Motorola Mobility Complaints & Reviews

I purchased one Motorola F3 phone for my wife on 01.01.2007 and within a year it went defective for twice. On each occasion I had to go to Motorola's Redington service center at Sarat Bose Road, Kolkata and they after keeping the set for more than a month handed over the set with different IMEI no. The logic from their side was that this F3 set is not repairable. On last occasion I was delivered a different set without testing and after going home it found defective again. Compelling with the situation I had to go their office on the next very day and after 1 hour they handed over a different set which was deposited to them for repairing 01 month back. If this F3 set is not repairable then how they have delivered me the same set which was defective and submitted for repairing? The clock of this set never gives the actual time as it is always goes slow. This problem was found from the very beginning and was reported each time I submitted my set for repairing, but nothing actually was done in this regard.
Being worried of recurring expenses for repairing of the set (as warranty was over), I had requested the President & General Manager-Mobile Devices (India), Motorola on 14.02.2008 and after that my set was replaced with another one which was said to be a new one. But the set is locked for IDEA Sim and as I am having BSNL connection I am unable to use this set. After that on each chasing, either by going to their service center or by sending letter, they intimate me passwords for unloacking the set and the same does not work everytime. On each ocassion I am used to be contacted by new person and receive new set of password but the problem remains the same as the password does not match. Hence the set is lying to my table as a show piece.
In this regard I would like to request for necessary action in this regard under intimation to me.

hello sir, i am sushil.my complain no is[protected].from orissa...though i have given complain since...2 to 3 months since there is no action is taken...Though i am staying at the the capital of orissa (means BHUBANESWAR).since there is no coverage at jayadev vihar...what kind of service is providing by reliance that is reflected from this type of ccare relationship...This is really shamefull, So please take the necessary action...as soon as possible...

My Address is--------sushil kumar pani
s/o-Govind ch.parija
plotno-93/12(pt)
Acharya Vihar colony, bhubaneswar, orissa

PROBLEM: MAXIMUM TIME NOT REACHABLE OR NO RESPONSE. NOT NETWORK PROBLEMS AS RELIANCE HAVE CONFIRMED


Dear Madam,

If the below mentioned problem is not solved I have to register or go to consumer Court.

Even Software people Mr, bhushan had come to my place thrice and taken logs and found that Out of 50 calls made 40 calls have failed.

What shall I do.

Kindly reimburse my Money BAck

Regards,
Deepak. B. Asopa
Manager - Accounts,
Meyer Healthcare Pvt. Ltd., No. 10-D, II Phase,
Peenya Industrial Area, Bangalore - 560 058
Phone:[protected]/2803, Fax:[protected]
Mobile: [protected]
Email: [protected]@meyerhealthcare.com
�??Please don't print this e-mail unless you really need to.
"Don't permit yourself to show temper. Always remember that if you are right you can afford to keep your temper, and if you are wrong you cannot afford to loose it"
-----Original Message-----
From: Deepak Asopa
Sent: Tuesday, March 04, 2008 3:55 PM
To: 'Anil.[protected]@relianceada.com'
Subject: FW: COVERAGE ISSUE (Top Urgent)
Importance: High



With Regards,

DEEPAK.B.ASOPA
MANAGER - ACCOUNTS
Meyer Healthcare Pvt. Ltd.,
# 10-D, 3rd'A' Main, 2nd Phase, Peenya Industrial Area, Bangalooru - 560 058Tele:[protected] /28392803 Fax: [protected] Handy:[protected] e-mail: [protected]@meyerhealthcare.com
�?? Please Consider the Environment before printing this Email
Success lies not in the result but in the effort...
"Being" the Best is not at all important, "Doing" the Best is all that matters...

"I am not in competition with anybody but myself ... My Goal is to beat my last performance..."
-----Original Message-----
From: Deepak Asopa
Sent: Tuesday, March 04, 2008 3:46 PM
To: 'Anil.[protected]@relianceada.com'
Subject: FW: COVERAGE ISSUE (Top Urgent)
Importance: High

Dear Sir,

Please note that I have visited Motorola ASC and explained them the problem regarding network issue. Those people have told me there is no problem in Handset and the problem is in network Your people are not ready to solve the problem.The last option left is to go to consumer court and give all the details to news channel where I will get Justice

Kindly Advise

With Regards,

DEEPAK.B.ASOPA
MANAGER - ACCOUNTS
Meyer Healthcare Pvt. Ltd.,
# 10-D, 3rd'A' Main, 2nd Phase, Peenya Industrial Area, Bangalooru - 560 058Tele:[protected] /28392803 Fax: [protected] Handy:[protected] e-mail: [protected]@meyerhealthcare.com
�?? Please Consider the Environment before printing this Email
-----Original Message-----
From: Deepak Asopa
Sent: Saturday, March 01, 2008 1:07 PM
To: 'anil.[protected]@relianceada.com'
Subject: FW: COVERAGE ISSUE (Top Urgent)
Importance: High

THIS IS FOR YOUR KIND INFORMATION

With Regards,

DEEPAK.B.ASOPA
MANAGER - ACCOUNTS
Meyer Healthcare Pvt. Ltd.,
# 10-D, 3rd'A' Main, 2nd Phase, Peenya Industrial Area, Bangalooru - 560 058Tele:[protected] /28392803 Fax: [protected] Handy:[protected] e-mail: [protected]@meyerhealthcare.com
�?? Please Consider the Environment before printing this Email
-----Original Message-----
From: Deepak Asopa
Sent: Saturday, March 01, 2008 12:59 PM
To: 'satish.[protected]@relainceada.com'
Subject: FW: COVERAGE ISSUE (Top Urgent)
Importance: High


Dear Sir,

As per Tele Talk had with you please find the Mail details.

Kindly help me out of this issue immediately.

With Regards,

DEEPAK.B.ASOPA
MANAGER - ACCOUNTS
Meyer Healthcare Pvt. Ltd.,
# 10-D, 3rd'A' Main, 2nd Phase, Peenya Industrial Area, Bangalooru - 560 058Tele:[protected] /28392803 Fax: [protected] Handy:[protected] e-mail: [protected]@meyerhealthcare.com
�?? Please Consider the Environment before printing this Email
-----Original Message-----
From: Deepak Asopa
Sent: Saturday, March 01, 2008 9:26 AM
To: 'NS.[protected]@relianceada.com'; 'anil.[protected]@relianceada.com'
Cc: ''Prabhu.[protected]@relianceada.com'
Subject: FW: COVERAGE ISSUE (Top Urgent)
Importance: High

Dear Sir,

I have Purchased Motorola V 9m from Malleswaram Reliance Web world. But the problem is The phone is always Not reachable. I am running every corner but my efforts are not reaping me good results.

EVEN RELIANCE STAFF VISITED MY HOUSE AND THEY HAVE SAID THEIR IS PROBLEM IN HANDSET AND NOT IN NETWORK AS CLAIMED BY MOTOROLA.

Further you suggest me what I shall Do. Even I am having written Mails from Reliance which suggest their is Problem in handset. The last option left is to go to Consumer Court to claim my money back and the pain I have suffered

Kindly guide me and give me your chairman’s or top officials email ID in case you are not capable of doing so. In mean time I have told my cousins to contact Reliance In Mumbai and do the needful and get me contact details. If you are unable to do the same kindly inform me so that I can take further action or go to Consumer Court.


With Regards,

DEEPAK.B.ASOPA
MANAGER - ACCOUNTS
Meyer Healthcare Pvt. Ltd.,
# 10-D, 3rd'A' Main, 2nd Phase, Peenya Industrial Area, Bangalooru - 560 058Tele:[protected] /28392803 Fax: [protected] Handy:[protected] e-mail: [protected]@meyerhealthcare.com
�?? Please Consider the Environment before printing this Email
-----Original Message-----
From: Deepak Asopa
Sent: Thursday, February 28, 2008 5:20 PM
To: 'NS.[protected]@relianceada.com'
Cc: 'Prabhu.[protected]@relianceada.com'; '[protected]@relianceada.com'
Subject: RE: COVERAGE ISSUE (Top Urgent)

Dear All,

As per Reliance instructions I had given my Set for Repair at ASC ( UCOM Technologies). Yesterday your person Mr. Ajay Singh - Asst Manager RF tried to Contact me and the message was Not reachable.

I REQUEST YOU TO KINDLY EXCHANGE MY SET AS EARLIER MY OLD HANDSET THERE WAS NO PROBLEM OF NETWORK

YOUR IMMEDIATE ACTION WILL BE APPRECIATED

With Regards,

DEEPAK.B.ASOPA
MANAGER - ACCOUNTS
Meyer Healthcare Pvt. Ltd.,
# 10-D, 3rd'A' Main, 2nd Phase, Peenya Industrial Area, Bangalooru - 560 058Tele:[protected] /28392803 Fax: [protected] Handy:[protected] e-mail: [protected]@meyerhealthcare.com
�?? Please Consider the Environment before printing this Email
-----Original Message-----
From: NS.[protected]@relianceada.com [mailto:NS.[protected]@relianceada.com]
Sent: Thursday, February 28, 2008 12:15 PM
To: Deepak Asopa
Subject: Fw: COVERAGE ISSUE (Top Urgent)


fyip


With Regards,

Manjesh.N
CDMA Operations
[protected]
----- Forwarded by NS Manjesh/RCOM/RelianceADA on 02/28/2008 12:12 PM -----
NS Manjesh/RCOM/RelianceADA
02/28/2008 10:48 AM To Prabhu Shankar/RCOM/RelianceADA
cc Cdmanetworksupport Karnataka/RCOM/[protected]@INFOCOMM, Gururaj Torvi/RCOM/[protected]@INFOCOMM,
Subject Re: COVERAGE ISSUE (Top Urgent) Link







Dear Prabhu,

visited the customer location, customer is facing not rechable issue all over bangalore. The sensitivity of the handset is bad compared to other handset.
Pls ask the customer to visit ASC.

With Regards,

Manjesh.N
CDMA Operations
[protected]

Prabhu Shankar/RCOM/RelianceADA
02/25/2008 11:53 AM To Cdmanetworksupport Karnataka/RCOM/[protected]@INFOCOMM
cc NS Manjesh/RCOM/[protected]@INFOCOMM
Subject COVERAGE ISSUE (Top Urgent)





Dear Team,

The below customer has facing a problem where in customer is getting (Incoming) Not Reachable in some Areas of Bangalore.

Kindly resolve the customer issue on Priority.

MDN : [protected]
RSN : RMRHSI[protected]
MODEL : Motorola V9M.
Address : No. 17, 1st Flr, 18th Main, Maruthi Layout,
Vijaynagar, Bangalore 560040
Customer Name : DEEPAK ASOPA

Customer facing problem in receiving calls in places like Malleshwaram, where in IVR customer is not reachable.

Regards,

Jagadish
Handset After Sales Support
CSD - Karnataka
RIM:[protected]

E-Mail: Prabhu.[protected]@relianceada.com

Success lies not in the result but in the effort...
"Being" the Best is not at all important, "Doing" the Best is all that matters...

"I am not in competition with anybody but myself ... My Goal is to beat my last performance..."



The information contained in this e-mail message is intended only for the use of the individual or entity to which it is addressed. If you are not the intended recipient, you should return it to the sender immediately. Please note that while we scan all e-mails for viruses we cannot guarantee that any e-mail is virus-free and accept no liability for any damage caused by any virus transmitted by this email.
[Deepak Asopa]



Dear Sir,

Kindly see the Problem in attached file. We both of them purchased the mobile from Reliance Malleswaram and then gave it to Motorola service centre

But the same problem is repeating

No response from Motorola company

Dissatisfied for the first time by using the set

Pl advice me what to do..?

I Request you change the handset at the earliest.

I am struggling from past month onwards….i also given so many e-mails & having so many request numbers given by your Personnels.

But there is no use.

I am very much upset with MOTOROLA service…

I am the customer of reliance..not Motorola…

I don’t want go to MOTOROLA here after.

Pl solve my problem within 48 hours… otherwise there is no any other option for me..finally I have to file the petition against Reliance & Motorola in the consumer court.

Hope now you will understand my problem & do the needful immediately.

Hi,

I have purchased Motorola V3i on 14/10/2007 from Univercell, CMH Road bangalore, it was working ok till feb 08 and one fine day it switched off due to low battery and after charging for some time(about 2 hrs), the handset didnot power on and a message that the charging cannot be done was seen.

The handset was handed over to Redington service center on Infantry road bangalore on 4/3/2008 to have a look and the answer i get on 6/3/2008 is " water logging" and it doesnot fall under warranty and the handset will be returned. This was not a surprise at all as this was most convenient answer one can give to place the blame squarely on the consumer, this is not the first handset that i was using and i am not the one to waste time and money on getting a water logged handset repaired/replaced , i would infact go for a new one. The answer was that the cost of the repair would be 80% of the new cost so i need to go and collect the handset back.

Please advice as i am thoroughly disappointed with the service of Motorola.

Regards,
Yahiya Sultana

i had purchased a moto set w375. which starts creating battery trouble from the 2nd day of purchase.instead of going again n again to the moto authorised work shop my cell is not
working up 2 my expectations.i m nt getting the battery back up which other people r getting.
The set is one month back.

hoping for a positive reply.its a really humble request

I have purchased Motorola W220 two months ago. Suddenly, the body color turned into greenish from black. Its under warranty. I have been gone to Customer Care at Neelam Chowk,NIT Faridabad, Haryana but they have said that the body damges do not come under warranty.

Now could you please tell me what to do with that cell as it is looking very bad.

I happened to be a great endonser of the motorola products until a coupe of incidents left me absolutely disgusted with it.
I am given to understand that the workhours of the kolkata servicecenter are from 9AM to 5pm IST and I happened to go there looking for a battery at about 5:30PM.This was primarily due to the fact that I live in a place that is fairly far from kolkata and did not check the worktimings in detail.I could have been a little rude,but that was the end of things until my display wouldn'd work and I revisited the same service center the next day - 31st January ,2008 and was told that the entire display needed to be replaced and that it cost Rs.5700.My financials aren't exactly in the pink of things and walked out a disappointed man. I spotted a man sitting on the pavement opposite my temporary residence and he fixed my problem for rupees 100 only.
following this incident,I have lost faith in motorola intoto but thought that after having used their products for aeons, I deserved to tell you of my experience.They might need to address the attitude and competence of workforce deployed in the kolkata service center.
With warm regards,
Santosh Tiwari

I haved recieved an mms message on my cell moto c168 there has been given me a linked www.airtelworld.com/mms and also having a passcode but it says that there is not that kind of any side so plz try to open it

sir , i have the mobile of 2000 minutes outgoing call free from tata to tata & 2 year incomming facility.

sir , when any call come on the mobile, no sound is there but call is running.

sir, i have set down all the settings but their is same problem.

only vibration alert in call setting is working.

so, please help me to troubleshoot this problem

ur customer

I had purchased Motorola Bluetooth H 500 in the Month of December From ALFA Stores Irla Mumbai. The vice quality was not clear so i went to service centre at Vashi the 2 nd day of my purchase .The Vashi service centre confirmed that their was problem with the voice quality so it has to be replaced . Till date i am continuously contacting the Vashi service centre 7& i have not received the replacements.

I have purchased Motorla C168 handset. From 19.1.2008, my cell phone battery is not getting recharged thru my handset. I tried from similar handset of my collegue & battery was charged full. But when I fit in my cell, it is not getting recharged.

My above cellphone had been lost yesterday (i.e. 21.01.08) evening. The hand set IMEI is [protected].The phone No. is [protected]. The GDE No. at West Port Police Station, Kolkata is 1891 dt. 22.01.08. The customer care of BSNL has been informed to lock the SIM. Kindly arrange to lock the Hand Set, if possible, or do the needful and obliged.

Hi
Its sujit kumar rath from ROURKELA (ORISSA)
Sir,
i have purchased a Motorola L9 on sept-07.on dec my mobiles Software is corrupted for that i had given my mobile to the motorola service center on 28th dec 2007 &in service center they commited me to return my mobile on 30th dec buit till today i have not reacive my mobile & when i am asking in service center they are telling me to collect the mobile but while going to them they are telling me to come on the next day.this process is going on science last 8 days .

dear sir
i purcchased mobile motorola L7 gsm on date 18 nov 2007.
shopkeeper name is agrawal distributor at shahdol.
IMEI no. is of mobile[protected]
this mobile is not perfectly do work.
location of mob.
he mobile is always jabalpur service center and now.and their are no take any action.
IMEI no. - [protected]
service no. - 11235
bill no.- 14
bill date[protected]

PROBLEM

this mobile is not clear voice and volume.
his vibration is do not work.
right and left key is do not perfectly work.

i send this mob. to corier. please do it pure complete and

PLEASE REPLY.

CUSTMOR NAME - ansul

sir
I bought one motorola l2 set on 13.05.07 for my nephew. It started problem within one month.So i contact the retailer.he advised me to contact authorised service center.then i deposited the handset on 16.11.07.but till today it cannot be repaired.whenever i contact the service center they tell to contact after one week.now it is more than 40 days since i deposited the handset at the service center. it cannot be repaired.they...

I Purchase a Motorola pda smart phone by Indiatimes shopping online in january 2007. I paid all amount Rs. 10,000 (ten thousand) by credit card. Since Delivery The Mobile set was Not in Good condition. So Indiatimes shopping .com send two times to repair to compact international.But invain. Third time indiatimes promise me to refund my amount, and told me to send mobile again. It was a matter of July2007. I Send mobile set by indiatimes authourise courrier sevice TNT BY 10/07/2007. After senting item I attempt several times to indiatimes shopping.com to send my 10 thousand amount. but This time they turned down and saying that your warranty perioud is expired. so we are not liable for any kind. this is the story. neither my mobile set is back nor my amount. I am a working man so i have not time to go anywhere. I am just reminding and reminding and reminding

so Please help and do something for me
Gyanesh kumar Srivastava
B-26, 2nd Floor, Joshi Colony,
I.P. Extn, Patparganj,
Delhi
110092
[protected]

Indiatimes Shopping Order No.[protected]

TNT Courier Senders Account number-55959

i bought motorola c975 after big ads in times of india appeared saying a saving of almost couple of thousand rupees.
i paid 6000/-plus by my card to indiatimes.com.

the set is not dust proof ,the screen is full of dust now and the navigation system gets obstructed due to dust.

my warranty is valid till end of december 2007 and i have been trying to get to indiatimes but no response.

motorola replied saying they donot have software and the technology to repair this model.......how funny.....

the local motorola agent is not interested to even listen......

i want motorola to clarify using this forum if they really care their customers.....

mh anwar hussain
[protected]

indiatimes came out with big ads in times of india to sell motorola c975 model mobile showing a big savings.

i bought one paying 6000/-plus.

the set is not dust proof and the window is full of dust and the navigation system get obstructed with dust.

indiatimes keep silent to my e-mails.

motorola replied that they donot have the software and technbology to repair this model.....oh god ...can they be more cruel than this to a consumer....can anybody sell a product and donot have the technology to service the product....

my warranty expires with the advent of new year 2008.

i demand motorola to clarify using this forum and save their name and their integrity.

mh anwar hussain
[protected]

I had purchased a motorola mobile A-780 on 06.01.07 from Kamal
Communication, Noida. In September it suddenly stopped working. I had
sent it at your service centre in Noida, Sector-18. After fifteen days
they gave me back saying that it is now working properly. In the shop it
was ok but as soon as I reached home at Sector-62, it got again dead.

After that I again gave it for repair at Hot Spot. They told me that
battery is not working. They changed the battery and gave back to me.
After reaching home I got the mobile dead again.

I rang up there and gave back the mobile at Hot Spot with memory card and
battery. Then I rang up there many times but nobody picked up the phone.
Nearly after one month I went at Hot Spot to collect the mobile on Sunday
and the executive their told me that the person concerned is on leave
today and the mobile is in lock and I will sent the mobile tomorrow at
your
residence but nobody turned up.

So again I went to Hot Spot to collect the same. They gave me the mobile
and mobile body was in a broken state. I had told the lady who was at
reception that this is not looking like my mobile. She told me that this
is the same. To hide the damage, they have laminated. As my son is
using the mobile A-780 so I took the mobile minus memory card which she
told me will be given later on after fifteen days as the memory card was
faulty. At that time the mobile was in working condition. After few
minutes the mobe stopped working again and my son told me that mine was
the new mobile and it is broken everywhere. I rang up there but of no
use. Nobody picked up the phone. So I again went there with the mobile
and told her that the mobile is broken. She again collected the same and
told that she will send the mobile to head office for repair and will
complain at head office. Moreover, we are facing great difficulty without
the mobile.
Please let me know how I can get the mobile in such a condition instead of
the mobile I gave them in a good condition.

It is requested that my mobile may be replaced immediately.

(Vimal Verma)

Two number motorola PDA cell phone were ordered over my SBI card number [protected] on 03rd November 2007 and the order number was confirmed vide number[protected]. The delivery was expected by 19 november. The cost of one number cell phone was given as 6500 but on repeated enquiry from your customer care, it is informed that no such debit has been made till date, if possible the product may be sent to my postal address by 23rd of this month through any courier service so that material can be received by 23 november 2007.