Poorvika Mobiles Complaints & Reviews

I purchased the mobile at poorvika on the month of 30/04/2015. and the invoice chellan no:2534. Model: Xperia Z1 c6902 White, I insured with all type of services, and i gave for display broken problem on 28.08.2015, But still now their is no work progress and proper up date from the costumer end as well as service end. In that Status still in job sheet updated, I need to complaint against both the company and the sony for service end. Do any favor to clear this issue.

My self R. Chithra rajakumar from madurai Zone, I gave my mobile Samsung S advance 9070 for the service as my hand device fell in to water, I approached the Madurai Poorvika mobile show room which is located at Nethaji road, The person in front reception asked me to take to the upster, when I surrendered my device to the service centre at the upster (first floor), my display was on in halfway(half display was in ON condition). They just said display problem alone, it will take a day to repair and also they only informed me that we will phone you regarding the status but they failed to do it, also they haven’t provided any receipt as acknowledgement when I surrounded my mobile to your poorvika service centre. Since I had a belief on your Show room as well being regular customer to your poorvika mobile show room in various part of the cities, later on I made call to Poorvika centre :( [protected], +[protected]) and they simply said it will take long time to repair. So I received my mobile from your poorvika center and moved to the Samsung authorized dealer. Where I came to find out that the camera inbuilt was missing and the ON/OFF button was also not in proper condition, screw was missing in the mounting part. When I called Poorvika centre they said we received your mobile in dead condition only but this was wrong statement. On this case I feel very guilty, when I came to know such complains. I would also like to share few words being one of the popular mobile show room in various part of the cites, I found this the most horrible center among your poorvika groups of show room but this doesn’t happen in Chennai zone. There is also very poor response when the customer approaches this show room. Those employed peoples in this show room they stand together and only chat among them (unskilled employees). In this case I kindly request you to take this as complain and have some kind of actions which will better improve your business would wide.

If possible (To know the real fact and activities of that show room employee of approaching the customer, you can have your central office team member to take surprise visit to that respective show room as normal customer)

by
Customer
P.Chithra rajakumar,
(Er.K.Rajakumar.M.Tech (PhD)
Mobile:([protected]).(Not recommended)
Please get in touch with Email:([protected]@gmail.com)

I have taken the aircel prepaid sim card ([protected]) from the poorvika show room, which is located in sarjapaur road, kanakally, Bangalore on 17/10/2015. its been 1 week over with regular follow up. it is not activated till the time. if I call show room guys individual is giving different reply & status. for this poorvika has to take step & give me the proper reason & remuneration.

Hi this is Marriyappan RS([protected]), form Trichy (Thiruchirapally).I gave my Blackberry mobile for service to Chennai on 6th Aug'15 stating "SPEAKER PROBLEM". i was asked 1 month time and the same i did but later i was informed that while servicing "DISPLAY GONE" . few days later i called them but there was no proper response from their side even for UPDATE STATUS. i kept on calling. Finally a person from Service center said, " your mobile will be replaced since there are few problems, once your mobile reaches our Head office and you will receive your issue will be resolved on 08th Oct'15". I am yet to receive update and my mobile(Info form Service person- Mobile is still in Chennai office) I want you to take necessary action on this issue as soon as possible. DETAILS: BLACKBERRY Z3 IMA no [protected] Reference Id 32557 Service center name BOSON INDIA PVT LTD, Adayar, Chennai Poorvika Address: Poorvika Mobiles Pvt Ltd, No 10/14 Station view road Kodambakkam, Chennai 600024 Thanks & Regards RS Mariyappan Trichy [protected]

I bought a new mobile in anna nagar branch poorvika mobiles. One o[censored]r customor care executives treated us very badly. He shouted like anytging. He s not a right person to wrk in a showroom. He shouted like a fish market. Customor care suport is very bad. We never going to come again to ur shop. Our Friends and relatives never going to turn to ur shop. Our bill numbr is 13353. who attended us that boy s very nice. His senior sraf only treated us very badly. He s a fishmarket man.

Sir, i have submitted my L.G Mobile to poorvika mobile show room no 2 at south east rampart thanjavur on 25/08/2015 for touch problem . The technician said it will take one week time and the repair charges will be around Rs 1600/= i agreed but after that i have phoned several times they say it was dispatched by courier by chennai head office it is on the way . This was the statement i am getting from the peoples in the show room for more than 15 days The details ar given below Job sheet id 25081P215508 Brand/Model LG/P715 problem reported symptom code :TOUCH kindly do the needful thank you R.REGUNATHAN

Regarding Insurance Claim - Proovika Mobile
Dear Sir/Madam

To the Concerned Authorities, I would like to address the Grievance regarding the Purchase of my Karbonn Mobile – Opium N9 Model
Name: N.Selvaraj.
IMEI: [protected]/6332.
Invoice date: 19/07/15.

Issue Recap :
I have purchased Karbonn Opium N9 mobile Rs.6500/- from POORVIKA MOBILES, Kanchipuram at the time of purchasing they have adviced me to take insurance coverage. Based on their advice I have taken.

After 1month my mobile fallen down accidently and its touch glass got broken. The very next day i register my incidence to Insurence poorvika they adviced to surrender mobile for insurence coverage.
I called POORVIKA Insurance customer care and they sent an person to whom I have given my mobile.

CUSTOMER CARE REPLY:

After couple of days from Poorvika customer executives called me and informed that your mobile display & touch got damaged it costs around Rs.4500/- so M/s. Karbonn decided that it comes half of the price of mobile so we have taken as a loss of mobile/dead condition, instruct /decide to replace new mobile, But unfortunately Poorvika executives told that Karbonn N9 model stopped last month so we are unable to replace new mobile. So we are giving Option we will give Rs.3653/- as a insured value on that value you need new mobile we will replace.

My Question is ?
1. One month After selling mobile model stopped means its not a customer mistake they could'nt replace even 1 mobile.
2. If replacing mobile not available means equivalent money ie., Rs.6000/- or next model has to replace but they are giving pennies of amount.

Please kindly take immediate action to resolve my problem.

I have bought an iPhone 5 at perambur Poorvika . First they Said one price after opening the box they increased 1000 Rs, and they said for buying a smart phone we I'll give a valuable gift worth 500 Rs fast track coolers, and after buying he said now no stock of valuable gift worth 500 oly normal gift available . I said I am okay with that give that itself they said no no we are not happie to give that come next week I'll give sure, I am keep on going for 1 month no use they keep on compromising me . Sales men name - Siva Ph no[protected]

I bought Celkon 500 (6200 Rs) from poorvika anna nagar and paid for insurance too...in six months there was display problem in the mobile.So i thought of calling for customer service..they said about their free pick up service blah blah blah..and assured that they will return my mobile within 25 days...There starts the drama...they made me call and run behind them for one and half months...and later informed me that the problem cannot be resolved.. ( Display Problem )..which a local service station can do for less than 500 Rs... I was asking to explain the technical difficulty in repairing...no one could answer my queries..saying silly excuses..Finally they said they are going to give me replacement mobile...I agreed..what i received was celkon a158 (4200 Rs)... I got fed up and asked for my unrepaired mobile which i didnt receive yet... Poorvika = Fraud.. dats all i can say..

Went to poorvika k. R. Puram branch to buy 2 pcs of sony xperia z2 mobile and the final price confirmed by k. R. Puram branch store manager was inr 26500 / pc and myself was negociating for another inr 500 / pc n immediately the store manager shifted all the available stock of sony xperia z2 mobile to another branch and said to me that their is no stock and even after repeated request from me to pay the final price of 26500 / pc the store manager didn't agree to make the bill and myself felt very sad and went in search of the same mobile and landed in another poorvika phenix mall branch and upon asking for the same mobile for 2 pcs, phenix mall store manager was not having the stock so he called k. R. Puram branch store manager for any stock, but the wicked store manager of k. R. Puram first checked about identity and said not to sell less than 28000 / pc because myself was desperate for the sony xperia z2 model. After listening to this myself simply walked out of the store and after 2 hrs of roaming finally found my sony xperia z2 for inr 25752 / pc, hope some one seriously interfer into this issue or else poorvika will loose its customer base across cities, but here after myself will never enter into any of poorvika stores

Dear Sir, I bought a Mobile form Poorvika (Pammal Branch) on 13/12/2014 MOdel - Samsung Core Prime which was Rs.9, 800/- with Full Insurance Pack (Poorvika Protect) worth Rs.460/- (Which Covers all damages including Water and accidental damages). On June 14th i finished my night shift and came from office to home one guy rashly drive a bike from wrong side and but a sudden brake unfortunately me and my bike fell down in road . On that day some rain also came so my mobile fell down in to water (Rain Water) after that my mobile was completely water lock. I came to Poorvika (Pammal Branch) and ask about this issue, they said give your mobile we will resolve this issue without any fees. after 20 days i called them and ask about my mobile status they said my mobile was completely lock it was difficult to repair . Suddenly i wrote a letter to insurance company regarding this to claiming process. Now August 12.08.2015 they (Poorvika) kept pending my request letter and my mobile. Kindly do the need full in this regard. I need same model mobile without any additional charges from side. Thanks, S.P.KANTHAKUMAR [protected]

I bought one Micromax Nitro 2 model no. E 311 through their outlet in perambur close to railway station. They charged me close to Rs. 11000 where as the same set was selling at Rs. 9500 in other show rooms. They gave a battery charger with it and told me that it is complementary and is not included in the bill. Why should the end customer buy a mobile at a higher price with an accessory that is not required by him. Poorvika Mobiles should be blacklisted for their policy and they should be booked for outreach.

I purchased a phone is poorvika store and they made me to wait for 3 hrs. They first took the money and then they started to tell that process will not get approved and they need so and so document. Finally when everything was settled then the agent told he has to go to another store to get the model i wanted..again waited for 1 hr... The Bajaj finance person in the store was horrible...Their intensity is to make a sale..They did not even have the courtesy to give me a cup of water since i waited for 3 hrs...But the sales person went to have lunch when i was waiting. Expecting at least an apology form their side... The store is in Peravallur Chennai...

i bought at Samsung mobile at your store on 20th July and Ezhilarasi provided two SIMS card free along with it and i provided my photos on 21st morning but both the nos did not get activated. On 22nd the Idea SIMS was activated and Vodafone SIM is still not activated till date. I had given her Rs 100 for recharging both the numbers. I called today morning and she requested me to switch off the mob and on, but nothing happened. I had called your office from 10.10 am to 12 noon, but no boday attended the call. I got a person on line at noon and spoke to Ezhilarasi. I called around 3.45 for her and my call was kept on hold for 15 mins and no one attended by call. I tired calling the mob nos which was provided just dial [protected] and said that my call is still on hold and requested to attend. It is a pathetic service at your Showroom, I will personally inform my friends not to go to your showroom in future. I my self had purchased more that 8 mobs at this outlet but now i will never step inside your lousy showroom again I need some one to take action on the staff Jacky [protected]

File no: 5626 Name : manikandan i have given my mobile for back case service to poorvika mobile on june 9th 2015. Its been more than 40 days i didnt receive my mobile yet. They said like maximum 15 days they will return my mobile. Also on july 2nd week i asked them they blabbered some nonsense reasons like they didnt get the spare parts for the mobile and they said like you havent attached documents but i did. Also the call isnt getting connected. I am in a very much depressed condition. So kindly take severe action on them for their unproper response. They were saying like your mobile will be delivering by today or tomorrow for more than 3-4 days for that i was waiting at my home like the mobile will be coming, with all my work pending till today, will you replace it? Because of them for me 500000 order has got cancelled. So they have to replace me that amount.

Sir My mobile taken on[protected] After 2 months its Automatically Restarted . I have given Pollaci Micromax Service But Still date not given my Mobile Model Micro max Canvas 2 A120 job card no s[protected] So kindly request to you immediately take action give mobile Short period

I bought a tata photon max wifi data card (Ph.no: [protected]) from Poorvika, Gandhiji Road, Erode on 29.06.15. After facing activation issues for 4-5 days, tata photon engineer told me that the issue is with poorvika and not them. I returned the device to the poorvika branch on 08/07/15. I was told that the issue will be resolved in 2 days but I am yet to receive the device. The poorvika representative (Mr.Saravanan) is simply delaying the date. First he told 2 days, then it became one more day, then 2 more days. This is very frustrating and I have made myself clear that I wont be buying anything from Poorvika henceforth because of this bad experience. Please look into this and ask the concerned people to expedite this.

Dear Sir, I got HTC Desire 516 (White) mobile on 21.10.2014 Poorvika mobiles Pvt Ltd, New No188, 7th street extension, Opp Gokulam Towers, Gandhipuram, Coimbatore- 641012. In this mobile I have got software problem many times(More then Four Times). and rectify HTC service Center. Recently (08.06.2015) HTC mobile again software problem, then I gave mobile in HTC service center more then One Month. At present I have lot of problem for insufficient mobile phone and without any response in service center. So, I need a New mobile at earliest as possible otherwise then I will go to Consumer Court. Thanking You, Thanks & Regards, Yugandar.K. Mobile Number : [protected]

I had bought a Samsung note edge from your store in coimbatore And I also got the insurance I am tiered for explaining this to so many people I call My email address is [protected]@gmail.com U can get the infor regarding my problem It has been over 2 months since I got a reply form u and even when I call there is no response I am very very upset regarding this This is not how a customer gets teared here in such a well known company. Resolve my problem immediately

I purchased a mobile last year on[protected]. By the month of December, my mobile had some charging issues, i gave it for servicing in PMW care. I have got it back only by february of 2015. The service issue was not done immediately. When i got it back and still it had the same issue, i gave it for service on 16/02/2015. I am behind the service store department for more than 4 months for the service issue and they gave me some refurbished mobile which was looking horrible and they told me my mobile is gone completely and they gave some 5 years old phone. I was pissed off by the service issue handling method of your company people. Issue is being, i am calling the service team continuously for 3 months and i have been terribly upset for still not replacing the mobile. I have been behind poorvika for 6months to get my mobile back and whenever am calling they postponed the date 5 - 10 days. I want a proper response for the issue and would like to sort my issue ASAP. Watever we complaint, there is no proper response for the customer. I have decided not ever to buy a mobile from Poorvika. Will strongly not recommend my friends as well. People, the service team is such a horrible thing to handle.