Pure IT — Outlet water becomes Yellowish in colour | |
Reff: Customer ID No / Name.: [protected] / Gopinath Sir, “ Our company has purchased a Pureit water filter on 12/06/09. After two days o[censored]sage the water pending in the bottom chamber is in yellowish colour. Initially the quality of water was appreciated by ONGC medical department and safety department. Now the water is not purifying properly. The input water shows clear in colour, but the out put is yellowish in colour. This phenomenon is showing from 14/06/2009. I have made complaint to your pureit office at Belapur, New Mumbai, two time, but nobody is taking interest to come and rectify the problem. Please make arrangement to rectify the problem at the earliest.” The above complaint has given you and one of your representative came to our office and he failed. He said he will bring some another rectification instrument and will install it. But even after two weeks he is not able to locate the instrument and we all office people are in trouble. Initially the ONGC persons were interested to bye, but after seeing this phenomenon they are refusing to buy. If you have got any problem to rectify it, then please take it back and refund the amount to buy any other purifier. Was this information helpful? | |
 4 Comments | |
Comments
i m siddik shaikh
i have ordered pure it battery of rs 510 o 14 of
dec and today is 22 sd of dec still i didn t got any battery
and i have called costumer helpline .they say in two day
they will arrange.in this time i have called 3 times
but same answer i get and ur costumer service agent they speak ruddly and cut phone
i don t know my id no
my cell no is [protected]
plz do the needfull or say it we can help u
Siddik Shaikh
i have ordered pure it battery of rs 510 o 14 of
dec and today is 22 sd of dec still i didn t got any battery
and i have called costumer helpline .they say in two day
they will arrange.in this time i have called 3 times
but same answer i get and ur costumer service agent they speak ruddly and cut phone
i don t know my id no
my cell no is [protected]
plz do the needfull or say it we can help u
Siddik Shaikh
Pure it — Yellowish Water
Dear Sir/MadamI have lodged complaint for Unilever Pure It from 19.02.2011 for Yello colour of Water in pure it after that so many times i have called to customer care as well as lodged online complaint but still service not given to me by pure it Team
Prashant Akotkar
[protected]
Dear Mr.Prashant Akotkar,
This is in response to your earlier mail regarding your concern on servicing your Pureit.
We would like to thank you once again for taking the time and effort to reach us.
We would once again apologies for the inconvenience caused to you.
Our Service personnel had visited your place and rectified the issue of your pureit upto your satisfaction.
We would also request you to confirm us regarding the resolution of your concern.
You are most welcome to write back to us for any further queries or feedback regarding our services or call up the helpline @[protected]
Rest assured of continued support always,
Regards
Pureit Team
This is in response to your earlier mail regarding your concern on servicing your Pureit.
We would like to thank you once again for taking the time and effort to reach us.
We would once again apologies for the inconvenience caused to you.
Our Service personnel had visited your place and rectified the issue of your pureit upto your satisfaction.
We would also request you to confirm us regarding the resolution of your concern.
You are most welcome to write back to us for any further queries or feedback regarding our services or call up the helpline @[protected]
Rest assured of continued support always,
Regards
Pureit Team
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+91 92 3050 0500 [PureIt]
+91 92 4310 0100 [PureIt]
+91 92 2320 0200 [PureIT]
Unilever House, B. D. Sawant Marg, Chakala, Andheri (E), Mumbai, Maharashtra, India - 400099
This is with reference to your comment on this website and the concern you have with the functioning of Pureit.
As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.
At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.
We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.
You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.
Rest assured for continued support always.
Regards
Pureit Team