[Resolved]  Naaptol — damaged product

Address:

Bangalore, Karnataka

not getting refund from co. below is the mail correspondance:
Dear Sir/Madam,

I am very sorry to say that there is no feedback from your side regarding refund. It was promised in the first week of May but till date nothing is informed to me. I called the customer care no. of 10/5 and it was told that the same day, I will get the status from the concerned deptt. but nobody called. Again, today I contacted the cc ( service request 2744502 attended by sonia) , same answer was given that the concerned deptt. will call and inform status of refund, but nobody called.

What should I do????????

Pl be responsible and do the needful. You are damaging your GOODWILL only.

Thanks & regards
Rajeev
[protected]/[protected]/[protected]


From: RAJEEV SAGAR
Sent: Thursday, May 10, 2012 3:18 PM
To: Reply
Cc: divya.[protected]@naaptol.com ; Jignesh.[protected]@naaptol.com
Subject: Re: Order no.3630713


Dear Sir/ Madam,

With reference to the below, pl inform status of refund as it is more than 3 weeks old.

Thanks & regards
Rajeev


From: Reply
Sent: Saturday, April 28, 2012 12:52 PM
To: RAJEEV SAGAR
Cc: divya.[protected]@naaptol.com ; Jignesh.[protected]@naaptol.com
Subject: Order no.3630713


Dear Mr.SAGAR,

We acknowledge the receipt of your order.

Would like to inform, we have initiated a complete refund for the said order.

Please be informed it takes 3 working days for us to prepare the refund cheque of Rs.2498.0/-and the same will be couriered to you at your mailing address, we expect you to receive the cheque within 7-10 working days.

If the cheque is not received within the stipulated period,kindly write back to us to action further.

Assuring you of our best services in future.

Thanks and Regards,

Deepika S.
CRM.
----- Original Message -----
From: RAJEEV SAGAR
To: Reply
Cc: divya.[protected]@naaptol.com ; Jignesh.[protected]@naaptol.com
Sent: Saturday, April 28, 2012 12:39 AM
Subject: Re: Order no.3630713





From: RAJEEV SAGAR
Sent: Tuesday, April 24, 2012 1:36 PM
To: Reply
Cc: divya.[protected]@naaptol.com ; Jignesh.[protected]@naaptol.com
Subject: Re: Order no.3630713


Dear Sir/ Madam,

With reference to the below, pl inform status of refund.

Thanks & regards
Rajeev



From: Reply
Sent: Saturday, April 14, 2012 5:48 PM
To: RAJEEV SAGAR
Cc: divya.[protected]@naaptol.com ; Jignesh.[protected]@naaptol.com
Subject: Order no.3630713


Dear Mr.Sagar,

Thank you for writing us back with the courier details.

Your product will be delivered to our ware house in 4 to 5 days.

As soon as we receive the product at our warehouse, our ware team would check the entire product & update us with the details on the receipt of your product.

We would initiate complete refund against your order number , cheque favoring _ RAJEEV SAGAR. _Amount: Rs. 2498.00/- the cheque would be delivered at your billing address in 10 to 12 working days.

We would intimate you as soon as the cheque is dispatched from our end.

We request your patience in the interim.

Thanks and Regards,

Deepika S.
CRM.
----- Original Message -----
From: RAJEEV SAGAR
To: Reply
Cc: divya.[protected]@naaptol.com ; Jignesh.[protected]@naaptol.com
Sent: Saturday, April 14, 2012 7:04 AM
Subject: Re: Order no.3630713- material sent back


Dear Madam,

With reference to the below, we have sent back the defective material vide AWB No. [protected] of Blue Dart Courier dt. 14/4/2012.
You are kindly requested to process the refund and send cheque/dd of Rs. 2498/ favouring RAJEEV SAGAR.

Thanks & regards
Rajeev


From: Reply
Sent: Tuesday, April 10, 2012 4:05 PM
To: [protected]@hotmail.com
Cc: divya.[protected]@naaptol.com ; Jignesh.[protected]@naaptol.com
Subject: Order no.3630713


Dear Mr.Sagar,

Thank you for writing to Naaptol.

We are sorry to note that the item that you have purchased through the order no - 3630713 is found defective and damage condition. This is a very rare and unfortunate case and we apologize for the same.

We request you to kindly send the item back to our warehouse within 7 working days mentioning the order number on the packet.

* Items are to be returned with all accessories and original packaging.
* Careful attention is to be given with the packing of the product to avoid damage during transit.

Kindly do note- the above two points are to be strictly adhered to so that we may process with a refund.

We would request you visit your nearest Blue Dart office and send the whole product to the below mentioned address:

JS associates.2,
Mangesh Industrial estate ,
Subhash NagarMulund Link Road.
Nahur West - 400 078. Mumbai.
Land mark Behind Designo Furniture Showroom.

Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same and if asked for the value of the order at the counter, kindly mention a value below Rs 1000 (as the order is defective does not hold any commercial value)

On the back cover of packing request you to add your name and complete address, along with Naaptol order no [3630713] and your mobile/ landline no for easy identification and further processing.

Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the details of defect.

Kindly write us back with the AWB # & cheque favoring name.

It would take 4 to 5 days for the product to reach us, & post that we would send you the refund cheque in 21 working days.

Request your patience in the interim.

Thanks and Regards,

Deepika S.
CRM.


Sent: 06/04/2012 01:11 PM
Subject: Re: ORDER SHIPMENT MAIL


I ordered for a combo of air compressure+car vaccum cleaner+scratch remover+dent remover+puncture repair kit. After opeming the parcel, i found that the compressre is broken, vaccum is broken, scratch rmover tubes are open. It seems that the used/damaged products have been sent to me. Quality of the product is also very poor. I recommend not to buy the product from this seller.


From: [protected]@naaptol.com
Sent: Thursday, March 29, 2012 6:52 PM
To: [protected]@hotmail.com
Subject: ORDER SHIPMENT MAIL


ORDER SHIPMENT MAIL
Dear RAJEEV SAGAR,
This is to inform you that we have shipped the following order numbers:
Order Details
Order Number Products Amount
3630713 Air Compressor + Car Dent Remover + Car Scratch Remover + Car Vacuum Cleaner + Car Tyre Repair Kit 2498.00


Billing Address DOOR NO.: 11, 1ST MAIN ROAD, MUNI HANUMAIAH LAYOUT, LOTTEGOLLEHALLI, RMV EXTN-2ND STAGE,
POST OFFICE:R.M.V. EXTENSION II STAGE
BANGALORE KARNATAKA 560094



Please quote the order number in all your correspondence.
Thanking you for shopping at Naaptol.com

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You can also dial our Customer Care Number, [protected] for any customer support issues between 9:00 AM to 6:00 PM PM

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