[Resolved]  Reliance Big Tv — inner story........

Address:

Andhra Pradesh

I had subscribed for Reliance Big TV smart card no[protected] Diamond Pack on 13th September, 2009. Later, on , I chose to go for annual subscriptions of additional packages of Zee TV(Rs17) and Regional Bangla(Rs 5). But, on 28th May, 2010, I received a message from Reliance saying that there was no balance left in my account and my additional packages would be discontinued, if I did not recharge my account.

I called up the customer care to enquire about this and the executive said that because I had subscribed for an additional Sports Pack, my account balance had expired. When, I denied this, the executive literally quarreled with me on this. On being protested over the point that the Diamond Pack includes the Sports Pack and there is no point in re-subscribing, he asked me to call the next day and find out what has gone wrong. On the next day, after lodging a complaint regarding this, another executive informed me that during the time of IPL, my account was automatically activated with the Sports Pack, by mistake and assured me that within 48 hours, the amount would be credited back to my account.

After 48 hours, i.e. on 31st May, I found out that the balance was still not credited to my account and I called up to enquire about this. The executive assured me that the case would be resolved in 10 hours. But, only 4 hours later, I received a message that my case was closed but, to my dismay, the balance still did not turn up in my account. I called them up again. This time they admitted that it was their fault and told me that this will be escalated to their superior but, when I asked them to forward the line to the superior; they came up with petty reasons not to do that. I lodged another complaint, and the executive told me that the issue would be solved by the night but, it was not. When I called up in the night, they again assured me that the issue would be solved by June 2nd without fail.

On 2nd June, the additional packages got disconnected. When I called up to check, the same old story was repeated. They said that it was their fault and told me that this will be escalated to their superior but, when I asked them to forward the line to the superior; they again came up with some petty reasons. 2 to 3 hours later, they closed the case again without resolving. I called up and the entire story was repeated over and over again. My case is still unresolved. I had no option but to recharge the amount on my account.

I am really dissatisfied with the service and would advice you against going for Reliance Big TV.
-Hyderabad