Naaptol Online Shopping Complaints & Reviews

Sir,
On Jan 7th of 2012 I ordered a product "Philips Stereo PC Headset SHM1900/00" (Rs.461) From naptol.com
The payment was made through PAYMATE and it was a successful transaction.
After waiting a month I emailed the customer service asking why they did not shipped the item.
They informed me that the amount is already refunded on 16th of Jan and added the following sentence.
"Usually an e-mail intimation is sent to our customers when an order gets cancelled however, due to a technical glitch you have not received it."
After sending my Bank Statement for the month, they are convinced that the amount was never refunded.
Even after many emails and phone calls, They did not solved the issue.
I wish to approach the consumer court for the following reasons.

1. naptol.com advertised a product which was out of stock for a long time.
2. naptol.com made the customer pay the amount knowing that the stock was not avilable.
3. naptol.com did not intimated the customer about the unavailability of the product.
4. naptol.com cheated the costumer by not refunding the amount.

I wish to receive the actual amount+ phone call charges + other expenses from them.

Thanking You,
Subhash P

Respected san,
myself Supriya Roy from howrah,I brought a Wespro mini laptop from Naaptol.com in January'12. Externally it look well but internally it is ridiculous.Never support any software installations,no hardware is supported to install to run programmes.Naaptol.com is not allowing me to get supporting this regard.
san I'm eagerly waiting for kind suggestions.
Thanking you,
supriya roy

SUBJECT: 23% Discount on reliance bill for 12 months is a fake offer advertised by Naaptol on its website. Link for offer: http://www.naaptol.com/price/941002-BlackBerry-8830-CDMA-+-GSM-Mobile.html. Its still being advertised on the site today!

Hi ,


It seems that you (Naaptol) do not reply on the chain of responses hence I'm submitting a new complain. I complained about the defective products received from you i.e Blackberry 8830 with Broken Card slot (which I fixed and is now working), a Dead Polo watch and Blue tooth earpiece, and no charger attachment. Also, Im not getting the discount of 23% on my monthly reliance bill for a year

As per my conversation with Saddam from Customer Service he informed me that THE 23% DISCOUNT OFFER ON RELIANCE BILL IS NO LONGER AVAILABLE, AND YET IT IS BEEN ADVERTISED ON THE WEBSITE (This is UNFAIR! you are cheating customers as the offer is still on the website today. Link to offer:-http://www.naaptol.com/price/941002-BlackBerry-8830-CDMA-+-GSM-Mobile.htm...⇄ I told him that I just want to avail the offer and the gifts replaced as the phone is now working however, He advised me to send the handset back with all the defective gifts and a refund will be processed.

As per your response you asked me to send the handset back. I dont understand why you need the handset back as now its working fine and im using it. I have spent a lot of money and time to get the handset working.

Bought new charger - Rs.500
Card Slot Repaired - Rs. 200
BlackBerry Plan - Rs. 499

So, I dont want to be cheated by losing my money and the handset. Please give me the 23% yearly discount on my reliance bill as mentioned on the website (http://www.naaptol.com/price/941002-BlackBerry-8830-CDMA-+-GSM-Mobile.html) as that is all I want now. I dont have time to keep pursuing you.

Hoping for a positive solution


Regards,

Richard Borde

Hi ,

It seems that you (Naaptol) do not reply on the chain of responses hence I'm submitting a new complain. I complained about the defective products received from you i.e Blackberry 8830 with Broken Card slot (which I fixed and is now working), a Dead Polo watch and Blue tooth earpiece, and no charger attachment. Also, Im not getting the discount of 23% on my monthly reliance bill for a year

As per my conversation with Saddam from Customer Service he informed me that THE 23% DISCOUNT OFFER ON RELIANCE BILL IS NO LONGER AVAILABLE, AND YET IT IS BEEN ADVERTISED ON THE WEBSITE (This is UNFAIR! you are cheating customers as the offer is still on the website today. Link to offer:-http://www.naaptol.com/price/941002-BlackBerry-8830-CDMA-+-GSM-Mobile.htm...⇄ I told him that I just want to avail the offer and the gifts replaced as the phone is now working however, He advised me to send the handset back with all the defective gifts and a refund will be processed. I WOULD WANT A RETURN REPLY HERE ASKING ME TO DO THE SAME SO I COULD BE ASSURED THAT I WILL GET MY REFUND.


Regards,

Richard Borde

To,
Naaptol
(Alpha Radio Hyderabad)

Sub- Request to deliver mobile phone Sony xperia x10 mini pro in exchange of blackberry storm 9530.
Sir,
I Varun Kohli lives in Jhansi ordered a blackberry storm 9530 on 27.1.2012 with order no.-3326301 for this order I received the mobile phone blackberry storm 9530 on date 2.2.2012 from courier service for this order I paid Rs.9198 (nine thousand one hundred ninty eight only) I called the costumer center no. to replace this mobile with Sony xperia x10 mini pro. And I couriered this phone with trackon courier service with courier no.- 1517575 on date[protected]. But on date 27.2.2012 I again got the same defective piece so I didn’t receive that order for this complain I called your costumer care numbers around fifty to sixty times and had a words with so many agents in your company with different answers and till now I didn’t get any satisfactory answer and for this process i already spend Rs. 1500/- in courier service.
Your company already waist my one month time and seems to fraud with me your company process is now bulling and harassing me.
This is the final mail from my side. If I will not get the satisfactory answer from your company then I will go to the consumer forum against your company.
I have all the legal documents with me Like order slip, payment slip, courier slip etc.

Regards
Varun Kohli
[protected]
871, kunj vihar colony
Jhansi (u.p.) 284002

Respected Sir,
As mention in above cited subject herewith i am requesting that i have purchase BlackBerry
mobile 8830 cdma/ gsm from your website on dated 17 february 2012 and my order number is 3461239.
i have got your mobile and pouch only and there is no gift item as per your advertise on your
website and your pouch is also different than photograph and i think the piece of mobile is also
not a new one. there is problem in gsm and cdma simcard so please reply me i have also attached
the copy of your advertise on webcite. if possible please change my mobile soon otherwise i have
to go for cosumer complaint forrum. so please acknowledge for the same and do needful.
thanking you,

Hi,

Thank you for your reply. But I have just purchased a new charger for the phone and fixed the defective card slot and the phone is now working fine. As advised by your customer service rep Saddam I will only be sending the bluetooth earpiece, charger and polo watch to your mulund office and will require a replacement for them.

I want to bring to your notice that as per your offer I am supposed to get 23% discount on my Reliance monthly postpaid bill, but when I spoke to Reliance about it they had no clue about it. I had ordered for the product in good faith assuming all your promises would be true however I have ended up getting a defective mobile which I had to fix it myself, a non functional watch, a dead bluetooth earpiece and it seems that only the sales reps from Naaptol are aware of the discount everyone else (Naaptol customer care and Reliance customer care) are clueless about it. Here is the link where Naaptol has advertised the discount offer: http://www.naaptol.com/price/941002-BlackBerry-8830-CDMA-+-GSM-Mobile.html

I also have attached the screenshot of the offer if you need it for your reference (lol). Please let me know how I could avail this offer as it was promised to me when the product was sold to me.

Regards,

Richard Borde

Dear Sir,

Below my order details i was received product faulty when i open the box. After that i have complaint to Naaptol My complaint no-2467567, Order no- 3441311, as per Order details i was paid shipping charges RS-299. When i ask Naaptop they need to me resend product with my won expenses.this is not acceptable. after that i sent more than 20 mail to customer care Naaptol then they reply me on mail they will arrange revers pickup now more then 15days nobody came for pickup and when I'm calling Naaptol & Vox mobile customer care they are not helping every day they giving 48hrs tI'me .Sir i humbly request to you please help me in this issue to sort .Your early response will be highly appreciated.
Actually I'm working in Saudi Arabia Riyadh. i was order online my contact details in india-[protected], Saudi-[protected].

Order Details
User ID : 664103
Order No : 3441311
Order Date : February 13, 2012
Current Status : Order Shipped

Payment Details
Payment Mode : Cash on Delivery (COD)
Product Price : 2999.00
Shipping Price : 299.00
Product Quantity : 1
COD Charge: : -
Order Amount : 3298.00

Product Details
Product Id : 943044
Product Name : VOX E5 Ultra SlI'm Smart Phone (BLACK) + Stylish Frank Bellucci Watch
Product Category : Mobile Handsets

Shipping Details
First Name : Saleem
Last Name : madki
Address Line 1 : HOUSE NO-904, STREET NAME:ASHOK CHOWK,
Address Line 2 : SOLAPUR
Landmark : NEAR VITTHAL TEMPLE
District : SHOLAPUR
State : MAHARASHTRA
City : SHOLAPUR
Pin Code : 413008
Mobile : [protected]
Email : [protected]@gmail.com

Billing Details
First Name : Saleem
Last Name : madki
Address Line 1 : HOUSE NO-904, STREET NAME:ASHOK CHOWK,
Address Line 2 : SOLAPUR
Landmark : NEAR VITTHAL TEMPLE
District : SHOLAPUR
State : MAHARASHTRA
City : SHOLAPUR
Pin Code : 413008
Mobile : [protected]
Email : [protected]@gmail.com

i ordered for a blackberry mobile from Naaptol..which turned out to be faulty and totally irrepairable..even after repeated calling, they havnt reverted yet..
Kindly help

I bought a htc G1 3G android cellphone for Rs. 7229 (Order No. 3192661) from Naaptol.com after I saw their ad in Telugu Daily. I also checked their sales page on the site and decided to buy it since I thought it was a good deal. However, to my utter astonishment, I found that the phone that was shipped to me with defect one i.e. GPRS connections not accepting, clarity of the mobile is very bad, battery is discharging within 20 mts. I decided to ship it back and ask for a refund. The folks at Naaptol assured me that I would have no problems in getting a refund.
It turned out that the refund process wasn't that straight-forward as the customer service reps at Naaptol had promised initially. I had to call again and again to get the status of the refund. Every time I was given false and incomplete assurances. I grew more and more frustrated.
Please get me refund with your help.

over charged as web site showing MRP Rs28950/- AND ACTUALLY box had MRP of Rs 11999/-. the phone charger is defective.

In response to a telemarketing executive, I had purchased 1gm gold jewellery worth Rs.2300/- from Naaptol.com. Earlier I got a call from this company requesting me to purchase this product and assured me of good quality of the product. After opening the case, few of the items were found defective. Also the quality of the set was found not worthy of price paid. I called the customer care executive & requested him to please provide a replacement for this item with anything worth the same or else refund our money back. But the executive did not care for my complaint and said that the product could not be replaced nor I could get my money back.

Since this is an online purchase, it can happen the product what we receive at home might be of lower quality or not worthy of price we tend to purchase and shown on the website display.

Request you to please take necessary action and help us to get our money back or anything else worth price.

Hello Sir,

I SYED WASEEM MUMTAZ did online shopping of Sony NWZ-B162F 2 GB MP3 Player at www.naaptol.com on 3rd february 2012 through my debit card and the money was deducted at the same time then I was told that I will get my product through courier within 7 working days with a great difficulties by contacting them again and again after 7 working days there was no response from NAAPTOL and its customer care so I was frustated I lost my hundreds of rupees by calling to their customer care, I lost my cell phone bill but I DID NOT GOT ANY RESPONSE then after repeated contacting to them EXPRESS IT COURIER PEOPLE CAME WITH EMPTY COURIER on 20th february 2012 ,I DID NOT RECEIVED MY SONY MP3 PLAYER SO I DEMAND MY DEDUCTED MONEY AS SOON AS POSSIBLE

Dear Sir,
We received product against our order No :- 3437428 but we not receiving the product as per our requirement. we need to change it. pl help.
We are not satisfied by product

Dear Consumers
Order no : 3419541

Pl. do not shop on naaptol . I have ordered Car Stereo with FM, MP3, USB, etc...... for 2300, have received the product within 2 business days, ( very fast in delivery of broken product), courier person called and delivered at home, hv told my wife to call me before delivery but courier person refused to wait and rushed as if world is collapsing. Came home and opened the poly cover, the stereo already broken, the 1000PMPO speaker looks like toy speaker size, tweeters are like 2 rupee coin, all including of 750Gm of weight ( now u can imagine), called up so called customer care, i[censored] speak in English , they will speak in hindi and vice versa, it is almost 10 days of complaint till now no one called , each time you call for complaint, u hv to wait at least for 7-10Min to get someone online ( new strategy to keep customer wait, so that you will disconnect).
Finally the product is worth of Rs.500 sold to me for 2300, all reviews on naaptol is by themselves only, don’t believe in those product reviews.
If some hearing, pl. get my mobile no through order no and call me any time.
Sad customer of naaptol

I have purchased mobile set T-Mobile HTC G1 vide order no. 3337632 from Naaptol.com for Rs. 6999/- plus shipment charges of Rs. 300/- on 29 Jan 2012. This is the first time I have bought something from website having fear that it should not be faulty. Dreadfully it become true, I have received mobile on 04 Feb 2012 and it was faulty. It had mentioned problems in it:

1. Mobile speaker and hearing device have problem. voice is coming damn slow to hear.

2. Battery is lasting only for 1 hour. We need to charge it every alternative hour.

3. It is hanged in between and Key of 'D' in qwerty pad is not working.

I have written and requested their customer care and helpline executives to advise and replace the products many times but they are hardly seems interested to help me out. Again and again I received same response that somebody will contact me in 48 hours but till date those lucky 48 hours hasn't arrived.

I humbly request you to help me out to get my refund or replacement from them. Also want to alert other people that they should not be deceived by their flashy offers as they are providing defective products and worst services.

Best Regards,
Manpreet Kaur

Dear All,

I am please to inform you that, i haven't received any resolution from the customer service department. They told me that the case is forwarded to their logistics team & will respond to the issue in 48 hrs, but, till day i haven't received any such type of satisfactory response from your side even after timely remainder sent. I have received a call before 4,5 days and the person wants to confirm my address to deliver a courier which they have received from Naaptol for me. But, till now i did not received any courier.

So, you are therefore requested to kindly look into the matter and provide some resolution either replace the product with a fully functioning same/other product or refund the amount.

Hope for a satisfactory response this time.

Regards | Ravinder

On 1/30/12, Divya Susai <divya.[protected]@naaptol.com wrote:
Dear Mr. Gulia,

Thank you for writing back to us.
We have escalated the issue to our concerned logistics team and awaiting
a revert on the same.
Kindly allow 48 hours to respond to the issue.

*Thanks & Regards,*
Divya Susai
Asst. Mgr- Customer Service


On 1/28/2012 7:11 PM, Ravinder Gulia wrote:

Dear All,

First of all, Thanks for your response. I would like to tell you, that as per direction given by you, I had a visit to *BLUE DART EXPRESS LTD, S & J ENTERPRISESM OPPOSITE SUBASH CINEMA, SUBASH ROAD ROHTAK* to send the received product at the address given by you in your previous mail, But, the concern person in *BLUE DART Office* refused to send the product back *unless they have received a Mail from their concern department of BLUE DARD EXPRESS LTD*, They, also told me that if I still wants to send the product back on your own risk, then you *have to pay Rs 300/-* for the same & *BLUE DART EXPRESS LTD* will not take any Liability / Responsibility for anything at any cost. They suggest me to make a call to Naaptol & *I don’t even need to visit BLUE DART OFFICE again*, because, if they received a Mail from their concern department then*, it’s their duty to pick the product from my House and sent it back to you.* Now, I have no idea about what I should do now. So, you are therefore requested to*kindly arrange to deliver the product back to you*. I will be very thankful to you for you’re this type of kindness.

Please do the needful.

*REGARDS | RAVINDER*




On Fri, Jan 27, 2012 at 6:03 PM, Divya Susai <divya.[protected]@naaptol.com
<mailto:divya.[protected]@naaptol.com wrote:

Dear Mr. Gulia,
Thank you for writing to Naaptol, we had received your escalation from our CEO.
We regret for the inconvenience caused to you, treating the caseas an exception, request you to visit your nearest Blue Dartoffice and send the product to the below mentioned address to initiate refund. from our end.:
JS associates.2, Mangesh Industrial estate ,
Subhash Nagar
Mulund Link Road.
Nahur West - 400 078.
Land mark Behind Designo Furniture Showroom

*Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same.
*Request you to quote value of the order less than Rs 1000 and inform the counter people "as the product is defective it holds no commercial value".*
Request you to duly pack the product in the same original box that you had received along with the accessories/content at the time of delivery.
Also, ensure proper packing of the product is done, any defect/damage during transit Naaptol will not be held responsible.
On the back cover of packing request you to add your name and complete address, along with Naaptol order no [3230478] and your mobile/ landline no for easy identification and further processing.
Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the reason for Refund.
Please help us with the AWB [Air Way Bill] after sending the product.
It would take 2-3 days for the product to reach us, & once the product reaches us we shall action further.
Request your patience in the interim

*Thanks & Regards,*
Divya Susai
Asst. Mgr- Customer Service


----- Original Message -----
*From:* Ravinder Gulia <mailto:nysa.[protected]@gmail.com
*To:* [protected]@naaptol.com <mailto:[protected]@naaptol.com ;
[protected]@naaptol.com <mailto:[protected]@naaptol.com
*Sent:* Thursday, January 26, 2012 10:12 PM
*Subject:* URGENT: REGARDING UNFAIR MEAN OF SERVICE


*Dear All,*
I am *_Ravinder Gulia_* & i would like to inform you about the*_Order ID Number: 3230478_*, which were delivered to me on *_20th January 2012_*. Total Amount of *_Rs 7298/-_ *was given to theconcerned person come from *_Blue Dart Courier_*. But, the Packet that I have received is *Incomplete* as compare to the advertisement information given on *_http://www.naaptol.com_*.
*1GB Micro SD Card* is missing from the delivered packet and the
*Screen Protector* is also not found in the packet of *_HTC 3G G1 Android Mobile Phone_*. I have immediately made a call to customer support at _*[protected]* _& lodge a complaint for the same. The Customer Support executive gives a complaint number i.e. *2324496* to me & *gives surety to resolve this query with in a_time period of 48 HRS_*. He also said that one of our technical support executive will call you on my number, but till date I have not received any call regarding this issue from *_Naaptol.com_*. When I am trying again to call on *_[protected]_*, then the call got disconnected automatically after some time. Also, the Phone is not working properly due to the *_non availability of 1GB SD Card_*.
Not, any of the *applications given in the Phone is responding*.
Then I tried to connect the *Phone via Data Cable with the help of Installation CD given in the packet, with my Laptop*, but, the*Installation CD* given with the Packet for getting started is *corrupted* & it f*ailed to install in Laptop*. While installing,
it is showing an *error message* & due to this, I am not able to connect my Phone with Laptop. *_This Phone is totally useless for me under these conditions_*. The *Camera is also not working*,
while clicking on Camera icon; it is showing an error message of
*1GB SD Card non availability*. *Moreover, the sliding part of the Phone is also very loose*. The Phone got *slide automatically without any direction* given by me & none of the given applications is working properly*, so, in these conditions, the Phone is *totally useless* to me & I am very *disappointed* due to this by *_Naaptol.com_*.
So, under these conditions it is requested to you that please look into this matter & get it resolved ASAP. If possible then kindly replace this Defective Handset with a new HTC 3G Phone, which is in better running conditions with complete accessories

OR

Suggest me about the refund process, how can I get my Amount back.
I didn’t use this Phone for even a single call. The Phone is still
in the same condition at the time when I received it from the courier concern.

Order details are as follows:
Order Number: 3230478
Order Value (Rs.) 7298.00
Product ID: 20671
Product Name: HTC-G1 3G Android Mobile
Order Date: January 12, 12
Order Delivery Date: January 20, 12
Shipping Details:
NAME: RAVINDER GULIA
ADDRESS: HOUSE NO: 986/10, RAM GOPAL COLONY, SONEPAT ROAD ROHTAK
LANDMARK: NEAR SECTOR 3
PINCODE: 124001
MOBILE: [protected]
EMAIL: nysa.[protected]@gmail.com <mailto:nysa.[protected]@gmail.com

Touchscreen phone was purchased from Naaptol (Order No[protected] based on their ad in newspapar, faulty product was recevied and post making complaint via emails to [protected]@naaptol.com, i was asked to return the faulty product to Mr.Srihari....Aditya Info-tech Haridas market Bank street koti Hyderabad - 500195

Product was delivered on 23th Jan 2012, and today post 15 days there is no response even from NAAPTOPN team or their vendor Aditya Info-tech,

would inform all not to buy any products from NAAPTOL, just their low pricing is attracting everyone, would suggest all to carefully read terms and conditions with product specifications.

Sincerely

Hemen Shah/Jitendra Shah

my order no.is 3422522 i was placed the order of blackberry storm 9530 with 3g on naaptol.com online shopping.at 15/02/2012 my order was deliverd at my place by first flight courier service.when i open my box i saw the handset in very poor condition the display is loose some button are working not properly and many lots of problem the i call in naaptol costumer care no.and talk to costumer care executives but he told me that he was not able to take my complain and not giving me my money back...please help me in my this problem naaptol is a very big fraud company.....

Hello Sir,

I ordered for a Heavy 1 gram gold on 9th Feb 2012 and it got delivered on 15th Feb 2012. My order number is : 3417426, When i see the pack inside there are lots of damages where pearl is missing in one necklace, ear stud is broken, chain is missing in one set, necklace is is not in proper size etc...

When i call the customer care they say that we need to send the courier by our own expenses. Bluedart reversal service is not applicable for my area code of 600100 it seems. Its you mistake that you have sent the defective piece. But we are getting affected by this. Why should i unnecessarily spend Rs.300 for this? I'm totally disappointed with your service. People say that when we send the courier through other professional/ some other courier, naaptol people is returning it seems.

I don't want to waste my money again. Please give me a solution for this. I want my money back. I planned for a TV through naaptol. But im totally disappointed with the service.

I want my money back ASAP.

Thanks & Regards,
Karthik B