[Resolved]  Maruti Udyog, Suzuki Swift Zxi — Disc Brakes Malfunction due to manufacturing defect

Hope every Maruthi Customer sees this...

My dear friends,

After my service in the Gulf for a span of 8 years I returned home to India in my hometown of Trivandrum. Travel was a bit complicated and so my family decided to buy our car. We had approached the Indus Motor Showroom in TVM for the feat and we chose to buy the car of that time which was all over TV as the best rated car. We`decided for a Midnight Black Maruthi Suzuki Swift of the top end which is the ZXI model. It was purchased on 12/10/2006, Just after days of purchase, we happened to notice squeaks and thuds while braking. When the Indus motors service station was consulted they said with confidence that it was usual on new cars and that the ABS (Antilock Braking System) gets smoother on continueds usage. I was not a mechanic myself, so we trusted them and what they said. As days passed by the brakes got really nasty, the vehicle took time to stop, it started skidding at speeds of less than 40 kms, the squeks bacame louder and the brake pedals would shiver and hit back at my feet if I stomped on it to hard.

So the started my jouney on a weekly basis to the service station and the replies were the same, "There is nothing wrong with your car". Since I started doubting their expertise I started toavoid my car journey and if I do, I always tried to keep its speed below 50kms . Time passed by with complaints that even went directly to Maruthi Udyog. No response came from their end. After a few long months they decided to change my ABS kit saying that something migh be wrong with it.My problems continued and one day I took my car to a local service station and what do I find..., , , , , , my discs are totally worn out and its body has been badly bruised with abrasions. The brake assembly was faulty and the guys at the local service staion said that Indus Service was actually hiding up the problem for their own good because anyone who sees the rear of the disc will know that it has been damaged. Now I have decided to file a complaint against Maruthi for endangering my life and that of my family for providing a car with faulty primary safety devices and also against Indus Motors for irresponsible service.
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  8 CommentsShareTweet


I've placed an order .now I am upset .I do not know what to do with it.
well i believe that when u have a sound comin from the car while braking there is no doubt that there is some real bad abrasion goin i the pads or drums... u shoulod have thought abt it...atleast u should hve checked it out with a 3rd party...i agree with the law suit but for ur own safety, u could have been more vigilant...
i have to inform u more abt indus and im going to leagally against them so.. i[censored] dont mind pls give ur mobile no i will call u.. my mob no r [protected], [protected]
Yes i do have the same problem of abnormal noise while braking from the front.My car is brand new VDI ABS model and service dealers are not able to rectify.

and there is no response from maruti too.
I have booked a wagonR lxi DUO in this reduced rates with discount offer on 24/12/08 receipt no.S/R no. 12906 in VARUN motors pvt ltd hyd ( 08-09 ) Begumpet Hyderabad. They told to deliver me the vechicle on 30/12/08 in Silky silver colour But now they say that there is no stock of the colour so they rather to proved the colour they try to convince me to take vergin blue colour. I am ready to pay the total amount within this offer. As a very reputed company of india this is not fair on your part to the customer.
I am ready to take the silver colour after one week also. If there is no response i will go to the consumer court with this booking receipt.

Thanking you,
Mobile [protected], [protected].
I purchased swift zxi 4 months back. initially ABS was workign fine and i could feel it at speed around above 80kmph. Now now since 2 months i am seeing loud noise from front weels while applying brakes. also there is lot of vibration from steering wheel and also from brake pedal. Did anybody else faced this problme?
I met with a major accident due to brakes failure of my 6 months Dezire VDI. This happened while I was driving from Mumbai to Pune, On my way to Office there.Inspite of following the regular service/maintanance schedule regularly at the authorised Service provider(M/s. Navnit Motors, Thane) I had to suffer this accident. Fortunately the people in the omni which I rammed into were belted, even I was belted and no one was majorly injured.I suffered a fracture in my neck and jus managed to ditc paralysis. Now when I explained Maruti about this incident, they conducted an inspaection in which their representative said that first we shud get our car repaired and then only we can check the brakes. This seemed to be totally baseless.Now, I feel that Maruti is keeping mum on this neither they bother to show the concern towards their costumers.Can any one advice me if I shud go for an consumer complaint??

clutch pedal hard or stiff

I completely agree with you...I too bought a Ritz Lxi and even I have also developed pain in the legs on account of the very hard clutch.On 2nd.Feb2012 I purchased Maruti Suzuki Ritz Lxi from PEBCO Motors, Jamshedpur.

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