[Resolved] Naaptol — Product not delivered and are not returning the money | |||
Respected Sir I ordered Mobile phone Apple 3gs 8 GB to Naaptol on 15/06/2012. MY ORDER no. is 4208536. I have transferred full payment of Rs. 20,775/- through my debit card online on the very same day. I kept tracking the delivery on regular basis. First 2/3 days they kept on telling that your order is still being processed and they asked me to wait for a week, and if then the product is not delivered then report to us. When after a week I inquired about the same, I was told that the product returned to them undelivered as the courier person could not get me due to my unavailability as per there clarification. I want to mention here Sir that the Address provide for delivery is of my Shop which remains open all week days even Sundays from 9:00 am till 8:30 pm. No courier Boy turned up there in the said period. I called Naaptol customer care for details of the courier , they provided me with the awd no and courier customer care no. I tried several times but the number didn’t responded, it didn’t existed actually. I got back to naaptol and asked them to reconsider my order and send it to me at the earliest. I was told that it was against their policy to re deliver the product once returned and they asked me to re order the product and repayment for that. I was told that my money will be refunded in next 15 working days by cheque through courier. But till date no information about that. Today I again queried about the same and had a word with shushma, at naaptol’s cc centre, and she again assured me that they are trying to help me out and I again have to wait another 15 working days for my refund. Please help me out Sir and have a strict action against such online portals which are duping people, My contact is [protected], I will be very thankful to you for this act of kindness, Thanks again. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 8 Comments | |||
Comments
NAAPTOL — not delivered product or not return my money
sir,i m akash agrawal i m booked a product of naaptol online shopping and i pay the cost of product on 16 december but now this time i have not get my product and not refund my money.
many time i called there but nobody gave me satisfide answer
so sir i want to take a strict action of this company by you.
Dear Sir,
With the reference of Advertisement in news paper Times of India I requested a car stereo system from naaptol on 3 February 2011 and the faulty product is delivered to me.
I returned the same product via. blue dart on 12 of February 2011. As per blue dart product is received at naaptol on 14 of February.
The actual cost mentioned in times of india for the carstereo is Rs. 12999 and discounted price is Rs. 2249 . The product i received is having worse quality and faulty. I estimated its cost in local market within same cost local car stereo distributors was ready to provide even better product. I dont know why Times of India such a great news paper is supporting Naaptol for selling worse quality product with respect to cheap price.
The conclusion is till today I did not received my product ( Car stereo system).
I am really feeling shameful within myself for purchasing products from naaptol, Its my humble request to you kindly provide me the product or return my money back to me. I will provide you my account numbers.
Please do the needful and resolve this problem soon.
Thanks and regards
With the reference of Advertisement in news paper Times of India I requested a car stereo system from naaptol on 3 February 2011 and the faulty product is delivered to me.
I returned the same product via. blue dart on 12 of February 2011. As per blue dart product is received at naaptol on 14 of February.
The actual cost mentioned in times of india for the carstereo is Rs. 12999 and discounted price is Rs. 2249 . The product i received is having worse quality and faulty. I estimated its cost in local market within same cost local car stereo distributors was ready to provide even better product. I dont know why Times of India such a great news paper is supporting Naaptol for selling worse quality product with respect to cheap price.
The conclusion is till today I did not received my product ( Car stereo system).
I am really feeling shameful within myself for purchasing products from naaptol, Its my humble request to you kindly provide me the product or return my money back to me. I will provide you my account numbers.
Please do the needful and resolve this problem soon.
Thanks and regards
NAAPTOL — NOT RETURNED THE PRODUCT
mY ORDER NO.IS 1121223, AFTER FOLLOW UP FOR 3MONTHS STILL NOT RECIEVED THE PRODUCT ,SPY PEN 16GB WITH CAMERA
Dear Mr.Dhiman,
We regret for the pro-longed delay in dispatching the order to you. Please accept our apologies over this incident.
We have escalated the issue to our concerned logistics and vendor team and awaiting a revert on the same.
Request your patience in the interim.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.
We regret for the pro-longed delay in dispatching the order to you. Please accept our apologies over this incident.
We have escalated the issue to our concerned logistics and vendor team and awaiting a revert on the same.
Request your patience in the interim.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.
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Number 11, Conopus, Kabra Galaxy Star-I CHS, Brahmand, Azad Nagar, Thane, Maharashtra, India - 400607
NAAPTOL — NOT RETURNING THE PAYMENT
REF: 1. NAAPTOL ORDER NO.650458PRODUCT- SPY PEN, DT.17/08/10.
2. BLUE DART COURIERS, REF. NO.[protected], DT.31/08/10.
3. PROFESSIONAL COURIERS, REF.NO.MAA[protected], DT.30/09/10
DEAR SIR,
TO THE ABOVE 1st REFERENCE I ORDER THE PRODUCT OF SPY PEN, AND RECEIVED IT ON 30/08/10. SAME DAY I HAD PROBLEM I CALLED THE CALL CENTRE, THEY ASK ME TO SENT IT BACK TO BELOW ADDRESS FOR REPLACEMENT.
ADITYA INFOTECK
HARIDAS MARKET,
BANK STREET,
HYDERABAD,
ANDHRA PRADESH-500095.
2ND REFERENCE I SENT THE PRODUCT FOR THE ABOVE ADDRESS FOR REPLACEMENT.
AFTER ALMOST ONE MONTH TIME (MADE SEVERAL FOLLOW UP) I RECEIVED THE RELACEMENT PRODUCT ON 25/09/10. AGAIN I CHECKED THE PRODUCT IT WAS NOT TAKING VIDEOS CONTINOUSLY, ALSO NOT SWITCHING OFF PROPERLY, ETC.,
AGAIN I CALLED THE CALL CENTRE, THEY ASK ME TO SEND IT BACK THE PRODUCT AND THEY SAID THEY WILL RETURN THE PAYMENT AFTER 20 WORKING DAYS.
3RD REFERENCE I SENT THE PRODUCT FOR THE ABOVE ADDRESS FOR RETURNS BACK THE PAYMENT TO ME. THEY RECEIVED THE PRODUCT ON 04/10/10.
AFTER THAT, WHENEVER I MADE A CALL TO THE CALL CENTRE ([protected])THEY SEMPLY TELLING THAT, WE ARE FORWADING YOUR REQUEST ANOTHER FEW DAYS YOU GOT YOUR PAYEMENT.
NOW I AM VERY MUCH MENTALLY & FINANCILLY FRACRUTED OF THE NAAPTOL COMPANY.
KINDLY HELP AND SLOVE MY ISSUE.