[Resolved]  Naaptol — Non refund of money till date

Address:

Pune, Maharashtra

Dear Consumer forum,

Please go through the online shopping summery with NAAPTOL:

Order Number. 4240653

PRODUCT NAME: Padmini CS - 4GT Jalwa Gas Burner

Placed on Date: 20 Jun 2012

Order cancellation date: 21 June 2012 (By personel mail ID)

Shippied on: Wed, Jun 27, '12

Courier Name: Blue Dart Surface All India Courier AWB No.:[protected]

Total Payble Amount: Rs.4080.00

Now if you have gone thru above trail you can see that the order was cancelled on very second day, still they deliberately shipped it (Non coordination of internal departments). This cancelled order product reached me on 30.06.12. As it was already cancelled I didn't accepted the delivery & the product was returned to Naaptol. Since then I regularly kept the track of refund. Today when I called them back for refund status, their customer executive Ms. Shenaaz told me that undelivered product is received on 24.07.12 at Naaptol, now it will take 15 working days to refund. The product reached to me in 2 days , but when I not accepted the delivery the product was returned to Naaptol in 23 days :-( ?????? And the courrier company was BLUE DART ...... :-(((. Now one can understand how Naaptol is making fool of the customers. "JAAGO GRAHAK JAAGO" ...... As I have paid Naaptol thru credit card my due date of full & Final credit card payment is 01.08.2012. If the refund not reflects upto the due date they will charge heavy interest & fine as the credit card company policy. Now will the Naaptol bear this Interest & fine ???? I request consumer forum to look into the matter and help me to get back the refund asap. And dear customers please dont fall prey of this fooling company Naaptol. They hold the refund payments of thousands of consumers deliberately upto one month and get heavy interest.

AND THE HEIGHT IS ON WEBSITE NAAPTOL DECLARES AS "

(http://www.naaptol.com/terms-conditions/refunds.html)


"Refund will be done within 2 working days from the date of request of refund.

For online refund the transaction might take 3-5 working days to reflect into your account"

BUT WHEN TODAY I CALLED THEIR CUSTOMER CARE AT [protected] MS. SHEANAAZ TOLD ME YOUR CANCELLED PRODUCT IS RECEIVED YESTERDAY ONLY, IT'LL TAKE ANOTHER 15 WORKING DAYS TO REFLECT THE REFUND IN YOUR ACCOUNT.

DEAR CONSUMER FORUM TAKE STRICT ACTION ON COMPANIES LIKE NAAPTOL. THEY ARE JUST BEFOOLING THE CONSUMERS.


BEST REGARDS,

CHITRANK BAPAT

[protected]