[Resolved] Reliance Big Tv — POOR SUPPORT | |||
Sir, I am Reliance Big TV customer. Smartcard no:[protected]. I am having problem in viewing channels (Error 400) since one week. On 12-04-13, I made complaint with customer care and complaint no is :[protected]. They asked me to recharge for service charge for service charge. Then I recharged Rs 400 for service charge and new remote and requested to attend on high priority basis as IPL is going on. They told, they will try their best to send technician immediately today , but it will be solved with in 48 hrs. I tried many times and got same stereo type reply of 48 hrs limit. Most awaited 48 hrs ended on 14-04-13. I called on 14th April Sunday, Reliance customer care replied, techie will come today (14th Sunday) or tomorrow as today is holiday. Sunday gone and on Monday 15th April 2013, I called customer care , they coolly told, earlier complaint request was closed and gave new complaint no:[protected]. I was irritated with their irresponsible behaviour, Today[protected] I called and got same cool reply, technician will come and attend. Worst service. Nahvi [protected] Was this information helpful? | |||
Complaint marked as Resolved
Verified Support Apr 16, 2013 Reliance BigTV Customer Care's response Dear Customer, We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns. Regards, RDTVcare Verified Support Apr 22, 2013 Reliance BigTV Customer Care's response Dear Customer, As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction. Cheers, RCOM Care | |||
 3 Comments | |||
Comments
yaa it is 100% right. Good quality but no service in A.P. also in our Guntur we also taken this connection, but several times repair and showing signal problem. Only one repair boy is there and he will come 3 or 4 days later to correct after our calling. Big Tv persons need service points and servicemen and they must give free service also. Everytime the boy is charging. Pity to our colleagur customers.
akash ap
akash ap
Dear Customer,
As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
RCOM Care
As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
RCOM Care
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BIG TV — Poor Customer Service
Hi,I had called reliance Big TV customer care 10 times to get my complaint resolved. My Big TV remote is not working since June 8th 2011. Its a big fraud business. They will call us to recharge ur account but if we register a complaint..nobody is there to attend it. I think they dont have any service team. Mr. Ambani..feel shame on you...when you will stop this cheating....
Dont buy BIg tv they are the most worst DTH service in INDIA.
Regards
Rijo[protected]