Philips India Complaints & Reviews

Dear Sir/Mam

With great dissatisfaction of After Sales Service of PHILIPS (LCD TV 24PFL4505) I am logging this complaint hoping somebody is there to listen me.
In Dec 2010 I had purchased a Philips 24 inch LCD TV from KD Electronics Noida. Just after completing 1 year of warranty in Jan 12, TV start creating problem in Display.
I have logged a complaint(ID: PGZB[protected], Name: Devendra Singh, Mobile:[protected]) against the same on 8th Feb 12 calling at PHILIPS customer care[protected].Philips authorized Hi-Tech Service Centre sector 6 Noida, picked my TV on 9th of Feb 12.

Now, Its nearly 15 days passed still I have not received any response from Hi-Tech Service Centre. I have called so many times then they replied -' there is one SSB card is not working in your TV we have to replace it, and currently they don’t have that Card' and It will cost me Rs 3500/. There is no defined time they let me know Upto what date they will return my TV.

Same I have complaint at PHILIPS customer care but on every call their executive promised me in 24 hours you will be informed by call for defined date, but still I have not received any Call or date when I will get my TV back.

Please help me to get my TV back from Philips , because there are nobudy in Philips to here our complaints they are only doing fake promises.

I purchased a philips electric iron from M/s New Jagdamba Watch Co., Lodhi Colony, N.D., on 08/12/2011. When we opened the pack after 10-15 days, we found manufacturing defect. it’s water tank was leaked.

We approached to the company call center at [protected]. complaint no. 753256. Service centre person visited after 2-3 days, and told “it is a manufacturing defect, please visit our Gurgaon service center and get it changed.” We visited the place, they refused to change the iron, and asked to get it repaired. They did not co-operate with us. Again one more person visited our place after 3-4 days, and started replacing the water tank. When we saw the water tank, we found that it was used piece. He said that they did not have the tank in the stock, and requested to wait for another 2-3 days. Again he visited after 2-3 days, and changed the tank. When we used the iron next day, we found it leaked. We again approached the call center with compliant no. 761948. today we received a call from the service center that we can not come to your place to change the tank, and asked to visit the service center.

We are really facing problem with this company, and looking for a solution. Please tell us how can we deal with this company?

Vishnu Modi
[protected]@yahoo.com

Dear Sir,

I have made a complaint to Philips service centre as my TV was having some problem. The service centre details are , M/s Electro Care , Shop No. 106, A63, Kamaraj Colony, Dr. Ambedkar Road, Kodambakkam, Chennai - 600024. Tel : 24849494, 24849393

But they gave me customer care number of [protected], and asked to register my complaint. I did so on 27th January 2012 and the complaint number is PCHN[protected]. But on 30th I got the message saying my call cancelled. When I contacted the customer care they said the service centre person contacted me but I did not responded, but I never got any call from them. Again I registered a new complaint on 30th January and the complaint number is PCHN[protected], I think on same day they took some parts in the TV. But on 01st February I got a message saying that my call again cancelled due to “bill not available”. I do not understand this message and called the service centre, they said they are attending my service and IC need to be changed and 2 couplers to be changed and it will cost around Rs.1100 /-. I asked them to go ahead. On 02 nd when I contacted they said my TV parts are ok and they will deliver it by the day end. But they did not, when contacted them they said the technician who is supposed to deliver went on leave. When I asked to send other person they said my TV part is also taken to home by that person and they said on 03rd morning they will deliver the parts. But when I contacted in the morning they said evening they will deliver. But again when I contacted in the evening they said there is no technician to deliver and they will give it and o4th. Got angry by their response I made call to the customer care person, he simply says only the service centre person is responsible, all they can do is register again another complaint and they gave the number as PCHN[protected]. I again contacted the service centre person and argued to deliver it by today other wise he need to pay a penalty of Rs.200 /-. But he simply say he can not give the parts. Even when I said I will go to the consumer forum he said no problem.

Since 27th I am making so many calls, I though Philips being a reputed company they will give proper service, otherwise I would have opted to some local technicians. Due to their fault they are delaying the delivery of my TV parts. But they are not at all acting responsibly, I want them to compensate some money as I have spent my valuable time al these days making calls and also I underwent some stress.

Regards,
K.Senthil Kumar
Alwarthirunagar, Chennai – 600 087
M: 91-[protected]

Dear Sir,

I already place my complaint soo many time against for 4 month old DVD i want to be repaired or replaced this but no body take any action ..............
below trail mail having identity for prior complaint

From: Manish Kumawat
Sent: Wednesday, February 01, 2012 12:47 PM
To: 'Philips Consumer Care'
Subject: RE: Confirmation

Dear Sir,
Greetings For The Day!!!
It’s already more than 48 hrs but nothing happened.
Thanks & Regards,
Manish
Manish Kumawat | Hotel Flora | Flora Complex | #9, Dewali, Fatehpura New Pulia, | Pulla | Udaipur 313 001


From: Philips Consumer Care [[protected]@philipcustomer-care.com]
Sent: Sunday, January 29, 2012 3:48 PM
To: Manish Kumawat
Subject: Confirmation





Confirmation
Dear Mr. / Mrs. MANISH,

We have received your inquiry and will answer your question within 24 hours.

With kind regards,
Philips consumer care

You submitted following inquiry:
purchaseed DVD player but it's havinmanufacturerodeafct i go throw with philips Service Center (Techno Marketing, Udaipur) but they are not able OR DONT WANT TO HELP ME i gave my DVD two time at service center but i did't found any result. My DVD is new still it's 4 months old kindly guide me forepairre my DVD.
I hope i can enjoy with my DVD soon.........

I have purchase one philips mixer grinder from Nandilath G_Mart,Edappally,Ernakulam, invoice no.EKM_15529
dated 22Aug 2010. This is not working properly,every time is going tripped when we trying to grind. Due to this
complaint I had send this mixer three times in Universal electronics,Edappally,Ernakulam and first time they replaced trip switch ,second they replaced motor itself and third time they do something and return back. But the problem of tripping is still there. So I am requesting repair properly or replace the deffective device or get it back and refund the money. If there is no response from your side I will compelled to proceede legaly.


shebin shaju
[protected]
[protected]@gmail.com

Sir,
I have purchased a Philips product QG 3250 on 24.10.2011 from Pantaloon retail (India) Ltd., Raghuleela Mall, Opp. Vashi Railway Station, Navi Mumbai for Rs. 2695.00 I was given free movie and lunch gift voucher for two with male grooming and shaving product. I was asked to register myself to avail the complimentary lunch and movie tickets for two within prescribed time i.e. 14.12.2011. I have registered myself on given contact no[protected] on 10.12.2011. I was told that I will be contacted later. But no body contacted me. After many reminder calls I was given alternate no,[protected]. After I have contacted this no. I was told that my registration is done and I will be contacted by some one on my cell no. But after making many inquiries no one contacted me. Then I was told to contact Premier Sales promotion Pvt Ltd and given no.[protected] at Bangalore. But I did not got any response. I have now realized that I have been made fool by this multy national company named Philips. I therefore request you to kindly take action against them and asked them not to fool people by giving wrong advertisement using celebrity Mr. john Abraham and contact me to give me free lunch voucher and movie tickets for two at the earliest.
Thanks
Mr. Suvidya Ramdahrne - [protected] - [protected]@gmail.com

i had purchased a philips water purifier in sept 2009 from croma, ram chowk,surat, i got a warrantee of 2 yrs from company and i also bought an extended 2 yrs warrantee from croma as they promised complete peace of mind and said that the extended warrantee would cover all the service and warranttee provided by philips, would be provided by croma.(which includes replacing the filter without service charge and only charging for the filter i.e the part within the warranttee period)
on 22/11/11 i requested at the croma showroom to get the filter (chargable) replaced upon which i was said a philips technician would come in 2 days and do the needfull, but when the person from philips came he told me that he will charge for the filter and service also, upon asking why, he said SINCE THE EXTENDED WARRANTTEE IS PROVIDED BY CROMA and not philips, so he said he will ask the technician from croma to replace the filter so that i would have to only pay for the filter and not the service charge, but after 15 days also no one came to change the filter, upon personally visiting the croma showroom, i was told that i would have to pay the service charge, i was ready to pay for the filter but not the service charge to replace the filter since i had an extended warranttee, after seeing no solution i had to let go, and had agreed to pay the service charge also and on 15/12/11 i again personally visited croma showroom and asked to replace the filter, and was assured that within 2 days the filter would be replaced, but then too no one came, on 3rd day i got a call from philips service centre and they told me the filter was out of stock so they have ordered for it from the company and it will arrive within 2 days and they will replace it at my place, but since then almost a month has passed but no one has come to replace the filter and upon frequent queries and complains each time i got the same reply from philips and croma that the filter is not in stock and is about to arrive in 2 days and after that they will replace it at my place, i cant understand this reasoning since when i asked them both philips service centre and croma to give it to me in writing that they dont have the filter in stock and will replace it once they get, no is willing to write it on paper and officially say it.
It is also very poor service on part of croma since even after buying the extended warranttee i am facing these service and the service department people at croma are simply not interested in the complains and simply saying contact the philips service centre. they have not even a single time, after complaining, for the 1st time contacted me and asked me about the position of my complain ( whether is is solved or not, since its their duty as they have charged for the extended warranttee) , they are behaving as if after selling the product, they have no responsibility towards what is called AFTER SALES SERVICE.
when i asked the croma executives "then whats the use of extended warranttee and those promise of complete peace of mind and all" they have a laugh and have no reply.
i feel cheated and helpless since its been a long time but nothing is done by philips and croma.
harsh shah

I have had purchased a Pilips make 24 Inch LED TV from Keyur Electronics, Paud Road, Kothrud (Purchased in Aug 2011). Within 1+1/2 month Power supply card become faulty. After continues follow-up of 11 days, the representative of Philips service center came with wrong power supply card which is not made for my model. After that i request them for the replacement. Then they are saying that this model is closed by Philips. Till date i didn't get any replacement or repairing services. The complaint was registered to Philips customer care. The complaint no. from Philips is "PPUN[protected]" dated 9th Oct 11. Now they are force me to purchase higher version TV with extra cost, Which i don't want. Kindly look into the matter.

RETAILERS REPLACEMENT FOR PLC, PLL, PL AND E14 CANDLE BULB (IF FOUND BAD) ARE NOT DONE BY THE DISTRIBUTORS OF PHILIPS LIGHTING PL CHECK THE MATTER

Hi,

I had given a Complaint to the Philips Customer Care on 28th Dec, 2011 via[protected]. 48 hours is the time frame for someone to come and check on the complaint. Even after repeated reminders no one has called nor bothered to inform us on this complaint.

It's been 5 days now and Philips has not taken any action on the same.

Please look into the same and help.

Regards,

Sid

I had given DVD to authorised philips service centre jamal road patna for repairing on 03.12.2011. the power wire did not changed properly so that power supply kit got out of order I have again submitted the DVD to same service centre vide work order no [protected] dated 26.12.2011 but centre is charging again for repairing the same where as I have arleady paid charges during of repairing of first time it is requested to took into the matter and intimate accordingle at the earliest.

Dear Sir,

I had purchased DSP2500 (5.1 speaker system) in November 2011. When I opened the box, I was surprised to note that there were no RCA

cables in the box to connect the speakers with the DVD player.

I have already spoken to your customer service on [protected] many time but no use.

Yesterday I had spoken to a senior Guy Mr Deepak in your customer service and he assured me that my complaint will be resolved in 24

hours but still no action.

I again called philips today and spoke to Mr Gagan. I must tell you that he was the rudest person I have ever communicated in my life.

He did not bother to listen my complaint and kept me on hold for 20 minutes.. And after 20 minutes he started using abusing language on

my questions as to why have my complaint not been resolved so far.
Below are the complaints that I have launched so far.

[protected]
[protected]
Please help me with the issue.

Regards
Nitin Garg
Cell Number – [protected]

I have purchased a DVD player of PHILIPS (DVD 3126) last week of September'2011, from CSD Canteen, Head Quarter, Eastern Command, Kokkata. Only few CDs can be played through the said product, the lion share are rejected by the player as " No supporting file" from the very first day. Lots of complaints have been made to the various channels of "PHILIPS". No action has been initiated by the company so far. CSD, Kolkata is also helpless with the "PHILIPS". The purpose of the purchase was to provide some relaxation to my near octogenarian, ailing mother resides alone in the residence, as I left for the office everyday, went in vain. Even an Email complaints to the company directly yield no result. Please help us in getting the product rectified / replaced for the expected yield or to get the price back.

My Email addresses are [protected]@yahoo.in ; [protected]@gmail.com ; and my mobile no is +91 [protected]. My postal address is Bhashkar Jyoti Bhattacharjee; 6/C/2, Mukundapur ; Kolkata - 700099.

Thank you,

Regards

Bhashkar Jyoti Bhattacharjee

Dear sir/ madam,
I have given my dvd player to your service centre at garia, kolkata on 12.11.2011 for the problem of "no sound".
I did servicing inc sep - oct'11 for the same problem from the same service centre. but the problem has not been rectified. my complain is:-
1. why the same problem has happened within a month time?
2. why this problem has not been solved for last 35 days?
3. i have asked twice to mr. ashok mukherjee of the manager of said service centre to know the reason for the late but he could not explain me the reason. he told me that one electronic spare found defective and to be replaced. if so then why it has not been replaced even after 35 days?
4. if there is no stock in that case why it has not be informed to the customer?
3. why i did not get any feedback from service centre from last 35 days?
Under the above mentioned circumstances,
* i need proper written explanation for the late and non communication to me.
* i need the delivary of the dvd player of home theatre after repairing within 3 w. days from this complain.
If i do not get the materials within 3 w. days, i will take the legal action (consumer forum) for the same against philips and your authorised service centre.
Looking forward to hearing from you within 12 hours.
Sincerely,
Rajat subhra majumdar
153, baghajatin place.
Kolkata-86. w. b., india.

Even Big companies like PHILIPS are taking this cheap and easy route to cheat the customers. We never thought that. They surely are taking the help of Premier sales promotions pvt ltd, for this.
They need to be brought into the book. with criminal conspiracy to fraud the common people here.

I had booked my vouchers on 18/10/2011 for movies but still struggling to get a ticket, the Premier people are really very sharp while talking on phone , they are seasoned fraudsters , every time they keep on giving reasons inplace of gift we are entitled. The Last date is 29/12/2011. Iam waiting still, since time is there, or else shall take them to the court for there better service to be provided in jail for the rest of therelife. GOD bless them.

regards

Ramchandra Yadav
F.C.A.LLB
[protected]

Complaint against service given by Philips….

MY DEAR INDIANS,
I AM A CUSTOMER OF PHILIPS.
IN THE YR 2004 MAY, I PURCHASED A PHILIPS TV [ 29PT ]] IN MANGALORE….
IT WAS SUPERB AND PERFORMANCE WAS EXCELLENT.. NO DOUBT… IN THE YR 2009 OCTOBER , DUE TO THUNDER, OUR TV GOT SPOILED.. WE CONTACTED PHILIPS SERVICE CENTRE [AUDIO VIDEO ELECTRONICS NEAR KANKANADY , MANGALORE ].
THEY REPAIRED AND GAVE A BILL OF RS.2050.
NO PROBLEM. OUR FAVOURITE TV BCAME ALRITE. WE WERE HAPPY…
AFTER A MONTH OF REPAIR,
HISSING SOUND WAS COMING FRM TV INSIDE… AGAIN AND AGAIN IT WAS COMNG . ONE DAY L.O.T. GONE. THEY CAME ND FIXD NEW LOT… CHARGED RS.1600. AFTR FIXING ALSO HISSING SOUND WAS COMNG… WE INNFRMD THEM. FRM THEN THEY R NOT RESPONDNG OUR CALLS. SO WE CALLD A PRIVATE TECHNICIAN TO PUT A PATCH TO A SPOT FRM WHERE SPARK WAS COMNG.
NOW OUR TV IS DEAD ND WE CALLED THEM AGAIN… THEY ARE NOT RESPONDNG..

FRM THE DAY WE GAVE OUR TV FOR ‘REPAIR’ WE ARE UNDER PROBLEM…..

ACTUALLY, after the 1st repair ,WHEN THEY CONNECTD L.O.T TO THE BACK OF SCREEN THEY MADE A MISTAKE.
FRM THEN ‘’HISSING’’ NOISE WAS COMNG…. AUTHORISED DEALERS NEGLECTD OUR CALL. NOW OUR FAVOURITE TV IS ‘DEAD;…
WE DON’T LIKE LCD , LED TV’S .
MY QUESTION IS........ ‘’HAVE WE MADE A GREAT MISTAKE BY PURCHASING PHILIPS/?????

if any one hears, plz suggest me to my email... -
[protected]@gmail.com

Respected Sir/ Mam,
I Purchased a Philips DVD Player on 6/9/11 Having order number 70634 has stopped working from last 15 days i had complained about the same telephonic-ally but not received any satisfying response from them. Please let me know how it can be corrected . shall i send it back on chennai office.I am very upset with the product performance as well as response from customer care side no customer hearing.Do reply soon. As my day is affected without my favorite music.

Regards,
Charu Pahuja,
order no-70634
airway bill-C06981204
Invovice no- HDFC/ 71916

Hello,


I have purchased a Philips LED 32” TV Model No. 32PFL4355/V7 dated 28th Aug 2011 vide invoice # DA/BT/408 from “Girias Investment P Ltd”, BannerGhatta Road Showroom, Bangalore, Karnataka.

Since the day I brought this TV I am facing the problem in its picture quality. The picture is getting blur and sharp in every 3 seconds. So when we are watching some news channle or movie a face can be seen for a sec with clean shaved and 3rd second it looks with very slight shave. I mentioned and written same in the customer satisfaction paper the person came to install the TV.


Later after 15 days another technician came and checked the TV and said there is some problem with the quality and he will write a report to company and get back to me. After 15-20 days I approached to him and he said he has already sent report to company and company people would contact me.

Looking there is no other way I made a complaint using their tool free number on 22nd Oct. Comp no. PBLR[protected]. After seven – eight days another technician visited to my residence and then he mentioned the TV has to be taken to the service center for further diagnostic.

After a week or so they took my TV set on 7th Nov. Next day when I inquired about TV they said they are testing and let me know by evening. No call came till evening then next day I called number of times to the service center and ultimately I got a response from service center that there is no problem in TV and it is working fine at our end. They sent me TV back on 10th Nov stating that one technician would visit to your home and he will show the correct reception with HDMI.

Since that day I am waiting for the technician but no one has come to visit my house. Since I have Tata Sky DTH so I don’t think there is any problem with cable and also I can see the same problem while watching DVD using HDMI or Pen Drive so I have no clue why the technician telling that issue is with cable.

I have made another complain dtd 12th Nov. PBLR[protected] to this regards. It is almost 2 & half months became to this TV set, and I have reported the problem to every technician who visited to my home still my problem is not solved. I called to Philips customer care many times but every time they say today the technician would visit to home.

I requested to replace my tv but no reply from their side. I am really pissed off with the services Philips india is providing to its customer. I request every consumer who is planning to buy philips, just read this feedback and then decide it is really worth to trust this company. For authenticity of this feedback please check the above complain ref no. with their customer care no.

Hope my experience would save some other consumer from a careless without sense and without simplicity company.

I am planning to file a consumer forum complaint against them to replace my TV and once i would do that i would update about it on all possible consumer supporting sites.

Consumer from Bangalore

Respected Star CJ
Sorry to express my feeling to you
I, Vijay Jaiswal [protected], Hari Ram Hostel D.A.V Sr. Sec. School Sector 8-c Chandigarh 160009.
I, have registered a Home Theater 5.1 Philips on 10 Oct 2011. by seeing you advertisement on your Chanel i.e Star cj in that what you have shown to the public I'll try to visualised the same to you.
You have kept the DVD just in font with the two Small speaker and one buffer and other two just behind the back side of the person, when I, have received home theater on the style I have tried but I failed to do so because the wire is to short, I am an able to adjust the set as you have shown on the programme. same I reported to your staff so many time . On 24 Oct spicily I talk to Mr. Pawan Sr. Staff he has arranged the conference with technical member he has understood my problem and assured me that either for replacement with the ex tented wire what I want or if it will not possible than refund will be made ( you can check with your recording even) . On 16Nov when I received the speaker I was surprise to see that their was no change in the product. Immediate called on [protected] but this time the flatly refused. Even Philips engineer came to for demonstrate they told me that it is impossible as per what you have seen on the Star cj.Now you suggest What I'll do.One more thing I must add in it On every call your staff were saying I have arranged the call from my senior you will get the call with 24 hrs./ 48 Hrs. only once I have received call from your end., if this is the behavior from your side how you can justify your customer. Now I am not having any choice of my personal other the legal advice,.

I have deposited a philips shaver under garantee period at m/s Gaurav Enterprises A/6 G.floor, com.complex, opp. vikaspuri police stn., vikas puri , N.D -18. on 18.10.2011 my costomer ID is [protected], work order No. [protected] for the charging problem promise date was 25.10.11