[Resolved] Reliance Big Tv — POOR SERVICE FROM CUSTOMER CARE CENTRE | |||
I am a subscriber of Reliance - Big TV in the year 2009. My Subscription ID is[protected]. There is a problem with software downloading on to the set top box. The same has been intimated to their customer care from 2nd June 2010 and nobody has taken any seriousness / sent any technician to look-after our problem. So I again contacted them on 4th onwards, one of their engineers given some instruction to set the box but same problem was continuing since 4th to today i.e. on 9/06/2010. Neither they are sending their engineer to solve this problem nor they are attending the customer care centre telephone. Everyday they are deducting the money without activation. They also promised us to send their engineers within 24 Hrs. But till today (09/10/2010) they have not sent any of them. I request anyone to solve my problem at the earliest otherwise remove the BIG TV connection without any delay so that I can take the connection from Cable TV which I was using for the last 5-6 years. Now I am suggesting to our colleagues, who are using the BIG TV not to use BIG TV in future. I must say the service is absolutely hopeless - I once again mention not to buy this product and regret later. Thanks & Regards, Nisha Sajikumar, Nedumprayar. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
Dear Sir,
I am taken a service of big tv in the month of june2009, up to one year there is no problems, now june 9 2010 onwards problems are raised, my ID is[protected].
1. I have called first time on 08/06/2010 to [protected] for query i.e., my set top box is switched off and on automatically and i have not seen tv channels only 5 seconds due to this problrm. then customer service executive told me within 24 hors it will be solved, then i will called again on 10/06/2010 same words were reapeted again, then i will called on 22/06/2010 they given one complaint number afterwords nothing will happen and that complaint also closed without any solving problem, then i will called on 23/06/2010 the same words are reapeted, then i will called 24/06/2020 again same thing will happened. again i will called on 30/06/2010 again same, again today 01/07/10 same thing will repeated, HOW TO BELIVE BIG TV? without solving the problems they were deduct service charges in the recharge amount. what to do? i have all recordinngs in my mobile, SO i am decided to go to consumer Forum. This is the best way otherwise we will mentally upset. BIG TV cusomers service is very very Worst and third class among the Others. Moreover i dont have other words to tease.
I am taken a service of big tv in the month of june2009, up to one year there is no problems, now june 9 2010 onwards problems are raised, my ID is[protected].
1. I have called first time on 08/06/2010 to [protected] for query i.e., my set top box is switched off and on automatically and i have not seen tv channels only 5 seconds due to this problrm. then customer service executive told me within 24 hors it will be solved, then i will called again on 10/06/2010 same words were reapeted again, then i will called on 22/06/2010 they given one complaint number afterwords nothing will happen and that complaint also closed without any solving problem, then i will called on 23/06/2010 the same words are reapeted, then i will called 24/06/2020 again same thing will happened. again i will called on 30/06/2010 again same, again today 01/07/10 same thing will repeated, HOW TO BELIVE BIG TV? without solving the problems they were deduct service charges in the recharge amount. what to do? i have all recordinngs in my mobile, SO i am decided to go to consumer Forum. This is the best way otherwise we will mentally upset. BIG TV cusomers service is very very Worst and third class among the Others. Moreover i dont have other words to tease.
Dear sir,
My self Praween Singh from Gaya, Bihar. I brought a onida 21' ultra slim TV in which I got big tv connection free. I submitted my request to big tv customer care on 16 Nov. 2010. Customer service executive said that your big tv installed within four days but it is not installed till today. BIG TV cusomers service is very very Worst and third class among the Others. Moreover i dont have other words to tease.
My self Praween Singh from Gaya, Bihar. I brought a onida 21' ultra slim TV in which I got big tv connection free. I submitted my request to big tv customer care on 16 Nov. 2010. Customer service executive said that your big tv installed within four days but it is not installed till today. BIG TV cusomers service is very very Worst and third class among the Others. Moreover i dont have other words to tease.
hartaj singh
r/sir,
as the matter of service it's very poor . i recharged from jammu, jewel chowk i.e sky ways communication shop no.10, vinayak bazar near hotel rajdhani, jammu.every time they give us a ph. no.[protected].but they don't pick the phone even without reponding on dated[protected] i call 25 times but they not responding.after that if i call again shown ph. busy.and they giving a single no. for dialing and others no. not working.and if even they take everytime after 2 to 3 days time for processing recharged.so what i can do if i go to them they said dont worry its processing. 1) the service is not proper 2) everytime delayed. 3)not cooperative with customers.4)help less service provider.
its my humble request to you that take action against him for proving such type of service.
thankig you.
r/sir,
as the matter of service it's very poor . i recharged from jammu, jewel chowk i.e sky ways communication shop no.10, vinayak bazar near hotel rajdhani, jammu.every time they give us a ph. no.[protected].but they don't pick the phone even without reponding on dated[protected] i call 25 times but they not responding.after that if i call again shown ph. busy.and they giving a single no. for dialing and others no. not working.and if even they take everytime after 2 to 3 days time for processing recharged.so what i can do if i go to them they said dont worry its processing. 1) the service is not proper 2) everytime delayed. 3)not cooperative with customers.4)help less service provider.
its my humble request to you that take action against him for proving such type of service.
thankig you.
Error Code 400. Customer ID[protected], M.Devadas. My complaint No[protected], has been attended to promptly by your service engineer at Tirupur ar 9.30 am to day. Thanks & regards
M.Devadas
25.9.2013
M.Devadas
25.9.2013
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
24%
Complaints
3276
Pending
0
Resolved
781
6th Floor BHQ, Dhirubhai Ambani Knowledge City, Thane Belapur Road, Kopar Khairne, Navi Mumbai, Maharashtra, India - 400709
View all Reliance BigTV contact information
As per your discussion with the customer care representative our ISP will help you resolve the issue by today.
Regards
Reliance Big TV DTH