Nokia — Charging Port Manufacturing Defect

Address:

Pune, Maharashtra

Purchased Nokia Lumia 710 in 2012 November with high expectations from a new Nokia revolution. However, I've been left disappointed and dissatisfied with the product. I have had issues with the phone such as the audio port, but this issue has become a total nuisance. Firstly, I'm sure you are aware of the fact that Lumia 710 was supplied with a substandard battery not enough to handle the device. But, now I've come to notice that the charging port has a manufacturing defect as well. Even though, the phone has been handled well the charging port has become loose and won't charge unless its held at a specific position, which IS absolutely ridiculous. I've tried changing the USB cables and bought a new charger itself! But the problem persists. Moreover, since the phone does not switch on when it is totally discharge. I've to hold the phone and wait for it to charge in such conditions. I'm sure you're well aware of the fact that its not a personal issue. One just needs to google to get an idea of the severity of the issue and how poorly Nokia, Nokia care centers, Nokia customer care department, manufacturing department, replacement center and the service team has handled this situation. Nokia used to be known for its value of money, good service and sturdiness of its phone. Don't let petty issues such as the above depreciate the brand value as a whole which is obviously more meaningful than replacing a few USB ports. I'm sure you'll empathize with the situation and handle it appropriately. Looking forward to a favorable reply and a quick resolution