Philips India Complaints & Reviews

Sir,

I am writting to Philips Customer care for One year but till date nothing has happened. I am giving the mails.

Philips feedback - CONSUMER - IN - [sender:[protected]@bitmesra.ac.in] Inbox
Philips Consumer Care <[protected]@philips-customercare.com> Wed, Jan 12, 2011 at 12:03 PM
To: [protected]@bitmesra.ac.in
PHILIPS

Dear Mr.Kumar,

Thank you for contacting Philips Consumer Care.

With respect to your e-mail, we deeply regret for any inconvenience you have faced. As we at Philips Consumer Care believe in sense and simplicity,we would like to inform you that as per our discussion with service center, we request you to contact service center again. They will arrange lens for you.

For any further assistance, please do not hesitate to contact us again

Kind Regards,

Philips Customer Care
Executive Name: Komal Wadhwa
Contact Us #[protected]Toll Free),[protected]Standard rate apply)
Work Timings: Mon - Sat # 9am to 9pm / Sunday # 9am to 6 pm

First name : Kaushik
Last name : Kumar
Address : BIT Mesra, Ranchi
Postal Code : 835215
City : Ranchi
E-mail : [protected]@bitmesra.ac.in
Telephone : [protected]
model_number : aw5737
title : Mr

Comment / Question
[protected]------
I had bought a SOUND MACHINE AW5737. My CD player in the system was giving a problem and was unable to read CD's. I had taken the same ( in the month of September'10) to your M/s Phili Care, Sainik Bazaar, Main Road, Ranchi - 834001.
Tel: 2331536.

The person told me the lens is required to be changed but the specific lens is not available with them.

Till date it is not available.

Please advice what I should do?


K Kumar <[protected]@bitmesra.ac.in> Wed, Jan 12, 2011 at 5:04 PM
To: Philips Consumer Care <[protected]@philips-customercare.com>
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Sir,

With respect to your e-mail, I had contacted your service center at
Ranchi. They told that the lens is still not available. They have
given requsition but till date no material has been received.

Please advice what I should do?


Philips Consumer Care <[protected]@philips-customercare.com> Thu, Jan 13, 2011 at 3:40 PM
To: [protected]@bitmesra.ac.in
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PHILIPS

Dear Mr.Kumar,

Thank you for contacting Philips Consumer Care.

With respect to your mail and as per discussion with service center, would like to inform you that they have ordered lens for your product. They will contact you after getting lens and they will give you a call back to inform the same.

Kindly bear with us till then.

Kind Regards,

Philips Customer Care
Executive Name: Komal Wadhwa
Contact Us #[protected]Toll Free),[protected]Standard rate apply)
Work Timings: Mon - Sat # 9am to 9pm / Sunday # 9am to 6 pm



K Kumar <[protected]@bitmesra.ac.in> Fri, Feb 4, 2011 at 7:25 PM
To: Philips Consumer Care <[protected]@philips-customercare.com>
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Sir,

I am still waiting for your response to my complaint. Till date my
system is lying idle.

Please respond if you feel that a customer is important



Philips Consumer Care <[protected]@philips-customercare.com> Mon, Feb 7, 2011 at 4:36 PM
To: [protected]@bitmesra.ac.in
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PHILIPS

Dear Mr.Kumar,

Thank you for contacting Philips Consumer Care.

With respect to your e-mail, we deeply regret for any inconvenience you have faced. As we at Philips Consumer Care believe in sense and simplicity,we would like to inform you that we have forwarded your request to the Service Center with a request for urgent remedial action.

Kindly bear with us till then.

For any further assistance, please do not hesitate to contact us again.

Kind Regards,

Philips Customer Care
Executive Name: Komal Wadhwa
Contact Us #[protected]Toll Free),[protected]Standard rate apply)
Work Timings: Mon - Sat # 9am to 9pm / Sunday # 9am to 6 pm


K Kumar <[protected]@bitmesra.ac.in> Thu, Apr 7, 2011 at 4:44 PM
To: Philips Consumer Care <[protected]@philips-customercare.com>
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Sir,

The system is yet to get rectified and your service centre has not
contacted till now.

Please tell me for how long should I wait and whether this will get
rectified or not? I am extremly upset by the way you deal with
customers.

If you feel this is beyound rectification please say so that I can
take appropriate measures.


Philips Consumer Care <[protected]@philips-customercare.com> Mon, Apr 11, 2011 at 10:55 AM
To: [protected]@bitmesra.ac.in
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PHILIPS

Dear Mr.Kumar,

Thank you for contacting Philips Consumer Care.

With respect to your e-mail, we deeply regret for any inconvenience you have faced, and shall look into the matter .As we at Philips Consumer Care believe in sense and simplicity, please note that your request has been forwarded to the Branch Service Head. As soon as we receive the feed back we will inform you accordingly.

Kindly bear with us till then.

Kind Regards,

Philips Customer Care
Executive Name: Manoj Khatri
Contact Us #[protected]Toll Free),[protected]Standard rate apply)
Work Timings: Mon - Sat # 9am to 9pm / Sunday # 9am to 6 pm





Please advice me what should I do?

DR. KAUSHIK KUMAR
Birla Institute of Technology
Mesra, Ranchi
Jharkhand - 835215

Mob: [protected]
Ph:[protected]
Fax:[protected]
Alternate E mail: kaushik.[protected]@gmail.com

Gopu.p
Coimbatore

My home theatre had problem model no HTS 3152 I was give to Philips Arena service centre on 5-jan-2011 which is job card no 1501, I have keep on followed them their not given proper answer ,not yet ratified the problem, the home theater till not hander over back to me
I have one doubt whether home theatre available or not, If is it’s their when will you clear if it’s not their what will you do,
If this problem keeps on going like this I will tack further action.plz reply to my mail id is [protected]@rediffmail.com
below service center address
Philishops Philips service centre
Asoka plaza
483,Dr Nanjappa road
Coimbatore-641 018

Hi Sir,

I purchase the Philips saver machine cast of 3196.00/Rs. It was 2 years warranty period,
I purchase it on April 2009, after 1year Shaver and trimmer both function was not working properly. Finally I decided to go Philips service center Anna Nagar Chennai at April-2011 before warranty period, and put my complaint; they registered my complaint and committed me that they will replace this machine within 10 days.

I went to that service center more then 10 times, but every time they gave only commitment "come for Saturday or Monday", I don’t know how many Mondays or Saturdays I went to that shop, but still I am not getting my machine.

I am much freshened for this happens and I don’t know what I should do for that.


Regards
Prabhat Kumar Saxena
3F,Lord View Appartment
Murgan koil Road,Near Sarvana Hotel
Vadapalani, Chennai-26
PH-[protected]

Cheaters - cheated me by giving me a mixer which does not work properly.Its been just 6month from purcase when it started giving problems.If it does not have the capacity to grind a half coconut then i think its shameful for a brand like vijay sales to convince a customer 2 buy this piece of . I being a regular vijay sales customer is very disappointed with this kind of irresponsible n careless behaviour. On expecting cooperation and help from the seniors of vijay sales they end up telling me that they cannot do anything about it and that no matter how many times the mixer gives trouble they would only repare it but by no ways are dey going to replace it for me. basically they feel the customer has no dam work and is forced to keep this piece of they've sold to me.This is real disgrace a real shame i think i would never ever purcase anything or suggest anyone to purcase anything from vijay sales. SHAME ON U VIJAY SALES. .

I had purchased Philips food processor model no ML 1659 from United Electronics,MP Nagar Bhopal on 02 Nov 2010. within few days of purchase the big jar started leaking from bottom. I approched the seller for complaint for which he said that approach the service centre for complaints. After a great survey the service centre was located.
The service centre checked the jar, opened the repair card and told me to come in the evening. In the evening when I approached they told the replacement of this jar will come from Indore as it is under warranty, so contact after 10-15 days.
When I called up after 15 days they told me that your replacement has come pl come and collect.
I went to collect the replacement. they told me that no replacement can be given and you have been misguided.
After so much of harassment no action has been taken by the service centre of the company. The jar is with the service centre at 6 Malaviya Nagar, Bhopal (MP)-462001. I have the repair/job card and the details of calls...Please take necessary action against the service centre..

Lt Col L C Dagar
Indian Army

The digital photoframe was in Warranty period. The product was not working.Located the autorized servicing agent in Adyar - Clarity Electronics and handed over the defective product on 21 May 2011. He promised to replace with new one within 4 weeks. But no action. Whenever we contact them on person or phone, they keep giving execuses with no action. Phone no. of Clarity electronics[protected].

Pls help

Radhakrishnan
18 / 12 , II cross,
Indiranagar,
Chennai - 20.
Phone 24421083
email. [protected]@rediffmail.com

My philips dvd player and i registered my complaint through phone on 24.06.2011. Very soon the service station respond and agent came to my house. He checked the my dvd player and asked me to bring to his service station, so i immediately next day given my dvd player to his service station where it is so far from my house nearly 15kms. So they asked me for 2 days time to rectify the problem but till now dt:06.07.2011 the is no call from the service station. And i called n number of times to the service station but they are not answering the call. So what we do for this poor irresponsible service station.

Service station name:om sree electronics
Shop no:3 & 4 sai leela residency
Ss colony, hydernagar, kukatpally,
Hyderabad-500 072

We purchased 24 inch LCD TV from Garg Traders Berkhera BHEL Bhopal who are Philips distributor and commited 4 years warranty for which a card was also provided by philips. it went in operational within 45 days of working and they are not changing the LCD as of till now. Service center executives have taken away they LCD TV with them on 21 of may 2011 and a complaint is also logged in the cx support department on 17 of may 2011 but neither a replacement has been provided for that nor a replacement has been done till now. just requesting for a day or 2 continuously.

Hi,

I've purchased Philips DVD Player DVP3256 model.
After two years(now), PCB board in DVD changed by Philips Service person due to the
failure in power supply and they've charged Rs1000 totally.

But the problem occurs again now (just after oneday from service).

They asked to check the DVD again & again but they didn't come to service again.
(even they didn't response to the call).

Philips Service Person :
Babu
[protected]
Electocare, Kodambakkam, Chennai.

Kindly do the necessary asap.,

Regards,
Saravana
Mob: [protected]

I bought Philips Pure Water care (model no. - WP3990). The filter has been blocked since one week. I have called customer care and local service center several times. Every time they assure me that their representative will visit within 24 hours but even after more than 1 week no body has visited to change filter. Today when i called service center they replied very coldly that they do not have filter in stock so if I can arrange any filter from local market then they will send their people to fix it. First of all, if they do not have filter in stock then why it was not communicated before? Why every time they promised that they will send their people within 24 hours. And it is disgusting and such a disgrace to Philips that they do not have stock and they do not care for their customers. Worst after sales service I ever experienced with Philips. We have been consuming packaged drinking water for more than 1 week. I won't suggest anybody to buy product from a company which is based on the pillars of lies.

SHOPS NAME.-A.Narayan Iyer,& Provisions,Dhanalakshmi bank bldg.Naickanal.
Date of purchase- 31.08.2010
party refuses replacement as usually other shops one year warranty is given for CFL bulbs

My Philips FWD39/21M DVD player was not powering up, so I took it to the authorized Philips service centre in Thiruvananthapuram, M/s. Vijay Electronics. I gave the player on 7 May 2011, and was told that they could look into the same only the next week. Since I did not receive any response from them, I called them repeatedly, but always received the same reply that "a technician will look into this and call you back". Nothing happened till 04 June 2011, so I called their support Manager. He also promised to call back "within 10 minutes", but that is yet to happen! I called him again on 6 June 2011, and he unabashedly told that he would "get back to me". Such poor service reflects very badly on a brand name as big as Philips, and is not expected also.

I had purchased VCD MP3-CD Mini Hi-Fi System costing Rs.9,990.00. It was giving some problems since its purchase. Despite several times attending during warrantee period the complaint by their service engineers the complaint in the above system could not be rooted out.
The problem is very simple that the left lid of the cassette player system some times does not open, for which I have been asked to pay Rs.2,100/-.
PHILIPS OFFER VERY HIGH COSTING SERVICE SO BEWARE BEFORE PURCHASING PHILIPS PRODUCTS.
SC Gupta, e-mail: [protected]@gmail.com

Dear Sir ,
I had purchased an Philips MCD388/98 - MICRO THEATER from the Philips authorized dealer Audio Voice (india ) pvt.Ltd , D-23 ,Central Market , Lajpat Nagar -2 ,New Delhi -110024 , on 03/09/2010 paid Rs.15,500/- but unfortunately after three months of purchase the system is not working .
I visited the dealer two three times personally therefore I complained and asked the above mentioned dealer to exchange my product but he with his malafide intention he refused to do so.
I then direct approached the Philips Complaint centre for the above stated matter, on 14/05/2011 at 12.00 noon , complaint no . is 580113 . After my complaint from Philips service centre Mr. Ashok Saini visited two three times and he was not able to repair the system .After few days he called and said I have to take the system at workshop . I requested them kindly exchange my product but he refused .
After the above mentioned struggle, I again approached the company through telephone calls & I contacted Area sales Manager Mr.Bhupender ([protected]) he also harshly refused for exchange & said you can speak to the G.M. regarding this he can do it ,than I contacted G.M. Mr.Sriniwas Joshi ([protected]) but he with his malafide intention he also refused to do so, but till date I have not yet received any call from them and my problem has still not been solved.

Yourhonour, you are requested to pass order favoring me against respondent. please order for the compensation for mental disturbance and wastage of time by visiting their showrooms, amounting to me 20000 and also I request you to pass the order to exchange the above mentioned product .

Your’s faithfully
Rizwana Khan
2/7 A ,Ground Floor,
Jangpura –A
New Delhi -110014
([protected])

I bought Phillips 25inch Full HD LCD from Radhika Sale in December 2010.

After 3 months there was problem in speakers and it is sounding very pathetic. I have complained to Radhika in month of March 2011 and till now my problem is not solved.

Phillips Service Centre Multi Service told me that hey do not have speaker and they have ordered the same from Singapore and they are keep on extending the dates and telling me that company doesn’t have stocks of speakers.

If Phillips doesn’t have stock of spare parts then why they are selling their product and giving warranty /guarantee on it.

Please don’t buy Phillips LCD Tv

If my problem doesn’t get solve in 2-3 working days. I will take some other serious action against them.

Thanks n regards,
Shankar Khatri
+91-[protected]

Hello Everyone,

About a week ago i bought couple of Philips LCD TVs from Chroma (TATA group), Bangalore and they promised to install it within 48 hours of delivery and its been almost 4 days since the delivery and no one from philips nor chroma has called for demo/installation. On the contrary, i had to call philips customer services, and they kept saying their technician will come before 6pm today (everyday) and its been 4 days and no one has turned up. Finally, today (saturday 14th May 2011) a technician called and informed he will come and install it today, i hope he turns up and i also hope TV works to its specifications. Guys when u buy these electronic goods from Chroma or philips or ezone, keep following it up with them, otherwise once their product is sold they dont even bother to provide service.

thanks

I am purchased PHILIPS Grooming kit which has model no QG3190 and price Rs. 2995 /- with two years Warranty.
After using one month is has some problem,so i am give it to near Philips service centre.After three month they giving me the other model QG3150,and its price is Rs. 2695 /- and also have less feature.

So,how it could be?

Please give me the solution for that one.
for further assist i give the mail which i have been send to PHILIPS customer care.

My self Sanjoy Karan,i'm purchased Grooming kit from Kolkata(HiraMoti Implex,South Sity Mall,Shop No-B-16,Prince Anwar Shah Road,Kolkata-700068) Model No-QG3190.
After one month that has some problem in adjust button,so i'm give it to my nearest Philips service center on 15/02/2011. (Philips Service Centre,Manjushree Market Complex,P.O.-Khanjanchwak,Haldia,Pin-721602,Mob No- 91-[protected])
But still date no progress in this matter & also no reply from your service person.
Pls take that matter very urgently.

after the mail philips send:

PHILIPS
Dear Mr.,

Thank you for contacting Philips Consumer Care.

With respect to your e-mail, we deeply regret for any inconvenience you have faced, and shall look into the matter .As we at Philips Consumer Care believe
in sense and simplicity, please note that your request has been forwarded to the Branch Service Head. As soon as we receive the feed back we will inform
you accordingly.

Kindly bear with us till then.

For any further assistance, please do not hesitate to contact us again quoting your registration number:-[protected]

Kind Regards,

Philips Customer Care
Executive Name: Deepu Kumar
Contact Us #[protected]Toll Free),[protected]Standard rate apply)
Work Timings: Mon - Sat # 9am to 9pm / Sunday # 9am to 6 pm

First name : Sanjoy
Last name : Karan
Postal Code : 721604
City : Haldia,Purba Midinipur
State : West Bengal
E-mail : [protected]@gmail.com
Telephone : [protected]
call_back_day : AnyDay
call_back_time : Morning
model_category : Personal care
model_number : QG3190
serial_number : 493082
purchase_date : 01102010
title : Mr

Dear Sir,

Inspite of giving several reminders and spoke with higher authority in delhi with philips, to re place my 1 month old juicer i have a proof of emails which i requested again and again for replacing.

No one still hearing non of the people respond as on date 8th May 2011 time 1117hrs.

i would request to you kindly look into this

diinesh

Dear,

There is a problem in filter bcoz red light is blinking always when we r trying to use it. So please take
a action. We have to change our filter.

ADDRESS: Shailesh Hegde,
Krishna kunj,
Tirandaz village,
Next to shivsena office,
Opp I.I.T Maingate, Powai,
Mumbai- 400076 Mobile no - [protected]
[protected]

Bought philips water purifier last year at Hypercity mall(down stairs to Inorbit mall), Madapur, Hyderabad.

It was installed at the address Flat:510, Eenadu Homes, Block-2, Nizampet Road, Kukatpally, Hyderabad 500074.

After installation, it worked fine for some days and stopped functioning from last 6 months. We need immediate assistance to this.

Thank You.