[Resolved]  Reliance Big Tv — reliance big tv

Address:Pune, Maharashtra

hi my name is amit. account number[protected]. i got my account recharged done on 10th october 2009 for rs 1700/ for one year subscription for premium pack activation. but after six months they told me that my account has not been activated for premium pack and they are deducting the amount on basis of previous pack that was maxi cab( which was no longer in use when i got my account recharged. i did spoke to their customer care regarding change of pack at time of activation but now they refuse to acknowledge. what shall now can be done.even though i had spoken to their customer care at the time of recharging, they have refused to acknowledge
plz advice over this
amit
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Aug 13, 2020
Complaint marked as Resolved 
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Reliance Big TV — wrong subscription done at big tv end

hi my name is amit. account number[protected]. i got my account recharged done on 10th october 2009 for rs 1700/ for one year subscription for premium pack activation. but after six months they told me that my account has not been activated for premium pack and they are deducting the amount on basis of previous pack that was maxi cab( which was no longer in use when i got my account recharged. i did spoke to their customer care regarding change of pack at time of activation but now they refuse to acknowledge. what shall now can be done plz advice.
amit
Dear Amit,

Request you to please share the details regarding your communication with the customer care representative(date of communication, name of the representative, location, request no) post which our customer care representative will get in touch with you to resolve the issue as soon as possible

Regards
Reliance BIG TV DTH Team
Dear Amit,

Request you to please share the details regarding your communication with the customer care representative(date of communication, name of the representative, location, request no) post which our customer care representative will get in touch with you to resolve the issue as soon as possible

Regards
Reliance BIG TV DTH Team
Hi myself Arunkumar from Cochin, my account no[protected] i recharged the big tv on[protected] for Rs.1270 with 1 year validity.
now the balance become Rs.0. How? I report to the customer care but they are giving irresponsible answers.

if this is a responsible service please see the complaint.

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