[Resolved]  Naaptol / Spy Pen Combo Product — Online purchase issue

Address:

North 24 Parganas, West Bengal

Dear NAAPTOL,

I ordered two products (Order No – 1507453 & 1524396) and my experience is really horrible.
For first product 1507453 each & every piece of the product was faulty. When I tried to sent it back through
courier Naaptol customer care shown extreme unprofessionalism. I was requested to drop the back to Blue dart office and no mail
was sent to Blue dart for which the courier personnel refused to receive the parcel. I was not even the receiver address properly
(even the courier office address was incomplete). After visiting thrice to blue dart office I was finally able to drop it. Still the fresh parcel
Is not delivered to me.
Second product[protected] was ordered on 21/03/2011 and still it is not delivered. Each & every time I call at customer care
they ask for waiting “a few” days and till now am waiting. Even I have mailed several times at '[protected]@naaptol.com'. Surprisingly
not even a single regret mail has come from NAAPTOL.

I mailed/called your customer care ([protected]) several times to get the problem resolved, still I have observed nothing positive. Therefore I am being
compelled to write this mail to you. If I had faced one problem I could consider it as an isolated case but repeated harassment is enough
to break my trust.


I sincerely hope you would take this matter seriously to make my orders delivered in good condition sharp and necessary
action would be taken to ensure that no customer would have to face such repeated harassment.


Anirban Datta
Kolkata
Order No – 1507453 & 1524396