Poorvika Mobiles Complaints & Reviews

I bought a samsung j5 mobile on 12.2.2016 at evening. my invoice number is SI/AMIN/748 next day itself i realised my mobile battery is high consumption then if i use it for 5 min it got heated the same day evening i went and complaint to that poorvika mobile showroom aminijikarai branch but the respond i Heard it from the sales person is worst. simply they saying me to go samsung service centre.

worst experience ever... selling fake product

I am Engg college Student, my Mobile handset collected for complaint/ servicing w.r.t Display broken, not received back for more than 40 days.

Model : Samsung J100 Phone
Complaint : Display Broken
Date of Purchase : 09.08.2015
Poorvika customer care Complaint - Ref no: 46423
Phone IMEI no: [protected]

Despite many follow ups, not getting any proper response
Request to take it up and get my complaint resolved immediately

Warm regards
R.Dinesh Kumar
[protected]

Hi,
This is Prathap, on 4th February I have purchased Lumia 550 in your showroom (Velacherry – Vijyanagar bus stand). I was billed 9, 500 INR, but when I checked in your website it say 9, 199 INR, I was over billed ~200 INR in your showroom. Let me know why it’s happened. This is really bad thing happened to me. Plz give me the explication for over billing, i need over billed money to be refund.

Name: Prathap
Date of Purchase: 4th February, 2016
PFA for Bill & poorvika website screenshot

Regard's
Prathap M
+91 [protected]

I bought a phone from poorvika mobiles ganapathy branch.they didn't told mobile phone's spec details.i came to hme and connect to my bluetooth headset its not connected.aftr tat i call to that shop they told it wont connect it had not that feature.but at the delivery timw they didn't told me this option is not available in this phone.so i asked pls change this phone.tat feature is need to must... But they didn't give proper respect.Am getting irretated about poorvika's response.pls help me its Rs.1700

Mr. Uvaraj Natarajan,

My name is Vadivel. Hope we would have met in another situation. I went to Poorvika Erode-Gandhiji Road showroom Near: BSNL & Post Office on 06/04/2015 to purchase a HTC mobile. But the sales man marketed us Celkon ME mobile which was a look alike of HTC on even cheaper price with same features. Even though I was not convinced with the built quality of the Celkon mobile comparing with HTC, the sales man suggested Poorvika Protect plan for the mobile. When I was sold with this Celkon mobile and Poorvika protect, I was assured by the sales person and their manager that my phone was protected against all odds and damages and accidents that you can think of. (I wonder, what an I am to believe the sales man of Poorvika mobiles?!) Now my phone accidentally fell down and ended up with cracked display adding up to the poor phone quality. This phone in first place has its own awful issues. Then I called Poorvika mobiles customer service at [protected] which is when all hell broke loose. They let you state the reason for your mobile damage only to come up with a predefined script of “This reason is not covered in accidental damage protect plan policy.” If this doesn’t shock you, here comes an epic example given by the sales girl. “Sir, for example, if you’re driving and your phone is kept in your pocket, which accidentally flies out and falls down to crack itself open. This is covered in accidental plan.” I was running out of my wits already. What is the definition of accidents in Poorvika dictionary?

Why sell or promise something which you can’t deliver??? “Poorvika Protect Plan is a huge scam.” Let the world know this.

This is very frustrating and I have made myself clear that we won’t step into Poorvika anymore. I am an employer and all our employees bought the mobiles from Poorvika trusting them and their service. We all go out now but not go down without a fight.

The mobile IMEI details are below.

IMEI1
[protected]
IMEI2
[protected]

invoice no: 5152

The mobile is registered to,
Vadivel T
+[protected].


Poor me
Vel

On third day my new device shut down. I reached customer care they were parroting to take to manufacturer. retail store of purchase did not respond at all. I send an email to MD Mrs. Kanni Uvaraj, Joseph from escalation support called stating he can have the device replaced for it is still within 7 days. They can replace it. I gave the device @ ekkaduthangl store, Joseph kept following up and asked me my personal email address user id and PASSWORD. I refused on the next call he said. we may not need your password. device will be replaced he got the new kit from manufacturer and can be collected from the same store I submitted original device which I did. package was sealed as I open it behold it was the same old device. I feel deceived, cheated.

I purchased a power bank for offer price and there is a 6 months replacement warranty n they replaced the product for 2 times but there is no use it's not working yet. Today I asked them to resolve this issue but they denying n no respect at all pls take action on poorvika mobile shop bommanahalli branch. Please resolve the issue asap pls don't force me to go to the next level.

Registered 2 new Airtel Prepaid SIM cards with Poorvika Mobiles, Forum Mall, Vadapalani, Chennai on 23/1/16 10am but failed to get activation until now. Called Poorvika to complaints and no action was taken. Airtel customer
Complain centre also did not provide any help and kept saying they did not receive the proof documents and asked to contact Poorvika.

Sir, i buyed a lenovo a6000 phone last monthfrom the poorvika showroom at porur, my charger got short circuited while charging my phone and now my phone is not working at all

Dear sir, In the poorvika online price for celkon c225 star offer price is 1499, but in the poorvika show room in vellore ( Barracks Maiden Road ) the offered price is Rs.1800/-. They only deduct Rs.50/-, I request to them to deduct some more ( every mobile in my home, we brought from poorvika only), but they refused to deduct. Really I am so upset. If you are take action against this complient, I will be satisfied otherwise I keep shut myself to buy in poorvika and also I will not encouage my friends and relative to by in poorvika. Hereby I enclosed the bill copy. I beleive you may take proper action.

My lenevo A-6000 I phurchased on your karaikudi branch on[protected]. I face problem in touch screen on 11.12-15 and I give to your branch karikudi on 13-12-15. nearly 15 days I call local no respose and I call custamar care no response so for. I really hate your service.

I purchased a Sony Xperia T3 mobile phone from Poorviak Mobiles store in Ampa mall chennai vide invoice no.1180 on 30.05.15. Before buying the phone I was assured by the salesperson that the handset shall be updated to lollipop OS within 30 minutes of purchase. After buying the phone the salesperson informed that OS update can be done only after the phone battery is charged to 100% and hence I was advised to go home, charge the phone and call the salesperson who will guide me how to update to lollipop OS. I was later advised to go to Sony service centre in Annanagar who will update OS. However they informed that the update is not available. When I informed this the salesperson I was assured that he will check and call me back. Till date, neither the salesperson nor anyone else from the concern has contacted me for updating the OS in my phone. I feel I have been cheated by the store to make me purchase the phone. I had opted for this model based on the technical specifications only. My e-mail communication to their customer care has not yielded any results This was not expected of a so-called reputed mobile shop.

Dear Sir, Sub: Insurance - IMEI NO.[protected] please above mentioned my mobile I have insured Broken/Theft, unfortunately my mobile display broken but working condition i have submitted my phone to you. Now status from your customer care that take new mobile but pay usage charge huge amount. please clarify the above and rectify my mobile. B.Panneerselvam [protected] [protected]@gmail.com

Twice I have faced this problem. Iwent to buy 4g mobile handset and the sales person-Mr Santosh (at E A mall)forced us to buy LG magna and assured its a good resale able phone. My sister without much knowledge trusted him and bought. He also assured that if any prob he would change. Next day we went and his response was just opposite of what all he promised. Then too we said we will put more money and buy another one. He bluntly refused to deduct a min amt. He said he will give just 6000/- for a 1 day phone which we paid 14500/-. Person on the cash counter was very very rude and told him in tamil to Chuck us out. This is not the way to treat customers. We are disheartened and now all shop keepers are saying that LG has no resale value. These people are fraud and duping genuine customers. I still have the phone in the box packed as we dont want to use it.

My name is m.sachithanantham.my mobile phone is micromax A121 elanza 2(black), and my emi no.is [protected].and my contact number is [protected].i have given my mobile for service over four months ago for service and still now i did not get my mobile phone.the mobile cost is 10, 200.and still my warranty is available.but when i contacted the customer care they said that they are checking for status and still today they are just checking and they did not give my mobile phone, by hearing these words over four months without getting my mobile phone, i just feel like dying.so please give me back my same mobile phone without any colour changes or refund me a new mobile phone for the same cost.

I gave my micromax phone which i bought from velachery poorvika for repair to poorvika pickup (44767 ticket no) for water lock problem due to recent chennai flood. they gave it to pmw care (under insurance) but i read too many negative reviews about pmw care so decided to withdraw phone without repair, someone in the middle opened the phone, i can not claim warranty now. big time cheaters, the mic was working before giving the phone for repair now its not working. never step into poorivka, never ever buy insurance as they will handover it to pmw care who is rated dead low on too many websites i read

When I bought an iPhone 6s from them they Forcefully sold me this PORTABLE CHARGER of SONY 10000mAh, which I found is of no use to me as I keep my Devices promptly Fully Charged & also don't use the Mobile or iPad or my Laptop unnecessarily wasting Power. When I went to return that Product telling them the truth, they are refusing to agree to take it back & give me a Refund, though I've never used that Product.

I have problem with my samsung phone. Charger is connected and its not working so i approached poorvika mobile pallavaram, they asked me 500 rs for changing the charging pin. But after 2 days same problem occurs and i went to poorvika for enquiring but the response was very bad, irresponsible behaviour by manager Ramesh. Please check with him and do the needful or else i may take this matter to next level.

I went to poorvika mobile showroom in mayiladuthurai branch with my family for buying mobile phone. the customer service guy was not attended properly. He asked the range of amount i am going to buy but he just showed 1 type of model mobile only. after we asked only he showed another model his way talk like not going to sale the mobile which the customer like to buy . he wanted us to buy samsung mobile only. Then why they are keeping many company's mobile for sale. this is felt us dont go again to poorvika mobile to buy telephone.

I purchased Intex Aqua Trend from Poorvika Vriddhachalam branch in Sep 2015 and also got their insurance policy for additional INR 450 based on their manager's advice.. They said they will take care any damages, theft etc., for one year.. Unfortunately, the Mobile had a crack on the display on 30 Oct 2015 without any accident or fall.. I had it in my handbag with tiffin box, Purse, house key and mobiles and travel for bus in 30 minutes and when I took it for a call, I noticed the crack on the screen.. I visited the mount road branch on the same day and showed the same to their service guys.. In fact, they inspected it and agreed with me that the mobile was not fallen and there is no damages/dent on the side surfaces.. It was clearly understood that the cause could be something related to manufacturing defect. Since I have their Poorvika pickup and Protect insurance, they asked me to route it through their customer care..I left the phone with their branch staff They picked the phone after 8 days with several follow ups on 17 Nov.. On 23Nov, they simply sent an SMS stating that the repair cost is 4810/- and when I called them, that lady said your insurance claim is rejected..and the insurance is only for accidents.. So I explain detailed for her, then she said transfer the call to the senior officer. You get the call ASAP now, but still i didnt get any call from there. So I call customer care today[protected] around 12:10pm, again i told my situations, they provide the mail id and ask me to send mail for details. What is the definition of accidents in Poorvika dictionary? Is it accident by road, something they want so badly? What's the use of insurance when they simply reject after seeing the repair cost too high? The didn't have the basic courtesy of enquiring the customer before rejecting it? They hide behind their customer care girls!.. Come on guys, don't sell something that you can't deliver!