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[Resolved]  Pure It Water Filter — Battery Kit

Sir / Madam
We are staying in Toranagallu - bellary - Karnataka ( pin 583 123 ).
We want of Battery kit. from last Three weeks we are asking your dealer in Bellary city. But he is telling that there is no Stock. and some o[censored]n authorised persons are roaming with this kits and they are charging Rs.550/- per one kit.

Please send the details of your authorised dealers in the towns - BELLARY, HOSPET, SANDUR

regards
K.Srinivasarao
Chemist
JSW Energy Limited
TORANAGALLU
BELLARY - 583 123
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Aug 14, 2020
Complaint marked as Resolved 
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Dear Sir,

PURE IT - SALES MANAGER,

I am planning to buy PURE IT water purifier. Before that just i have turn into website for customer care response, toll free number response, warranty period and other details of dealership. But i am quite surprising there is poor response from company. They received lot of complaints from customer within 3 months and few of stock materials not having with the company.

What i am suggesting to the company that THEY SHOULD Concentrate only the QUALITY OF SERVICE/Customer Response after sale is very important in order to achieve the Expected Sales Turnover. HLL is branded, they have Gooodwill. But such a simple business concept ignored.

The will definitely increase the authorised dealer with sufficient no of service personnel for customer care. They only the people believe the organisation.

I am advising the SALES MANAGER, MD of this company that pl.take this advise and consider me as sample customer that i personally feel after reading the customer complaints i am just postpone the purchase of PURE IT WATER PURIFIER.

Pl.response & hope you will do so

Regards,
Jeeva
Dear MR. Jeeva,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team
This is Chandan Das From Dhanbad Jharkhand. Mobile Number [protected], I don't remember my customer id. I Have ordered a battery of 1500 L on 19th of this month. bt till now it is not done. thought of complaining in mail but wondered that i was not alone. sorry to say u that your service is too POOR not PURE. u must rectify ur name as POOR IT instead of PURE IT.I m having number o[censored]r sales manager in dhanbad. bt he is also not taking ist seriously. he is Mr. Ajay Singh having mobile Number [protected]. lets see wat u can do for me.
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