[Resolved] Maruti Udyog, Suzuki Swift Zxi — Disc Brakes Malfunction due to manufacturing defect
Hope every Maruthi Customer sees this...
My dear friends,
After my service in the Gulf for a span of 8 years I returned home to India in my hometown of Trivandrum. Travel was a bit complicated and so my family decided to buy our car. We had approached the Indus Motor Showroom in TVM for the feat and we chose to buy the car of that time which was all over TV as the best rated car. We`decided for a Midnight Black Maruthi Suzuki Swift of the top end which is the ZXI model. It was purchased on 12/10/2006, Just after days of purchase, we happened to notice squeaks and thuds while braking. When the Indus motors service station was consulted they said with confidence that it was usual on new cars and that the ABS (Antilock Braking System) gets smoother on continueds usage. I was not a mechanic myself, so we trusted them and what they said. As days passed by the brakes got really nasty, the vehicle took time to stop, it started skidding at speeds of less than 40 kms, the squeks bacame louder and the brake pedals would shiver and hit back at my feet if I stomped on it to hard.
So the started my jouney on a weekly basis to the service station and the replies were the same, "There is nothing wrong with your car". Since I started doubting their expertise I started toavoid my car journey and if I do, I always tried to keep its speed below 50kms . Time passed by with complaints that even went directly to Maruthi Udyog. No response came from their end. After a few long months they decided to change my ABS kit saying that something migh be wrong with it.My problems continued and one day I took my car to a local service station and what do I find..., , , , , , my discs are totally worn out and its body has been badly bruised with abrasions. The brake assembly was faulty and the guys at the local service staion said that Indus Service was actually hiding up the problem for their own good because anyone who sees the rear of the disc will know that it has been damaged. Now I have decided to file a complaint against Maruthi for endangering my life and that of my family for providing a car with faulty primary safety devices and also against Indus Motors for irresponsible service.
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Aug 14, 2020Complaint marked as Resolved