[Resolved]  Maruti Udyog Limited — Anti-consumer practices by Maruti through authorised dealer: Mohan Motor Udyog, Kolkata

Maruti Udyog Limited — Terrible Repair and Service by Authorised Maruti dealership

To,
The Chief General Manager (Service)
MARUTI UDYOG LIMITED
Palam Guragan Road,
Gurgaon – 122015

July 16, 2008

Subject: Anti-consumer practices by Maruti Suzuki through its agent Mohan Motor Udyog, Kolkata

Dear Sir,

Contrary to our high expectations from Maruti Udyog Ltd., the treatment we have received from you and your associates has been appalling. We purchased on April 9, 2007, a vehicle of type Swift/Diesel/VDI of colour B. Red, from your authorized dealer Mohan Motor Udyog. The car was handed over for repairs to Mohan Motor Udyog on date 23/7/2007. This workshop is situated in an area without proper roads where even perfect cars would be damaged. I fail to understand why an auto workshop should be allowed in this area by Maruti. After facing several delays and going through a lot of harassment over a period of about 6 months, we were finally told by their technicians – Feroze and the workshop manager, Biplab Roy, that the car was ready. They had raised a very high bill of Rs. 93137/-. At the workshop, we found that the car had not been repaired completely and there was a sound from the injector. We were finally able to pick up the car a week later, the week of 21st January, 2008.

On July 6, 2008, the car got overheated and the coolant tank became empty just a day after refilling. We sent the car to Mohan Motor Udyog for repairs. On being informed by Mohan Motor that the car was ready to be picked up, our representative went to pick up the car on July 16, 2008, but found that the car is not taking start, and releasing a lot of smoke. The car is not in driving condition. Instead of fixing the problem, Mohan Motor had done servicing of the car. Overall, Mohan Motor has been highly negligent and given very poor customer service, and a bad name to your group.

Such quality of service is highly unexpected, especially from a reputed company like Maruti. Our group of companies has favoured Maruti cars since its beginning but with these developments, we have lost total confidence.

Compelled by your actions, we are pursuing this case in Consumer Court and other forums.

Anti-consumer practices by Maruti through authorised dealer: Mohan Motor Udyog, Kolkata
To,
The Chief General Manager (Service )
MARUTI UDYOG LIMITED
11th Floor, 25 Jeevan Prakash, Kasturba Gandhi Marg
New Delhi-110001
November 1, 2008

Subject: Malafide and anti consumer practices by Maruti Suzuki at its represented dealer Mohan Motor Udyog, Kolkata

Dear Sir,

Contrary to our high expectations from Maruti Udyog Ltd., the treatment we have received from you and your associates has been painful and appalling. We purchased, a vehicle of type Esteem VXI of colour Black with License plate WB 02 W 0248, from your authorized dealer Mohan Motor Udyog.
The car was from the very begening was giving trouble and the same was handed over for rung and repairs to Mohan Motor Udyog on date 10/10/2008.
In fact we have four numbers of other MARUTI cars of differrent make/ model purchased from Mohan Motors Udyog, which are serviced at this workshop. And we are sorry to say that this workshop is situated in an area without proper roads and connectivity to reach. Even going by cars would be risky. We fail to understand why an auto workshop should be allowed in this area by Maruti.
After facing several delays on one or the other pretext by the Works Manager, and going through a lot of harassment over a period of 20days, we were finally told by the technicians (Mr Singh) and the workshop manager, that the car was ready. On reaching the workshop on 1st November 2008, we found that the colour of the car is differrent from what we advised, moreover there were plenty of jobs / repairs which were pending. After waiting for long 4 hours, we were told by the manager that we need to come some other day to take our vehicle and that they will not change the colour also, because they are liking the colour of the car.
With distress and after wasting 4 hrs of valuable time, our official left the workshop.

Mohan Motor has been highly negligent and given very poor customer service, and a bad name to the Maruti Group. Such quality of service is highly unexpected, especially from a reputed company like Maruti.
Our group of companies and associated organisations has favoured Maruti cars since its beginning but with these developments, we have lost total confidence.

We request you to kindly intervene the matter to avoid any further complications.

Yours Sincerely,

i have recently bought a wagon r from mohan motors kolkata, with the main odd in favour of maruti for its after sales service and maintenance. they ask for a feedback form within a week in which i gave them high rating. but two months on, i find little details which disillusion me. now going through these mails and complaints, i do feel i made a big mistake in settling on maruti and mohan's.

I shall be grateful to you if you kindly inform me what is the chassis number of the maruti car (1994)
having engine number F8B IN 1024367. Is it SB-308-IN-675810 or SB-308-IN-675860 ?

I agree with compliat.

I had purchased a maruti zen estilo Lx from Anand Motor Agencies Ltd., Lucknow. Agencies not co-operate me . There are so many query my side but not attended still.my Auto Card not provided still

Hi,

I have got a Zen 2001 from Mohan Motors Dhapa Kolkata near EM Bypass and they have completely cheated me. They have tempered with the meter and given me a faulty car.
Mr. Abhijit and Mr. Samrat have completely cheated us.

CURRICULUM VITAE

135/13 CARRY ROAD
P.O.-SANTRAGACHI
HOWRAH-7111 04.
Email :[protected]@yahoo.com
PRASENJIT MAHATA. (PH:[protected]

Objective :
* To grow with the organization.
* To promote the organization & serve the organization to the best of my ability.

Educational Qualification :
EXAMINATION BOARD SUBJECTS
MADHYAMIK W.B.B.S.E.
BENGAL, ENGLISH, MATHEMATICS, LIFE SCIENCE, PHYSICAL SCIENCE, HISTORY, GEOGRAPHY, ETC.
HIGHER SECONDARY W.B.C.H.S.E
BENGALI, ENGLISH, PHYSICS, CHEMISTRY, CIVIL, ETC.
B.SC. (FIRST YEAR) UNIVERSITY OF
CALCUTTA MATHEMATICS, CHEMISTRY, ENGLISH, PHYSICS, ETC, ETC.

Computer Proficiency :
1) Proficiency in Tally, Linux, Windows, Dos, F.A., Citrix, SAP, Fox Pro, Internet.
2) Now working with Tally & SAP (Online).
3) Logistics Working.










Experience :
S.R.INTERNATIONAL.(I have worked 4 years)

Job Responsibility:
1. Monthly closing through Export-Import Package system.
2. Preparing MIS reports, Invoicing..
Experience :
P.V.T.(Marketing) Pvt. Ltd.: Since 3 years Godown Accountant.

Job Responsibility:
1. Weekly & Monthly closing through "CITRIX" & "TALLY 9" System.
2. Monthly closing through Company Package system.
3. Update sales figure to Regional Sales Manager to reach at per Sales monthly target.
4. Invoicing & Scrutinizing before dispatch.
5. Preparing MIS reports, schedules & provided all information to the management in time which
includes Debtors aging, Creditors aging, Customer wise profitability.
6. Physical verification of stock at Godown on qtr. Basis.
7. Maintenance of leave record & providing input for salary.
Experience :
Wrigley India Pvt. Ltd.: Since 3 years Commercial Assistant.

Job Responsibility:
1. Weekly & Monthly closing through Company Package system (SAP).
2. Update sales figure to Regional Sales Manager to reach at per Sales monthly target.
3. Preparing MIS reports, Invoicing, & provided all information to the management in time.
4. Physical verification of stock at Godown on qtr. Basis.

Personal Details :

FATHER'S NAME Sri Somnath Mahata.
DATE OF BIRTH 28 th February, 1976.
MARRITAL STATUS Married.

EXPECTED SALARY : As per your norms.

I HEREBY DECLARE THAT THE ABOVE FURNISH INFORMATION ARE TRUE IN MY BELIEF & KNOWLEDGE.


………………………..
PRASENJIT MAHATA

To, Dt- 19/09/2009
The Chief General Manager (Service)
MARUTI UDYOG LIMITED
Palam Guragan Road,
Gurgaon – 122015

Dear Sir,
Sub:- Anti-consumer practices by Maruti Suzuki through its agent Mohan Motor Udyog, Kolkata

Contrary to our high expectations from Maruti Udyog Ltd., the treatment we have received from you and your associates has been appalling. I have purchased a vehicle of type Maruti Alto LX on 30th November’ 2008 of colour Pearl Silver with Chassis No.: 1223146, Engine No.: 3561093, Registration No. WB 24 K 2943, from your authorized dealer Mohan Motor Udyog. I met an accident with my car on 06.06.09; the car got damaged at left front position.

The car handed over to Maruti authorize service centre Mohan Motor Udyog, Kolkata on the same day. As per the Insurance (Bajaj), they gave clearance for the repairing work on 9th June’09. I have tried several occasions to contact the authorize representative Mr. Rajinder Singh of Mohan Motor Udyog Kolkata but in vain. He never showed gesture to lift the phone call.

Finally I had to go through via media to know the status of my car which was handed over to the said agency and could know that they will take another 10 days time(altogether it is more than 3 weeks time) to handover me the car even though it was a matter of a week job. It appears to me as a trouble which M/s Mohan Motor is creating with motivated way as I will have to pay the EMI without enjoying the car for June-09. I believe, somehow it is not matching with the reputation of your esteem organization.
In view of above, the matter is being put forwarded to you for a fruitful outcome and with a hope that the EMI for the said month with be paid by M/s Maruti Udyog Ltd.

You early action on the issue is highly appreciated.

Sincerely
Biswa Bandhu Dasgupta
[protected]
[protected]@rediffmail.com

Dear Sir,

I had bought an A-Star recently (WB 06A 3630) and just after 7months the brakes have packed up, i had sent it to Mohan Motors in Kolkata, they made it look like they have domne the job but they did nothing i.e. they did not change the master cylinder.

This is very unfair and if this issue is not sorted i will go to the media Telegraph and tell them this is the way consumers are treated.

Regards,

Razi khan

tumpa the girl from accessories department disturbed me to have sex with her...as she will fit accessories free to my car. she is minto park.maruti

SIR,
I have booked maruti swift from MOHAN MOTORS ( AJC BOSE ROAD branch) on 8.2.2010 by giving Rs-20, 000/-(chq no.-597319).Due to some personal reason(10-12 days later) i have cancelled it(booking) and told them to refund my money.After several request till date nearly one month passing out they are not refunding my money and now they are not responding my any request.Now i desperately need this money for my father`s treatment. I`m in trouble, please tell me sir what will i do now.

Mohan Motors Udyog - Kolkata is really a big cheater and we do not understand why Maruti Udyog is still with it, We had purchased a Swift Dezire from Mohan Motors recently and are regreting it.

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