Reliance BigTV Complaints & Reviews

Sir,
I am a big tv customer for few years. My set top box adapter stopped working on the previous month. I registered the complaint and they said their service engineer near my location will call me within 2 days..nobody called me..again I called them and they again said the engineer will call me.. I waited 1 month, since there was no response from them I bought a new adapter myself..Till now nobody called me from big TV. But they deducted Rs. 175/- as service charge..Sir is this come under consumer law to deduct service charge without solving the problem...

Now I am regretting, because I am Big TV customer. I took this connection, as this product from Reliance group.

Let me come to point. We took a Big TV connection nearly 6 months back from my native place Kerala. For the last 3 weeks, we are facing some technical complaint in set top box. But one great part is that every day money is getting deducted from our account. But due inefficiency in customer service the technical issue is still not resolved.

For getting a better picture, I can explain you Customer Care (am not sure whether its for serving customer) conversation history.

Day 1 : We called up the customer care and explained the issue. Finally they end up with saying that this issue is due to our electrical connection. But there was no issue in my house the electrical connection

Day 2: Same story as Day 1

Day 3: No proper response

Day 4: Information has been passed saying that they will look from their side. At last technical complaint has registered on 3rd December 2010.

Day 5: Customer care executive promised that issue will be solved by tomorrow as tomorrow never dies.

Day 6: Keep saying tomorrow issue will be solved.

Day 7: Keep saying tomorrow issue will be solved.
-
-
After 2 weeks: Customer care executive Sudha from Chennai told issue will solved and if any customer care executive promised, then you should inform their name so that we can escalate to higher management. We had some hope in her, but as usual nothing happened. Finally customer care executive told that you can cancel the connection. But no amount will refunded and I can keep the set top box and dish in my show case.


Thanks
Tony

I had registered a complaint (no.[protected] & no.[protected] on 06/12/2010 requesting for re installation of my Reliance Big TV dish.The viewing is discontinued for more than 1 month due to want of re installation. After making the said complaint on 06/12/2010 i have been regularly pursuing with the customer care executives for early action against my said complaint.I had been assured that the issue would be resolved within two days of making the complaint. However a week has already passed since my complaint but no action has been taken by Reliance Big TV till today i.e 13/12/2010.

I regret to say that it is really harrasing for the customer.

Dear sir,
I purchased Onida TV 30 Oct,2010 and i get free offer of RELIANCE BIG TV set top box and one month subscription in 399 rupees (Cable cost is excluding).Reliance big tv said due to lot of sail of Onida tv they have to install relince big tv in various place that's why they can install my big tv after some time and my 1 month offer period will be start from my installation date . and after some time they install my big tv 19 nov,2010.but they are showing my installation date 2 nov,2010.and they stop my services on 2,dec,2010.i called to big tv customer care many time but they are saying they are not responsible for that issue dealer is responsible (third party ,Naresh kumar ,devic enterprises).and when i asked to Naresh kumar (third party) he said i am not responsible company is responsible .
so,sir please solved my problem.
Thank you
navsheel shukla
[protected]

I tried ordering, choice pay movie on my reliance big tv via sms like 4-5 times with repeated error saying, the service is currently busy. I then opted to order it through their toll free no. I did manage to purchase the movie but few mins later realized their system has selected some other movie instead of the one I had opted for.

When called on the toll free no. again to change the movie, I was told by the executive the movie can not be replaced or the money can not be refunded either. Instead I will have to follow the whole process again and opt for the movie i wish to watch. But again no guarantee, their system will get it right. My call was then transferred to some senior executive in the company who was rude, manners-less and more importantly barely seem to be understanding english (had opted for english communication through their system). He repeatedly kept telling me its impossible, to do a refund. I mean, how stupid is that !! when you don't have a limit on accepting the payments then why limitations on refunding?? When asked for a name to register complain, he reverted with 3 different names (Salim Pathan was one of it, not sure if its the original one).

This was my first knot with reliance big tv's interactive service, and must say it was really pathetic !! I am not going for any of their paid services from here on. Highly disappointing !!

Hi...

I have applied for a Reliance Big TV DTH connection.One representative came to me to offer the connection.I agreed with all the terms and conditions.I have submitted a post dated cheque. I was promised that i will get the connection with in 5 days from the day i applied.I got confirmation call from the customer service also.I was waiting for the connection from last 20 days.Nobody called me.Today i got a call from reliance big tv regarding the same connection.They ordered me to give the cheque againAs i took out the money from my a/c,I couldn't trust the person,as he lied to me that i will get the connection within 5 days.Now i am ready to pay the amount.But i didnt like the serivce at all,as they are misleading their customers.So here by i want to consumer complaints forum to take an action against the servic provied by the people who are with reliance big tv.I like the company,but this kind of servic may spoil their name in the market.


Hope i will get some positive responce from the forum



Dipankar Borah.. email id is [protected]@aol.com

while im talking with one of the Customer Service Assoiate named Akshay at 1:06pm dated 02/12/2010 from the mobile number [protected] of Bigtv Customer Care, then he harrased me for long 28-30 minutes, and after that he wanted to talk with the customer.
when I educate him that customer not able to talk in hindi or english any language except Bengali , then he said that "customer must have able to speak in those two languages,."
for this reason only that customer not able to speak in hindi or english , so he wasn't do the activation as per his company norms.
what ever I know that we are living in a contry named india, and as a country man we all respect all the languages all over in the country. So my question is that how a man sitting over a call centre in bombay can disrespect the other languages except our national language ??????????????????????????

I have a Bigtv DTH connection with smart card number :[protected], reistered in the name of Abdul Khader. I face a problem whenever I get the connection recharge using my registered credit card and face a serious customer service problem and nobody at the customer care has a convincing answer to my problem.

I got my connection recharged on 28/11/2010 morning using my HDFC bank credit card for Rs 248/- which is registered with BigTV for my monthly top up. The services were not resumed even after the recharge and getting the confirmation from the BigTV that the payment from my credit card has been received, I kept calling the customer care all day long and I was told that the payment is not received, when I called up my Credit card bank HDFC , I was given the transaction number and told that the payment has already been done to BigTV, I again called up the BigTV customer care and gave the transaction number given by HDFC (transaction number : 5699).

My complaint was registered and I was given a complaint number[protected] and was told the services will resume in three hours, again after three hours when the services didn’t resume I called up the BigTV and after a long wait of one hour over the call the service to my connection was resumed after whole day making calls to the customer care at [protected].

To my surprise again after one day on 29/11/2010 and I got a message on my phone saying my connection has been disconnected and I need to recharge my account and I have a negative balance.

Now I also got a message on my mobile saying the service request number[protected] is closed and trust the issue was resolved, whereas my issue is further deteriorated.

I don’t expect such a pathetic service from such a big and respected company like Reilance which takes pride in calling itself ‘India’s best digital TV service’. I have been its customer since the launch of this product in the market when the product was given for double the price than what it is being offered now.

I am now fed up of this problem every month and now I am switching over to another company for connection for lack of proper service but before that I hope the company gives me the service for which I have paid for which if I do not get I will have to claim from the consumer court.

thanks

received cheque of rs. 2780/- for refund of canceletion of big tv connaction

regards

--- On Fri, 11/26/10, vijay todkar <[protected]@yahoo.com> wrote:

From: vijay todkar <[protected]@yahoo.com>
Subject: RE:'ADAG=[protected]' Reference to your e-mail
To: "[protected]@bigtv.co.in" <[protected]@bigtv.co.in>
Date: Friday, November 26, 2010, 5:37 AM



--- On Mon, 11/22/10, [protected]@bigtv.co.in <[protected]@bigtv.co.in> wrote:

From: [protected]@bigtv.co.in <[protected]@bigtv.co.in>
Subject: RE:'ADAG=[protected]' Reference to your e-mail
To: "vijay todkar" <[protected]@yahoo.com>
Date: Monday, November 22, 2010, 6:00 PM

Dear Mr. Todkar,

This is with reference to your e-mail regarding pending Big TV installation. As per your e-mail we understand that you will receive refund cheque of refund within couple of days.

We regret the inconvenience caused to you.

Thank you for your cooperation and understanding.

Yours sincerely,

Tribhuvan Gedam,
Customer Care,
Reliance Big TV.

In case you require any further details/clarifications please call our customer care number[protected]Toll Free)/[protected](Chargeable), for Assam: [protected] (local charges applicable), for N/E States [protected] (local charges applicable) and for Jammu & Kashmir:[protected]local charges applicable) or email us at [protected]@bigtv.co.in

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Big TV, which is confidential or privileged and is intended to be for the use of the individual or entity named above only.

-----Original Message-----
From: vijay todkar ([protected]@yahoo.com)
Date: Monday, November 22, 2010 12:14 PM
To: [protected]@bigtv.co.in ([protected]@bigtv.co.in)
Subject: RE: Reference to your e-mail

after complaining you & Consumer Complaints today i have received call from appco company and i am tell her please give me refund my money and she agree & tell me with in 3 day cheque will at ur door

so waiting for cheque


thanx



--- On Sun, 11/21/10, [protected]@bigtv.co.in <[protected]@bigtv.co..in> wrote:

From: [protected]@bigtv.co.in <[protected]@bigtv.co.in>
Subject: RE:'ADAG=[protected]' Reference to your e-mail
To: "vijay todkar" <[protected]@yahoo.com>
Date: Sunday, November 21, 2010, 10:07 PM

Dear Todkar,

This is with reference to your e-mail regarding pending Big TV installation. We request you to write us back with following details:
Contact Number:
Convenient Time to contact:
Installation request Number:
Complete Address with pin code:
The above details will help us to serve you better.

We value your business with us and will do our best to assist you.

Yours sincerely,

Tribhuvan Gedam,
Customer Care,
Reliance Big TV.

In case you require any further details/clarifications please call our customer care number[protected]Toll Free)/[protected](Chargeable), for Assam: [protected] (local charges applicable), for N/E States [protected] (local charges applicable) and for Jammu & Kashmir:[protected]local charges applicable) or email us at [protected]@bigtv.co.in

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Big TV, which is confidential or privileged and is intended to be for the use of the individual or entity named above only.

-----Original Message-----
From: vijay todkar ([protected]@yahoo.com)
Date: Sunday, November 21, 2010 06:16 PM
To: content.[protected]@bigtv.co.in (content.[protected]@bigtv.co.in)
Cc: [protected]@bigtv.co.in ([protected]@bigtv.co.in)
Subject: complaint against fraud compny appco marketing using your name

plz read below complaint
appco marketing is fraud
see the http://www.consumercomplaints.in/?search=relince+big+tv and then take action and give our money back because your company name is using this appco marketing so give our money back


Non-installation of Reliance Big TV
reliance big tv through Appco Marketing (I) Pvt Ltd on 29th May 2010, but till date it is not installed. Provided landline nos. on application form[protected]/32222448/ 32222542 /42449961 /[protected] are not working.
During booking Agent was Mr.Rakesh Khandelwal Mob No. is [protected], he is not picking my calls & companies personal nos. are telling swiched off. In this matter I had given 1390/-rs x 2 dish Rs.2780/- in favour of (APPCO Marketing (I) Pvt Ltd) cheque of Suvarnayug sah. Bank on 29th, oct, 2010. Money deducted through my a/c within 3days to APPCO Marketing (I) Pvt Ltd Account at AXIS BANK, STATION ROAD, PUNE BRANCH. but till I didnt get Big Tv Connection. Is it any responsible person available for this company ? if yes, solve all complaints within 5 days & apolize all custmers through phone.

unstatisfied service
Sir/madam
It was a sunday moring and suddenly one sales exicutive came into my home telling that she has a good news and best offers as they are celebireting there 3rd aniversary. she said that the costumer who already have the DTH connection are offered the big tv setup box for free and booked one bigtv by taking a cheque of amout Rs1390 on (10/10/10) cheque no:317381. telling us that the connection will be given in 2 or 3 days. but it was more than one month and no one even made call or came for connection and after making complaint again and again in coustumer care center for more than one week after that also they didn't came and suddenly at last they came on 18/11/10 and they installed the setup box and said that the chennal will be avilable with in one hour but after 24 hours the chennal didn't at all. when we again made call to the costumer care center they said that the ID is still not suscribed yet and it will take 2 or 3 working days.

its really very bad repond from the relinace company and i request you to take nessary action for this bad kind of service.

The company name is APPCO company and the number given by the company such as[protected]/32222448/32222542/[protected]/[protected]. are not at all working and they are fake.

We have ordered the Reliance Big TV through the APPCO Marketing agency on 30th October and provided a check of Rs 1390 and they said it will take 7 days to install after all the verification.

It has been 20 days now and after lots of phone and calls still we did'nt get installation, the agency is not picking up the phone and not responding to our calls if they pick up the phone they say they will install today evening but they are not doing it.

Suddenly one day they said they did receive the cash so they required the bank statement as a proof, we also spent our money and time to get the statement and sent them through e-mail and they said they will do the installation within two hours but they are not doing it.

The APPCO marketing company's manager's cell phone number is [protected]
The cell phone number of the sales person who took our check is [protected], name (Gokul)
My email id is santhosh.[protected]@gmail.com. Please contact me in this email id.

We are fed up with these frauds, Someone Please help us.



Regards
Santhosh Bosco

No one came to check why the dish was not functioning even after several local and national(all India Head Office) complaints.Both the purchaseof DTH service and recharge money have been wasted,and I have suffered ba loss of many thousands.

Hi Sir/Medam,

My Name is Ganesh Hegde,Mobile No:[protected]
I have registered with new DTH connection for 8days back in to Relaince office(Voucher No is[protected].
But till date I have not getting the DTH connection in to your end.
As per your Executive information 4 days to be need for connection in to METRO city.
But now 8 to 9 days are over.
Also I have many times call to customer care center but your office phone is always BUSSSSY.!
So pls confirm when I get the connection ....!

This is in continuation to the earlier complaint on Reliance Big TV to present missed facts.

The company has arbitrarily deducted some amount resulting in negative balance. When asked about deducting without service, the customer care executive says it was the charge of Rs 175 for service visit. Earlier, when I talked to to the customer care, they said it was service charge. See how they twist the content!

I could clearly say the set-top box trouble is artificially created to fleece the customers.

Hi Sir,
I bought ONIDA slim TV on 4 th of November 2010. with Reliance BigTv connection free in Banglore. That day on 4 th i told to customer executives with clear information ie my coupan number and my addres where i want connection. I told to them like LKG kid i pronounced each letter while telling phone number and email id also. But they entered wrong data and wrong address. Realy i feel very iritation about this Reliance BIG TV conncetion. I called to customer care daily.

I would request u plz do the justice for me...

Thanking You
S.Jayarama Chandra
ph no: [protected]
email: sane.[protected]@oracle.com

We bought Reliance Big TV DTH two years back at around Rs[protected], which included one year free subscription. It went off well for a year. Nearing a year of completion, the set-top box started malfunctioning. One of the service people from their service franchise came and casually checked only to say that the set-top box has to be changed and that will cost Rs 800. I told them I wont pay and let the connection go off. after a 2-3 days, the same set-top box that was declared faulty started working as usual. At that time, there was no balance amount on my side. So the people in contact from the Big TV side were polite.

Again now, after a year, the same set-top box failed one fine morning. In fact, it was functioning well till midnight the previous day. When I called the customer care of Big TV, they said the complaint was registered and the service person will come in 48 hours and service charge of Rs 175 has to be paid as warranty period has been over. I clarified with them whether they would ask me to change the set-top box saying that if that is the case, I wont accept. The customer care executive said replacement is not needed and it would be rectified at my place itself.

Given that understanding, the sevice person came within hours of my complaint. But he stayed for seconds to say that the set-top box has to be replaced and the cost would be Rs 500. In those few seconds, he just played with the remote of the set-top box and he did not check the set-top box at all. I told him it is not possible and he should check the set-top box, but he was adament saying he cannot do that and it would only be replaced, that too, with a serviced old one only. Not accepting this offer, I sent him back and called the customer care of Big TV. In between the chat (this was more than testing or servicing the set-top box), he revealed it may be sotware error.

This time around, their response was arrogant as we have already subscribed for a year, which ends by May 2011 only. During the argument, I told the customer care executive that they are forcing us to this situation arbitrarily and wantonly. But the person on the other side was adamently saying that if we want contiuous viewing, we have to pay Rs 500.

In that case, I told, return our balance subscription and we cancel our subscription with Reliance Big TV. But he replied arrogantly that if we are closing our subscription, the company will take the equipments automatically and wont repay balance subscription adding that " do whatever you would like". All as per rule, he said.

I asked him to give the name and address of the person to be contacted in Trichy. He replied there is no Big TV office and we have to contact the Reliance Webworld in Trichy. He added he cannot give the Big TV management details as per rule. (I dont understand howcome rules restrict; RTI does not appply to them?)

I am very sure from these episodes that it was their articulated plan to fleece the public, wherein I believe there is no need to replace the set-top box for long. (This is my softer stance.) I lose by way of phone calls, about Rs 1000, some of my energy, which I am not bothered. But I want Such fleecing operators learn a lesson or two. Really, I did not expect such things from younger Ambani firm and he does not need to do.

we wanted to have a relocation of the connection in our new address.
it took 32 calls just to disconnect at my old address. The promise made
was within 24houre but it took more than 72 hours and interference of the top
official Mr.Kumar for disconnection. After making 20 calls reconnection nothing
happened. Fedup by the poor response we were forced to go out and opt for
Tata Sky.To our satisfaction just 1 call was enough to get the connection with
in 4hours.

I opted for a renewal of 12months subscription before 18th October 2010 and paid the amount on line for my subscription no.[protected] very much in time.

I also got confirmed from reliance bigtv on phone that the amount is received and a free gujarati channel also is active in addition to main package for twelve months.

But today when i opened TV, I received message flashing that my discount period is over!
Amazing that even after paying for twelve months recently(last month) how can it be over?

I immediately called up bigtv and had a thorough talk with Mr. Sai vide interaction recording no.[protected] at about 5.30pm who explained me that it is my mistake that I have not asked to activate the subscription!

I told that after making payment, i got it confirmed from bigtv that the payment is already made for twelve months. In addition I also got confirmed about one free gujarati channel together with main package.

Now it is bigtv's responsibility to do necessary updates of records in their system. And a customer can not be punished for the lapse at big tv staff.

Hence I have requested them to please do the needful and make my account to run for twelve months for which i have made payment.

I have also sent this info with CC to Anilbhai Ambani to get a better response soon.

-Haresh Mehta

Purchase DTH on[protected].But till date DTH Big tv damage four times.Last damage on 3 November.I call customer care & say about problem.C Care representative tell that i solve your problem in 48 hours.but till date no solution for my problem.I also call Sales manger of Reliance & give detail about all problems but they do not solve my problem.

What i can do for this.

Reliance Big TV provides pathetic service after sales. I have subscribed to Long Term Pack of Reliance Big TV DTH. A week back , my Big TV connection started showing Poor Signal. I contacted Call Center and registered a complaint on 26/10/2010. On 27/10/2010, their service engineer visited my Home but he left without solving the problem. To my utter surprise I got a message from Reliance Big TV on 28/10/10 announcing rectification of my problem to my satisfaction. I enquired call center but they informed that as per feedback available with them, my problem has been solved. Frustrated, I had to register another complaint on 29/10/10. Since then, I am getting only assurances. it is 01//11/2010 but no service engineer has visited my residence to attend the problem. However, I receive the calls from anonymous locations, giving me information " Sir, my service engineer shall visit your home today". God knows, from which country that invisible man is taking off to reach my home. I am sure that Reliance Big TV is a Big failure in customer service area.

Virendra Kumar
BIG TV Smart Card No.[protected]
My cell no. is [protected]