write a complaint.

I am totally fallen down as it is only car in my family and can not afford to buy a new one. Also am not getting the confirmation as when i will get the car as the servicemen there have no responsibility as the Maruti has also lost all its service value and shoul be withdrawn all right of appereciation from customers.

Plz HELP and get my car released with all the work done in good way. Hope Maruti will take some action.

I Moti Singh, from Alwar[Raj] owner of Maruti A STAR, regn no.RJO2CA6463 want to draw your kind attention towards your service at Alwar work shop.Your labour at this workshop is very irresponsible and disobedient.They make people stand in queue for long hours and ultimately the result is very dissapointing.I am a govt. servant and i dont have enough time to indulge myself in all these things.The second service of my vehicle took place on 25/12/09.I wasn't satisfied with the work and on my complaint I was called again on 14/1 /10.Unfortunately the same thing was repeated again.I waited for 3 hrs and was then informed that the labour was absent.I am really dissapointed with their attitude.I paid Rs.650 for all this, but it was all in vain.At the end of all, i just want to say that your company is unreliable.

I Moti Singh, from Alwar[Raj] owner of Maruti A STAR, regn no.RJO2CA6463 want to draw your kind attention towards your service at Alwar work shop.Your labour at this workshop is very irresponsible and disobedient.They make people stand in queue for long hours and ultimately the result is very dissapointing.I am a govt. servant and i dont have enough time to indulge myself in all these things.The second service of my vehicle took place on 25/12/09.I wasn't satisfied with the work and on my complaint I was called again on 14/1 /10.Unfortunately the same thing was repeated again.I waited for 3 hrs and was then informed that the labour was absent.I am really dissapointed with their attitude.I paid Rs.650 for all this, but it was all in vain.At the end of all, i just want to say that your company is unreliable.My contact no. is [protected]

Related to TRC

i bought maruti alto k10 vxi on dated 25 january 2015 from Nainital Motors Pvt.Ltd. Haldwani Uttarakhand Ranikhet Branch. Branch Manager Mr. Vinod Pandey is mis guiding me for TRC about one month. How can I ragister my Vehicle?

anybody else faced the same prob please send in your comments.

Hi Vipin,

I understand your pain for the new car. But getting embarrased is not the solution to the problem. New vehicles during the initial days are not upto the mark bcoz they fresh came out from the manufacturing plant and the engine and chassis part takes some time to get smooth. Might be some fuel guage carburettor setting or the battery was working for first time so they are taking some time to get adjusted according to the new car system.

Solution:-- Contact only the technical person of the dealer from whom you brought this car. Let them understand the problem and if any replacement required then the y will take necessary action regarding this.

Thanks

Maruti Suzuki Swift Vxi — fault in product

There is a breakage in sclutch pad in a new car,which covered only 119 kms.only one week of car delivered but abreakage during driving.eventhough i am a police inspector,they cheated us.Think hw many uneducated can be cheated.so,i kindly request you to take a severe action against maruti suziki company.

maruthi udyog — delay delivery of swift vdi abs

Dear Sir,
My name is A.Chenthamarakshan.I have booked a swift vdi abs(bright red) on 16th june at Popular motors, mamangalam,
ernakulam, kerala and I still didn't get any information about its delivery.I dont even know whether i get this car within 4 months.The dealer is telling that they are not getting any abs swift.But if going like this I am forced to cancel my order and go for any other car.So I humbly request you to take necessary action so that I can get my car soon.

Thanking you

Yours faithfully

A.Chenthamarakshan
Sowparnika
Mangalath House
Eloor North
Udyogamandal P.O
Ernakulam
Kerala-683501

Phone:[protected]
mobile:-[protected]

Maruti Suzuki SX4 zxi — Non delivery of new car

I have booked a SX4 on 14th Jul and was promised delivery within 15 days and haven't been given delivery yet. Moreover I also haven't been given a likely date of delivery.
Kindly look into the matter and reply soon.
Thanks

@ndileep contact [protected]@gmail.com to get your problem fixed .

Maruti Suzuki SX4 zxi — Bad Response of the Dealers

I had given my car MARUTI SUZUKI Sx4 Zxi (GJ-4AP-2825)for service and repairs at Maruti's Authorized Service Station named "Eternal Motors Pvt Ltd, Chitra,Bhavnagar" . But I am not satisfied with them. They avoid me & not giving proper answer.

They want to send me at Kataria Motors, Ahmedabad to show my Sx4, though it was their duty. According to Kataria Motors, the problem is that the steering coloum work not properly & need to change. Its make noise. Though I have warranty, My deler, Eternal motors, not replaced the faulty part of my car. I have also external warranty but deler's mechanical engineer refuse me to change the part. He also told me that if he replaced the faulty part, the company cuts its charge from his salary. After seeing my extended warranty, the mechanic told me Don't worry I am here.!!!!And other mechanic of the deler also suggested me to change the faulty part. They avoid me since last one month. They always told me that I have to replace faulty part at Kataria Motors, Ahmedabad. Why should I go Ahmedabad???Though I had purchaced from here.
We complained two time at company's Call center dated at 9/9/2010, Complain no is [protected] but complain automatically closed without inform or confirmation from me. And from call center they told me my complain was closed by Eternal Motors.
Now I have again complain dated at 13/9/2010 Complain no is [protected] which is still pending. This is my 2nd car of Maruti Suzuki.
So please do needful as soon as possible.

Regards
Jignesh Salot
[protected]

sx4 — Non delivery

I had book a new SX4 diesal Car in April 2011 through your Delar M/s. Popular Automobiles, Kottayam. At the time of booking the Delars persons assured me that at any cost the Vehicle can be released to you with in 4 months. But till today they are not able to deliver the same. i wants to get a clear message from you.

I agree to all this, i've booked a Swift VDi (ABS) with a dealer in kanpur on 24th march 2010 who promised me the delivery within 15-20 days but its been today ie 18th may 2010 the car has not been delivered a yet, had a chat with the regional manager Mr. Negi here in lucknow he coolly said me tht ok sir u can take back the booking amount, around 8 days back the dealer showed me the dispatch order with the maruti which showed that my car would be dispatched from the plant on 14th may-2010 but the car is still pending in the records tht means it has still not been dispatched from the co., i have been told a lot of stories behind the delay like shortage of ABS kits with the co. which i think doesnt sets the standards that maruti boasts off, and about the production of a model specifically VDi (ABS) which is very minimal, as far as i think maruti exports vehicles to other nations with ABS as standard shipment in its behicles but they hav shortages for the ABS kits here for the country, PEOPLE HAV ALREADY STARTED MOVIND AWAY FROM THE SWIFT AND HAV SWITCHED ON TO VISTA OR PUNTO AND A FEW OTHER MODELS AVAILABLE. lets see wht happens in the future with the new model of swift launching in Jan-Mar 2011, dont know wht happens then whn the production isnt meeting the demand of the indian customers.

I am very unhappy with the Maruti Suzuki Commitment towards customer, in today’s competitive world; they are unable to satisfy the customer. They are celebrating two years for the Dzire, but still they are not able to fix the waiting period for the car. More over Dzire cars are not available for the test drive at dealers, I have visited the Magic Auto showroom, Dwarka & Competent Motors Dwarka, New delhi, both dealers did not have the Dzire cars for the test drive. Magic auto sales man, refuse to book the dzire car & started convincing me to buy either Ritz or swift, but the Sales man at the competent Motors, was kind enough to book the car & said, it will take 2 months for him to deliver the car but got the signed on the agreement of 3 months. I called up maruti head office at vasnat vihar & call centre number, they keep on saying that, we usually say 3 months, but car actually delivers much earlier than that, but much earlier than that has no definition, I am so bugged up this waiting strategy of marutis that, i have decided to buy Tata Manza instead. Tata Manza too has got the Fiat Engine, I would request you all to rethink your decision with maruti, If they can not change there attitude towards customer, than we are also not going to show loyalty to them anymore.

One of my Uncle booked for Maruti Swift with a dealer in Madurai. Even after 6 months he dint get the delivery of the car. Finally he got annoyed by the delay and got back the money and went ahead and got a Mahindra Scorpio within a months time! even Scorpio is in high demand, but still they managed to deliver it in a short time period. This is what is called as good service!

i know that no action is taken after the complaint in maruti suzuki and i shocked after using maruti swift dzire
after 2 days of inspection no defect is detected in my car and the comp says we dont know how much time is taken

Maruti Swift VDI — False Commitments

Sir,
I purchased this Maruti VDI in Oct 2009. The company assured and confirmed that the vehicle is fitted with ICAD system which immobilizes the car if ever tried to start the engine by any other key except the original one.
Now this car was stolen on 7/05/2011. while both the original keys are with me.
Hence I want to clarify that what is the value of this assuarnce or is this just a sales gimmick given by such a big company like Maruti.
Please do inform me my rights coz I want to go in the consumer court against Maruti or to know the exact legal rights of the consumer I will have to apply in RTI.
Thanks
Rajesh Nayer
Ph No....[protected]
Stolen Car No.... DL3CBJ 2439

Mon, April 18, 2011 9:24:43 AMRE: Re: Fw: Reminder ( Wind screen Glass CRM:[protected]
From: ATM Queue <[protected]@maruti.co.in>View Contact
To: Shreen Sawhney <[protected]@yahoo.com>


[protected][protected][protected][protected]

Dear Sir/Madam,



Thank you for your email.



We value you as esteem Maruti family member and sincerely apologize for any inconvenience this has caused. We wish to inform you that your query requires physical verification of the vehicle, we advice you to visit the nearest Maruti authorized workshop that would be able to help you. In order to get details regarding the dealer workshops or Maruti authorized service stations, please visit the following URL:



http://marutisuzuki.com/dealer.aspx



Thanking & assuring you of our best services at all times.



Please feel free to revert in case of any query or clarification.



Regards,

ANY TIME MARUTI

(Call- [protected] or Toll Free[protected]

International Toll Free Numbers:

[protected]From USA and Canada )

[protected]From UK )

Please Visit us at <http://www.marutisuzuki.com>

009

===========================

From: [protected]@yahoo.com
Received: 4/17/2011 9:07 PM
To: ATM Queue
Cc: Dr Gulshan Sawhney / Shreen Sawhney; gulshan sawhney
Subject: Re: Fw: Reminder ( Wind screen Glass CRM:[protected]



Dear Sir,

It has been now over 15 days with no action. I have been driving my car under consatnt threat of wind screen smashing and falling on me any time. Kindly save me from this life threat and help in retaining the reputation of Mauti suziki. I further request you to please do not pass on this deficency in service to others. With warm regars...SHREEN SAWHNEY...#[protected], [protected]

===========================

Dear Mr. Sawhney,



Thank you for visiting our website.



We regret the inconvenience caused to you.



With reference to your query we request you to kindly contact the nearest Maruti authorized dealer workshop as they well be able to help you. In order to get details regarding the Maruti authorized dealer workshop, please visit the following URL:



http://www.marutisuzuki.com/dealer.aspx?cid=05&sid=MH&did=Service



Please feel free to revert in case of any query or clarification.



Regards,

ANY TIME MARUTI

(Call- [protected] or Toll Free[protected]

International Toll Free Numbers:

[protected]From USA and Canada )

[protected]From UK )

Please visit us at http://www.marutisuzuki.com

007

============================

From: [protected]@yahoo.com

Received: 4/7/2011 1:10 PM

To: ATM Queue

Subject: Re: Defective Wind screen Glass CRM:[protected]



Reminder for action

=============================

Dear Sir/ Madam,



Thank you for your e-mail.



We value you as a member of Maruti family and sincerely acknowledge the inconvenience you have been experiencing. At Maruti Suzuki, our customers are the biggest assets for us and any discomfort felt by our customers is our top concern.



We are immediately forwarding your issue to the concerned department. You will hear from us soon.



Please feel free to revert in case of any query or clarification.



Regards,

ANY TIME MARUTI
(Call- [protected] or Toll Free[protected]
International Toll Free Numbers:
[protected]From USA and Canada )
[protected]From UK )
Please visit us at http://www.marutisuzuki.com
011
=========================
From: [protected]@yahoo.com
Received: 4/4/2011 9:31 AM
To: ATM Queue
Subject: Fw: Reminder ( Wind screen Glass CRM:[protected]



Reminder: No action so far. Pl do the needful and inform me about the action taken... Shreen sawhney #[protected]




From: Gulshan Sawhney <[protected]@yahoo.com>
To: ATM Queue <[protected]@maruti.co.in>
Sent: Thu, March 31, 2011 6:17:01 PM
Subject: Re: Defective Wind screen Glass CRM:[protected]


Model DZire VXI
Problem: Front wind screen cracked ( One ft crack) yesterday
Regn:DL9CW 8772
Dealer Rana Motors, Safdarjung Enclave
Problem is not related to service . Its manufacturing defect in glass
Not contacted dealer so far as problem is to be sorted out by Maruti Suzuki
Thanks for prompt action Shreen sawhney #[protected]
[protected][protected][protected][protected]
From: ATM Queue <[protected]@maruti.co.in>
To: [protected]@yahoo.com
Sent: Thu, March 31, 2011 12:33:54 PM
Subject: RE: Defective Wind screen Glass CRM:[protected]


Dear Sir/ Madam,



Thank you for your e-mail.



Being a customer focused Automotive Product/Service provider, it is our prime objective to provide the best of our services to all our customers at all times. We at Maruti Suzuki believe in customer delight. Please be assured, that we are committed to providing you and all of our customers with the highest standards of service in the industry.



However, in order to track down the exact area of concerns and assist you effectively, kindly provide us the following information:



- Exact nature of the Problem.
- Variant of your car (Dzire-LXI / VXI / ZXI or LDI / VDI / ZDI).
- If the problem is related with experience during purchase or service of car.
- The name, location or code of the Maruti authorized service station or dealer workshop with whom you are in touch with regarding this issue.

This will help us to resolve your complaint at the earliest.



We are looking forward to receive the desired information. We will do our best to assist you in best possible manner.



Please feel free to revert in case of any query or clarification.



Regards,

ANY TIME MARUTI
(Call- [protected] or Toll Free[protected]
International Toll Free Numbers:
[protected]From USA and Canada )
[protected]From UK )
Please visit us at http://www.marutisuzuki.com
011
=========================
From: [protected]@yahoo.com
Received: 3/30/2011 6:53 PM
To: ATM Queue
Cc: [protected]@gmail.com
Subject: Defective Wind screen Glass



Dear Sir,
This is with reference to my Swift Dezire Car puchased just four months back. Make Maruti Swift Dezire, Chesis No MA 3ESKD1Soo312567 Engine No. K12MN 1076504, Purched from M/S Rana Motors attend to this problem. This kind of defect is not expected from a brand name like Maruti Suzuki. . This has happened today in the presence of my father Dr Gulshan Sawhney. Pl do the needful immediately. Thanks and regards.
Shreen Sawhney
59, Sahyog Apartments Mayur Vihar Phase I Delhi, 110091
Phone [protected], Email [protected]@yahoo.com
Waiting for an early reply
30.3.2011

Maruti True Value / Zen LXI — Issues with the service provided

I bought Maruti Zen Lxi from True Value ( Vadaalani Branch ) in the month of March 2009. From the 1st service i am highlighting issues on Power steering, power window not working, Interior lights not working, Stepni tyre torn, etc. none of the issues are sorted out. Unable to find the customer care number of Maruti True value as well. Not sure whether they are working or not.

I will raise a complaint against all individual whom i have dealt with

Their Names are as follows:

Kotteeswaran
Sathish
Ranjith kumar

dear Kalpesh, i bought Zen LXI 2005 model in march n car AC stopped working in August but i got it repaired from True value people under warranty n even i got AC cooling coil worth rupees 5000 rupees..do check with some other Service center or call the Maruti helpline no.

@Karunagaran, contact [protected]@gmail.com to get ur problem fixed

Do you have any updates on this complaint?