Philips India Complaints & Reviews

The PHILIPS LCD TV - 24PFL4505 was brought from BLESSINGS (A unit of Kay Dee Audiovisions (P) Ltd) on November 5, 2010. This TV had developed a major problem within one week of its installation due to which it had to be replaced by Philips. it took almost a month.

Now on 16th October 2011, the LCD TV again developed problem which was reported to Philips through their Call centre. The Call Complaint No. is PGZB[protected].

The Service Engineer has visited and informed us that a part will need to be changed. I have since been following up with the Service Centre in Noida, but till date no part has been made available by Philips.

So much for a multinational company as Philips.

i have buy lcd dated on 22-10-11 last few day but my lcd picture is not ciear i had complaint in philips service center my comp-no PDEL[protected] compaint date 25-10-11 but company eng came my home he say lcd is ok but i not agree with him lcd picture are no responce sometime start the lcd or after sometime .request you to look into the matter and do not the needful as .as well as responce contact me mobile no.[protected]. [protected].

Its been 15 days that i have bought a philips home theater system.. even after making 100's of calls to customer care and engineer and technicians response is utter poor .. what should i do in this case.. pls revert

To Whom so ever it may concern,

We bought a Philips home theater system ( Model : HTS : 5530 ) from Sheetal appliances Ghaziabad on 22.10.11.
We then called the customer care no i.e [protected] to request the installation ( REFERENCE NUMBER : 693434 )of the same and we were advised that a technician would visit and install the product and give us the demo.

On 25th October 2011 , a technician from Hi-Tech Service Center called us at around 3:00 PM saying that he is in Gandhi Nagar and would reach our home in no more than 30 minutes. Being a festive evening, we kept waiting for him for all that evening and called him on the same number that he called us from but he neither picked up the call or came for installation.

Since then we have been calling the customer care number but there has been no resolution our problem. And now the customer care executives know me by name and now when I call them they put me on hold for infinite time and then they disconnect the call.

Is buying a PHILIPS product a sin and are we being punished for the same !!!!

If the company can’t even install the product the product than what after sales services can one expect from them !!!

Today I took an off from my office to get this problem resolved but it doesn’t seem like getting solved ever !!!

Dear Sir

I HAD PURCHASED PHILIPS AUDIO SYSTEM FROM RAIPUR ONBILL NO 6538 DATED 2/5/2002 HAVING INTERNATIONAL WARRANTY NO. EARLIER ON MANY OCCASSION I HAD TO SEND FOR REPAIR THE SET BUT THE COMPLAINT DIDNT GOT RESOLVED INSTEAD OF PAYING HUGE SERVICE CHARGES FOR THE SAME .

philips had registered my complaint but has not been attainded till date,details are as under:

COMPLAINT NO:636156
COMPLAINT RECEIVER.Mr Tausif
DATE OF COMPLAINT:6TH August 2010
Time of COMPLAINT:1.51 PM

PHILIPS HAD PROMISSED THAT WITHIN 48 HRS SOME ONE WILL ATTEND MY COMPLAINT BUT I WAS SHOCKED BY LACKLUSTURE ATTITUDE OF COMPLAINT CELL .PHILIPS IS requested to kindly replace my system with same model or some other model as the piece was defaulty.

Regards
Sandeep Laddha
Banglow No 26
Avanttii Gardens
Daldal Seoni
Raipur(C.G)
MOB:[protected]

Hi,

I had purchased Philips LED 32PFL5356 from star CJ on 1st of October 2011 and received the product on 11th October.

I had called up the customer care center the same day(11th october) and was assured that the TV will be installed within 48 Hrs, However as of today i have not received any call from any of the Philips center, iam now getting worried if i have made the right choice.

Can you please take up the issue with the Philips center.

Regards,
Srijith Ramachandran

I have paid on7th May 2011 advance amounting fifty percent of the cost of two plastic parts to the authorIsed Phillips service centre, Jayati Enterprise in Vadodara.It is four months and numerous phone calls to the service centre as well as toll free no of Phillips as well as calls to the local rep of Phillips but all negative response and it is frustrating.Soon I will not be able to use the product.It is a grooming kit QG 3190/00. E mails to Phillips also have not helped as all they do is acknowledge the receipt.Please help me to take these people to task.
Thanks
Michael Gomes
Vadodara,Gujarat
Tel:[protected]

WHILE PURCHASING 23 W CFL, M/S MAHALAXMI ELECTRICALS, DENIS COMPOUND BLDG, SAVARKAR NAGAR, THANE-400606, HAD GIVEN REPLACMENT WARRANTY OF 23 W CFL LAMP FOR THE ONE YEAR PERIOD. NOW HE IS DENING FOR REPLACEMENT OF SAID LAMP TELLING WARRANTY WAS FOR 6 MONTHS FROM PHILIPS COMPONY. HE NEVER GIVES BILL ALSO FOR THE PRODUCT WE BOUGHT. PLEASE DO THE NEEDFUL.

I had purchased a television in 2000 from Philips India , the model is Cinema Surround-Power Vision at a very high price of Rs.19900. Recently the remote of the televison has gone out of order. I called up Customer care and registered the complaint. I also visited your local services centre i.e Electronics Hospital at Agra but to my surprise and shock they told me that Philips has stopped manufacturing and selling the Television and infact sold the business to videocon. Again I called the CC on 27/08/11, 28/08/11 and on 29/8/11. But really it was adding insult to injury as again and again I got the same reply that we will call you back tomorrow. This is the kind of service level that Philips India is maintaining where they dont have any kind of control over the services centre and Customer Care. Even a footpath vendor is a better businessman than Philips India.
Also on the website there is no contact number of Philips India is provide except the customer care which is a useless body, and no address of the company's office is given. I need a replacement of my remote, dont know what to do.
Who so ever read this, please dont go for any philips product else you are wasting your money.

PHILIPS LCD
MODEL NO 32PFL3403/94

We got this LCD as a gift from some friends,it was working fine for first 6 months after that there was a problem in the power supply board. We got it repaired from an authorized service center of Philips in our city,he had replaced some MOSFETS and resistors supposedly for 2500 Rs.
After getting it repaired, the LCD dint even work for an hour and now again the LCD's power supply board has a problem the service center people say its because of voltage fluctuations I cant understand that if the product cant handle power supply plugged in for half an hour also then what repair has been done, or rather what kind of products Philips is selling.
Hoping for a reply ASAP.

Complaint against philips authorised service centre, audio video electronics mangalore...

India is filld wid corruption, evryone knows... Above service centre charging a lllllotttt from custemers as if..

We made great mistake in purchasing philips...

Is it fair /?

If any male has gutts to solve dis problm just calll them to[protected] or 2437346

They also made mistake while fixng lot to our tv... They are not ready to chek it also even after we gave complaint that spark is coming in lot wire...

We are disappointed by philips — the name v trustd a llot

Plz do not publish my email id

Dear sir,

This is a complaint against authorised philips service center - kalyan name:golden electronics.

My philips dvd has been given for repairing on 09.07.2011 - despite of repeated followup with proprietor, thru mails and thru customer care they have not responded in time and service center trying to grab more money from me by stating fault with the dvd main pcb.

Please find enclosed herewith details of follow up done by me with the proprietor and thereafter i had sent final letter to him for clarification.


Mr. asin kumar - proprietor

I would like to know which exact part is required to repair my dvd.

1. why you had not given me work order number when i handed over dvd at your service center for
Repairing? is there any restriction laid by philips on authorized service centers like you, to adhere
And implement policies and guidelines laid down by philips for giving better services to the customers?

2. the reason for calling you for servicing was the disc tray was locked and it is not working
Properly.

3. when first time i had lodged complaint telephonically and your service engineer visited my residence,
He told me that due to failure of ic the trey is not working and need to change the ic. during his
Inspection neither he had noticed / found any other problem with dvd nor he has update us anything
About main pcb. also the job sheet prepared by him is self explainery stating that set in disc mode and nothing else.

3. dvd given to you on 09.07.2011 thereafter despite of repeated follow up thru telephones, mail s and
Philips authorized call centers neither you nor philips bothered to give proper feedback about my
Aid machine, you both have failed to inform me exact problem with the dvd and cost for repair till
19.08.2011?

3. i had been sent you five reminder mails and informed you that dvd required very urgently as we
Had family function on 15.08.2011 though you have not bothered to inform status of the product.

4. after 1 ½ month you are stating that the problem is with main pcb and repairing cost will be
Rs.5651/-

5. it is surprise that how this main pcb problem has arise after 1 ½ month? why you had not informed
Me earlier when you had noticed it and why after one and half month?

6. your action is doubtful, suspicious. i feel, you are doing all acts purposely to gain maximum money
From me.

The problem was just with the disc trey and not else. the quoted amount is very high and i don’t believe on your quote.

Further, as marketing strategy philips has neither left any option to customers to collaborate another dvd with existing speakers nor same dvd model is available in the market.

Being an authorized dealer you have failed to give the proper services to the customer and your act has lead to made harassment for no faults of me by quoting irrelevant fault of the machine and quoting wrong price for services.

Therefore you have called upon to explain me within seven days from date of this notice, why not to initiate legal action against you for harassment and wasting of my time, failing which i shall proceed to lodge the complaint against you and same shall be entirely at your own risk as to all costs and consequences which may please be noted.



Sudhakar yeradkar.
[protected]

dear
sir/madam
I had purchase philips water purifier on march 2011 which have two years guarranty period. but after three months i found that this product is total out of order & not working properly. i had registered this complain on 25-6-11 at the philips customer care services they suggest to go to the service centre of philips at dehradun for the servicing of that purifier from past two months that in the service centre but they didn't take any satisfied action against my complain whenever i call the customer care & their service center they didn't listen to me & about my complain......now please tell me what should i do????????

Bought new Philips DVD player, DVD player, in warranty period itself had lot more problem later they extended warranty period for 3 months from warranty. Later due to repeated issue I took AMC for the DVD, even I had same frequent issues then they given new DVD player replacement for that. But that too not working properly. I given complaint on 09-August-2011 but as on date 18-August-2011 no one attended the complaint and no one made any call.

Please guide me on this, what I have to do next in this case.

LCD TV purchased from Kohinoor electronics, kandivali in May, 2011. The TV started giving problem from 1 month and the problem is repeated every 10 days inspite of being repaired by Philips engineer each time. The quality of service engineer is very bad. He just removes the TV from the wall mount and shakes it n puts it back and the TV starts working. Again after 10 days the same problem is repeated and the engineer does the innovative repair.

The Philips LCD TV sold by Kohinoor electronics is defective and hence the cost paid should be refunded

Rupesh
[protected]

Sir,

I am writting to Philips Customer care for One year but till date nothing has happened. I am giving the mails.

Philips feedback - CONSUMER - IN - [sender:[protected]@bitmesra.ac.in] Inbox
Philips Consumer Care <[protected]@philips-customercare.com> Wed, Jan 12, 2011 at 12:03 PM
To: [protected]@bitmesra.ac.in
PHILIPS

Dear Mr.Kumar,

Thank you for contacting Philips Consumer Care.

With respect to your e-mail, we deeply regret for any inconvenience you have faced. As we at Philips Consumer Care believe in sense and simplicity,we would like to inform you that as per our discussion with service center, we request you to contact service center again. They will arrange lens for you.

For any further assistance, please do not hesitate to contact us again

Kind Regards,

Philips Customer Care
Executive Name: Komal Wadhwa
Contact Us #[protected]Toll Free),[protected]Standard rate apply)
Work Timings: Mon - Sat # 9am to 9pm / Sunday # 9am to 6 pm

First name : Kaushik
Last name : Kumar
Address : BIT Mesra, Ranchi
Postal Code : 835215
City : Ranchi
E-mail : [protected]@bitmesra.ac.in
Telephone : [protected]
model_number : aw5737
title : Mr

Comment / Question
[protected]------
I had bought a SOUND MACHINE AW5737. My CD player in the system was giving a problem and was unable to read CD's. I had taken the same ( in the month of September'10) to your M/s Phili Care, Sainik Bazaar, Main Road, Ranchi - 834001.
Tel: 2331536.

The person told me the lens is required to be changed but the specific lens is not available with them.

Till date it is not available.

Please advice what I should do?


K Kumar <[protected]@bitmesra.ac.in> Wed, Jan 12, 2011 at 5:04 PM
To: Philips Consumer Care <[protected]@philips-customercare.com>
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Sir,

With respect to your e-mail, I had contacted your service center at
Ranchi. They told that the lens is still not available. They have
given requsition but till date no material has been received.

Please advice what I should do?


Philips Consumer Care <[protected]@philips-customercare.com> Thu, Jan 13, 2011 at 3:40 PM
To: [protected]@bitmesra.ac.in
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PHILIPS

Dear Mr.Kumar,

Thank you for contacting Philips Consumer Care.

With respect to your mail and as per discussion with service center, would like to inform you that they have ordered lens for your product. They will contact you after getting lens and they will give you a call back to inform the same.

Kindly bear with us till then.

Kind Regards,

Philips Customer Care
Executive Name: Komal Wadhwa
Contact Us #[protected]Toll Free),[protected]Standard rate apply)
Work Timings: Mon - Sat # 9am to 9pm / Sunday # 9am to 6 pm



K Kumar <[protected]@bitmesra.ac.in> Fri, Feb 4, 2011 at 7:25 PM
To: Philips Consumer Care <[protected]@philips-customercare.com>
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Sir,

I am still waiting for your response to my complaint. Till date my
system is lying idle.

Please respond if you feel that a customer is important



Philips Consumer Care <[protected]@philips-customercare.com> Mon, Feb 7, 2011 at 4:36 PM
To: [protected]@bitmesra.ac.in
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PHILIPS

Dear Mr.Kumar,

Thank you for contacting Philips Consumer Care.

With respect to your e-mail, we deeply regret for any inconvenience you have faced. As we at Philips Consumer Care believe in sense and simplicity,we would like to inform you that we have forwarded your request to the Service Center with a request for urgent remedial action.

Kindly bear with us till then.

For any further assistance, please do not hesitate to contact us again.

Kind Regards,

Philips Customer Care
Executive Name: Komal Wadhwa
Contact Us #[protected]Toll Free),[protected]Standard rate apply)
Work Timings: Mon - Sat # 9am to 9pm / Sunday # 9am to 6 pm


K Kumar <[protected]@bitmesra.ac.in> Thu, Apr 7, 2011 at 4:44 PM
To: Philips Consumer Care <[protected]@philips-customercare.com>
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Sir,

The system is yet to get rectified and your service centre has not
contacted till now.

Please tell me for how long should I wait and whether this will get
rectified or not? I am extremly upset by the way you deal with
customers.

If you feel this is beyound rectification please say so that I can
take appropriate measures.


Philips Consumer Care <[protected]@philips-customercare.com> Mon, Apr 11, 2011 at 10:55 AM
To: [protected]@bitmesra.ac.in
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PHILIPS

Dear Mr.Kumar,

Thank you for contacting Philips Consumer Care.

With respect to your e-mail, we deeply regret for any inconvenience you have faced, and shall look into the matter .As we at Philips Consumer Care believe in sense and simplicity, please note that your request has been forwarded to the Branch Service Head. As soon as we receive the feed back we will inform you accordingly.

Kindly bear with us till then.

Kind Regards,

Philips Customer Care
Executive Name: Manoj Khatri
Contact Us #[protected]Toll Free),[protected]Standard rate apply)
Work Timings: Mon - Sat # 9am to 9pm / Sunday # 9am to 6 pm





Please advice me what should I do?

DR. KAUSHIK KUMAR
Birla Institute of Technology
Mesra, Ranchi
Jharkhand - 835215

Mob: [protected]
Ph:[protected]
Fax:[protected]
Alternate E mail: kaushik.[protected]@gmail.com

Gopu.p
Coimbatore

My home theatre had problem model no HTS 3152 I was give to Philips Arena service centre on 5-jan-2011 which is job card no 1501, I have keep on followed them their not given proper answer ,not yet ratified the problem, the home theater till not hander over back to me
I have one doubt whether home theatre available or not, If is it’s their when will you clear if it’s not their what will you do,
If this problem keeps on going like this I will tack further action.plz reply to my mail id is [protected]@rediffmail.com
below service center address
Philishops Philips service centre
Asoka plaza
483,Dr Nanjappa road
Coimbatore-641 018

Hi Sir,

I purchase the Philips saver machine cast of 3196.00/Rs. It was 2 years warranty period,
I purchase it on April 2009, after 1year Shaver and trimmer both function was not working properly. Finally I decided to go Philips service center Anna Nagar Chennai at April-2011 before warranty period, and put my complaint; they registered my complaint and committed me that they will replace this machine within 10 days.

I went to that service center more then 10 times, but every time they gave only commitment "come for Saturday or Monday", I don’t know how many Mondays or Saturdays I went to that shop, but still I am not getting my machine.

I am much freshened for this happens and I don’t know what I should do for that.


Regards
Prabhat Kumar Saxena
3F,Lord View Appartment
Murgan koil Road,Near Sarvana Hotel
Vadapalani, Chennai-26
PH-[protected]

Cheaters - cheated me by giving me a mixer which does not work properly.Its been just 6month from purcase when it started giving problems.If it does not have the capacity to grind a half coconut then i think its shameful for a brand like vijay sales to convince a customer 2 buy this piece of . I being a regular vijay sales customer is very disappointed with this kind of irresponsible n careless behaviour. On expecting cooperation and help from the seniors of vijay sales they end up telling me that they cannot do anything about it and that no matter how many times the mixer gives trouble they would only repare it but by no ways are dey going to replace it for me. basically they feel the customer has no dam work and is forced to keep this piece of they've sold to me.This is real disgrace a real shame i think i would never ever purcase anything or suggest anyone to purcase anything from vijay sales. SHAME ON U VIJAY SALES. .

I had purchased Philips food processor model no ML 1659 from United Electronics,MP Nagar Bhopal on 02 Nov 2010. within few days of purchase the big jar started leaking from bottom. I approched the seller for complaint for which he said that approach the service centre for complaints. After a great survey the service centre was located.
The service centre checked the jar, opened the repair card and told me to come in the evening. In the evening when I approached they told the replacement of this jar will come from Indore as it is under warranty, so contact after 10-15 days.
When I called up after 15 days they told me that your replacement has come pl come and collect.
I went to collect the replacement. they told me that no replacement can be given and you have been misguided.
After so much of harassment no action has been taken by the service centre of the company. The jar is with the service centre at 6 Malaviya Nagar, Bhopal (MP)-462001. I have the repair/job card and the details of calls...Please take necessary action against the service centre..

Lt Col L C Dagar
Indian Army