I bought a Puma floaters from Puma store at Marthahalli, Bangalore. It costs Rs 1,700. Within a day o[censored]se the stitching of one of the straps came off. i took it back to the store next day itself, they were really nice at that point of time to take it back. they said either they can repair it or i can take another new piece. I told them i wanted a new piece. but they said they don't have the same size, infact no other floater in the same size. and said new stock will come in another 1 week.
after one week i went i went to the store, still they had no stock, again they said 1 more week, and like this went on from Jan 10th 2010 to feb 21 2010. On feb21 when i visited the store a guy who claims himself the Manager of the store welcomed and asked me how he can help, I explained him the situation and he said that he would suggest that i take anything else for the same Rs. 1700 from the store.
I went through the whatever remaining stock they had. all were pathetic.they didn't have an floaters of size 9 or 10 neither any decent shoe in size 9 or 10. all their t-shirts looked like used ones. They were just trying to clear their old stock which has been there for ages( at least one month i'm sure, since i've been seeing). I told him that i don't want to take any of these old stock items. better tell me when you get a new stock or refund my money. he was like laughing when i used the term refund. as if i said some joke.
the manager guy was so arrogant that he started treating me as if there's something wrong on my part. He said that within 2 days new stock would come, but when i said its been the same thing your guys have been saying for past one month.. he says that you don't have to tell me the date when you bought. being a manager he says that he can't help it and he doesn't really know when he'll get the new stock. i don't know why he call himself a manager when he's not sure of when he'll get the stock and why he's giving such lame excuses. He says that best thing he can do is he can give his phone number (says that he usually doesn't give phone numbers to customers as he don't want them to call him up) as a big favor so that i can call him up and check with him.. he doesn't even have a courtesy to say that he'll call me up and tell when the stock is there.
Overall impression. Puma store at marthahalli doesn't have good items to sell. all are seconds probably, no value for customers, arrogant manager, doesn't know how to treat customers. Please don't buy anything from that store.
Aug 14, 2020
Complaint marked as Resolved 
