[Resolved] Monginis — customer service | |||
Hi everybody.This is chayan debnath from kolkata ,behala.I am working at bank as a senior officer and i am a big fan of monginis.I use to purchase daily from different stores of monginis.But today i really got a bad experience from one of your storesSHAKHERBAZAR.BEHALA. Firstly i ordered one chicken cutlet and sauce and planned to take four cakes of value 80.My total bill was 111.When i went for paying, your employee told me that he had no exchange of nine rupee because i had given him 150.I told him that i donot have 1 rupee .he was telling me to purchase another one.but i had not found any cake of 8 or 9 rupee.yes there was laddoo and kaju barfi .but i dont like these,So i politely told him that bhai i donot want to purchase any more .Then he was shouting on me infront of other customers and telling me " u shld thnk before u eat."at last i had left 4 cakes which i packed for my home.He told me' 'give me 50 rupee and i am giving u 10 rupee'.He also told me in a rude voice bring one rupee then i will give you 9 rupee.At last i got 10 rupee and had not get 9 rupee.(chicken cutlet and sauce-31 rupee.i paid 40 rupee).your employee was treating me like a street beggar.DO NOT YOU THINK THAT I AM A VALUED CUSTOMER FOR UR CAKE.????ARE THEY TALKING LIKE THIS WITH YOUR VALUABLE CUSTOMErS.I m a ' employee of a reputed bank.I know how to talk with a customer and how to maintain that brand. Thnx and regards Chayan Debnath mob no [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
Dear friends,
I'm Munawar Shah from Dona Paula, Goa. Your experiences reveal that it's a very common issue at almost all the Monginis outlets. I also want to share may experience. But, as it's not that easy to repeat the story again and again, I'm just copying and pasting a mail that I sent to monginis customer care yesterday ([protected]@monginis.net)
Here's the mail:
Dear Sir/Madam,
I am Munawar Shah from Doana Paula, Goa. I'm an employee at Manipal
Hospital, Panaji, Goa. I'm sending this mail to bring something to
your attention. I am (better to say I WAS) a regular customer at your
Monginis outlet in front of our hospital (Donapaula). I don't know if
you are aware of this. As per the rules by Govt. of India, any
retailer should not sell an object at a price more than the MRP
(Maximum Retail Price) printed on it. But the shopkeepers right there
are illegally selling the goods at a price than the printed MRP. For
example, drinks like Amul Cool, Frooti and many other things. If I
complain at the consumers' court, it may not affect the shopkeepers
but will have an impact on your reputation definitely. That's not the
problem for me. But there's something else that petrified me in front
of many customers.
Two shopkeeping women who are working there are treating the
customers in a terrible way. Whenever we go there, they say that they
don't have any change with them, so they used to give us candies and
toffies instead of change for 1-5 rupees. That's not a problem. Ok.
But day before yesterday when they repeated the same thing, I told
them that I'll get that five rupees on the next day and they agreed
that. But when I went there again to purchase something, I reminded
them of the previous 5rupees balance that I had to get. Suddenly she
started to shout at me as if I tried to cheat them. And they said that
it's me who should give the money. 5 rupees is nothing to me, but I
didn't want to let them do that again just because they will keep
repeating that again and again in the future. It had happened last
month also, but that time I didn't make that an issue.
I'm not going to file a petition if you are willing to dismiss those
two shopkeepers in response to this mail. Otherwise I'll have to think
about the legal formalities for the mental and verbal abuses I
experienced from them. But I hope that you'll take an appropriate
action (by dismissing those employees) to protect our rights.
Thank you
I'm Munawar Shah from Dona Paula, Goa. Your experiences reveal that it's a very common issue at almost all the Monginis outlets. I also want to share may experience. But, as it's not that easy to repeat the story again and again, I'm just copying and pasting a mail that I sent to monginis customer care yesterday ([protected]@monginis.net)
Here's the mail:
Dear Sir/Madam,
I am Munawar Shah from Doana Paula, Goa. I'm an employee at Manipal
Hospital, Panaji, Goa. I'm sending this mail to bring something to
your attention. I am (better to say I WAS) a regular customer at your
Monginis outlet in front of our hospital (Donapaula). I don't know if
you are aware of this. As per the rules by Govt. of India, any
retailer should not sell an object at a price more than the MRP
(Maximum Retail Price) printed on it. But the shopkeepers right there
are illegally selling the goods at a price than the printed MRP. For
example, drinks like Amul Cool, Frooti and many other things. If I
complain at the consumers' court, it may not affect the shopkeepers
but will have an impact on your reputation definitely. That's not the
problem for me. But there's something else that petrified me in front
of many customers.
Two shopkeeping women who are working there are treating the
customers in a terrible way. Whenever we go there, they say that they
don't have any change with them, so they used to give us candies and
toffies instead of change for 1-5 rupees. That's not a problem. Ok.
But day before yesterday when they repeated the same thing, I told
them that I'll get that five rupees on the next day and they agreed
that. But when I went there again to purchase something, I reminded
them of the previous 5rupees balance that I had to get. Suddenly she
started to shout at me as if I tried to cheat them. And they said that
it's me who should give the money. 5 rupees is nothing to me, but I
didn't want to let them do that again just because they will keep
repeating that again and again in the future. It had happened last
month also, but that time I didn't make that an issue.
I'm not going to file a petition if you are willing to dismiss those
two shopkeepers in response to this mail. Otherwise I'll have to think
about the legal formalities for the mental and verbal abuses I
experienced from them. But I hope that you'll take an appropriate
action (by dismissing those employees) to protect our rights.
Thank you
I went to monginis Shyamnagar 743127 order a cake. But they told me they will not accept order for 500gms cake. The lady over there told me that I can come any day and take the cake which are there in the shop.
Next day when I went to purchase a cake they told me we have to order a cake and was not willing to give me a cake.
The behaviour of Shyamnagar, 743127 is very rude. The lady is very ill mannered and does not know how to behave with customers. Due to some unavoidable circumstances I had to purchase the cake other wise I would have done my practice.
Pls Monginis kolkata, have a look into this Shyamnagar Branch, 743127 of yours. Make them understand how to behave properly or else the reputation of Monginis brand will be at stake.
Next day when I went to purchase a cake they told me we have to order a cake and was not willing to give me a cake.
The behaviour of Shyamnagar, 743127 is very rude. The lady is very ill mannered and does not know how to behave with customers. Due to some unavoidable circumstances I had to purchase the cake other wise I would have done my practice.
Pls Monginis kolkata, have a look into this Shyamnagar Branch, 743127 of yours. Make them understand how to behave properly or else the reputation of Monginis brand will be at stake.
The worst service i have ever had
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Today (28.01.2013, at about 7.40 pm, at the time of returning home from my office), I went to purchase a cake from your stores at SHEPRAPHULI for celebrating the Birthday Party of my child. I choose a 'horse feet' (like u shape) cake, value of that rupees 200/-. & told them to pack. they told me that 'value of plastic bag rs 4/- will be added with your bill.' i told them 'OK, no problem' & give them two 100 rupee notes and one 10 rupee note altogether rupees 210/- (two hundred ten). then they told me to give 4 rupees change. i told them that seriously i have no change. then they told me 'then we have nothing to do.' and get back the cake from service counter rather from my hand.
Today the Birthday Party of my child is celebrating with the Local made cake.
with regards
Basumitra Majumder
email : [protected]@yahoo.co.in