[Resolved] Naaptol.com — Htc G1 3G android mobile Complaints & Review | |||
I Have Ordered HTC G1 Mobile From Naaptol , I got the Mobile And Paid: 7198 Rupees. It Worked Only 1 hour And After that Suddenly Switched Off. I Called the Naaptol Customer care, They said they are not suppose to take the complaint and they have service team to take complaints. He gave me 2 Numbers to call They are:[protected] ,[protected]. I have called to that numbers and IVRS saying to stay online, Almost 13 calls still saying stay online,My Mobile Balance depleted. Called Again to coustmer care number i said i am unable to reach that number, and asked to help me. I recived the foolish Reply as Same that they are not responsible for any complaints and still saying to call that numbers and saying to stay online till the call reach from IVRS to an executive. I Got very harassed situation from the Naaptol. One Person from Naaptol Called me and asked that we send you mobile did u received it? I said I received a mobile but its not working and he said same to call that numbers, I said the problem not connecting call, He said sorry i cant help you try and try try to that numbers only,;;;;;;OH My God Very Very Bad Company. Nageswararao, [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
3 Comments | |||
Comments
Dear mr.Nageswararao,
thank you for providing courier detail to us.
It would take 4 to 5 days for the product to reach us, & post that we would send you the refund cheque in 12 to 15 working days.
Request your patience in the interim.
Thanks & regards,
customer care
naaptol online shopping pvt.Ltd.
thank you for providing courier detail to us.
It would take 4 to 5 days for the product to reach us, & post that we would send you the refund cheque in 12 to 15 working days.
Request your patience in the interim.
Thanks & regards,
customer care
naaptol online shopping pvt.Ltd.
Dear Mr.Nageswararao,
We acknowledge the receipt of your order. Would like to inform, we have initiated a complete refund for the said order.
Cheque Favoring :Tanuku Nageshwararao Amount : 7198.00/-
Please be informed it takes 3 working days for us to prepare the refund cheque and the same will be couriered to you at your mailing address, we expect you to receive the cheque within 7-10 working days.
Do write us back at [protected]@naaptol.com if the cheque is not delivered in 7 to 10 working days or call us at [protected] for further assistance.
Request your patience in the interim.
Thanks & regards,
customer care
naaptol online shopping pvt.Ltd.
We acknowledge the receipt of your order. Would like to inform, we have initiated a complete refund for the said order.
Cheque Favoring :Tanuku Nageshwararao Amount : 7198.00/-
Please be informed it takes 3 working days for us to prepare the refund cheque and the same will be couriered to you at your mailing address, we expect you to receive the cheque within 7-10 working days.
Do write us back at [protected]@naaptol.com if the cheque is not delivered in 7 to 10 working days or call us at [protected] for further assistance.
Request your patience in the interim.
Thanks & regards,
customer care
naaptol online shopping pvt.Ltd.
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+91 92 2353 7000
+91 14 1402 4376
Number 11, Conopus, Kabra Galaxy Star-I CHS, Brahmand, Azad Nagar, Thane, Maharashtra, India - 400607
we are sorry to note that the item that you have purchased through the order no-3661829.
As per our telephonic conversation you said that you have received damage/Defective product.This is a very rare and unfortunate case and we apologize for the same.
We request you to kindly send the item back to our warehouse within 7 working days mentioning the order number on the packet.
* Items are to be returned with all accessories and original packaging.
* Careful attention is to be given with the packing of the product to avoid damage during transit.
Kindly do note- the above two points are to be strictly adhered to so that we may process with a refund.
We would request you visit your nearest blue dart office and send the whole product to the below mentioned address:
js associates.
2, mangesh industrial estate,
subhash nagar
mulund link road.
Nahur west - mumbai 400 078.
Land mark behind designo furniture showroom
also, provide the centralized a/C # 113260. Mode: dp to the logistics. You will not have to pay any courier charges for the same and if asked for the value of the order at the counter, kindly mention a value below rs 1000 (as the order is defective does not hold any commercial value).
On the back cover of packing request you to add your name and complete address, along with naaptol order no [3661829] and your mobile/ Landline no for easy identification and further processing.
Please put the copy of print label/ Invoice/Delivery challan received by you (copy) inside the box along with a note stating the details of defect.
Kindly write back to us at [protected]@naaptol.Com or call us at [protected] & help us with the awb# & cheque favoring name.
It would take 4 to 5 days for the product to reach us, & post that we would send you the refund cheque in 12 to 15 working days.
Request your patience in the interim.
Thanks & regards,
customer care
naaptol online shopping pvt.Ltd.