[Resolved]  Maruti Udyog — about my car

Dear Sir,

First I would like to introduce myself; I am Kailash Mudliar working with well known electronic retail company as commercial head for m.p.

I have purchased Maruti omni one year back on 31.07.07 from your dealer Patel Motors and felt very proud to become a member of MARUTI FAMILY; now I am forced to make complaint, since I am not satisfied with the service provided by the Dealer in last one month; they are well in reminding to the customer for the due dates for servicing & insurance. But the service which they are providing is very pathetic.

Since my third servicing was due so I had given my vehicle to Patel motors on 26.07.08 for just routine servicing. When I had taken the delivery of the vehicle I noticed that the door of driver side is not locking properly which I informed to the dealer, to rectify the problem the dealer had sent there technician to my residence; he has bent the door with hands and informed me that the problem has been rectified and I also felt that time the door was looking properly, but when I went for drive I noticed that the problem is still there which once again I informed to the dealer.

Again on 13.08.08 when I had given vehicle for washing, I informed the service supervisor to check the problem, but when I went to service center in the evening to take the delivery of the vehicle I found that the problem was not rectified and even not attended, when I enquired with the service supervisor then only he called a mechanic to rectify the problem, immediately mechanic brought hammer and started hammering on small iron rod provided on body of the vehicle to look the door without observing what is the actual problem, PLEASE TELL ME CAN CUSTOMER WILL TOLERATE THIS, when he could not rectify the problem I had been told to take the vehicle to body shop.

When I refused to go to body shop alone, the service supervisor accompanied with me, again there also the person who was attending my vehicle started twisting / bending the door without observing the reason, when he was just trying all this I observed that the driver seat was getting jerks when the door is pushed to lock, this I have informed to the person and very surprised that driver seat was not properly fixed due to which the door was not getting properly locked. Since so many experiments have been made with the door still the door is not getting properly locked.

Further on 31.08.08 when I have inserted the key to start the vehicle, I shocked when I noticed that the battery was totally discharged, immediately I called the authorized Exide service center to check the battery and he informed me that the cell of the battery is totally dry and might not be recovered. I GOT SURPRISED HOW THE CELLS CAN BE DRY WHITHIN A MONTH AS THE LAST SERVICING WAS DONE ON 26.07.08., when I confirmed with the dealer whether they do the inspection of the battery in routine free service as per the free service book or not, he confirmed me that the same is being inspected and in the counter of the third service coupon it is marked as checked, when it is checked on 26.07.08 how it can be dry in 36 days.


DUE TO THE NEGLIGENCE OF THE DEALER THE BATTERY GOT DAMAGED AND COULD NOT BE RECOVERED EVEN AFTER 24 HOURS PUTTING IT ON PROPER CHARGING, IS THIS TYPE OF FREE SERVICE BEING PROVIDED BY MARUTI UDYOG LTD, CAN YOU TELL ME WHO WILL BEAR THE LOSS?

Now I have doubt whether the dealer has changed / filled or not the engine oil, Break oil, front wheel bush for which they have charged amount from me during the free service check up.

This I had informed on your help line[protected] on 31.08.08 itself but not received any response from Maruti Udyog ltd.

Since I am also from service company I know very well how important is single customer also & how we can satisfy the loyal customer.

Thanks,




Kailash Mudliar
Shri – Niwas
4 Ravindra Nagar
Indore
Mob.No. [protected]

Dear Sir,
I have purchased my WAGoN-r in month of NOV2005. This car is under YMC ( yearly maintance contract )with M/S Spectrs motors malad Mumbai.( since last 1 yr. for Rs 7000). Car No MH 02 Ap 3688. Total mileage for last 34 months are 25837.km I hav sent my car for last regular service i.e 4th service on 13/9/08 after doing three earlier services with them for last 1 yr, This time, they hv shown me diff problems which as lay man are beyond my understanding ( car do not have any serious problems as per operation is concernd)They charged me total Rs 10909 towards labour and RS7863 for parts. & as Ymc they gave me discount of Rs 1059and total amount paid was 17714 Rs.on 16/9/08 vide receipt no BC08013594. JOB no JC08013436.
My query is as follows
1. Does three yrs aged Maruti car with only 25837 km needs so much repair? for single hand operated car?Or otherwise Maruty services are costly...If these problems within Three years then FUTURE??????of My WAGAN R...Ravi deonalli

From,
Sudhir,
SreeVinayakam,
Perukavu, Peyadu.P.O
Thiruvanandapuram.
To,
The Manager,
Customer Care,
Maruthi Udyog Limited,
Mumbai.
Sir,
Sub:Maruthi Omni Van bearing No.KL 01 AU 2606-complaint of the same-inordinate delay-reg.

I have purchased a Maruthi Omni Van(LPG), 2008-Dec.Model, from Popular Vehicles, Karamana, Thiruvananthapuram, Kerala, South India.On 5th April 2009, when I have tried to start the vehicle, it remained idle and I have made a complaint to the aforesaid Popular Vehicles and on the same day itself the vehicle was taken away by the staff of the Popular. It was returned on 7th of April by saying that "everything is o.k". But on 9th morning the same complaint occured and I couldn't start the vehicle and I have informed the matter again with the Popular and the staff of the Popular took the vehicle on the same day itself. Thereafter I have contacted them directly and through telephone several times. But they have showed a lukewarm attitude in this matter because of the reasons unknown to me.They did not return the vehicle till date, inspite of repeate requests and demands. Even, they are not ready to say a specific date, when the vehicle could be returned to me. Because of the negligence and indifferent attitude of the Popular I have suffered a great financial loss, other hardships and mental agony. It is unfortunate that for a minor complaint like battery weak, prolonged keeping of the vehicle in your authorised service centre. It is to be noted that from the very beginning itself, there were somany coplaints and most of the days the said vehicle was in the custody of the Popular. In the aforesaid circumstances you may be pleased to take back the vehicle and replace with a new one. For the complaint details of the vehicle, please verify the records.Hoping a favourable action at the earliest.
Thanking You
Yours Faithfully
Sudhir.R sd/-