[Resolved]  Reliance Big Tv — No Service

BIG TV — No Service

I have taken a BIG TV connection 15 days before, my card no is "[protected]" and very next day i am getting black screen with BIG TV Logo.

I have called up the customer care and they gave me a complaint number : "75262878" and assured me that my problem will be resolved in 4 hrs. I waited for 6 hrs and again i called up the customer care, now they said that it will be resolved in 48 hrs. I asked him to tell exactly why the screen is in black with the logo. He said to check the signal condition, i checked it was showing POOR quality. He said we will rectify your problem within few hours. Not the hours are going on days are going on till now no one noted my complaint and didn't rectify the problem. I contacted the person who installed, he said me to press 23467 button on the screen and press OK, nothing happened, his response is very worst. He said if i am free i will come and i am busy right now. See his performance.

I fed up calling up the customer care coz same reply (within few hrs) no action. Then why the hell you are providing the customer care. I disconnected the local cable connection, now we are not able to watch anything.

I want my connection to be connected and if not refund me my full ammount if they can not provide any after sale service to the customers.

i residing in Muraliangar, Visakhapatnam. My new house No. is Flat No. 202, Manasa REsidency, Laxminagar, Marripalem, Visakhapatnam-18. I have taken the big tv connection on 30th Sep 2008. I request you to connect the big tv on 4th Oct 2008 evening 4.00 PM for shifting rent house to own house. But he has came on 4th October evening 7 'O' clock. He erected dish infront of the house. Unfortunately dose not agree the my family members. i request you shift the dish upstairs. He told that now it is not possible shifting and come later and shifted to upstairs, the dish is taken away. i also again call to the call centre on 4th october 8.00 clock he told to come on Mondy 6th Oct 2008 at 3 'O' clock PM. But he didnot come. again call to call centre the call centre mandam told he bring to Tuseday 3 P.M. onwards. today Tuesday also morning call to call center the madam told your ID is expired and remain logding again. I take the connection One week also. now put the another two days. totlally 10 days no channels in our house. my family is totally disturbed. so i request you to solve the problem as early as possible.

i m coustomer of reliance big tv but from 3 months my connection is not working.i had complained many times to the shop owner who is the dealer ab out this .my disc is not working properly .he also forwarded my complained 2 the concered officer they assure us thet our man will be there in 48 hours.but every time there is no action from there side.now i m thinking that i got cheated.my id no of set of box is shystc[protected] and shystc[protected]. smart card id no is[protected] and[protected].my aknoldejment no of from is [protected] and [protected].my welcome kit no is [protected]. my connection is by the name of manoj j bhojwani.my add is 402 guru pooja appartment central avenue road ambedkar square nagpur 440008. please take action as soon as possible.

Dated:16.10.2009

Respected Sir,
I am Big TV customer. I have very much regret to inform you that I have face Signal lost problem on dated:13.09.2009 and i complain through customer care service and complain No. is[protected] on dt.13.09.2009 and regularly i talk and again without solve our problem new complain No. given to me on dated: 04.10.2009 complain No.[protected]. Then again on dated:10.10.2009 new complain no. given to me[protected]. Then again on dated: 14.10.2009 new complain No. given to me[protected]. But till date problem is continue. When i talk about complain only one answer i.e. within two days your problem solved by our service engineer.

Please advise me and look into this issue.I hope I will get an early response.

I have tried many a places in Delhi for procuring the Reliance Big TV re-charge coupon. I have only left with 4-5 days of the connectivity. To enable me re-charge my connection, please make available me the list (names & addresses) of outlets of Reliance Big TV re-charge coupon in Dwarka, New Delhi by return mail.

31-Jan-10, I Have Logged a Complaint that My Big TV is not working as it is appearing “Error-2” while installing Channels in Set up Box – Complaint Number[protected]. I have waited 3 days but no CALL, NO E-mail, No Engineer Visit – NOTHING at all then I called up again in Customer care on 4th Feb 10, and asked for same complaint status. Surprisingly they said the Complaint has been closed being reason Customer is not willing to pay Engineer charges - Let me remind here THERE WAS NO COMMUNICATION WITH ME FROM RELIANCE so Call closed. 4th Feb another Complaint[protected], This Time Reliance (Customer Care) has given 24 hr’s Time Period for Resolution. I have waited next day at home but No Sign from Reliance so I have called up again on 5th Feb but nothing was changed same Lines, commitment .Now I have almost realized that I have made a big mistake to stay with reliance.
5th Feb again Complaint –[protected] waited till 8th Feb But amazingly no Response at all so I have called in customer care and GOD BLESS!! Complaint has been close once again so I am just Holding my patience and waiting for service which I have paid it. 8th Feb 10, again I have made Complain for same issue and Off course No change in Commitment , Still Big Words and Greeting Lines. 8th Feb 10 Complain –[protected].
It is very shameful for us that we are still Depending on this system which need to strict by our government.
Hope It will work soon!!

This is to bring to your kind notice that the issue with the BIG TV Setup box is piled up and not at all being addressed from past 10 days.

The following is the case sheet:

My Reliance Setup Box stopped working from December 9th 2010, which I have logged a complaint with Reliance BIG TV customer care for the same on 10th December 2010.

Day 1- None from Reliance BigTv called me and issue hasn't been resolved.
Day2 - I have Received a message that the complaint which I have logged has been closed. So I again called to Customer care and raised the complaint again.
Day3 - I got a call from some BIG TV guy who directly answered that he cannot attend the call, Its raining heavily(rain just got stopped 1 hour before he called) and he promised me that he will look into the issue next day.
Day 4 - Same has been updated to me as they updated me on Day 3.
Day 5 - A guy surprisingly did a favor to call me at 1o clock(inspite explaining that I need to go to office, so will not be available at home from 10.30am to 8.30pm) noon saying that he is interested to look into the issue. i Requested him to come next day anytime.
Day 6 - ( I took leave assuming that the BIG TV service guy would come to my home and fix the issue)I have called the same guy nextday afternoon asking whether he is going to fix the problem or not. The guy answered me that its raining heavily again.
Day 7 - Atlast a guy called vijay kumar visited my house and tried to fix the issue. He couldnt and concluded me that the setup is not working properly and need to be replaced. He also strictly recommended me to be available in home next day all the time.
Day 8 - I waited for the Vijay kumar. Instead of Vijay Kumar I got a message that my complaint which I have logged has been closed.
Day 9 - I again have called customer care and asked why Vijay Kumar couldnt able to fix the issue. Customer Service executive updated me that Vijay kumar will resolve the issue next day.
Day 10 - Vijay kumar neither called me nor attended the call. I again called the customer care. Customer Service executive Bhanuprakash M has attended my call and told me that My issue will be resolved in 24 hours.
Day 11 - No one did call me till today evening and I called the customer care to know about why the issued hasnt been resolved. Customer Service executive Bhanuprakash M updated me that there is shortage with the setup boxes so it can be resolved only when the setup box will be available . I requested Bhanuprakash M to help me understand why I havent been updated about the progress made on my complaint and requested to connect to the Supervisor Resham Arsha to understand me why the issue is not getting progressed. She answered me that she can take action on the issue only when I will re-activate the account.

I also re-activated the account as Reshma Arsha. But no one till date are not at all bothered to really be commited to atleast update the progress and when they can resolve the issue. Two terms 'IN PROGRESS' and 'WILL BE RESOLVED IN 24 HOURS' is only answered every time I am calling for help to customer care. I expect that my issue will be atleast taken in considertion now to act and resolve the problem now.

sir
my bigtv mastercard no. is[protected] is no servies now . pls let me know what happened

BIG TV — No Service for Complaint

From March onwards , i have complained about set top box failure. Till today (19/6/2013) No replacement ll be made.
i have called more than 6 time to customer care . when even i request the complain to them, within two days, they close the complaint with rectification.

For the past TEN days I have been trying to register a complaint that the reception on my Big TV connection is terrible. I am getting neither SOUND nor PICTURE - reception is EXTREMELY POOR.

My Smart Card No. is[protected]

The call center does not even pick up the phone.

Is there an alternate number of customer service outlet where I am visit and register complaint physically.

Is there ANYONE at all beyond this dumb call center who can give SOME response?

I am, paying and recharging in time for ZERO SERVICE and my recharge account is ticking down when I am running from pillar to post just to REGISTER a complaint.

Hope someone will listen and respond at least NOW.

Rohan Chandrasekar

relocation fixing

i am applying relocation fixing on 11 nov 2008 10:00am. but no response in your side. pl. action immidiatly