[Resolved] Reliance Big Tv — Set top box restarting frequently | |||
Hello, My name is Vijay and my Reliance BIG TV customer id[protected]. My complaint is regarding BIG TV set top box. Recently I have received a software upgrade on my set top box and after applying that update, my set top box is restarting very frequently. I have called reliance customer care regarding this issue many times but not received a proper response. As per the recent complain by me (Complaint Number:[protected], there technical staff says that this problem has been started because of Reliance firmware upgrade and they are totally responsible for this and as a solution they will be going to replace the set top box but I need to pay Rs. 175 as a visiting charges. Although this problem has started after the software upgrade which has been applied by reliance so they should not ask for any kind of charges. This simply shows that they are trying to make some money in a wrong manner. I asked them to help me to reset my set top box so that this newly upgrade can be removed which may solve the issue but they do not want to help me to do so. Kindly help on this issue. Regards, Vijay Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
I am Arun.with customer ID[protected], getting same problem.After 2 month one person came and reinstalled software and took 175 RS from my account.but the problem still exit.now every 5 minute it is getting restarted.Now they are saying i should replace this settop box it cost nearly 850 RS.So far what i felt is that the customer service of BTV is worst.Instead of paying this 850 i can go for another service providers.
Dear Vijay,
I am Bins residing in Bangalore. My set top box serial number is also starting from 2006, and the same problem is there to me as well. Whenever we are switching on the TV, it will auto stop and auto on the set top box at least 10-15 times and by the time we would have already waster minimum 30 mints. When I made call to customer care, they are asking for 175/- for client visit and told me to replace the Set top box and it will cost 500/-. So I am in thought of changing the provider with Airtel and I feel the customer service is very good and signal quality is also good.
By the way can you please let us know any update on your issue.
Thanks,
Bins Davis
[protected].
I am Bins residing in Bangalore. My set top box serial number is also starting from 2006, and the same problem is there to me as well. Whenever we are switching on the TV, it will auto stop and auto on the set top box at least 10-15 times and by the time we would have already waster minimum 30 mints. When I made call to customer care, they are asking for 175/- for client visit and told me to replace the Set top box and it will cost 500/-. So I am in thought of changing the provider with Airtel and I feel the customer service is very good and signal quality is also good.
By the way can you please let us know any update on your issue.
Thanks,
Bins Davis
[protected].
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