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disconnect your number.
Dear All,
They have charged my credit card an amount of Rs. 52, 000/- for a period that I was in India and never used their services, my passport is proof of that. They never sent me any intimation, bill or email but simply charged my card, of which I had given them details earlier.
I have informed my credit card company who have stopped all unbilled transactions on my card and are reissuing me a new card.
I am filing a FIR against this company with all the details.
I am sure if we all get together and form a forum, we can teach these fraudulent companies a lesson.
Ganesan
They have charged my credit card an amount of Rs. 52, 000/- for a period that I was in India and never used their services, my passport is proof of that. They never sent me any intimation, bill or email but simply charged my card, of which I had given them details earlier.
I have informed my credit card company who have stopped all unbilled transactions on my card and are reissuing me a new card.
I am filing a FIR against this company with all the details.
I am sure if we all get together and form a forum, we can teach these fraudulent companies a lesson.
Ganesan
Hi all,
This is Dr Manohar from Bangalore. I took Matrix sim card for 10 days in Feb/March 2011. So far I have received 4 bills, latest being in month of May 2011 even though I used only for 10 days in Feb/March. Most pathetic is they have charged Rs 1900 extra for some premium service (I dont know what the f..k is this)which I have never used. Costomer care is horrible. They have deducted Rs 597 from my credit card in May 2011 without intimating to me. Moreover, I am not able to open the bill for this amount. This is a real fraud company. So guys block your credit card as soon as possible otherwise you keen on loosing your money from this fraud company. Please be advised and advise your friends not to use this sim card in future. I am planning to lodge a complaint in grahakseva.
Dr Manohar
This is Dr Manohar from Bangalore. I took Matrix sim card for 10 days in Feb/March 2011. So far I have received 4 bills, latest being in month of May 2011 even though I used only for 10 days in Feb/March. Most pathetic is they have charged Rs 1900 extra for some premium service (I dont know what the f..k is this)which I have never used. Costomer care is horrible. They have deducted Rs 597 from my credit card in May 2011 without intimating to me. Moreover, I am not able to open the bill for this amount. This is a real fraud company. So guys block your credit card as soon as possible otherwise you keen on loosing your money from this fraud company. Please be advised and advise your friends not to use this sim card in future. I am planning to lodge a complaint in grahakseva.
Dr Manohar
gagan enterprise — bill
sir i am gagan agarwal my service number 137952 mera bill month mai 12000 ka aata hai is baar bill 36000 ka hai mai har month bill jama karta hu iske baad bhi mera bill jayada kaise aaya plzidea cellular service prepaid — Regarding wrong & fraudulent charges from my no 9335886398.
Dear Sir,Respectfully, I have humble leave to lay that I, Ram Bhadra Tripathi 108/121 P. Road, Gandhi Nagar, Knapur City was the customer of Reliance CDMA (prepaid) mobile service on my mobile no. [protected] for 3-4 years. But unfortunately I wanted to transfer this no. into idea prepaid service by using M.N.P. service facility and I have also done it successfully. When I have entered in idea service I have charged 1 rupee call/min. and I have recharged my idea m.n.p. no. [protected] with 42 rupees sms pack on[protected] and it shown in my balance enquiry 41.00 rupees main balance and 100 sms in a day bu when i send almost 20 sms my main balance deducted 30 rupees and 11.00 rupees were left and sms pack did not work on[protected] and I send a sms on[protected] it was charged 2.00 rupees from my main balance and 9.00 rupee were left . Then I tried to contact custmer care no. 198/12345 it was disconnected again and again and can not contact with idea customer care service. So I am totally disappointed with this idea service. Pleas contact me as soon as possible.
I am sanguine that You will do the needful.
R. B. Tripathi
108/121 P. Road. Kanpur.
[protected].
Beware of Matrix Cellular, they fraudulently take money from your credit card for services that are not provided!!
I took a matrix sim card for 7 days while travelling to thailand during
june 2012.The signal was only available for 1 day after which no service was provided by matrix. After my return to india matrix wanted the sim card returned. I told them that I need my security deposit back in order to return the sim card but they DID not return my deposit. After 1 month matrix sent me a bill for rs.2, 505 which I refused to pay because there was no service available except on the first day of my travel. On 19-sep (almost 3 months after the initial transaction) matrix debited rs.2, 505 from my citibank credit card without any authentication/Authorization from my side. When I called up citibank they said that if I have placed a "standing instruction" at the time of initial transaction the vendor is automatically allowed to debit any amount from my credit card with no authorization from me. The matter is currently under investigation by citibank credit card department but there is no way to roll-back the transaction.
I took a matrix sim card for 7 days while travelling to thailand during
june 2012.The signal was only available for 1 day after which no service was provided by matrix. After my return to india matrix wanted the sim card returned. I told them that I need my security deposit back in order to return the sim card but they DID not return my deposit. After 1 month matrix sent me a bill for rs.2, 505 which I refused to pay because there was no service available except on the first day of my travel. On 19-sep (almost 3 months after the initial transaction) matrix debited rs.2, 505 from my citibank credit card without any authentication/Authorization from my side. When I called up citibank they said that if I have placed a "standing instruction" at the time of initial transaction the vendor is automatically allowed to debit any amount from my credit card with no authorization from me. The matter is currently under investigation by citibank credit card department but there is no way to roll-back the transaction.
Hi All,
I had taken 3 SIMs for Singapore trip in June and 1SIM for my US trip in June-July from Matrix, who had come and dropped the card at my residence. They payment was to be made through credit card after the bill gets generated. I have been taking the Matrix card for past 2 years for my short trips to US before. 2 of the 3 SIMs for singapore the billing was as per actuals.
But in one of the SIM which I had taken for Singapore which had no usage (no incoming and no outgoing), I received the bill of around Rs. 45 thousand. The main usage was just Data and one International SMS. I had not used Data through out my singapore trip except through Wifi at the airport. Further most of the heavy usages were at night while we were sleeping in sigapore. Also the international SMS was to some Airtel number in Delhi. I tried calling the number and the call does not even go through to that number.
In my US SIM, the same International SMS reflects and I had not made any SMS from US either. My US sim was not working and I had complaind to them and they fixed it. Matrix sent me an SMS from India and they charged me for the same. Also the SMS from the service provider which they are tied up with AT&T have been charged in my bill. In their terms they do not mention anything about incoming SMS. Further how can they charge for SMS sent by service provider and themselves. They should not be sending any welcome SMS messages or messages stating dont use data.
I have been following up with the Matrix agents Subhra Prasanna Sarkar (from whom I had taken the SIM) and other two people whoes reference I got from Prasanna. The two person name are Vivek Sasi and Sonu Tiwari. But there response after 3 weeks of following up is that the bills are ok. They have not given any proofs like for the data usage they have not specified the sites used and more over they have not provided from which MAC address these data usages have been carried out. It seems like they know the bills have been wrongly generated but dont want to correct the same as they aready know of it. Is there any action which can be taken against fraud billng. Since i see a lot of post is there anybody who can details the corse of action they have taken. I am in Bangalore and plan to take them to consumer court. Any advice would be helpful.
I had taken 3 SIMs for Singapore trip in June and 1SIM for my US trip in June-July from Matrix, who had come and dropped the card at my residence. They payment was to be made through credit card after the bill gets generated. I have been taking the Matrix card for past 2 years for my short trips to US before. 2 of the 3 SIMs for singapore the billing was as per actuals.
But in one of the SIM which I had taken for Singapore which had no usage (no incoming and no outgoing), I received the bill of around Rs. 45 thousand. The main usage was just Data and one International SMS. I had not used Data through out my singapore trip except through Wifi at the airport. Further most of the heavy usages were at night while we were sleeping in sigapore. Also the international SMS was to some Airtel number in Delhi. I tried calling the number and the call does not even go through to that number.
In my US SIM, the same International SMS reflects and I had not made any SMS from US either. My US sim was not working and I had complaind to them and they fixed it. Matrix sent me an SMS from India and they charged me for the same. Also the SMS from the service provider which they are tied up with AT&T have been charged in my bill. In their terms they do not mention anything about incoming SMS. Further how can they charge for SMS sent by service provider and themselves. They should not be sending any welcome SMS messages or messages stating dont use data.
I have been following up with the Matrix agents Subhra Prasanna Sarkar (from whom I had taken the SIM) and other two people whoes reference I got from Prasanna. The two person name are Vivek Sasi and Sonu Tiwari. But there response after 3 weeks of following up is that the bills are ok. They have not given any proofs like for the data usage they have not specified the sites used and more over they have not provided from which MAC address these data usages have been carried out. It seems like they know the bills have been wrongly generated but dont want to correct the same as they aready know of it. Is there any action which can be taken against fraud billng. Since i see a lot of post is there anybody who can details the corse of action they have taken. I am in Bangalore and plan to take them to consumer court. Any advice would be helpful.
Dear sir,
This is Sachin from Bangalore, I used Matrix card for a week time in USA. I am sure I never made calls other than local USA and India. But I am charged for making calls to Turkry, Sri Lanka, Korea, Russia. Also When I make missed call to my family in India, expecting them to call me, Matrix charged me for these missed calls. I am very unhappy with Matrix, why would I be charged for a short missed call (less than 5-6 seconds)?
Sachin
[protected]
This is Sachin from Bangalore, I used Matrix card for a week time in USA. I am sure I never made calls other than local USA and India. But I am charged for making calls to Turkry, Sri Lanka, Korea, Russia. Also When I make missed call to my family in India, expecting them to call me, Matrix charged me for these missed calls. I am very unhappy with Matrix, why would I be charged for a short missed call (less than 5-6 seconds)?
Sachin
[protected]
I agree with you all. Matrix is fraud company. Do not know why still they are exists. They always have a hidden plan and they wont communicate properly. I am still fighting to get my money back. 14, 500 rs bill in just a month, that is even calling a toll free number. ( that I used to connect my conference calls. I was thinking its free because in entire USA its free from any service providers)
Please help me to post the below one to the public.
Finally, I had disconnected from the Matrix Cellular Service(who they provide international sim cards for people/corporate, located in New Delhi) after the worst experience I had faced with them. Unfortunately my company(FIS) had a cooperation with them.Matrix team were not communicated properly about their tariff plans and did not mentioned about the toll free charging part. They also did not mentioned about auto-debit feature about my credit card as they were telling only that credit card information, they are collecting only for security reasons. I got a bill of $210 for my US trip in just a month and I got surprised that, majority was for toll free.They debited my credit card without my permission as well. I currently raised a dispute against their transactions. When I escalated to one senior employee of matrix named Nayab Ahmed, he told me that, they cannot refund any money as they have received my confirmation before taking the connection. I repeatedly telling him that, matrix team didn't share the tariff plans properly with me. They just shared the call charge details except the toll free part. They have not talked anything about the toll free plan verbally as well. The worst part is that, that this guy is telling we cannot do any actions as we already communicated to you that we cannot refund any money and hence closing this defect. What the hell it is. They do not have a any proof that they send tariff plan attachments to me. Still they are telling they cannot do anything. The worst ever providers. I will not be happy until I get the refund from them. I will make sure to inform this to while corporate offices and inform the entire world about your worst services and everything., until I get the refund. Go to hell Matrix Team!
Share this to maximum companies guys. Let us throw these kind of services from our Country.
First I should inform my company FIS to change the corporate sim services to some other providers
They are already known as misleading customers for hidden charges. Here is the news article already appeared in news papers.
http://www.dailymail.co.uk/indiahome/indianews/article-3189733/Customers-accuse-...⇄
Please help me to post the below one to the public.
Finally, I had disconnected from the Matrix Cellular Service(who they provide international sim cards for people/corporate, located in New Delhi) after the worst experience I had faced with them. Unfortunately my company(FIS) had a cooperation with them.Matrix team were not communicated properly about their tariff plans and did not mentioned about the toll free charging part. They also did not mentioned about auto-debit feature about my credit card as they were telling only that credit card information, they are collecting only for security reasons. I got a bill of $210 for my US trip in just a month and I got surprised that, majority was for toll free.They debited my credit card without my permission as well. I currently raised a dispute against their transactions. When I escalated to one senior employee of matrix named Nayab Ahmed, he told me that, they cannot refund any money as they have received my confirmation before taking the connection. I repeatedly telling him that, matrix team didn't share the tariff plans properly with me. They just shared the call charge details except the toll free part. They have not talked anything about the toll free plan verbally as well. The worst part is that, that this guy is telling we cannot do any actions as we already communicated to you that we cannot refund any money and hence closing this defect. What the hell it is. They do not have a any proof that they send tariff plan attachments to me. Still they are telling they cannot do anything. The worst ever providers. I will not be happy until I get the refund from them. I will make sure to inform this to while corporate offices and inform the entire world about your worst services and everything., until I get the refund. Go to hell Matrix Team!
Share this to maximum companies guys. Let us throw these kind of services from our Country.
First I should inform my company FIS to change the corporate sim services to some other providers
They are already known as misleading customers for hidden charges. Here is the news article already appeared in news papers.
http://www.dailymail.co.uk/indiahome/indianews/article-3189733/Customers-accuse-...⇄
dont take matrix sims
Hi Avimanyu,
Having read your post, I would like to look into this and address your concerns. Request you to contact me directly on [protected]@matrix.in and let me know the details of the connection taken. I will ensure this is looked into on priority and that you have a resolution as soon as possible.
Regards,
Shashank
Having read your post, I would like to look into this and address your concerns. Request you to contact me directly on [protected]@matrix.in and let me know the details of the connection taken. I will ensure this is looked into on priority and that you have a resolution as soon as possible.
Regards,
Shashank
I am also victim of Matrix Cellular..
ALL PLEASE DO NOT BUY MATRIX SIMS for any country and Tell your Matrix experience to your Friends and family.
This will reduce there revenue significantly
ALL PLEASE DO NOT BUY MATRIX SIMS for any country and Tell your Matrix experience to your Friends and family.
This will reduce there revenue significantly
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mobile services — Charge more tariff
********************************************************************************...⇄News:
"BSNL introduces new mobile tariff in Rajasthan
Saturday, December 5, 2009 15:58
Jaipur: State-run telecom company BSNL has introduced a new tariff plan offering a flat rate of 49 paise per minute for pre-paid customers anywhere in India on outgoing calls, SMS, and roaming.
For existing pre-paid customers, the receiving calls on roaming outside the state would be 49 paise per minute instead of Rs1.50 earlier, BSNL's deputy-general manager-marketing
(Rajasthan Circle) Sanjay Kumar said today."
********************************************************************************...⇄
Hello Sir,
In the above bsnl statement, you said that the out going & incoming call charges will be taken as 0.49 paise/min with out considering any STV or any other plans, but i charged 1 ruppee/min for the both incoming & out going calls when i was in roaming..
this thing is happen to me in b/w 12.05.10 to 16.05.10 because my STV 49 was expired. kindly sort out for my problem or take necessary action if there any fault occours.
Thanking You.!!
Amit MIttal
[protected]