[Resolved]  Reliance Big Tv — Deduction of amount from Account

Reliance Big TV — Improper amount deduction

The worst customer service I ave ever seen or experienced. I am calling CC for lat 2 months, but with no result. I sent mail to [protected]@bigtv.co.in but they does not feel it ncessary to replay with explanation.

Here is thread of my mail to Reliance BIG TV:

Hi,

When I made the last call to customer care, I was told the complaint has been closed by one of your ireesponsible engineer citing reason 'inadequate information' or someting like that. That does feel it necessary to give a feedback to client or a put a proper reason. Moreover, that fellow/ might be the whole pathetic team of RBTV feels that it's not necessary to get in touch with customer before closing a complaint.

Like lot of others frustrated RBTV customer, I am still waiting a proper explanation for my improper account calculation.

Last 2 months I am calling, still I have not get a proper explanation or resolution for the problem I am facing. There is no replay for the mail also I sent to you guys. Now the situation is that floor supervisors intentionally avoid call and CE tries to convince by giving lame reasons for reliance deducticting more amountas frm customer.

I feel you all are ther most shameless cratures or corporates. Read all the complaints lodged below so that you all feel a little ashamed of yourself (I doubt i[censored] all have skin.) .

https://www.consumercomplaints.in/?search=Reliance+BIG+TV

Perhaps you all do not mind losing customer also.

Good job.

- Frustrated Customer


[protected] Forwarded message[protected]
From: Jaydip Das <[protected]@gmail.com>
Date: Wed, Jul 8, 2009 at 10:34 AM
Subject: Fwd: Account balance expalnation
To: [protected]@bigtv.co.in


Hi,

This mail was sent on 16th June 2009 and still problem mentioned below
has been left unsolved. Moreover there is no feedback from your side.

Very pathetic.

N number of times I have spoken with CCE and floor supervisor like
Swetha and Cheernjeevi but they just gave assurance. That's all, the
issue remain unsolved yet.

May I know who can held accountable for such a pathetic service to customer?

I want the problem to be solved within 2 days and an explanation to me
within 2 days or else I have to take another way around.

All the best.

Jaydip


[protected] Forwarded message[protected]
From: Jaydip Das <[protected]@gmail.com>
Date: Tue, Jun 16, 2009 at 11:16 PM
Subject: Account balance expalnation
To: [protected]@bigtv.co.in
Cc: jaydipd <[protected]@gmail.com>


Dear Mukesh Ambani/ BIG TV:

First of all let me tell you, as a customer of Reliance BIG TV, I am
very much frustrated. TV service is good, but customer care
service is pathetic and horrible. Is it intentional or unprofessionalism?

Let me give my BIG TV ID:[protected]

Now the story:

Since last 3 months I am call BIG TV customer care executives to
provide me with details and explanation of my BIG TV
account which I feel getting wrongly calculated. I asked for an
explanation and asked to correct this but without any
postive results. In this last 3 months, I have called customer care
almost more than 15 times, just not to mention the
valuable time I have wasted. Each time a client calls customer
care, he/she has to waste 30-45 mins to expalin the same
problem/issue to different excutives. Ultimately in last one month I
have spoken with 3 floor supervisor - Swetha,
Chiranjeevi and Prasad. All of them assured me that my problem will be
solved within 2 days and I will get reply from
them in my mail id. But these were just empty words. I think They get
a good training how to just make a fool out of
customer. Till now the whole episode has been very frustrating and pathetic.

Each time I explained to them my rechagred details -

I have taken South pack in the month of September 2008. As per offer
provided that time, I am availing 1 year free package.
I have taken 2 add on packs - ZTV and Z Cinema pack for whcih I used
to pay Rs. 50- pm.In the month of Jan 2009, Rs.15- was
due. I recharged with Rs. 200 on 21 Jan 2009 and Rs. 15 was deducted

Out of Rs. 185, Rs. 50 was deducted on 21 jan 2009 for the period of
21 Jan '09 - 20 Feb, 09. Remaining balance was Rs. 115-.
With Rs. 115 left as balance, this 2 add on pack should have continued
as 21 Feb '09- 20 Mar '09 (Rs. 50), 21 Mar '09 - 21 Apr, 09
(Rs. 50) and at the end of 21 Apr 2009, balance should have been Rs.
15. But by 5th Apr 2009, I started getting sms, TV message that
my account balance is -ve. And by 13/14 Apr 2009(aprx), both the
channels were disconnected. Though I was having full balance.

I lodged a compalint that time, but I did not get any result from
Reliance BIG TV. I my was lost and moreover I did not get the service
for which BIG TV took my money.

As channels were not available, I rechaged again with Rs. 100/-. Rs 71
(Rs.56 for period 21Apr 2009 - 20 May 2009 + Rs 15 due). Balance was
Rs. 29. The money was deducted till 21 May 2009. But by 15th May 2009,
I started getting msg that I have - ve balance.

From the above details, you also should have understood that some
wrong calculation is happening on your side.

I asked for this expalnation and rectification by informing to Big TV
customer care executive and floor supervisor since April 2009 but till
now
the situation is same.

Yesterday I got sms/msg on TV from BIGTV saying that I have balance -
Rs. 95 which you can understand from above details that a totally
wrong one.
From 21 May 2009 till 16 June 2009, the - ve balance should be - Rs.
21 (for your sake, 27 day x 2 channelx 0.93 (per day charge) - Rs.29).
But your system
says - Rs 91. And you hav discontinued ZTV and Z Cinema pck today.

Can you please provide me expalnation how calculation is happening on your side?

Will you give back the money you have deducted wrongly from the Rs 200 recharge.

I want an clear explanation ASAP.

Regards,
Jaydip Das

Dear Sir,

i am very very disappoint to your bad response my no:[protected], last month 23 mi paid 150+25+25 total 200 but my 175 wrongly transferred to technical side. i interate customer care they told it is company's fault and very shortly your money put your account (24 hours) today is November -06, but till time i have not get my money . it is serious issue i cold customer care more than 15 times every time they told it is our fault definitely your money will get your account. it is cheating. take necessary action

regards
mahesh.c
[protected]

Reliance Big TV — Amount deducted from my account

i have rechared yearly subscription, but they have not updated in the system and dedected monthly basis. which i losts the 5 months service. now they are asking me to pay more for subscribe the DTH service.