PayTM Mobile Solutions Complaints & Reviews

I recharge BSNL mobile no ********** for Rs. 50. order no is 35392130 and bank transaction id is 477133 on dated- 15th April 2012, 11:19 AM .After recharge process they are show the message "Recharge of Rs.50 for BSNL mobile number ********* SUCCESS 50
Net Payment Received Rs. 50" .but still now (16th April 2012, 8.21am) no balance credited to my mobile no. I contact with paytm.com by email 3 times but the authority of paytm.com do not cotact with me.

Good Morning Sir,
Mera Paytm mei account hai.[protected] ko mere account mei Rs.20 the. mujhe videoconD2h recharge karna tha. isliye mei videocondd2h recharge karne ke liye paytm Rs.20+80 atm se use kiya. par transacton fail hone ke karan, mera paytm mei jo Rs.20 the. wo bhi deduct ho gaye. main continue paytm wale ko email karta aa raha hu .par har email mei bank ka statement mang rahe the aur aapka balance safe hai. Par jab main bank statement email kiya to last paytm wale ka email aaya ki aap pehle balance use kar chuke hai. Please resove my problem.

Paytm transaction failure Order no. 22743311
transaction date 21-mar-12 07:10:47
A/C no. [protected]
With regards.
Manoj kumar
email id:[protected]@gmail.com

sir,
On aug 5,12 ,i tried to add rs300 in my paytm account (online recharge facility) but due to failure amount deducted from my account but not added into my paytm balance.my account detail is:

5 Apr 2012 TO TRANSFER-INB Avenues India Pvt. Ltd-
CCA12DGSH656I GA0575264 TRANSFER TO [protected] AVENUES INDIA PVT.LTD. 300.00
and my paytm balance status is
05-Apr-12 34717516 Rs300 added to Paytm Cash 300 Payment Failure
i have sent mail to the "[protected]@paytm.com" three times but they are not responding towards this.....kindly refund my amount as soon as possible...

My Reliance CDMA mobile no [protected] has been recharged for Rs.
220 on Paytm.com on[protected].

Rs 220 has been deducted from my Paytm Cash Account but I did not receive recharge in my mobile account.

Paytm order no is 34985591 for said transaction. Now Paytm is not ready to refund 220 and even not giving transaction ID for same recharge.

After continuos followup I am unable to get any positive reply from Paytm, Pls help to get my money back.

Vinod Vishwakarma

i made internet mobile recharge through "Paytm", the money deducted from my account and also the mobile recharge sms come from paytm as 34950252, up-till now there is now money in my mobile account, due to this i also harassed as gone out and my one work interrupted badly as i have no balance to call.

Please resolve my issue either they back my money or recharge my phone.

Dear Customer,

Rs.200.0 has been Succesfully added to your Paytm Cash account.

Your order details are as follows:

Order Number: 23307519
Registered Mobile Number: [protected]
Date: 25-Mar-2012 12:15:42 AM IST

S.No. Product Description Price
1 Addition of Rs.200 to Paytm Cash Rs.200.0
Final Payment Value Rs.200.0
Payment Mode:
Rs.200.0 paid by ATM Card (State Bank of India Debit Card)
Note: This payment may appear in your bank statement as 'Avenues India Ltd' or 'Paytm' . The bank transaction id is[protected].
For any queries about your order, you can contact us at [protected]@paytm.com. Please don't forget to mention the Order Number while writing to us.
Thanks again for choosing Paytm - the most simple & secure prepaid recharge service in India!
Best regards,
Paytm Team
(this is my record of paytm balance and now i have lost it,paytm team is saying this ammount has baan returnd but i have no idea and no any record of my paytm balance.pls clear it.thnks

i recharged my mobile no [protected] bye using paytm.com the reduction of money is done in my account but my mobile no is not recharged with the amount and company also not given any kind of order no. when i asked them about my complaint they said that you should give order no .its almost 5 days passes but the company not refunded my money.

Hi,

I have recharged rs 180 to my vodafone no.[protected] through internet banking using paytm site and I get no confirmation massage from paytm site that my account has been recharged, my balance cut off from my account but my account does not recharge

I would be glad if CC fofum takes some action against Paytm

Details: Bank bill
BIL/[protected]/mob recharge 180/PAYTM.COM-IND-K

Regards,
Ranjoy
[protected]

hello,sir my self v s prasad. i have recharged rs100 through in paytm but recharge is unsuccessful.
my order number is 34681605. please solve my problem

I am Shamik. I have recharge my mobile number ([protected]) with 501 on 2nd April through Paytm.com. But my mobile no ([protected]) has not recharge with 501 but the site has shown that my number has been recharged with 501. When I have enquired with BSNL customer care they r telling that my number has not recharge with the amount 501. So where my amount has gone?????????? I do want to have clarification from Paytm.com side. And want my mobile to recharge with 501. Paytm.com should be banned for harassing the common people. Disgusting.

when i start online recharg the amount of money tranrfer from my paytm account but the balance couldn't reach to the customer

My balance was deducted from my account on 15-March-2012 i recharged my mobile [protected] but i didn't get any balance of 450rs and any messages so how can i withdraw my balance form Paytm.com i think it's cheat me and vodafone customer also give me tat time they said to me we will revert you after 24 hours. so please help me because i am poor person i am living in delhi. and my account name is SBP STATE BANK OF PATIALA

I recharged from PAYTM.com for my prepaid idea mobile in UP(W) circle for Rs 155, i should have got the benefits as mentioned for the recharge of Rs 155 which was a talktime of Rs138.53.but what i got was a totally different recharge.without any talktime.

So either they should refund my money or recharge the amount correctly also they reply to mails after 2 days and they have not given a contact number for customers.

I hope this will solve the issue.

Awaiting urs
Rohit
[protected]

Dear Sir,

Today i recharged my cell [protected] ... with Rs 99 ( Net Plan ) and i got a message confirmation that recharge is successful

I started using net, later realising that all my main balance (more than 200 Rs )became 0 in just 10 mints

and they dont even have customer care to whom we can redress our complain ...just a email service

Even if they refund my 99.. who will take responsiblity for over Rs 200 and the harassment .. coz we charge from paytm to say time...

I am in urgent need to use net... now should i again recharge ??? again 99 gone...

Just a poor thing :(

Thumbs down this time for Paytm

regards
Kunal Parakh
[protected]@yahoo.co.in

i had (mobile Num [protected]) paytm online recharge .that unsucessfully . but deduct amt from my a/c . transaction num is[protected] & order no 22926765. i need refund soon as

paytm order no[protected] dt- 09312 recharge reliance gsm no [protected] gprs pack rs 99 on 093 but paytm order status this recharge successful and my mobile not recharge .pls help me

SIR,
AS YOU CAN SEE THE ASSURANCE GIVEN BELOW, BUT AMOUNT OF RS.400, AFTER 15 DAYS, HAS NOT BEEN REFUNDED TO MY SBI ACCOUNT. KINDLY LOOK INTO THE MATTER AND RESOLVE IT AS EARLY AS POSSIBLE. PLEASE INFORM ME VIA MY E-MAIL. THANK YOU.
Ankita Chauhan, Mar 03 11:53 (IST):
Dear Customer,

We regret that your recharge request on Paytm was unsuccessful. This recharge failed because of a temporary technical error at operator end.

Amount of has been refunded to your Paytm Cash balance. The Paytm Cash can be used for your next recharge or any other order at Paytm.com.

You always have the option to transfer Paytm Cash to same credit card or bank account, just visit the "Order Status" page and click on Initiate Transfer.

To know more about Paytm Cash you may visit http://www.paytm.com/what-is-paytm-cash.html

Should you require any other assistance, please do let us know.

Regards,
Ankita Chauhan

On 29/02/2012 I logged onto http://www.paytm.com/ to make below two recharges:
Order#19965187 on 29-Feb-12 18:27:34
Order#19966285 on 29-Feb-12 18:35:14

However, as they both failed, the company promised to refund it as Paytm cash which was done only for one of the orders and am still awaiting refund for the other.

Communicating with the company has been a painful experience for me. Instead of their 'promise' of 24x7 support, the only point of contact is their email id ([protected]@paytm.com) that seems to reply like a robot set to answer. Refer below email communication for details:

From: Paytm [mailto:[protected]@paytm.com]
Sent: 12 March 2012 16:51
To: [protected]@gmail.com
Subject: Re: [#[protected]] Discrepancy in Paytm Cash Balance

Dear Customer,

We regret that your recharge request on Paytm was unsuccessful. This recharge failed because of a temporary technical error at operator end.

Amount has been refunded to your Paytm Cash balance. The Paytm Cash can be used for your next recharge or any other order at Paytm.com.

You always have the option to transfer Paytm Cash to same credit card or bank account, just visit the "Order Status" page and click on Initiate Transfer.

You may also watch our videos for more information: http://vimeo.com/paytm/videos

Should you require any other assistance, please do let us know.

Best Regards,
Team Paytm
[protected]@paytm.com
On March 12 @ 04:38 PM, Sumod Malayil<[protected]@gmail.com> wrote:Hello Paytm Team,

I am utterly disappointed with the Paytm support and now doubt my trust in Paytm.
I have mailed repeatedly explaining the issue that is faced. Request your immediate action.
Also let me know if i can reach out to any alternate contact (email or phone).

Regards,
Sumod Malayil

On Mon, Mar 12, 2012 at 12:31 PM, Paytm <[protected]@paytm.com> wrote:
Dear Customer,

We regret that your recharge request on Paytm was unsuccessful. This recharge failed because of a temporary technical error at operator end.

Amount has been refunded to your Paytm Cash balance. The Paytm Cash can be used for your next recharge or any other order at Paytm.com.

You always have the option to transfer Payt m Cash to same credit card or bank account, just visit the "Order Status" page and click on Initiate Transfer.


You may also watch our videos for more information: http://vimeo.com/paytm/videos

Should you require any other assistance, please do let us know.

Best Regards,
Team Paytm
[protected]@paytm.com


On March 12 @ 12:28 PM, Sumod Malayil<[protected]@gmail.com> wrote:Hello Paytm Team,

Please read through my earlier stated query. You have not answered it yet.
In simpler words, Rs 125 (of either Order No 19966285 or[protected] has not been refunded to my account and is missing at present.

Please validate w.r.t below screen shot:


Summing up P aytm Cash transactions: +125 +34 +125 -125 = Rs.159.00
Paytm Cash Balance = Rs.34.00
MIssing amount = 159 - 34 = Rs.125.00

Please call me at below contact if any further details or clarification is required.

Regards,
Sumod Malayil


On Mon, Mar 12, 2012 at 10:50 AM, Paytm <[protected]@paytm.com> wrote:
Hey,

Your money has already been refunded to your Paytm Cash balance. You can use this Paytm Cash to pay for your next recharge on Paytm.com.

Please note: If your recharge fails on paytm.com your money gets refunded directly in to your Paytm Cash balance. This way you do not need to wait to receive the refund in your bank account. Paytm Cash is your own money which you can use to make payments on paytm.com without requiring you to enter your bank details on paytm.com all over again.

You always have the option to transfer Paytm Cash to your credit card or bank account, just visit the "Order Status" pag e and click on Initiate Transfer.

You may also watch our videos for more information: http://vimeo.com/paytm/videos

Should you require any other assistance, please do let us know.

Best Regards,
Team Paytm
[protected]@paytm.com

On March 12 @ 02:23 AM, Sumod Malayil<[protected]@gmail.com> wrote:Hello,< /div>


This is with respect to below Order Nos:
19965187
19966285
19967169

As these recharges failed a sum of Rs.284 was to be ideally present in my Paytm cash balance.
I made an order of Rs. 125 today (Order No#[protected] which should land me with Rs.159 in my Paytm cash balance; however, my Paytm Cash Balance states I have Rs.34 only.

Can you please look in to this?

Refer below screen capture for more details:


Regards,
Sumod Malayil

I loaded my Paytm account with 700 rupees and there is still 456 rs remaining in it. But whenever I'm trying to recharge my number using PayTM cash I'm getting this error " Due to some security reason your account has been blocked. Please contact with Paytm Team. [protected]@paytm.com " I have contacted Paytm but they are not responding. So I want my money back.