[Resolved]  Naaptol — Order returned back but didn't get refund amount yet.

Naaptol/ mobile — not getting my refunding amount for last 2 months after returning the product to company

Dear Team,


Pls help me get my Rs. 4000 back from NAAPTOL ,


case.. I bought a touch screen G2 media tech mobile from this company in the month of sep'10 but due not satisfied with the product i return this mobile to company in Oct'10 and since then i have been following and must have called 20 to 30 time to get updates asking has DD on my name made and dispatch to my address,,
Naaptol customer care representative says every time different things,,,when i receive a call from company that my product has been delivered to them and i came to know that from customer care that they dont have any information about this,,then after 5 more call i was asked to sent the copy of receiving that i received this which is again surprising ,,, since without receiving i can't sent this and i have the proof of sending which i was ready to sent to company but company denied this but they want the receipt of Blue dart courier through i received this mobile,,, for god shake i went to blue dart for the same with delivery number but they are unable to provide .... parllelly i was calling to customer care for the same ,, and then i not asked for received ,,rather i was asked that pls wait for 15 day your dd will be made ,, i called after 15days and come to know my dd was not made ,,


in very next call i was informed that dd was made but there was some error in name so it was not dispatched,,and i was confirmed by customer care that now new dd will be made ,, then i again made a call 5 time but yet my dd has not been made forget about dispatch to my address,

in calling so many time ( STD Call to mumbai) i have spent Rs. 500 and above ,

so i am really unahappy with such kind of services and i also want my This Rs 500 addition to Rs 4000,

i also want to sue to company for giving fake promise on Time Of India news paper about paper and on site,,

for more hope i also wrote on mail to their customer care [protected]@naaptol.com even though there is no action,

pls find my email marked them and pls help me get my money back

Rgds
Shambhu Kumar Singh
[protected]
[protected]@gmail.com
Branch Sales Manager
ICICI Bank Ltd
Gurgoan

From: pradeep <[protected]@gmail.com>
Date: Fri, Dec 3, 2010 at 4:48 PM
Subject: Complaint for not refunding money against order no. 717181
To: [protected]@naaptol.com



Dear Team,

Kindly make a pathetic service deliver in the process of refunding money after returning Product back to your company Naaptol order number 717181,

I received this product in the month of Sep' blue dart courier no.[protected], and due unsatisfactory feature i returned to company via DTDC courier no.E70130926, dt 30/09/10

since then i have called around 15 time enquiring about my DD/Cheque in my whether it has been made and sent my address or not ?

some time i received a call stating my product has been received at company end and then later on when i called i was informed that i need to sent proof of delivery ,, now the question is why i need to provide proof of delivery as by logic i received at my end so called i sent the same,

in very next call when i was ready to sent my proof of delivery i was not ask for proof of delivery rather i was asked to wait for some time as the process is on.

now in very next call i was told your cheque was wrongly made so i was asked to confirm right name with spelling,

after a week when i am making a call i see again cheque is not made,,

there are some some caller refer no. that i have are 372376, 272595.

i dont know when i will received my money as by making STD call on your customer care for so many time i have spent around Rs. 300,

if such kind of customer services continue then it will spoil such growing organisation as bad word of mouth publicity and if i publish any small AD of my experiences with NAAPTOL beside your AD in Time OF India, or on site it will defame the name,

considering this is serious issue which need to be resolve urgently i hope for a quicker solution ,

looking forward for immediate refunding of my money and update on my mail and phone number for the progress

Thanks & Regards
Shambhu Kumar Singh
[protected]

Dear Mr.Gaurav,

As per our telephonic conversation, you said that you have sent back product at JS warehouse for refund via Blue Dart Courier & AWB No: [protected].

Please accept our sincere apologies for the inconvenience caused to you.

We have escalated the issue to our concerned team team and awaiting a revert on the same.

Please be assured of complete & satisfactory resolution.



Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Still did not get any reply from Naaptol team.

Every time I call, They say that your issue will be solved in 5-7 working days.

I am fed up with this. Please do not make mess.