[Resolved]  Naaptol — Naaptol: Not delivering product

Address:

Thane, Maharashtra

Hi,

I ordered a book as a gift for my friend using www.naaptol.com.
I tried placing order on 20-Sept-2012, but I got error on naaptol website but my amount was deducted.
The Customer care told me that the amount has been not credited to Naaptol so no order would be delivered (Order No: 4990352).
I checked with HDFC bank, and they told that naaptol had already received the money (Mer ref no: [protected]).

Eventually, I placed a new order on 21-Sept-2012 (order number : 4981140).
The order is not yet dispatched. I am calling customer care daily and every day they promise to deliver in 2 working days.
This is real haraasment. I am fed of this. Why does there website mentions 'Product will be delivere in 7 days'?
Its almost a month now, naaptol is not refunding my money[protected] nor delivering the product[protected].
Nor are they replying properly to my emails.


Worst experience I ever had.
I want the order to be delivered today itself, since it is almost a month I placed the order.