Naaptol.com — refund | |||
Dear sir/madem i was order one blackberry mobile phone from naaptol.com which amount was Rs8899+299 shiping charges my order no؛3434486. I got some prblm in my phone they told lot of features but phone was dubba and so many prblm in phone i called to naptol.com they told me z corriur my product i ill be refund within 21 days and i have return phone on 17/2/2012 after that i m calling to naaptol.com and asking about my cheque they are saying me we have sent you cheque on 1/3/2012 through quintum solution and my parcels no is D38654006 and my cheque no is 140751 they told me within 3 working days you will be received cheque but till now i didn't get it and so many time i called to naaptol.com but they are not taking any action only saying wait soon you will be get it you will be get it plz take a right action and help me thanxxx [protected]@gmail.com [protected] Was this information helpful? | |||
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i'm so angry
Dear Mr.Ali,
As per our telephonic conversation, you said that you has not received refund amount cheque.
Please accept our sincere apologies for the inconvenience caused to you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
We have escalated the issue to our concerned finance team and awaiting a revert on the same.
Kindly allow us 48-72 working hours to respond to your query.
Request your patience in the interim.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.
As per our telephonic conversation, you said that you has not received refund amount cheque.
Please accept our sincere apologies for the inconvenience caused to you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
We have escalated the issue to our concerned finance team and awaiting a revert on the same.
Kindly allow us 48-72 working hours to respond to your query.
Request your patience in the interim.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.
Dear Sir/Madam
Last month i bought a BLACK BERRY HANDSET from Naaptol.Com after seeing an ad in newspaper. My Naaptol.com Order No. 3511777 dtd 28/02/2012. I got the product and a few days later i found that the Handset was not in satisfactory level, and its not working. Because of this I suffered a lott. I complained a lot of times to the Naaptol customer care. Naaptol.com is a fraud firm and even they don’t have any email id. Only they have one STD no in which, when we are calling there is a recorded message and we are not able to contact them. Once I spoke with Naaptol Customer care executive in one STD No. they promised they will get back me soon.But they didn’t given any response. Since then I am trying to contact Naaptol.com Every customer of Naaptol.com is facing the same problem. I would like to request you to kindly take a action against the firm (i.e. Naaptol.com)
The STD No. which they given in the News Paper is -[protected]/[protected]. This firm is continously cheating the public with their fraud Advertisement and wrong products.
I want take a strict action against the firm so that they should rectify my problem immediately.
Last month i bought a BLACK BERRY HANDSET from Naaptol.Com after seeing an ad in newspaper. My Naaptol.com Order No. 3511777 dtd 28/02/2012. I got the product and a few days later i found that the Handset was not in satisfactory level, and its not working. Because of this I suffered a lott. I complained a lot of times to the Naaptol customer care. Naaptol.com is a fraud firm and even they don’t have any email id. Only they have one STD no in which, when we are calling there is a recorded message and we are not able to contact them. Once I spoke with Naaptol Customer care executive in one STD No. they promised they will get back me soon.But they didn’t given any response. Since then I am trying to contact Naaptol.com Every customer of Naaptol.com is facing the same problem. I would like to request you to kindly take a action against the firm (i.e. Naaptol.com)
The STD No. which they given in the News Paper is -[protected]/[protected]. This firm is continously cheating the public with their fraud Advertisement and wrong products.
I want take a strict action against the firm so that they should rectify my problem immediately.
Dear Mr.Joshi,
We are sorry to note that the item that you have purchased through the order no-3511777.
As per our telephonic conversation you said that you have received damage/defective product.This is a very rare and unfortunate case and we apologize for the same.
We request you to kindly send the item back to our warehouse within 7 working days mentioning the order number on the packet.
* Items are to be returned with all accessories and original packaging.
* Careful attention is to be given with the packing of the product to avoid damage during transit.
Kindly do note- the above two points are to be strictly adhered to so that we may process with a refund.
We would request you visit your nearest Blue Dart office and send the whole product to the below mentioned address:
JS associates.
2, Mangesh Industrial estate,
Subhash Nagar
Mulund Link Road.
Nahur West - Mumbai 400 078.
Land mark Behind Designo Furniture Showroom
Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same and if asked for the value of the order at the counter, kindly mention a value below Rs 1000 (as the order is defective does not hold any commercial value).
On the back cover of packing request you to add your name and complete address, along with Naaptol order no [3511777] and your mobile/ landline no for easy identification and further processing.
Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the details of defect.
Kindly write back to us at [protected]@naaptol.com or call us at [protected] & help us with the awb# & cheque favoring name.
It would take 4 to 5 days for the product to reach us, & post that we would send you the refund cheque in 12 to 15 working days.
Request your patience in the interim.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.
We are sorry to note that the item that you have purchased through the order no-3511777.
As per our telephonic conversation you said that you have received damage/defective product.This is a very rare and unfortunate case and we apologize for the same.
We request you to kindly send the item back to our warehouse within 7 working days mentioning the order number on the packet.
* Items are to be returned with all accessories and original packaging.
* Careful attention is to be given with the packing of the product to avoid damage during transit.
Kindly do note- the above two points are to be strictly adhered to so that we may process with a refund.
We would request you visit your nearest Blue Dart office and send the whole product to the below mentioned address:
JS associates.
2, Mangesh Industrial estate,
Subhash Nagar
Mulund Link Road.
Nahur West - Mumbai 400 078.
Land mark Behind Designo Furniture Showroom
Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same and if asked for the value of the order at the counter, kindly mention a value below Rs 1000 (as the order is defective does not hold any commercial value).
On the back cover of packing request you to add your name and complete address, along with Naaptol order no [3511777] and your mobile/ landline no for easy identification and further processing.
Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the details of defect.
Kindly write back to us at [protected]@naaptol.com or call us at [protected] & help us with the awb# & cheque favoring name.
It would take 4 to 5 days for the product to reach us, & post that we would send you the refund cheque in 12 to 15 working days.
Request your patience in the interim.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.
Dear Mr.Ali,
We have given complete refund against your order # 3434486. We sincerely apologize for the inconvenience caused to you.
The amount has been credited to your bank account.
In addition, we will further evaluate how we can prevent this problems from occurring again in the future.
It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Do shop with us in future.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.
We have given complete refund against your order # 3434486. We sincerely apologize for the inconvenience caused to you.
The amount has been credited to your bank account.
In addition, we will further evaluate how we can prevent this problems from occurring again in the future.
It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Do shop with us in future.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.
I booked an order (twice their website showed error the both times) 6278661 and 6278608 these are the order details . I called their customer care and told them to cancel my orders just after 30min and the executive said that i will get my money back in 5days and its about 50 days i didnt get my money back . Whenever i call them they got some new excuse and sometimes they even refuse for my money back i also email them at their support email address and i also called about 50 times . Their website says best possible time for refund in 2 days help me plz
Naaptol Online Shopping — exchange of product
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Please help me.