Philips India Complaints & Reviews

RESPECTED SIR,

PHILIPS CENTER HAVE IN AGRA BUT SERVICE PROVIDED CAN.T LISTEN OUR PROBLEM BECAUSE I AM TELL HIM 4 AND 5 TIME'S YOUR VIDEO PLAYER CAN'T WORKING PROPERLY BUT HE CAN'T LISTEN. SO PLEASE SIR TAKING SOME ACTION ON MY JENOUN PROBLEM.

Non-Response/Not Benefiting Customer as promised
I purchased Philip Product,got complementary Gift from Philips for Movie & Lunch Buffet. I tried to book my Ticket & Lunch many times on your numbers i.e [protected] and [protected] given in the coupon are not accessibleI. Plese reply or contact me within 24 hours, If not I will move to Consumer Courts. Voucher No-PLC3074260) PLL3074260T) . my email id is [protected]@rediffmail.com and my contact no is [protected]


Thanks & Regards

I purchased Philip Product,got complimentry Gift Voucher from Philips for Movie. I tried to book my Ticket many times on your numbers i.e [protected] and [protected] but was not able to get through. Contact details given in the coupon are not accessible.Voucher No-PLC 6757523(MOVIE).
Shame on company like Philips to use such malpractices to increase sales.
Thanks

Gaurav Sacheti
[protected]

Philips is offering free Videocon D2H connection with the purchase of their LCD or LED TV. Further it says if recharge of Videocon connection is done then the subscription is extended by 4 years.
I bought Philips LED TV on 29 March 2011. I also paid RS4444/- in cash. I also did the recharge but Videocon first extended the subscription by one and half year and finally by three years.
So please do not get lure by the offer from two large organization togather. In the process the dealer M/S. Radhika has not got his money for the TV as I had to do stop payment of the check. Since 29 March 2011 till yesterday I must have made no less than16 calls, made more than 10 visits to the dealer but of no use.
It may be better to by a chinese TV and get a seperate sattelite connection from TATA.

This is Vinay from Bangalore. I bought a 46 inch LED TV 46PFL5755/V7 from Croma Sadashivnagar, Bangalore in Nov 2010. I was told that the TV support all format of video therefore I played few high definition movies through pen drive & external hard disks. I played a movie of 2 hrs 40 min. to my surprise the movie ran for just 2hrs 3 min 19 sec & after that it just swapped to next movie or came to home menu. These problems persisted in many movies which are above 2 hrs. I complained this to the nearest Philips service Centre at RT nagar, Bangalore. For three months nobody responded to my problem even though I repeatedly called them. After four months a technician named Ganapathy was sent to my home to check for the problem. He inspected the problem and reported to his superior named Sriram. This routine checking went for another one month. Though many technicians reported that there is a fault in the PCB board, they used to send technicians one after the other every week. At last I complained to the Bangalore head for TV services named Harish. At first even he made all promises that he will rectify the problem as soon as possible. He too didn’t turn up later. After few days I contacted the dealer I bought the TV to which Harish got a new PCB board from Chennai and had it installed. Even after new board was installed the problem persists. When I informed Harish regarding the same he abused me badly instead and said it is my fault not his. I played the movies in one my friend’s place who has a Samsung LED TV. It played flawlessly. Then I asked Harish to arrange any other TV so that I can show that it is not my fault. But he is not ready to co operate. Every time I call he dismisses my calls. I am really frustrated with the quality of service rendered by Philips service centre.

It’s almost a year now that my Philips TV: 29” HDMI, Model no. 29PT7325/69 has been under repair/Ic replacement every month.
Last year-Feb 2010, the picture appeared slightly cut(like an arc) from both the ends (horizontally –which was termed as “hyperbola” problem by the technicians at the Philips service centre.
The technicians at the gurgaon(Hi Tech Philips service centre),sheetla mata mandir road, after several visit, indicated that the parts required to correct the problem are not manufactured now and hence he will replace the complete TV circuit(motherboard) and did the same.
Since then the TV have been repaired 4 Times and the problem is worsening day by day, as on 29th March 2011 the TV is not receiving power from the supply.
I would like to ask PHILIPS, how can they stop manufacturing parts for the TV within 5 years of its Launch and if a customer is facing problem with the TV set what is the customer suppose to do in such situation.
Their no response from the customer care even after placing my complaint(Pgur[protected])

My Philips Television type 29PT2204/94R, has been taken by the Philips Service Centre for the past 45 days and they have not bothered to call me, update me on the status of repairs neither have the given me a simple reply asto can they service/repair thier product. I have made over 100 calls to the service centre and thier toll free number and they simply give appologies. The World Cup (cricket) is nearly over and they have made me go through this ordeal of not watching it.

Thier Tag line Sense and Simplicity should be changed to Senseless and Complicity- we create products but donot know to repair them if they conk off

Require the consumer forums intervention

I gave my product Philips/Music system fw v795/21m for servicing on 16th March 2011 and was told that I shall be given it on 19th March.Till date the status is still work in progress.The non competence and excuses of the staff of Sector-45 Philips service station have really been unbearable.Also they charge unreasonably by charging for things which did not have problem and now they say are faulty.Kindly look into the matter and do the needful.

Balwinder Kaur
[protected]
Chandigarh

My Philips Plasma T.V Model no. 42FD9954/69, Serial no. AG[protected]purchased in name of my wife Kala Jain) was working erratically so I made a complaint to Philips and they sent their engineer from their authorized service centre M/s Micro Services on 12/11/2010. The problem with the T.V was that it used to work perfectly most times and sometimes there would be no picture and the power light use to flicker. The Cricket World Cup was about to start soon so I thought to get this small problem repaired in time.

Mr. Rehmat Khan visited on 12/11/2010 and he advised that the filters have gone bad and needs to be replaced so I agreed and he came with the new filters after two/three days and replaced the filters. But the T.V would not work in spite of changing the filters so he called his superiors and I was told that the power supply of the unit has to taken to the workshop to get it repaired. The engineer took away the power supply and brought back the repaired power supply after few days but that too did not work so they advised me that the entire unit has to be called to the service centre and they took the T.V set to their workshop on 1/12/2010. They promised to get it repaired with 3/4 days but when no information from the service centre came I called them and was told that it will be ready in a day or two. After a few days I got a call from Mr. Avnish that the panel is defective. I was surprised that all these days they promised me that the repairs are under way and it will be delivered soon and all of a sudden I am informed that the T.V panel is defective. Mr. Avnish also told me that it’s no use to repair the panel as it will cost almost 3/4 of the price of the T.V set and never gave me the exact estimate. Also he kept on offering a new T.V on which he assured me to get a good discount. I suspected that something is wrong and so I told him to send my T.V set back to me. For almost 15/20 days he did not send the T.V set back and in spite of calling him so many times no satisfactory answer was received.

In the mean time thrice I got a call from their delivery van driver that he is delivering the set but never came. On 3/01/2011 when only the servant was at home the delivery van came with my T.V set and delivered it to my place when nobody was at home except for the servant who cannot verify if the set is in as it is condition or not. The delivery man came and hung the T.V on the wall and went away.

After a few days I noticed that the panel is cracked from the inside and as I was busy in my son's marriage I called the Mr. Avnish of Micro services and told him that the panel is damaged at the service centre. Aparently, the T.V had a problem with the power supply but due to mishandling of the set the panel was broken by there engineers or the delivery man. First he denied and when I threatened him to take legal action he agreed to send his engineers to verify the damage to the T.V panel. Mr. Sofiyan and Mr. Rehmat Khan visited on 15/02/2011 and verified the damage caused to the panel and also took pictures to show to their superiors.

After few days Mr. Neeraj Mishra (Branch Service Manager) of Philips called me and as usual first denied of any fault of theirs. After a few phone calls and writing to him that I will be forced to take legal action he agreed to visit personally with the engineers of Micro Services to once again verify the damage to the T.V Panel and Mr. Neeraj offered me to compensate for the damage caused to the panel by offering substantial discount for the model I select of any Philips T.V. But after I selected a model he was quoting me the same price as is offered by one of their own dealer in the market.

Apparently, Mr. Neeraj and Philips never wanted to compensate me and wasted my time to harass me to no end. I have gone through tremendous mental agony as the Cricket World Cup is on and I don’t have a T.V in my living room and my entire family is upset about the whole episode.

I request your esteem forum to take this matter up with the Philips Company and help me to get the panel of my T.V replaced by the company at their cost and also penalise the company for all the harassment and metal torture caused to me and my entire family.

Awaiting your acknowledgment and advise.

Thanking You,
Naresh Jain,
9/24 Shyam Niwas,
Off Warden Road,
Mumbai- 400026
Cell no. [protected]

Bough LCD TV in 2008 of philips brand. There is default in speakers, Even after called 4-5 times customer care, no one turned up.

We bought a Philps Electrical Rice cooker from Metro Cash and Carry in the last week of December 2010. We used teh product after 3 days of buying and upon first use itself we found that the product was fauluty. We reported this to Metro and they advised us to go to the service center. We approached teh service center on CBI Raod in RT Nagar Bangalire. They collected the cooker and as promised returned the unit after a week saying that the problem is rectified. When we use the product again at home the same problem continued. We again took the product to Service center on 5.1.2011. The Work Order number is [protected]. Work order is in my wife's name Nirmala PrabhuWe have made multuiple calls to service center and Philps scustomer care toll free number. Both teams are lying and are giving false promises. But till date neither they have rectified the problem nor returned the product.

I feel cheated and let down by a comapny like PHILPS. I here by request the authorities to take thsi up with the concerned and get me justice.

I also strongly recomment all the consumers not buy any philips consumer product.

Rgds
Harikrishna Prabhu

I had booked a Philips Food Processor in E-zone Hebbal kempapura Bangalore on[protected] morning. They told that the demo person will come in the evening. But even after 3 days ie on[protected] in the evening the Demo person Sathya calls me and tells that he is busy and cannot come and will come next day. Really this is a shame on the part of E-zone passing the responsibility on others and not having courtesy to follow up. Do not purchase any thing in such shops. Directly go to a dealer and get the stuff and enjoy.
Dr N B shridhar
D-18 Veterinary College Hebbal Campus
Bangalore 560024

sir / madam


i have taken an dvd home theatre from prabhdevi on 26/-2/2011 evening .They told me (because there is load they can send the product on 27/2/2011i told him (ok) . We Can send on 28/2/2011 around 3 to 4 pm because of these i have seat at home full day but he came at 10pm.
and now demo person came at afternoon 1/3/2011 and he notice that (remote is diffrent )(ok) on same day we updated them they told us they will send him at 6.30 but again he didnot came(ok) . and whenever we call them they told us he most be coming but he didnot came for whole day now on next day that is 2/3/2011 they told us he must be caming around 3pm whole day went he came at 8.30

now what to do?
is these your service
because of these resons we are takening product from you

Ashar dhruv
[protected]

I have posted on my issue on Philips facebook page which I suggest everyone that is on here to do at http://www.facebook.com/?ref=logo#!/philips
or at
http://www.support.philips.com/support/contact/contact_us.jsp?userCountry=us&...⇄ - Saturday 8:00 AM - 11:00 PM EST&weekEnd1=Sunday 9:00 AM - 6:00 PM EST&_dyncharset=UTF-8

This is a 3 page letter that I emailed as well as mailed into P&[censored]SA INCORP. P.O BOX 430 DALEVILLE, IN[protected] AND P&[censored]SA P.O BOX 672768 MARIETTA GA 30006. Nothing has been done to correct this issue! This has been everything that has happend in the past month with Philips!!!

My name is Jesse W*****, my reference number is ******. I would like to start off this E-mail by stating that I really hope that this reaches someone with authority, as well as someone who monitors the customer service department on quality! I have been informed that this is the only way to get in to contact with those departments. Almost every time I have called into customer service all of the customer service people that I have talked with have been disrespectful, they have given nothing but excuses about what could be wrong with my television, they have passed the buck almost every time, and the times where they didn’t pass the buck it would turn into a argument about what they are doing for me and that nothing (repeat NOTHING ELSE CAN BE DONE FOR ME, THAT ALL RESOURCES HAVE BEEN STRECHED PASSED WHAT IS NORMALY DONE). I have been passed around from department to department, from customer service department to managers, from managers of customer service warranty department in Philips to another company that deals with your repairs, to managers from that company, back to Philips warranty department. So with that said here is the story of what has been going on with my repair account as well as what I have been going through so far.
On May 1st of 2010 I purchased a 47” LCD 1080P 120hrtz television for my birthday. I brought it home and turned it on, from the very first time it was turned on I noticed an issue with the picture, it just didn’t look right. The T.V would have a trailing/ aura like field around the person or vehicle on the screen anytime the camera angels were moving or when there was anything moving past the screen, but if everything was still after a couple of seconds it would do a video camera like focus and from the middle of the picture out it would focus, and while the picture was still it was an amazing picture. This was happening with DVD’s, Bluray's, and video games. Video games were the worst but all of them were having the same issue. I thought that it was just a setting issue on the T.V from the store and just needed to be changed to the correct setting to fix the issue. It was a T.V that was put in “my man cave” so it was not getting used very often when I purchased it, so the issue was not bothersome at the time, also with the 1 year warranty I figured that if it was not a setting issue I would get the issue fixed soon with little to no hassle (considering I have never had any issues with any Philips product that I have ever purchased). A couple of months ago I started messing with all the settings on the T.V, everything from dynamic contrast, digital natural motion, noise reduction, mpg artifact reduction, color enhancement, active control, and picture format but none of the settings were fixing the issue. I tried all sorts of different combinations and when that didn’t work I changed the HDMI cords, then changed the input to component cords but still was having the same issue. I then went online and downloaded the update file for my T.V and installed it on the T.V thinking that it was a software issue, but it still did not correct the issue. I finally gave up and called the customer service warranty department to get the issue corrected. I called on January 27th, 2011 but was informed that my T.V was out of warranty and that I needed to send in a copy of the receipt with a reference number, type of television purchased, amount of purchase, date of purchase and card number that the device was purchased with. Within the hour I faxed in what was requested and called the next day to find out what needed to be done from that point or if I could speed up the process in any way. I was told that it was not received from the correct department and nothing could be done until then, but it could take anywhere to 24 to 48 hrs before they receive it. I called on Saturday again to find out that it was not in yet but I should get a call by Monday. I called on Monday to find out that it still was not in and that there would be no reason why I don’t get a call sometime on Tuesday, but if I didn’t to call back in by Wednesday morning to call back. I called late in the afternoon on February 2nd, 2011 and was told that they don’t know why no one had called yet but they could setup an appointment for someone to come to my home and repair the T.V on February 10th, 2011 from 8am-12pm. I had to cancel a school appointment to make sure I was here for the repair Tech. The repair tech form Electra-Sound, INC. called on Thursday at 9:54am stating that he was on his way and would be at my home shortly. I received another call from the tech at 10:17am which he had stated that he did not have the part that was ordered for my television and would have to go back to the garage to pick up the part. I received another call from the repair tech at 10:51am stating that he was at my front door. When I opened the door the first thing the repair tech asked me is if I had a star screwdriver due to he didn’t have his tool box or any tools with him to do the repair. I found what he needed to do his job out of my tools. After he swapped out the main board in my T.V he stated he was done; I stated that I wanted to test to see if it was corrected. It had not been corrected and was also doing something else that it was not doing before. He stated that I should just need to change the HDMI cable, and if that didn’t work to change it to a High-Speed HDMI cable and that should fix the issue. I informed him that I have already changed the HDMI cable, as well as the type of connection to the T.V; also that swapping to a High-Speed HDMI cord would not do any difference. He stated that he will send in the paper work stating that the device has not been fixed and that I should get a call soon about what would need to be done from that point. I called into Philips Warranty department after the repair tech left to see if I could speed up the process in any way by faxing the sheet he left with me or anything. I was told no and that in 24 to 48 hrs they would have the form and proceed from there. I called in on Friday and was told it was not in, I called in on Saturday and was told it was not in, I called in on Monday and was told it was not in however I was told that there would be no reason that it should be in on Tuesday and that if I don’t receive a call by Wednesday morning to call in again. I called back on Wednesday February 16th late in the afternoon and was told that they could set up a new appointment for a repair tech to come to my home on February the 24 between 8am-12pm and that this repair tech would have to change out a different board inside the television, I stated that would be fine. On February 23rd I received a call from Electra-Sound at 3pm stating that they had not received the part that was needed to swap out the second board in the television. I told them that I was not ok with receiving a call at 3pm the day before they are supposed to come out, after I changed my school schedule, and travel plans to be here for another repair tech to fix the T.V. I was told that nothing could be done from their side for how unhappy I was, as well as wanting it corrected and fixed like I was promised on the day I was promised! They told me that I would need to call back to the warranty company and see what they will do because Electra-Sound would only reschedule the appointment. I called into Philips warranty department and immediately asked for a supervisor; I informed the customer service rep that I didn’t want to explain everything more than once and that I wanted something finally done to correct all the issues and that it just would be easier to transfer me to a supervisor. The customer service rep stated that that would be fine but would need info before he could do anything for me. From that point on the customer service rep was not listening, would not transfer me to a supervisor even after I asked over 5 times, and argued with me about what was happening with me as well as how I have been treated over the whole ordeal for over 29 mins before he finally transferred me. I informed the supervisor of everything that I have been going through as well as the notes of my account for the supervisor to tell me that the repair company has it in their hands, and that nothing can be done until 20 days of them having the repair. The supervisor stated that if I wanted to get this info to anyone with any type of authority I would need to go to the web site and email my issues in. After that day I have not hear anything or receive any calls from the Warranty Company, the Repair Company, or from any Supervisors about the new repair date, what will happen with my issues, or what will be done to correct the issues and problems that I have had to keep me as a customer. I called into Philips Warranty today February 28th and spoke the a customer service rep who I informed everything again to, who stated that he will be forwarding the info to a escalated referral department of the issue and that I should receive a call within the next 24 to 48 hrs about what actions will be taken to correct the issues. However he didn’t know what is going on with the repair currently and said that once I receive a call from the referral department it would most likely be figured out from there.
The ball is back in your court to figure how to fix my television in a timely manner, how to keep me as a customer, and what to do to make me a satisfied customer to ever want to purchase another Philips product ever again. I had told your customer service department before that the way I have been treated and talked to that I would have no problem smashing the T.V or throwing it away (trying to explain how mad and upset I have been) and your customer service people have said to me (it is your T.V sir you have purchased it, if that is what you feel like doing your more than welcome to but it will void your warranty). I have never been treated or gone through so much trouble. Philips needs to get their act together, I have been mistreated, have a T.V that is broken, had a repair company that can’t do their job professionally, and have been trying for over a month to get this done. What are you going to do?!

Dear Philips Team,

I own a PHILIPS portable DVD player which was gifted to me by my Sister from KUWAIT. I have rarely used the PORTABLE DVD PLAYER. Maximum I played around 15 movies using the DVD player. I have attached the bill date with email.

Issue: Past some days I tried to play a DVD and my player is working but lines in display. I walk to the PHILIPS service centre and they informed me that “There are some issue’s with display and they do not have the spares to replace since it’s an imported one.”

DVD Model no:PET1030/98
Serial NO: LL3B[protected]

Please do the needful.

Regards,
Jibin Joseph

Mrs. Haridasi Paul of 68/26, Jessore Road, Kolkata - 74, Purchased a philips water purifier which model No. WP 3890 on 12.10.2009 from sales Emporium Nager Bazer, 3 Months ago I changed Filter from yours ser5vicing Organisation M/s. Jay Bee Electronics, Kolkata - 25, Now it was Fully Stopped. What can I do? will i go to Consumer Forum Customer care, nor you will change Filter immediately. Now I am Complaining against yours servicing Center Jay Bee.Plz take necessary action and solve my problem as early as possible from your end.

Complainer : - ILA BANERJEE
Contact No. [protected]/[protected]

Dear Sir,

I purchased a Steam Iron o0f Philips on 28.03.2009, its Thermostat started malfunctioning in November 2010 I took the product to Philips authorised Service Centre t Aalap Services on 30.11.2010 I was asked to wait to collect Iron after repairs. After an hours wait I was delivered the Iron I took it to home and started ironing clothes resulting damage to clothes due to malfunctioning of Thermostat and defective coating in the base plate. Again I took the Iron to the Centre on 09.12.2010 and was asked to collect it on 11.12.2010, I was told that its Thermostate is defective and they have adjusted its setting but I refused to accept and asked them to replace the Thermostat for which they refused.

Later on I sent mails to their respective offices and got the reply that they will shortly revert back to me but that SHORTLY did not come and now they have responding to my Emails.

I will request all to keep away with PHILIPS products as they do not honor commitments.

Given below is my initial mail subsequentle replies received and my further mails in the matter which are self explantory. These Multinational Companies are looting the public on account of Brand image. Its products are not worth to buy.

Alok Bansal
+[protected]



SHAMELESS FELLOWS, DO NOT HAVE COURTESY EVEN TO RESPOND. TIME LIMIT GIVEN ENDS AT 16.00 HRS.

Alok Bansal

From: Alok Bansal
Sent: Thursday, February 24, 2011 4:40 PM
To: 'Philips Consumer Care'
Subject: RE: Philips feedback - CONSUMER - IN - [sender:alok.[protected]@electrotherm.com]
Importance: High

USELESS AND EXTREMELY POOR SERVICES AND FOLLOW UP ON PART OF PHILIPS. NO ACTION TAKEN SO FAR AFTER YOUR MAIL OF 18th FEBRUARY 2011. NOTE THAT I WILL POST THIS COMPLAINT ON NET ON 25th FEBRUARY 2011 AT 16.00 HRS IF NO REPLY IS RECEIVED. THIS IS THE FACE OF AN INTERNATIONAL COMPANY.

Alok Bansal

From: Philips Consumer Care [mailto:[protected]@philips-customercare.com]
Sent: Friday, February 18, 2011 5:16 PM
To: Alok Bansal
Subject: Philips feedback - CONSUMER - IN - [sender:alok.[protected]@electrotherm.com]

PHILIPS
Dear Mr.Bansal,

Thank you for contacting Philips Consumer Care.

With respect to your e-mail, we deeply regret for any inconvenience you have faced, and shall look into the matter .As we at Philips Consumer Care believe in sense and simplicity, please note that your request has been forwarded to the Branch Service Head. As soon as we receive the feed back we will inform you accordingly.

Kindly bear with us till then.

For any further assistance, please do not hesitate to contact us again.

Kind Regards,

Philips Customer Care
Executive Name: Mohit
Contact Us #[protected]Toll Free),[protected]Standard rate apply)
Work Timings: Mon - Sat # 9am to 9pm / Sunday # 9am to 6 pm

Philips Customer Care Care,

How much time the concerned department needs in responding. It appears tall claims made are crashing and a casual approach is in place.

The department thinks customer will forget and they will carry forward their befooling attitude.

Cordially

Alok Bansal
[protected]

From: Philips Consumer Care [mailto:[protected]@philips-customercare.com]
Sent: Thursday, February 10, 2011 10:39 AM
To: Alok Bansal
Subject: Philips feedback - CONSUMER - IN - [sender:alok.[protected]@electrotherm.com]

PHILIPS
Dear Mr.Bansal,

Thank you for contacting Philips Consumer Care.

With respect to your e-mail, we deeply regret for any inconvenience you have faced. As we at Philips Consumer Care believe in sense and simplicity,we would like to inform you that we have forwarded your request to the concerned department. Kindly wait for the response from our concern department.

For further information please do not hesitate to contact us again.

Kind Regards,

Philips Customer Care
Executive Name: Komal Wadhwa
Contact Us #[protected]Toll Free),[protected]Standard rate apply)
Work Timings: Mon - Sat # 9am to 9pm / Sunday # 9am to 6 pm

First name : Alok
Last name : Bansal
Address : B - 12, Kadamb Flats, Ambli Bopal Road, Bopal Bopal Bopal
Postal Code : 380058
City : Ahmedabad
E-mail : alok.[protected]@electrotherm.com
Telephone : [protected]
model_number : GC1115/02
purchase_date : 0372009
title : Mr

Comment / Question
[protected]------
I purchase a Steam Iron from Infinity Retail Limited (Croma), Iscon Crossing, SG Highway, Ahmedabad on 28th March 2009 vide Invoice # 148932.
The Iron started giving trouble in November 2010 and taken to Aalap Services Authorised Philips Service Centre at CG Road on 30th November 2010, there after an hours wait gave the Iron back to me saying its Thermostat is defective and they have set it right. I took the Iron and used for 5-6 days during the period it was not heating properly, sometimes getting overheated and damaged 1-2 cloths. I again visited Aalap Services on 9th December 2010 and narrated the problems being faced. It was kept for two days, before going to take delivery of Iron I enquired from Service Centre I was informed its Thermostat is not working properly and it has been replaced. When I reached Aalap Services on 11th December 2010 the Technician told that Thermostat has been repaired not changed at this I did not took back the Iron it is still lying there.
I want to know what is the use of giving any guarantee to the product when its defective parts are not replaced during guarentee?
What is the fun in repairing the Thermostat, every one knows it can not be repaired and needs replacement?
Why a customer buy Philips products as these are quite expensive? I purchased an Iron (Steam) from Croma @ Rs.600/- with same design and features bearing REPLACEMENT GUARANTEE WITHIN ONE YEAR.
I would like to know whether you are ready to replace the defective parts of the defective Steam Iron still under guarantee and lying with Aalap Services since last two months and they have not bothered to replace it or call me.
Unders the circumstances I may not buy Philips products in fut

I would like to formally lodge a complaint against Philips,India for not only providing deplorable after sales-service but also not addressing customer problems in a timely manner.

Here are the details: Our Philips water purifier’s filter had to be replaced by a new filter and we wanted a new inlet tube also, so my husband (Kapil Sangoi) called Philips call centre on 9/02/011 (Wednesday) and registered our request (complaint no : 526087) which was handled by Mr.Gaurav. (Service centre no: 274811.JS No: [protected]). We were told that a service engineer will come to our place and will do the needful within 48 hrs. We waited till Sunday in vain.

(We currently live in Daund which comes under Pune district. There is no Phillips outlet here and no water filters available. The tap water that we get here is salty and of not good quality and even after boiling it, it’s not hygienic.)
On Monday (14/02/11) we called the service centre again and one of the representatative gave us their Pune-Chinchwad dealer’s contact no[protected] and asked us to contact them for further information. We contacted this dealer and he told us that an engineer will be sent to us on Friday (18/02/11). My husband gave an alternative solution asking him to arrange a courier (cash on delivery) for us which will be paid by us but he said that he didn’t want to take the risk.

We waited but again there was no engineer. So again we called the Pune dealer and he told us that the engineer will come on Sunday (20/02/11) instead. And even on Sunday there was no sign of the engineer.
On Monday , I received a call from the dealer and he told me that they were out of stock and did not have the water filters with them. So I asked him finally when can we expect our problem to be resolved since we have to make do with boiling tap water and especially since it’s extremely difficult to procure any water cans in this little town. He said that he might be able to send an engineer on Thursday (24/02/11) but he did not sound sure.

So I called up the Phillips call centre again on Monday (21/02/11) and my call was handled by Ms.Anu Markhande and I recounted her the full story. I once again requested her to arrange a courier for us which will be paid by us. She consulted her senior and told me that they will revert back to me the next day on Tuesday and to expect a call from them.
I told her that we have been very patient and tolerant of their deplorable service but we are literally in dire straits and have been drinking boiled tap water so to please do the needful immediately.

I waited the next day but there was no follow-up call from the Phillips call centre and today is Thursday (24/02/11) and there is no sight of the engineer either.

I am exasperated and would like to formally lodge a complaint against the callousness of the service centre as well as their Pune-Chichwad dealer who have kept us waiting. They do not have the least consideration for their customers and do not follow-up after the registering requests/complaints. And the sad part is that Phillips who caters to a wide segment of electronics and gadgets, does not prioritize on something as essential as water-purifier.
We are still waiting for pure water and ......purer consumer action taken against Phillips,India and the dealer.

Thanks and Regards,
Palak Sangoi

Dear Sir,
I bought this Philips audio system on 13th of June,2010 from E-Zone,Indore & I have been facing same problem since the day I purchased it.Its sound actually shoots up automatically to the maximum & I have sent it to Philips authorised centre at Indore 4 times & the problem is persisting.I have already contacted their customer support services & asked for the replacement. I was told yesterday that I'l get a call from company today after they have a word here at Indore's service centre.But I didn't got a call today & I am very upset by company's casual attitude towards the customer complaint which otherwise should have been addressed promptly.I hope you will understand my problem & take appropriate measures for it.
Mehul Singhi
RH-4,SCHEME NO. 54
Indore
Mob. No.-[protected]
e-mail: [protected]@rediffmail.com

I bought a philips Television on 2nd Feb 2006, The details are as follows:-

Chassis No.- 641258
Model No.- CTV29PT9421 Philips
Dealer- Dawar International electronics Pvt. ltd,gurgoan


I have registered a complain in PHILIPS service center faridabad and Mr. sameer visited my house on 14th oct,2010 to collect the television set for repairing. after 10 days when i called him he was very lathargic in his approach and tried to beat around the bush. He said technicians from delhi are considering my problem, after so many calls i realized that he is not at all taking it seriously so i asked him about the delhi technicians no. finally after 2 months i could spoke to the technician Mr. MANAV his contact no. is [protected]. now from the last 22 days i am continuously talking to him but he is not addressing the issues. I am really suprised by the kind of after sales service of the company, these people are testing my patience. I have continuously being running behind to get my TV.now i really want some kind of legal action to be taken against the company

Vivek Aggarwal