Naaptol Online Shopping Complaints & Reviews

Respected Sir,
As mention in above cited subject herewith i am requesting that i have purchase BlackBerry
mobile 8830 cdma/ gsm from your website on dated 17 february 2012 and my order number is 3461239.
i have got your mobile and pouch only and there is no gift item as per your advertise on your
website and your pouch is also different than photograph and i think the piece of mobile is also
not a new...

Hi,

Thank you for your reply. But I have just purchased a new charger for the phone and fixed the defective card slot and the phone is now working fine. As advised by your customer service rep Saddam I will only be sending the bluetooth earpiece, charger and polo watch to your mulund office and will require a replacement for them.

I want to bring to your notice that as per your offer I am supposed to get 23%...

Dear Sir,

Below my order details i was received product faulty when i open the box. After that i have complaint to Naaptol My complaint no-2467567, Order no- 3441311, as per Order details i was paid shipping charges RS-299. When i ask Naaptop they need to me resend product with my won expenses.this is not acceptable. after that i sent more than 20 mail to customer care Naaptol then they reply me on mail they will arrange revers...

i ordered for a blackberry mobile from Naaptol..which turned out to be faulty and totally irrepairable..even after repeated calling, they havnt reverted yet..
Kindly help...

I bought a htc G1 3G android cellphone for Rs. 7229 (Order No. 3192661) from Naaptol.com after I saw their ad in Telugu Daily. I also checked their sales page on the site and decided to buy it since I thought it was a good deal. However, to my utter astonishment, I found that the phone that was shipped to me with defect one i.e. GPRS connections not accepting, clarity of the mobile is very bad, battery is discharging within 20 mts. I decided...

over charged as web site showing MRP Rs28950/- AND ACTUALLY box had MRP of Rs 11999/-. the phone charger is defective....

In response to a telemarketing executive, I had purchased 1gm gold jewellery worth Rs.2300/- from Naaptol.com. Earlier I got a call from this company requesting me to purchase this product and assured me of good quality of the product. After opening the case, few of the items were found defective. Also the quality of the set was found not worthy of price paid. I called the customer care executive & requested him to please provide a replacement...

Hello Sir,

I SYED WASEEM MUMTAZ did online shopping of Sony NWZ-B162F 2 GB MP3 Player at www.naaptol.com on 3rd february 2012 through my debit card and the money was deducted at the same time then I was told that I will get my product through courier within 7 working days with a great difficulties by contacting them again and again after 7 working days there was no response from NAAPTOL and its customer care so I was frustated...

Dear Sir,
We received product against our order No :- 3437428 but we not receiving the product as per our requirement. we need to change it. pl help.
We are not satisfied by product...

Dear Consumers
Order no : 3419541

Pl. do not shop on naaptol . I have ordered Car Stereo with FM, MP3, USB, etc...... for 2300, have received the product within 2 business days, ( very fast in delivery of broken product), courier person called and delivered at home, hv told my wife to call me before delivery but courier person refused to wait and rushed as if world is collapsing. Came home and opened the poly cover,...

I have purchased mobile set T-Mobile HTC G1 vide order no. 3337632 from Naaptol.com for Rs. 6999/- plus shipment charges of Rs. 300/- on 29 Jan 2012. This is the first time I have bought something from website having fear that it should not be faulty. Dreadfully it become true, I have received mobile on 04 Feb 2012 and it was faulty. It had mentioned problems in it:

1. Mobile speaker and hearing device have problem. voice is...

Dear All,

I am please to inform you that, i haven't received any resolution from the customer service department. They told me that the case is forwarded to their logistics team & will respond to the issue in 48 hrs, but, till day i haven't received any such type of satisfactory response from your side even after timely remainder sent. I have received a call before 4,5 days and the person wants to confirm my address...

Touchscreen phone was purchased from Naaptol (Order No[protected] based on their ad in newspapar, faulty product was recevied and post making complaint via emails to [protected]@naaptol.com, i was asked to return the faulty product to Mr.Srihari....Aditya Info-tech Haridas market Bank street koti Hyderabad - 500195

Product was delivered on 23th Jan 2012, and today post 15 days there is no response even from NAAPTOPN team or their vendor...

my order no.is 3422522 i was placed the order of blackberry storm 9530 with 3g on naaptol.com online shopping.at 15/02/2012 my order was deliverd at my place by first flight courier service.when i open my box i saw the handset in very poor condition the display is loose some button are working not properly and many lots of problem the i call in naaptol costumer care no.and talk to costumer care executives but he told me that he was not able...

Hello Sir,

I ordered for a Heavy 1 gram gold on 9th Feb 2012 and it got delivered on 15th Feb 2012. My order number is : 3417426, When i see the pack inside there are lots of damages where pearl is missing in one necklace, ear stud is broken, chain is missing in one set, necklace is is not in proper size etc...

When i call the customer care they say that we need to send the courier by our own expenses. Bluedart...

Hi,

I recently made a purchase of a Blackberry World Edition phone from naaptol.com and was disappointed to receive a defective piece (The card slot is broken) and also the free gift (Polo Watch) is defective and is not functional. I wanted to inform Naaptol and I have tried calling the customer service number [protected] several times but have not been through to a rep yet. On the other hand if you call the Naaptol.com sales...

Dear Sir,

on 14th February 211 ai haev order a Beverly Hill Polo watch having no code number.

The image shown on the net is different from that i received.

I spoke to Ms.Preeti Shigwan from Naaptol office, but they were not ready to respond, and also told that they will not help on this matter.

I request you to look into the matter and ask them to deliver the same model which I ordered...

I had ordered one multi-tool kit (102 pcs. Multipurpose Tool Kit with Powerful Drill Machine, order no. 3220951) from NAAPTOL on 11 jan 2012. When I received the product, I found that the product was sub-standard and I decided to return back. So, I contacted NAAPTOL and told them I am returning the product. They accepted this issue and told me to send it back. They told me that refund will be initiated once the product is being received....

I have ordered MONSTER BEATS BY DR. DRE TOUR in ear headphones from naaptol on 21st Dec2011, after using them I realized that they are fake, I don't understand why such a reputed company has to sell fake headphones, didn't got time to request a return but will appreciate if a return is entertained....

I have purchased on VOX mobile for 3499 + 299 Delivery charges. After receiving the product I found MRP of the product is 2999/- and product sent to me was a used product and the blue tooth handsfree was missing. After discussing with the customer care i returned the product to Naptol mentioned address

JS ASSOCIATES.2
MANGESH INDUSTRIAL ESTATE
SUBHASH NAGAR
MULUND LINK ROAD
NAHUR WEST
MUMBAI...