Naaptol.com — REFUND IS NOT RECEIVED | |||
I bought a aircam &airfone product from naaptol, in the month of june 25th 2011, the camrecorder was faulty from the time I received it, I called them from the 21st of october non stop till november and got no response all executive in naaptol are disgusting and don't help at all, NAAPTOL finally called in the month of november when I was abroad and said I have to send the default product to them in mumbai and the executive said he will send an sms of the address where I was suppose to send the product. I received sms and I send camrecorder on 17-11-11.But naaptol executive say sir your product is not received. The same thing of calling naaptol everyday and registering a complaint.. I call everyday all executive say sir your complaint is register and our seniors call it under 24 hours . My order no is 1966028 Was this information helpful? | |||
 6 Comments | |||
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Naaptol.com — REFUND IS NOT RA
I bought a aircam &airfone product from naaptol, in the month of june 25th 2011, the camrecorder was faulty from the time I received it, I called them from the 21st of october non stop till november and got no response all executive in naaptol are disgusting and don't help at all, naaptol finally called in the month of november when I was abroad and said I have to send the default product to them in mumbai and the executive said he will send an sms of the address where I was suppose to send the product.I received sms and I send camrecorder on 17-11-11.But naaptol executive say sir your product is not received. The same thing of calling naaptol everyday and registering a complaint..
I call everyday all executive say sir your complaint is register and our seniors call it under 24 hours .
My order no is 1966028
Dear Customer,
Please accept our sincere apologies for the inconvenience caused to you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Your complaint Id 1878742 & we have escalated this case to concerned vendor team & and awaiting a revert on the same.
Kindly allow us 48-72 working hours to respond to your query.
Request your patience in the interim.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.
Please accept our sincere apologies for the inconvenience caused to you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Your complaint Id 1878742 & we have escalated this case to concerned vendor team & and awaiting a revert on the same.
Kindly allow us 48-72 working hours to respond to your query.
Request your patience in the interim.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.
Dear Customer,
Please accept our sincere apologies for the inconvenience caused to you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Your complaint Id 1878742 & we have escalated this case to concerned vendor team & and awaiting a revert on the same.
Kindly allow us 48-72 working hours to respond to your query.
Request your patience in the interim.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.
Please accept our sincere apologies for the inconvenience caused to you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Your complaint Id 1878742 & we have escalated this case to concerned vendor team & and awaiting a revert on the same.
Kindly allow us 48-72 working hours to respond to your query.
Request your patience in the interim.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.
Dear mr.Varshney,
we were trying to reach you but at that time you were not contactable.
We regret for the prolonged delay in dispatching the replacement, please accept our apologies at this incident.
We have escalated the issue to the concerned vendor and the product would be dispatched to you at the earliest on priority basis.
Please be rest assured as you will receive the product within 7-10 working days from the booking date.
Once again please accept my apologies at this incident.
Thanks & regards,
customer care
naapttol online shopping pvt.Ltd.
we were trying to reach you but at that time you were not contactable.
We regret for the prolonged delay in dispatching the replacement, please accept our apologies at this incident.
We have escalated the issue to the concerned vendor and the product would be dispatched to you at the earliest on priority basis.
Please be rest assured as you will receive the product within 7-10 working days from the booking date.
Once again please accept my apologies at this incident.
Thanks & regards,
customer care
naapttol online shopping pvt.Ltd.
Dear mr.Varshney,
as per our telephonic conversation, you said that you haven't received your refund cheque but we would like to informed you that we have already cheque prepared your cheque.
Kindly check below mention cheque details.
Cheque favouring name:- rajat varshney
cheque no:-146632
we expect you to receive the cheque within 7-10 working days.
Do write us back at [protected]@naaptol.Com if the cheque is not delivered in 7 to 10 working days or call us at [protected] for further assistance.
Request your patience in the interim.
Thanks & regards,
customer care
naaptol online shopping pvt.Ltd.
as per our telephonic conversation, you said that you haven't received your refund cheque but we would like to informed you that we have already cheque prepared your cheque.
Kindly check below mention cheque details.
Cheque favouring name:- rajat varshney
cheque no:-146632
we expect you to receive the cheque within 7-10 working days.
Do write us back at [protected]@naaptol.Com if the cheque is not delivered in 7 to 10 working days or call us at [protected] for further assistance.
Request your patience in the interim.
Thanks & regards,
customer care
naaptol online shopping pvt.Ltd.
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naaptol .com — refund
I have ordered for mobile set on 4th march 2010 ,now its november month nor product or refund has been recived when i call ontheir help line no their only answer is ull recive in 7 days.I have asked for refund 2 months back their modus operindy is their courier co is also involved inthis scam they send one cover without cheque to coureir co keep it for one week then they return it back to co mentioning door was closed they keep it as proof that they have sent d cheque to owner,u can view my order no242813 my name is pushparaja