[Resolved] Poorvika Mobiles — Poor customer support

 
7 Reviews
Chennai District, Tamil Nadu, India
 andrewirech
Hi

My self d. Andrew amal raj, stepped in to poorvika mobiles in m. R. Nagar outlet (New branch). Sales representative name elangovan (Contract labour of sun marketing) misbehaved with me and teased me. I warned him that, this is not the way to handle the customer. He never caring about my suggesstions. Then i complaint to the show room manager. No action taken on him.

Friends, you will get ill treatement in poorvika mobiles.


D. Andrew amal raj
Mob:[protected]
Complaint marked as Resolved Mar 15, 2017
Verified Support
Poorvika Mobiles Customer Care's response, May 11, 2016
Dear customer,

We have gone through your complaint . We regret the inconvenience caused.For a quick resolution please register your complaint in our customer care department by dialing[protected] for solutions. Also you can write your complaint in [email protected]

With Regards.
Manager - Customer Care.
Complaint comments  6 Comments     Updated: Share0Tweet0

Comments

hi sir,
i got a karbon 111 mobile from ramanathapuram branch on 01.09.2011 [Invoice no. 4916] in which they give defective charger. i went your branch many more times and they are not responsible . please change the new charger.
contact no. [protected]. gmail id. [email protected]
hi myself manikandan... i went poorvika theradi branch.. i bought nokia basic model mobile.. they told to give me the gift of one watch.. that time watch not available.. you can get this later.. they told.. i went to there after one week.. they gave me one photo frame and foolish me.. "we cant give watch for this basic model phone" they told...

regards
manikandan
hi frndz,
I bought a mobile at Tamilnadu and when i gave service at Bangalore they are not picking up saying this bill is not valid in Bangalore then for what purpose the bill is given. Never buy a mobile from Poorvika mobiles.
Dear Sir,

I have given my Blackberry device for service at your Ambur Branch for Charging Connector problem on dated 19/05/2013

Model No. Blackberry 9860 Torch
IMEI No. [protected]
Poorvika Service Job Sheet No. 13202

I have asked poorivka if they can give back rectified on the same day, Technician Name Mr. D. Tamil and others at the showroom assured to give on the same day evening (19/05/2013).

When I called at 7.00 pm on 19/05/2013, I have been informed by your technician Mr. D. Tamil that the problem is not fixed it will be ready by next day 20/05/2013.

On 20/05/2013 around 11.30 I received call from your above technical person saying it take 2 more days to fix the problem. I requested him to return same as it is so that I will go and fix the problem in any authorized Blackberry service outlets at chennai. He assured me to give on 21/05/2013 without fail.

As your aware that Blackberry is mainly used by Working professional for Email Communication and I have been registered with Factory Email ID so as to reply our company International customers immediately. I am pressurized and in mental agony with work load for not catching up email due to non-availability of the device which is under service in your esteemed concern.

On (21/05/2013) I was not answered to my call even after several attempts and I myself traced new Ambur Poorvika No and when I called I received a reply from other service person that Mr. Tamil has gone for meeting and I have not proper response. I asked them to give atleast a standby. No response...

Today (22/05/2013) after my several attempts to calls, I got an info that my device is at Chennai Service Center and once they complete the trouble shoot they will send the device through courier. And even they added that it has been flash ( at time of handing over my device I particularly asked your technical person that should I take back up. He replied it is only charging connector problem no need of it). Now all communication datas are completely damaged. How I should retrieve them back ??????.

What sort of answer I should give to my international customer... since I don't have standby device to reply them spontaneously...

What sort of Service Poorvika provide to customer where the showroom is newly opened at Ambur Town...

PLEASE PLEASE IF YOU DON'T HAVE PROPER TECHNICAL PERSON DO NOT OPT FOR SERVICE TO THE CUSTOMER

Also my device given is not for experiment at your service center I have given for only problem which needs to fixed...

Please do not under-estimate technicality of the product...

Give proper response to your valuable customer. Because if you people don't care of them, for sure your competitor will take care...

When can I get my device back??????????????????????

Thank you

Best regards
Shafeeq

Mobile # [protected]
Dear sir I am karthikeyan at thiruvottiyur 2 days back I went to oldwashermanpet poorivaka showroom. I am very disappointed. that person speech is very bad. very very bad service.

regards
A.B.karthikeyan
ONIDA SERVICE
[protected]
DEAR SIR,

MYSELF THAMIZHARASU...
I HAVE GIVEN MY MOBILE SONY XPERIA Z3 TO THE POORVIKA PICK-UP SERVICES AT FEB 5 2015...AFTER PICKING MY MOBILE I GOT A CONFIRMATION CALL FROM POORVIKA... THEY TOLD ME YOUR MOBILE HAS DEAD SO HAVE TO PAY RS.12000 TO OUR POORVIKA, WHEN U PAY THE MONEY WE WILL GIVE U A NEW MOBILE OF SAME MODEL WITHIN 7 DAYS YOU WILL GET YOU'R NEW MOBILE...THE NEXT DAY I PAID THE MONEY RS.12000 TO PERAVALLUR CHENNAI POORVIKA SHOWROOM ...
BUT STILL THEY DIDN'T GIVE ME MY MOBILE "70 DAYS" AS COMPLETED
WHEN I CALLED THEM THEY PUT MY CALL ON HOLD FOR NEXT 25 MINUTES..
THE STAFF NAME IS " ILAKKIYA" SHE, S TEASED ME ALL THE TIME...

NOW I DECIDED TO GO TO THE CONSUMER COURT WITH PROPER EVIDENCE THOSE I HAVE...

IF YOU HAVE CHANCE MEANS KINDLY HELP ME...

THAMIZHARASU
[protected]

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    92%
    Complaints
    569
    Pending
    0
    Resolved
    523
    phone
    +91 44 4399 9970
    +91 44 4266 6666
    location
    Admin Office No. 30, Arcot Road, Kodambakkam, Chennai, Tamil Nadu, India - 600024
    Poorvika Mobiles - Poor customer support