Philips India Complaints & Reviews

The digital photoframe was in Warranty period. The product was not working.Located the autorized servicing agent in Adyar - Clarity Electronics and handed over the defective product on 21 May 2011. He promised to replace with new one within 4 weeks. But no action. Whenever we contact them on person or phone, they keep giving execuses with no action. Phone no. of Clarity electronics[protected].

Pls help

Radhakrishnan
18 / 12 , II cross,
Indiranagar,
Chennai - 20.
Phone 24421083
email. [protected]@rediffmail.com

My philips dvd player and i registered my complaint through phone on 24.06.2011. Very soon the service station respond and agent came to my house. He checked the my dvd player and asked me to bring to his service station, so i immediately next day given my dvd player to his service station where it is so far from my house nearly 15kms. So they asked me for 2 days time to rectify the problem but till now dt:06.07.2011 the is no call from the service station. And i called n number of times to the service station but they are not answering the call. So what we do for this poor irresponsible service station.

Service station name:om sree electronics
Shop no:3 & 4 sai leela residency
Ss colony, hydernagar, kukatpally,
Hyderabad-500 072

We purchased 24 inch LCD TV from Garg Traders Berkhera BHEL Bhopal who are Philips distributor and commited 4 years warranty for which a card was also provided by philips. it went in operational within 45 days of working and they are not changing the LCD as of till now. Service center executives have taken away they LCD TV with them on 21 of may 2011 and a complaint is also logged in the cx support department on 17 of may 2011 but neither a replacement has been provided for that nor a replacement has been done till now. just requesting for a day or 2 continuously.

Hi,

I've purchased Philips DVD Player DVP3256 model.
After two years(now), PCB board in DVD changed by Philips Service person due to the
failure in power supply and they've charged Rs1000 totally.

But the problem occurs again now (just after oneday from service).

They asked to check the DVD again & again but they didn't come to service again.
(even they didn't response to the call).

Philips Service Person :
Babu
[protected]
Electocare, Kodambakkam, Chennai.

Kindly do the necessary asap.,

Regards,
Saravana
Mob: [protected]

I bought Philips Pure Water care (model no. - WP3990). The filter has been blocked since one week. I have called customer care and local service center several times. Every time they assure me that their representative will visit within 24 hours but even after more than 1 week no body has visited to change filter. Today when i called service center they replied very coldly that they do not have filter in stock so if I can arrange any filter from local market then they will send their people to fix it. First of all, if they do not have filter in stock then why it was not communicated before? Why every time they promised that they will send their people within 24 hours. And it is disgusting and such a disgrace to Philips that they do not have stock and they do not care for their customers. Worst after sales service I ever experienced with Philips. We have been consuming packaged drinking water for more than 1 week. I won't suggest anybody to buy product from a company which is based on the pillars of lies.

SHOPS NAME.-A.Narayan Iyer,& Provisions,Dhanalakshmi bank bldg.Naickanal.
Date of purchase- 31.08.2010
party refuses replacement as usually other shops one year warranty is given for CFL bulbs

My Philips FWD39/21M DVD player was not powering up, so I took it to the authorized Philips service centre in Thiruvananthapuram, M/s. Vijay Electronics. I gave the player on 7 May 2011, and was told that they could look into the same only the next week. Since I did not receive any response from them, I called them repeatedly, but always received the same reply that "a technician will look into this and call you back". Nothing happened till 04 June 2011, so I called their support Manager. He also promised to call back "within 10 minutes", but that is yet to happen! I called him again on 6 June 2011, and he unabashedly told that he would "get back to me". Such poor service reflects very badly on a brand name as big as Philips, and is not expected also.

I had purchased VCD MP3-CD Mini Hi-Fi System costing Rs.9,990.00. It was giving some problems since its purchase. Despite several times attending during warrantee period the complaint by their service engineers the complaint in the above system could not be rooted out.
The problem is very simple that the left lid of the cassette player system some times does not open, for which I have been asked to pay Rs.2,100/-.
PHILIPS OFFER VERY HIGH COSTING SERVICE SO BEWARE BEFORE PURCHASING PHILIPS PRODUCTS.
SC Gupta, e-mail: [protected]@gmail.com

Dear Sir ,
I had purchased an Philips MCD388/98 - MICRO THEATER from the Philips authorized dealer Audio Voice (india ) pvt.Ltd , D-23 ,Central Market , Lajpat Nagar -2 ,New Delhi -110024 , on 03/09/2010 paid Rs.15,500/- but unfortunately after three months of purchase the system is not working .
I visited the dealer two three times personally therefore I complained and asked the above mentioned dealer to exchange my product but he with his malafide intention he refused to do so.
I then direct approached the Philips Complaint centre for the above stated matter, on 14/05/2011 at 12.00 noon , complaint no . is 580113 . After my complaint from Philips service centre Mr. Ashok Saini visited two three times and he was not able to repair the system .After few days he called and said I have to take the system at workshop . I requested them kindly exchange my product but he refused .
After the above mentioned struggle, I again approached the company through telephone calls & I contacted Area sales Manager Mr.Bhupender ([protected]) he also harshly refused for exchange & said you can speak to the G.M. regarding this he can do it ,than I contacted G.M. Mr.Sriniwas Joshi ([protected]) but he with his malafide intention he also refused to do so, but till date I have not yet received any call from them and my problem has still not been solved.

Yourhonour, you are requested to pass order favoring me against respondent. please order for the compensation for mental disturbance and wastage of time by visiting their showrooms, amounting to me 20000 and also I request you to pass the order to exchange the above mentioned product .

Your’s faithfully
Rizwana Khan
2/7 A ,Ground Floor,
Jangpura –A
New Delhi -110014
([protected])

I bought Phillips 25inch Full HD LCD from Radhika Sale in December 2010.

After 3 months there was problem in speakers and it is sounding very pathetic. I have complained to Radhika in month of March 2011 and till now my problem is not solved.

Phillips Service Centre Multi Service told me that hey do not have speaker and they have ordered the same from Singapore and they are keep on extending the dates and telling me that company doesn’t have stocks of speakers.

If Phillips doesn’t have stock of spare parts then why they are selling their product and giving warranty /guarantee on it.

Please don’t buy Phillips LCD Tv

If my problem doesn’t get solve in 2-3 working days. I will take some other serious action against them.

Thanks n regards,
Shankar Khatri
+91-[protected]

Hello Everyone,

About a week ago i bought couple of Philips LCD TVs from Chroma (TATA group), Bangalore and they promised to install it within 48 hours of delivery and its been almost 4 days since the delivery and no one from philips nor chroma has called for demo/installation. On the contrary, i had to call philips customer services, and they kept saying their technician will come before 6pm today (everyday) and its been 4 days and no one has turned up. Finally, today (saturday 14th May 2011) a technician called and informed he will come and install it today, i hope he turns up and i also hope TV works to its specifications. Guys when u buy these electronic goods from Chroma or philips or ezone, keep following it up with them, otherwise once their product is sold they dont even bother to provide service.

thanks

I am purchased PHILIPS Grooming kit which has model no QG3190 and price Rs. 2995 /- with two years Warranty.
After using one month is has some problem,so i am give it to near Philips service centre.After three month they giving me the other model QG3150,and its price is Rs. 2695 /- and also have less feature.

So,how it could be?

Please give me the solution for that one.
for further assist i give the mail which i have been send to PHILIPS customer care.

My self Sanjoy Karan,i'm purchased Grooming kit from Kolkata(HiraMoti Implex,South Sity Mall,Shop No-B-16,Prince Anwar Shah Road,Kolkata-700068) Model No-QG3190.
After one month that has some problem in adjust button,so i'm give it to my nearest Philips service center on 15/02/2011. (Philips Service Centre,Manjushree Market Complex,P.O.-Khanjanchwak,Haldia,Pin-721602,Mob No- 91-[protected])
But still date no progress in this matter & also no reply from your service person.
Pls take that matter very urgently.

after the mail philips send:

PHILIPS
Dear Mr.,

Thank you for contacting Philips Consumer Care.

With respect to your e-mail, we deeply regret for any inconvenience you have faced, and shall look into the matter .As we at Philips Consumer Care believe
in sense and simplicity, please note that your request has been forwarded to the Branch Service Head. As soon as we receive the feed back we will inform
you accordingly.

Kindly bear with us till then.

For any further assistance, please do not hesitate to contact us again quoting your registration number:-[protected]

Kind Regards,

Philips Customer Care
Executive Name: Deepu Kumar
Contact Us #[protected]Toll Free),[protected]Standard rate apply)
Work Timings: Mon - Sat # 9am to 9pm / Sunday # 9am to 6 pm

First name : Sanjoy
Last name : Karan
Postal Code : 721604
City : Haldia,Purba Midinipur
State : West Bengal
E-mail : [protected]@gmail.com
Telephone : [protected]
call_back_day : AnyDay
call_back_time : Morning
model_category : Personal care
model_number : QG3190
serial_number : 493082
purchase_date : 01102010
title : Mr

Dear Sir,

Inspite of giving several reminders and spoke with higher authority in delhi with philips, to re place my 1 month old juicer i have a proof of emails which i requested again and again for replacing.

No one still hearing non of the people respond as on date 8th May 2011 time 1117hrs.

i would request to you kindly look into this

diinesh

Dear,

There is a problem in filter bcoz red light is blinking always when we r trying to use it. So please take
a action. We have to change our filter.

ADDRESS: Shailesh Hegde,
Krishna kunj,
Tirandaz village,
Next to shivsena office,
Opp I.I.T Maingate, Powai,
Mumbai- 400076 Mobile no - [protected]
[protected]

Bought philips water purifier last year at Hypercity mall(down stairs to Inorbit mall), Madapur, Hyderabad.

It was installed at the address Flat:510, Eenadu Homes, Block-2, Nizampet Road, Kukatpally, Hyderabad 500074.

After installation, it worked fine for some days and stopped functioning from last 6 months. We need immediate assistance to this.

Thank You.

Philips colour TV is not working.Complained to Philips Garia centre. Told that parts are not available. Talked to Mr SUBRAMANIYAM and technical in charge, Kolkata Mr Ghosh many times who assured that the part will be made available.Sorry to say that last six months TV is not repaired in spite of my phone call may be 50 times.Urgent action is needed. Dr Kumar [protected].

Hi

We recently bought a Philips MP3 player and were given a movie and lunch buffer voucher as part of the package. We were supposed to register the coupons before April 15, 2011 and then make reservation before April 30, 2011. I had done both. On April 20, 2011, I had made a reservation for the movie for April 27 and lunch for April 29, 2011. The person on the line took my details and phone number and told that someone will call within 24hrs and confirm the reservation. It is April 25, 2011 today and no one has called so far.. My calls to[protected] and[protected] only give busy tone since morning. No one picks up the call. Looking at all the online complaints about Premier Sales Promotions Pvt ltd, I have my doubts whether these coupons can be used at all. If anyone from Philips or premier sales promotions pvt ltd is reading this email, please call me on [protected] or send email at [protected]@yahoo.com

Others, please beware of these promotions. Had I known this before, I would have bought a sony product which was not going through these cheap promotions.

regards
Saroja
Bangalore

We bought a Philips Juicer,Mixer n Grinder from CSD canteen in last week of February 2011.....there is manufacturing defect in that particular piece....i.e. juice is leaking, jug has been cracked automatically from the very first day o[censored]sage....my neighbor is also facing same problem with juicer.....you are requested to take action as soon as possible....Ankit([protected], [protected])

I had taken my old Philips Audio System for repair & servicing of the tape section, CD section & volume control knob to Philips company’s Authorised Service Centre, namely, System & Devices, 11 Md.Shah Road, Nepali Mandir, Paltan Bazar, Guwahati on[protected]. After verifying my system, the person who attended to the system told me that they can repair the tape & volume control knob but not the CD, and that if it is OK with me, to give the system for necessary repairs of tape & volume control. He also told me that they will require 2 weeks time. I agreed and gave my system, Model No.FCO330, Sr No.IL01005252, vide Work order No.12247 dated[protected].
In the Consumer details section of the Work order form, my mobile number was noted and I was told that when my system will be ready, they will intimate over my mobile for delivery. However, as I did not get any intimation even after more than 2 weeks had elapsed, I telephoned the Service Centre to enquire whether my system was ready for delivery. The person who attended the call told after verifying my work order No. that my system will be ready by the month end, that is March’11 end, and that they will intimate me for delivery once the system was ready. However, again there was no intimation from the Service Centre and I called back on[protected] to know whether my system was ready. This time I was told that it will be ready in 1 or 2 days and that they will intimate me immediately for delivery. But again the company service centre failed to intimate me and when I enquired on 6-4-2011 to know the fate of my system and why I was not intimated over mobile as promised earlier, the service centre personal replied very rudely that it was not for them to intimate customers over phone and also asked me to take back my system if I require it so urgently. This was the reply after nearly one & half months of accepting my work order on[protected].
I was totally shocked by such rude behavior from the service centre personal of a reputed company like Philips. I could never imagine that instead of saying sorry for the delay in carrying out the work, they would ask me to take back the system. So far I know, revenue of a company is generated from sales & services receipts from customers, but with such behavior, Philips will be pushing customers away from the company rather than welcoming them.
I have not brought back the system as asked for by the service centre personal nor had the desire to call them back. Further, no call has been received from the service centre also.
Through this complaint, I now request an update on the position of work done in my system, whether it will be repaired and if so, when it will be ready for delivery. I may also be intimated if the service centre is not capable of carrying out the repairs. I also seek an apology for the rude behavior by the service centre personal.
My mobile no. is [protected] and e-mail address is [protected]@gmail.com

I have purchased a Philips 5.1 Home Theater HTS5550/98 on Wednesday (13/04/2011) the front USB port is not functioning properly...I've approached the dealer and he says that my USB drive is faulty and The same drive is functioning properly in other devices(other Philips DVD players) & I went to the service center there also I face the same problem the Technician is also saying that my USB drive is faulty I've used 4 USB drives(I formatted them properly there was no virus & I've tried using different brands o[censored]SB drives with different memory config's) The player doesn't even detect a simple mp3 file or jpg file ....Can some one please tell me how can I get my money back!

THANK YOU