Naaptol — Delay in Reimbursement amount

Address:

Gurgaon, Haryana

Dear Sir,

On 15 Jul 2012 I bought SUN DIRECT DTH Remote from "Naaptol.com" by online shopping and my order number for this is 4424148.
I am writing to you because the product has not been delivered to me till date and I have applied for reimbursement dated 14-08-12.

I spoke to the customer care centre so many times and sent mails too but I didnt get any valuable solution from their end, every time they asking for one more week for their process.

Under the ‘Sale of Goods and Supply of Services Act, 1980’ if a consumer has a contract with a service supplier the consumer can expect that:
•The supplier has the necessary skill to provide the service

I had earlier complained on consumer complaints due to the delay of the above mentioned product and the next day I have got a call from the respective person and he promised that my issue gets resolved at the earliest.But that call was of no use.

I would appreciate your response as soon as possible and take necessary actions against Naaptol. If you wish to discuss by phone, I am contactable by mobile at [protected]

Thanks,
Nisha