[Resolved] Nokia Customer Care Of India — Fade up with the customer care | |
To, Senoir Management Customer Care Nokia, India Dear Sir, I had submitted my mobile phone model Nokia N5610 1d expressMusic Edition for service in warranty to Care point Care point kolkata at everest mobicare, chandni chowk.from there i got another mobile that is swapped set in that set too i have started getting problem two days after receiving that swapped set.i have become fade up off going to nokia care from last 5 months.and in lieu of that i got nothing except false promises.on april 19 2009 my warranty will be finished and from last 5 month my set was lying there in the nokia care and the people over there just wasted my time and money.now i will go to the court and media if my set was not exchanged with in this month january 2009. I am really frustrated to hear lame excuses and so long time to clear one small problem from a company which claims to be number one in Mobile phones. but sorry to say that the service which you provide to the customers is really pathetic...What im planning to do is to go to the media and consumer court to get back the due amount regards, Unfornatunaly a Nokia Customer, nivedita biswas [protected]@gmail.com Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 1995 Comments | |
Comments
To
The Manager,
Customer Care Deptt.
Nokia Corporation.
Sir,
I have purchased a Nokia 1650 handset vide bill no. 125 dated 18/04/08 bearing IMEI no. [protected] from M/s Shiv Mobile Gallery & Gift Palace, Opp. Janta Hospital, Bazar Dogran, Hisar-125001 (Haryana).
Since I have purchased this handset, it is not working properly. This handset is having a hanging problem (i.e. It’s keys stops responding i.e. it hangs and the clock also stops working and it stucks on to the time at which the handset gets hanged) I have tried a number of times to get this handset repaired through Nokia Care Centre, Hisar; but they are not able to solve my problem. After getting repaired also, it hangs again in 1 or 2 days. As a result, the problem persists continuously.
I am totally dis-satisfied from your products and after sale services. I was not expecting such kind of response from a company having so Good Reputation. As obvious from the date of purchase, this has been a Long Period for which I am facing such a problem. I have gone to Nokia Care Centre for the replacement of handset but they said that it is a repair centre and Head office can replace it. They have also said that we can repair it again.
I am a working girl and improper working of my handset and getting it repaired for a number of times has created a lot of inconvenience for me. I can’t bear such an inconvenience any more.
It seems that I should not rely on the products of your company due to such technical problems in the handset that cannot be solved.
So I request you to replace my handset as soon as possible.
Please respond to this letter as soon as possible.
The Manager,
Customer Care Deptt.
Nokia Corporation.
Sir,
I have purchased a Nokia 1650 handset vide bill no. 125 dated 18/04/08 bearing IMEI no. [protected] from M/s Shiv Mobile Gallery & Gift Palace, Opp. Janta Hospital, Bazar Dogran, Hisar-125001 (Haryana).
Since I have purchased this handset, it is not working properly. This handset is having a hanging problem (i.e. It’s keys stops responding i.e. it hangs and the clock also stops working and it stucks on to the time at which the handset gets hanged) I have tried a number of times to get this handset repaired through Nokia Care Centre, Hisar; but they are not able to solve my problem. After getting repaired also, it hangs again in 1 or 2 days. As a result, the problem persists continuously.
I am totally dis-satisfied from your products and after sale services. I was not expecting such kind of response from a company having so Good Reputation. As obvious from the date of purchase, this has been a Long Period for which I am facing such a problem. I have gone to Nokia Care Centre for the replacement of handset but they said that it is a repair centre and Head office can replace it. They have also said that we can repair it again.
I am a working girl and improper working of my handset and getting it repaired for a number of times has created a lot of inconvenience for me. I can’t bear such an inconvenience any more.
It seems that I should not rely on the products of your company due to such technical problems in the handset that cannot be solved.
So I request you to replace my handset as soon as possible.
Please respond to this letter as soon as possible.
To
The Manager,
Customer Care Deptt.
Nokia Corporation.
Sir,
I have purchased a Nokia 1650 handset vide bill no. 125 dated 18/04/08 bearing IMEI no. [protected] from M/s Shiv Mobile Gallery & Gift Palace, Opp. Janta Hospital, Bazar Dogran, Hisar-125001 (Haryana).
Since I have purchased this handset, it is not working properly. This handset is having a hanging problem (i.e. It’s keys stops responding i.e. it hangs and the clock also stops working and it stucks on to the time at which the handset gets hanged) I have tried a number of times to get this handset repaired through Nokia Care Centre, Hisar; but they are not able to solve my problem. After getting repaired also, it hangs again in 1 or 2 days. As a result, the problem persists continuously.
I am totally dis-satisfied from your products and after sale services. I was not expecting such kind of response from a company having so Good Reputation. As obvious from the date of purchase, this has been a Long Period for which I am facing such a problem. I have gone to Nokia Care Centre for the replacement of handset but they said that it is a repair centre and Head office can replace it. They have also said that we can repair it again.
I am a working girl and improper working of my handset and getting it repaired for a number of times has created a lot of inconvenience for me. I can’t bear such an inconvenience any more.
It seems that I should not rely on the products of your company due to such technical problems in the handset that cannot be solved.
So I request you to replace my handset as soon as possible.
Please respond to this letter as soon as possible.
With Regards,
Nidhi Kathpal.
Ph. [protected]
The Manager,
Customer Care Deptt.
Nokia Corporation.
Sir,
I have purchased a Nokia 1650 handset vide bill no. 125 dated 18/04/08 bearing IMEI no. [protected] from M/s Shiv Mobile Gallery & Gift Palace, Opp. Janta Hospital, Bazar Dogran, Hisar-125001 (Haryana).
Since I have purchased this handset, it is not working properly. This handset is having a hanging problem (i.e. It’s keys stops responding i.e. it hangs and the clock also stops working and it stucks on to the time at which the handset gets hanged) I have tried a number of times to get this handset repaired through Nokia Care Centre, Hisar; but they are not able to solve my problem. After getting repaired also, it hangs again in 1 or 2 days. As a result, the problem persists continuously.
I am totally dis-satisfied from your products and after sale services. I was not expecting such kind of response from a company having so Good Reputation. As obvious from the date of purchase, this has been a Long Period for which I am facing such a problem. I have gone to Nokia Care Centre for the replacement of handset but they said that it is a repair centre and Head office can replace it. They have also said that we can repair it again.
I am a working girl and improper working of my handset and getting it repaired for a number of times has created a lot of inconvenience for me. I can’t bear such an inconvenience any more.
It seems that I should not rely on the products of your company due to such technical problems in the handset that cannot be solved.
So I request you to replace my handset as soon as possible.
Please respond to this letter as soon as possible.
With Regards,
Nidhi Kathpal.
Ph. [protected]
Hello,
My name is Rahul Madaan, I am a Sr Attorney, working with Madaan and Company. If any legal issues please contact us. We will help you to get compensation and peace of mind.
Contact us for free consultation.
With Regards,
Rahul Madaan
Madaan & Co.
Attorneys at law
Fax:[protected]USA)
WWW.MADAAN.COM
My name is Rahul Madaan, I am a Sr Attorney, working with Madaan and Company. If any legal issues please contact us. We will help you to get compensation and peace of mind.
Contact us for free consultation.
With Regards,
Rahul Madaan
Madaan & Co.
Attorneys at law
Fax:[protected]USA)
WWW.MADAAN.COM
i lose my nokia 1209 model mobile .it have five hundred balance it cost is 2000 rupees i am in poor condition so could you please find where it is because some body stolen my mobile .my mobile number is [protected] so i request you sir could you please block my mobile sim card and send the balance to the mobile number that is [protected] and also could you please make my mobile as use less .that means you could make it as wast and it is not used by anyone .i hope that it is for you .so could you do it sir as fast as you possible .thanking you sir
sir i can lose my nokia 1209 mobile it cost was 2000rupees we were in poor condition it have 500 rupees balance so i request you sir could you please find where it is and send the information of my mobile to my email and block my mobile sim card and send the my mobile balance to this mobile number is [protected] it was my father cell sir could you do it fast sir i hope that it was done only by you so i can send the email to you thanking you sir
hello sir, i need your help because recently some body stolen my nokia 1209 mobile piece .it cost was 2000 rupees we were poor .it has 500 rupees balance so i request you sir could you please block my mobile sim card and send the my mobilie balance to the number is [protected].i hope that it will done only by you and also could you send the information of my mobile where it is to send to email i am waiting for your email
To
The Senior Manager (Nokia Customer Care)
Sub: Repair of NOKIA 6300
Dear Sir,
I have purchased Nokia 6300 phone on 8.2.08 but now the position of my cell is that my phone is not working due to some display or rebooting problem.
I submit my phone with the copy of my purchased bill to Nokia Care, Y.P Enterprises, 40, Court Road, Amritsar on 3.1.09. My job sheet no. is[protected]/090103/35. Whenever I visited there to check the status of my phone they asked me to come after 4-5 days, your cell has been sent to H.O for repairing. Yesterday when I went there to get my phone then i shocked when nokia care executive told me that your cell has returned unrepaired from H.O due to non submission of bill copy even I have submitted my bill copy on 3rd Jan with my phone to Nokia care. Nokia care is the name to suffice the customers problems not to give them irrelevant excuses. Yesterday I have again 2nd time deposited my bill copy and now they ensured me to get my cell repaired and handover to me with in a week.
I am totally dissatisfy from the services of nokia care, I request you to please take necessary action to get my cell repaired at the earliest as I am without phone from last 20 days.
Regards
Annie Khan
Amritsar
The Senior Manager (Nokia Customer Care)
Sub: Repair of NOKIA 6300
Dear Sir,
I have purchased Nokia 6300 phone on 8.2.08 but now the position of my cell is that my phone is not working due to some display or rebooting problem.
I submit my phone with the copy of my purchased bill to Nokia Care, Y.P Enterprises, 40, Court Road, Amritsar on 3.1.09. My job sheet no. is[protected]/090103/35. Whenever I visited there to check the status of my phone they asked me to come after 4-5 days, your cell has been sent to H.O for repairing. Yesterday when I went there to get my phone then i shocked when nokia care executive told me that your cell has returned unrepaired from H.O due to non submission of bill copy even I have submitted my bill copy on 3rd Jan with my phone to Nokia care. Nokia care is the name to suffice the customers problems not to give them irrelevant excuses. Yesterday I have again 2nd time deposited my bill copy and now they ensured me to get my cell repaired and handover to me with in a week.
I am totally dissatisfy from the services of nokia care, I request you to please take necessary action to get my cell repaired at the earliest as I am without phone from last 20 days.
Regards
Annie Khan
Amritsar
respected sir,
i am using nokia2626 for last one year now the phone got restricted please send nokia2626 restricted code for my mobile phone to my mail id please
my mobile serial no:[protected]
my phone is imported phone to india
i brought my phone in Tamil nadu, INDIA
i am using nokia2626 for last one year now the phone got restricted please send nokia2626 restricted code for my mobile phone to my mail id please
my mobile serial no:[protected]
my phone is imported phone to india
i brought my phone in Tamil nadu, INDIA
dear sir,
please give me your contact number arjent
please give me your contact number arjent
Sir/Madam,
I have bought a Nokia 5310 from Pantaloons(Kolkata) and suffering from disfective charger.I am really getting depressed for not being able to have a good customer care service from Nokia service station in Kolkata(10, Lenin Sarani, Opp.LoretoSchool, Dharmatala, Kol-13). I took news from head office of Kolkatata that the supply came but Nokia service station says they will take more than 12- 15 days and their bhaviour towards customer is too rough and clumsy.It is not only a matter of a charger but also relates to customer harassment.Why they don't like to provide service though head office is ready to provide it. Sometimes I call head office and sometimes I call service station. If you do something I would be highly grateful to you forever.
I have bought a Nokia 5310 from Pantaloons(Kolkata) and suffering from disfective charger.I am really getting depressed for not being able to have a good customer care service from Nokia service station in Kolkata(10, Lenin Sarani, Opp.LoretoSchool, Dharmatala, Kol-13). I took news from head office of Kolkatata that the supply came but Nokia service station says they will take more than 12- 15 days and their bhaviour towards customer is too rough and clumsy.It is not only a matter of a charger but also relates to customer harassment.Why they don't like to provide service though head office is ready to provide it. Sometimes I call head office and sometimes I call service station. If you do something I would be highly grateful to you forever.
Dear Sir,
I brought a Nokia 3250 Before One and half year ago Now it's Bluetooth is not Working. Now Nokia Care of Orissa all centers failed to make it. Please answer me that shall we buy a mobile for one year only or give me its solution.
I brought a Nokia 3250 Before One and half year ago Now it's Bluetooth is not Working. Now Nokia Care of Orissa all centers failed to make it. Please answer me that shall we buy a mobile for one year only or give me its solution.
I have Give My Mobile on Dec 30th, & They Said Will be Given Back in 15 days time, But Till Date They Have Not Given, When we Called They Way The Answer is not in a manner.
Kindly Get Back to Me Regarding This, Dont Do The Same Mistake What They Have Done.
For Reference: Nokia Care, Ambattur, Chennai, Tamilnadu.
MODEL NO: 5220
Job Sheet No: Print out is Not Clear
Thanks with Regard
Saran
[protected]
Kindly Get Back to Me Regarding This, Dont Do The Same Mistake What They Have Done.
For Reference: Nokia Care, Ambattur, Chennai, Tamilnadu.
MODEL NO: 5220
Job Sheet No: Print out is Not Clear
Thanks with Regard
Saran
[protected]
Dear Sir/Mam,
Thanks for writing for HCL Nokia care.
Your handset is not at our HCL care centre, Kindly contact the same care
centre where you deposited the handset.
Thanks & Regards,
Mohini Singh
----- Original Message -----
From: "kamal Rawat" <[protected]@gmail.com>
To: "NOKIA CARE" <[protected]@hcl.in>; <[protected]@nokiacareindia.com>
Cc: <Amit.[protected]@airtel.in>; <neerav.[protected]@in.ibm.com>; "kamal"
<kamal.[protected]@newgen.co.in>; <[protected]@newgen.co.in>; <[protected]@adobe.com>;
<gaurav.r.[protected]@hsbc.com>; <[protected]@hcl.in>; <[protected]@hcl.in>;
<mukesh.[protected]@wipro.com>
Sent: Wednesday, January 21, 2009 1:11 AM
Subject: Re: Nokia phone problem
>
> Dear Sir/Madam
>
>
> I have NOKIA 5610 Handset since 15 Jan 2008. But unfortunately, My
> handset is being replaced/repaired 4 to 5 times during warranty period
> itself because on one problem or other.
>
> I have trusted on Nokia because Nokia is undoubtedly the Market
> Leader in this segment and well known about their service and
> reliability. But I am
> feeling tremendous problems with my handset for alst 6 months and I am
> facing lots of problem due to this.
> Problem are :
> (1) Broken music slider( however i do blame myself for the same..but
> this should be a shame to design engineers of this phone for
> recommending such a fragile slider.
> (2) The recent problem is that I am not getting any kind of display,
> even I tried to remove the battery, and put it back in result is that
> i got inverted (upside down) display . after some time no display
> problem persists ..screen becomes dark BLACK and then after some time
> its work normally …………………
>
> so pls ensure this time that handset problem does not occur again as
> the warrenty period only remaining one month
> I am already submited my Handset at your Nokia care (E-3,
> L.G.F., Main road Kalkaji) Service Centre.
>
> I request you now please Resolve my handset Issue.
>
> Details are :
> My Ealier Job Sheet NO : (30/April/2008)
> Document No: COC /1500/[protected]
> Jobsheet No : [protected] .
> Jobsheet date: 17/01/2008 .
>
>
> Current Job Sheet NO
> Job Sheet NO :[protected]/090120/29
> IMEI NO : [protected]
> Product Code : 0552249
>
>
>
>
> Thanks and Regards
> Yours Sincere Customer
> Kamal Rawat
> [protected]
> [protected]
>
>
>
>
> On Thu, May 1, 2008 at 9:44 AM, NOKIA CARE <[protected]@hcl.in> wrote:
>>
>> Dear Sir/Mam,
>>
>> Thanks for writing to HCL Nokia Care.
>
>
>>
>> We regret the inconvenience caused.
>>
>> Its a kind request you to deposit your handset for analyzing. We would
>> check
>> the same on priority basis and would update you accordingly.
>>
>> Regards,
>> Mohini Singh
>>
>> ----- Original Message -----
>> From: kamal Rawat
>> To: [protected]@hcl.in
>> Sent: Wednesday, April 30, 2008 7:21 PM
>> Subject: Nokia phone problem
>>
>> Dear Team,
>>
>> I have bought a nokia 5300 express music phone on 14-jan-08 and i am
>> facing problem (phone not power on and no display) . earlier also i
>> locked the complaint for the same problem on 17/01/2008 .details are
>> below
>> .
>> Document No: COC /1500/[protected]
>> Jobsheet No : [protected] .
>> Jobsheet date: 17/01/2008 .
>>
>>
>> I am waiting for the positive response .
>>
>>
>>
>>
>>
>> Regards,
>> Amit Aswal
>>
>> The email is subject to Disclaimer as per
>> http://www.hclinfosystems.in/email-disclaimer.htm
>
>
>
> --
> Chilled Winter Regards,
> Kamal Rawat
>
The email is subject to Disclaimer as per http://www.hclinfosystems.in/email-disclaimer.htm
Thanks for writing for HCL Nokia care.
Your handset is not at our HCL care centre, Kindly contact the same care
centre where you deposited the handset.
Thanks & Regards,
Mohini Singh
----- Original Message -----
From: "kamal Rawat" <[protected]@gmail.com>
To: "NOKIA CARE" <[protected]@hcl.in>; <[protected]@nokiacareindia.com>
Cc: <Amit.[protected]@airtel.in>; <neerav.[protected]@in.ibm.com>; "kamal"
<kamal.[protected]@newgen.co.in>; <[protected]@newgen.co.in>; <[protected]@adobe.com>;
<gaurav.r.[protected]@hsbc.com>; <[protected]@hcl.in>; <[protected]@hcl.in>;
<mukesh.[protected]@wipro.com>
Sent: Wednesday, January 21, 2009 1:11 AM
Subject: Re: Nokia phone problem
>
> Dear Sir/Madam
>
>
> I have NOKIA 5610 Handset since 15 Jan 2008. But unfortunately, My
> handset is being replaced/repaired 4 to 5 times during warranty period
> itself because on one problem or other.
>
> I have trusted on Nokia because Nokia is undoubtedly the Market
> Leader in this segment and well known about their service and
> reliability. But I am
> feeling tremendous problems with my handset for alst 6 months and I am
> facing lots of problem due to this.
> Problem are :
> (1) Broken music slider( however i do blame myself for the same..but
> this should be a shame to design engineers of this phone for
> recommending such a fragile slider.
> (2) The recent problem is that I am not getting any kind of display,
> even I tried to remove the battery, and put it back in result is that
> i got inverted (upside down) display . after some time no display
> problem persists ..screen becomes dark BLACK and then after some time
> its work normally …………………
>
> so pls ensure this time that handset problem does not occur again as
> the warrenty period only remaining one month
> I am already submited my Handset at your Nokia care (E-3,
> L.G.F., Main road Kalkaji) Service Centre.
>
> I request you now please Resolve my handset Issue.
>
> Details are :
> My Ealier Job Sheet NO : (30/April/2008)
> Document No: COC /1500/[protected]
> Jobsheet No : [protected] .
> Jobsheet date: 17/01/2008 .
>
>
> Current Job Sheet NO
> Job Sheet NO :[protected]/090120/29
> IMEI NO : [protected]
> Product Code : 0552249
>
>
>
>
> Thanks and Regards
> Yours Sincere Customer
> Kamal Rawat
> [protected]
> [protected]
>
>
>
>
> On Thu, May 1, 2008 at 9:44 AM, NOKIA CARE <[protected]@hcl.in> wrote:
>>
>> Dear Sir/Mam,
>>
>> Thanks for writing to HCL Nokia Care.
>
>
>>
>> We regret the inconvenience caused.
>>
>> Its a kind request you to deposit your handset for analyzing. We would
>> check
>> the same on priority basis and would update you accordingly.
>>
>> Regards,
>> Mohini Singh
>>
>> ----- Original Message -----
>> From: kamal Rawat
>> To: [protected]@hcl.in
>> Sent: Wednesday, April 30, 2008 7:21 PM
>> Subject: Nokia phone problem
>>
>> Dear Team,
>>
>> I have bought a nokia 5300 express music phone on 14-jan-08 and i am
>> facing problem (phone not power on and no display) . earlier also i
>> locked the complaint for the same problem on 17/01/2008 .details are
>> below
>> .
>> Document No: COC /1500/[protected]
>> Jobsheet No : [protected] .
>> Jobsheet date: 17/01/2008 .
>>
>>
>> I am waiting for the positive response .
>>
>>
>>
>>
>>
>> Regards,
>> Amit Aswal
>>
>> The email is subject to Disclaimer as per
>> http://www.hclinfosystems.in/email-disclaimer.htm
>
>
>
> --
> Chilled Winter Regards,
> Kamal Rawat
>
The email is subject to Disclaimer as per http://www.hclinfosystems.in/email-disclaimer.htm
Sir,
I brought nokia 7610 supernova few days back, and now i have given my mobile for servicing, suddenly all the switch stopped working, even the power switch was not working, so i had to take out the battery, and after that i realised that my phone was dead, before i had nokia NGage which had many compliants and many times i have given it to the service center, even the services are not provided properly and now i have realised that nokia has poor product quality, and even the customer care executives do not respond to the customers query and they accepted it as a buggy product, comparatively nokia has few customers than others and no customer will like to loose(or)risk his/her money buying your product and running after the care centers, this comment is not for the replacement or any other response form your side, it is just public opinion on Nokia.
I brought nokia 7610 supernova few days back, and now i have given my mobile for servicing, suddenly all the switch stopped working, even the power switch was not working, so i had to take out the battery, and after that i realised that my phone was dead, before i had nokia NGage which had many compliants and many times i have given it to the service center, even the services are not provided properly and now i have realised that nokia has poor product quality, and even the customer care executives do not respond to the customers query and they accepted it as a buggy product, comparatively nokia has few customers than others and no customer will like to loose(or)risk his/her money buying your product and running after the care centers, this comment is not for the replacement or any other response form your side, it is just public opinion on Nokia.
dear sir,
my mobile no. is 6275 .mobile ringer & keypad ic is is fuse .costumer care said that u will charge rs.1150.my mobile is also in garuntee pls tell me wat im doing.
my mobile no. is 6275 .mobile ringer & keypad ic is is fuse .costumer care said that u will charge rs.1150.my mobile is also in garuntee pls tell me wat im doing.
sir,
i bought one nokia headset from pune, model(Nokia Advanced Headphone HS-62) just before two months, to be exact november. it cost around 1000 rs. but now the problem is it is not working.unfortunately i lost the bill.I notice a hell a lot of probs in my phone since the day i purchased. there is a very poor customer service. i therfore request the concerned people to lookin through the matter.idon't expected it from
reputed company like u.Please take immediate action about this.I certainly hope for some help here...
i bought one nokia headset from pune, model(Nokia Advanced Headphone HS-62) just before two months, to be exact november. it cost around 1000 rs. but now the problem is it is not working.unfortunately i lost the bill.I notice a hell a lot of probs in my phone since the day i purchased. there is a very poor customer service. i therfore request the concerned people to lookin through the matter.idon't expected it from
reputed company like u.Please take immediate action about this.I certainly hope for some help here...
Dear Sir,
I have Use Nokia 3230 Hend Set.Please Tell About Call Barring Password, PTT Setting (Push to talk)Set.
My Mobile No is +91-[protected]
Thanks With Regards,
BISHESHWAR
+[protected]
I have Use Nokia 3230 Hend Set.Please Tell About Call Barring Password, PTT Setting (Push to talk)Set.
My Mobile No is +91-[protected]
Thanks With Regards,
BISHESHWAR
+[protected]
i request you to please deactivate this service it is charging rs.10/day
i request you to please deactivate this service it is charging rs.10/day
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I have changed from Nokia 6610 to Nokia 5320 this week. I would like to know whether standard memory is 1GB or is it 8GB item : 002J065. What device is used for connecting bluetooth to computer so that I can transfer Music.
Thanks
Dinesh Khandelwal