Naaptol — GIVING DUPLICATE MOBILE

 
9 Reviews
 THIRUNAVUKKARAS
i have orded sony ericsson w910i and i get it in four working days after getting the product i was shocked that the mobile was not orignal and the headset which u given is very poor in sound quailty not orignal and when i insert memory card the mobile get restart and while charging it's get heating befor that i own the four year old w910i till now it not showing that kind of symptoms only the panel get scratches so oniy i ordered the new one .
Here his my order detail
User ID:895980
Order No:3616150
Order Date:March 13, 2012
Current Status :Order Delivered

Payment Details
Payment Mode:Cash on Delivery (COD)
Product Price:4999.00
Shipping Price:299.00
Product Quantity:1
COD Charge::-
Order Amount:5298.00

Product Details
Product Id :10376
Product Name:Sony Ericsson-W910i
Product Category :Mobile Handsets
Complaint comments  8 Comments     Updated: Share0Tweet0Share0

Comments

Sony Ericsson — Given Wrong information and doesn't want to give the receipt of the cash

I have given two Sony Ericsson's phone model no. are P990i and K750I TO THE SERVICE STATION in gariahat. the service station name is BABLI MEDIA,109A RASBEHARI AVENUE. they have given the estimate of Rs. 1200 for the P990i and Rs. 850 for the K750I. But after that the are asking me Rs.3000 for P990i and Rs. 2000 for K750i. And the are telling that they won't give the receipt of the cash also. The work order no. for P990i is SE309BMG10540 and IMEI/Serial no. is [protected].
And the work order no. for K750I is SE309BMG10539 and IMEI/Serial no. is [protected]. My phones are not repaired and then also ive to pay them around Rs. 600. They even doesn't know how to behave with the customer also. i am regretting of going to the customer service centre. Even the address of this service centre is given by the Sony Ericsson Customer service. Please take initiative step so that in future nobody have to face such problems
As requested by you, following are shipping status updates of your shipment(s).


Waybill Number : [protected]
[protected][protected]
Pickup Date : 23 March 2012
From : CHENNAI
To : MUMBAI
Status : SHIPMENT DELIVERED
Date of Delivery : 24 March 2012
Time of Delivery : 16:15
Recipient : SHANTHA
Till now i did not get any update from ur side
Wat do u think in ur mind that we are fool r o wat that i received the same product again and i call the customer care they are telling refund will give in 7 days how will u refund the the money while the product resent to me
see the reply the naaptol

Dear Mr.Thirunavukkarasu,

This is to inform you that, your replaced product has been dispatched from vendor end via DTDC courier AWB # V08565712 dated 03.04.2012.

Be rest assured as you will receive the replacement within 7 working days, if you will face same product after the re-delivery please write us back, so we can further take appropriate action to resolve your issue.

Your patience & co-operation in the interim would be highly appreciated.
Thanks & Regards,

Deepika S.
CRM.
Dear sir/mam
This is my order no :361650 and product is w910i and i recevied the product in 19 March 2012 and having some problem in that product so i sent product to you on 23 March 2012 and i reply from u that u will refund my money in cheque and one person called from your side and asked my cheque favoring name: J THIRUNAVUKKARASU and he told that u will recevived cheque in 7 working days but yesterday i recevied replacement from ur side with my knowledge after open the box i foun another mobile and i switch on but it doesn't power on some red coloured light blink in upper keypad c i thought battery must be low so plugged in charger but nothing happened and i am totally in confuse that u having online shopping site and delivering the product with out cheking properly, Errors may happend sometime but in my issue it occurs again again
Dear Customer,

We are sorry to note that the item that you have purchased through the order no-3616150.

As per our telephonic conversation you said that you have received damage/defective product.This is a very rare and unfortunate case and we apologize for the same.

We request you to kindly send the item back to our warehouse within 7 working days mentioning the order number on the packet.
* Items are to be returned with all accessories and original packaging.
* Careful attention is to be given with the packing of the product to avoid damage during transit.

Kindly do note- the above two points are to be strictly adhered to so that we may process with a refund.
We would request you visit your nearest Blue Dart office and send the whole product to the below mentioned address:

JS associates.
2, Mangesh Industrial estate,
Subhash Nagar
Mulund Link Road.
Nahur West - Mumbai 400 078.
Land mark Behind Designo Furniture Showroom

Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same and if asked for the value of the order at the counter, kindly mention a value below Rs 1000 (as the order is defective does not hold any commercial value).

On the back cover of packing request you to add your name and complete address, along with Naaptol order no [3616150] and your mobile/ landline no for easy identification and further processing.

Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the details of defect.

Kindly write back to us at feedback@naaptol.com or call us at [protected] & help us with the awb# & cheque favoring name.

It would take 4 to 5 days for the product to reach us, & post that we would send you the refund cheque in 12 to 15 working days.

Request your patience in the interim.


Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.
Dear Customer,

We acknowledge the receipt of your order. Would like to inform, we have initiated a complete refund for the said order.

Cheque Favoring :J THIRUNAVUKKARASU Amount : 5298.00/-

Please be informed it takes 3 working days for us to prepare the refund cheque and the same will be couriered to you at your mailing address, we expect you to receive the cheque within 7-10 working days.

Do write us back at feedback@naaptol.com if the cheque is not delivered in 7 to 10 working days or call us at [protected] for further assistance.

Request your patience in the interim.




Thanks & regards,

customer care
naaptol online shopping pvt.Ltd.

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