[Resolved]  Reliance Big TV DTH — Refund for cancellation did not happen.

Address:

Bangalore, Karnataka

I got a call from Reliance BIGTV DTH representative asking me to recharge the SmartCard[protected]. I said I am not using it and I won't be using it in future. Hence she asked me to return the Set-top box with remote, adapter and the SmartCard and later the amount will be refunded and She said she will be sending a representative on the same day (19th July 2011). I agreed and as I was busy at office I did not question her much. A representative came to my home and picked the above said items and gave an acknowledgment, which is a cancellation form customer copy. He had signed as Veeresh and had put a seal "RELIANCE BIG TV DTH KARNATAKA". He also gave a phone number ([protected]) to follow up.

Since then I kept on calling [protected], a lady picks up the call, she just says she will get back and with out listening to the next word, she cuts the phone. I tried calling Veeresh's Service engineer's number [protected] and it is switched off.

I also tried calling Customer Care [protected], they said they don't have any information about it. They told me that my account is suspended (not canceled) and asked me catch hold of the people who collected the items.

Now except those people phone number, I don't have any other information. How do I get my things back or the amount refunded?