[Resolved]  Philips 32" LCD TV — Poor Quality of Product & Services

Philips Television — Low Quality Television By Philips

Dear Sir,

I had purchase Phillips Television with Combo offer (Phillips DVD Player and 5.1 Home Theater Free) worth Greater than 15000 rupees 7-8 months before from Reliance mega mall (Iscon Mall), Ahmedabad, Gujarat, India.

After purchasing this TV within 3 months we are facing some of the issues like, Screen become completely Green/Blue/Red/Yellow various combinations of color, and also many times Green/Blue/Red/Yellow filled circles/spots appear on the screen and when the light color flow on the screen, screen gives dissolve effect and many more issues.

I have registered my complain to their Reliance ResQ Center almost 5 times, and also communicate with their resQ department's responsible persons via emails/calls and SMS.

I have also convey the same to Reliance ResQ Center people almost 20 times they have just register my complain, and each time when I call to them, they just tell me that your complain is register and our engineer will come to your home and visit by so and so date and so and so time by today or tomorrow, and likewise...

I have also take so many snaps and Video’s of the problem that we are facing right no with such a low quality television in my cell.

And one of their senior people came and I had saw him the snaps and videos in my cell and also he had mark/watch the same issue in our television and he also take the snaps in his VGA very low quality camera mobile phone after almost 15 days of our complain registered with him.

Then again I have called to their resQ center, and again they told me that “Our delivery van will come to your place and will collect your television and again we are waiting, waiting and waiting”

We are doing jobs, and we had already taken so many half day/ full day leaves from the offices in wait of their engineers and each and every time they just give the time line, but none of their engineers came and visit the problem…

So, I am helpless and meanwhile I find the ray of hope to get my amount back with claim and the time and money that Me and my family had spend so far in wait of their engineers, but now I am tired and wanted to complain the same to "Indian Consumer Complains Forum".

If you need more details then please let me know.

I have in proof their SMS, Mails everything.

Please do the needful, regarding this matter.

Thanks & Regards,
Bhavdip Shah
(Sr. Software Engineer)
Ahmedabad, Gujarat.

Finally, We releave from the television and its picture tube issue.

We get the same product with fresh piece as a replacement from philips.

Thanks.

Dear consumer,
we regret and apologize for all the inconvenience caused to you.
We request you to kindly share your contact or complaint related information.
We assure speedy resolution to your complaint.
Thanks & regards,
philips consumer care, india
[protected]
[protected]

Mobile Fault

You submitted following inquiry: i have brought philips mobile E122 from Indian Time Shopping Site on december 28 2013 .speaker problem not able to hear voice.there s no response from customer serivce. waiting for ur response.