[Resolved]  Maruti Swift Dzire — Long Wait time

Address:Mumbai City, Maharashtra

I had booked a maruti Swift Dzire with Spectra Motors thru one of he Brokers Shakti Motors in Navi Mumbai.The date when the Booking amount of one lacs was given was 29/03/2010.The purpose of booking this Vehicle was to gift it to my Husband on his Birthday which is on 29/05/2010.

I was promised that he vehicle will be delivered to me by 15/05/2010.I have been following up with Shakti Motors for the same almost every week during April and almost every two days since May and everytime I have been assured of the delivery on 15/05/2010.

Suddenly on 15/05/2010, I am informed that the Vehicle cannot be delivered so soon and infact the date when it would be delivered cannot be commented upon.
The model Zxi which I had booked is not been produced now and if I opt for Vxi, they would try to deliver the vehicle by this month end.

It is s harrowing experience booking a car with the market leaders.

Shabana Mulla
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Aug 13, 2020
Complaint marked as Resolved 
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I agree to all this, i've booked a Swift VDi (ABS) with a dealer in kanpur on 24th march 2010 who promised me the delivery within 15-20 days but its been today ie 18th may 2010 the car has not been delivered a yet, had a chat with the regional manager Mr. Negi here in lucknow he coolly said me tht ok sir u can take back the booking amount, around 8 days back the dealer showed me the dispatch order with the maruti which showed that my car would be dispatched from the plant on 14th may-2010 but the car is still pending in the records tht means it has still not been dispatched from the co., i have been told a lot of stories behind the delay like shortage of ABS kits with the co. which i think doesnt sets the standards that maruti boasts off, and about the production of a model specifically VDi (ABS) which is very minimal, as far as i think maruti exports vehicles to other nations with ABS as standard shipment in its behicles but they hav shortages for the ABS kits here for the country, PEOPLE HAV ALREADY STARTED MOVIND AWAY FROM THE SWIFT AND HAV SWITCHED ON TO VISTA OR PUNTO AND A FEW OTHER MODELS AVAILABLE. lets see wht happens in the future with the new model of swift launching in Jan-Mar 2011, dont know wht happens then whn the production isnt meeting the demand of the indian customers.
I am very unhappy with the Maruti Suzuki Commitment towards customer, in today’s competitive world; they are unable to satisfy the customer. They are celebrating two years for the Dzire, but still they are not able to fix the waiting period for the car. More over Dzire cars are not available for the test drive at dealers, I have visited the Magic Auto showroom, Dwarka & Competent Motors Dwarka, New delhi, both dealers did not have the Dzire cars for the test drive. Magic auto sales man, refuse to book the dzire car & started convincing me to buy either Ritz or swift, but the Sales man at the competent Motors, was kind enough to book the car & said, it will take 2 months for him to deliver the car but got the signed on the agreement of 3 months. I called up maruti head office at vasnat vihar & call centre number, they keep on saying that, we usually say 3 months, but car actually delivers much earlier than that, but much earlier than that has no definition, I am so bugged up this waiting strategy of marutis that, i have decided to buy Tata Manza instead. Tata Manza too has got the Fiat Engine, I would request you all to rethink your decision with maruti, If they can not change there attitude towards customer, than we are also not going to show loyalty to them anymore.
One of my Uncle booked for Maruti Swift with a dealer in Madurai. Even after 6 months he dint get the delivery of the car. Finally he got annoyed by the delay and got back the money and went ahead and got a Mahindra Scorpio within a months time! even Scorpio is in high demand, but still they managed to deliver it in a short time period. This is what is called as good service!
i know that no action is taken after the complaint in maruti suzuki and i shocked after using maruti swift dzire
after 2 days of inspection no defect is detected in my car and the comp says we dont know how much time is taken

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