[Resolved]  Reliance Big Tv — Uninstalled cable connection

big tv cable connection — worst service by the big tv

Very Bad Service from the big tv

My name is V. Suri Babu

and my smart card number is[protected]

I have purchased the BIG TV from Neelam Cycles (prop name is Mr. Rajesh) on 25/08/2008 and the BIG TV was installed and activated on 27/08/2008 by your engineers. I have recharged the Rs. 500 on 28/08/2008 at 10:30 PM.

The BIG TV was not working from 21/09/2008 (09.00 AM) (not completed one month also) after the power off - ONLY RED SCREEN IS APPEARING.

I have given a complaint to your customer care center no.[protected] on the same day at 06.54 pm and they have given the complaint number[protected] and told me that the problem will be resolved within four (4) hours, but it is not rectified in time, again i have called up to the customer care center on 22/09/08 again they said it will be resolved by today (22/09/08) evening again i have called up in the same day evening they told me it will take 48 hours.

On the next day (23/09/2008) I have called up again one lady told me that the problem will be rectified online and the problem rectified through online, but it is not rectified. Again I have called up in the same day night at 10.00 pm (23/09/2008) one guy attended the call and he told me that the BIG TV Engineer will come with in 48 hours and rectified the problem and the complaint number is 76512795.

After that every day I have called up to BIG TV customer care center and they told only one thing "DUE TO TECHNICAL REASONS THE PROBLEM WAS NOT SOLVED, AGAIN I AM SENDING THE MAIL TO MY SUPERIOR, THE PROBLEM WILL BE SOLVED BY TOMORROW"

Yesterday (28/09/2008) also one lady received a call and told me that I am forwarding the mail to my manager and he will react it and the problem will be solved by tomorrow.


The response of the some of the Call Center employees is very bad.

Reliance Big TV — No connexion

I paid for a new connection on 11 May 2010 to a local agent (Athirampuzha) of Reliance Big TV connection. They were demanding that if I could pay the money before 10 am that day I could be given the connection that day itself. But almost 5 days passed without any progress. When I contacted to your office, from where I had a call to enqire if I got connection on 11 May, they said the set top box had not reached. But on Wedensday they said the box had been arrived and that they would be give the connection that day itself. But nothing happened. Then on friday they said I would be given connection no matter it may be. But nothing happened. The phone number from where I had the call is +91.938.873.1737.

I mailed to your customer care two days ago, and they promised to contact me in 24 hours. But nothing happened.

Everytime they promise that the connection would be given a day, I take off from duty for leave the office early. Now I am fed up with them

Reliance Big TV — Flat In Set top box

Dear Sir / Madam
This is to inform you that i longed a complaint by the customer care number [protected] against the technical problem in my set top box on around 8th of may 2010,the complaint no. is[protected].The costumer care told me that recharge your card after that we accept your complaint. I recharge by Rs 220 as my plan after it customer care executive assure me to solve my problem within 48 hours but till data no body come to replace my set top box, again and again they told me that there is no set top box in the company. I am losing my money and also facing mental harassment by your end.How can it possible that there is no set top boxes available in such a big company.I have a very bad experience about the company
Pl. take a early step to solve my problem
Chandra vishal Singh
Mob-[protected]

collected the ammount for connecting tv digital cable 20 days promisin it will be done in 7 days. if we call the number give no reponse. pls. do help

contact number [protected]

I am resident of alwal. On 31 march two persons name, Rakesh and Naresh came home and offered reliance Big tv dth for Rs 2980 and and took the cheque on syndicate bank and till now no response.
Inspite of so many calls to [protected] no response.Please enquire into matter and punish them. my contact number [protected]

Reliance Big TV — problem in connection

we have problem in our connection . i also put complain no[protected] in coustomercare,i regiester it on 24 july 2012 , but no response from your services.solved my problem as fast as you can.

Reliance Big TV — Connectivity Problem

Hi I Am Rupesh Chauhan I Am installations TV Connations Bt Last Two Day Facsing poor Connectivity Smart Card No :[protected]

Dear Customer,

We apologize for the misunderstanding happened, do let us know if you received your product, we will ensure that such type of behaviour won’t be repeated in future. If any query please do mail me at [protected]@appcogroupindia.in

Regards
Ryan