[Resolved] Reliance Big Tv — Replacement of set top box

Vikas Adagur

Address:	A Block, 2nd Floor, Reliance Communications Limited DAKC, Kopar Khairane, Navi Mumbai – 400 710, Pune, Maharashtra
Website:	www.rcom.co.in

I have problem with my reliance set top box, which needs to be replaced. I have registered a complaint with you people, but there is no response at from your side. Complaint number:[protected]. This complaint was raised on 31st May. From that day i am calling customer care number and getting reply issue will be resolved within 48 hrs. But till now, no engineer has visited to replace the faulty set top box. Earlier we had raised one more complaint:[protected] which was closed saying wrong address. Then I raised new request for address change for which Rs 350 was cut even though there was no mistake from our side. And now daily we are loosing 30 to 40 rupees without having the service.

Is this the kind of service you provide to the customers. I am very much disappointed as there is very much poor response from your side for customer complaints. Why is it taking so much time for you people to provide service. I have given correct address, alternate mobile number, but still no one has contacted me

Since for these many days as i have not received i will stop using your services and i am switching over to other service providers

So please in future provide proper services to your customers

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Complaint marked as Resolved

Verified Support

Jun 11, 2013

Reliance BigTV Customer Care's response Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Regards,

RDTVcare

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Comments

pissed_client

Reliance Big TV — Poorest customer care and Set top box

Reliance gets money well in advance for 1 year but their Set top box is awfully poor. It keeps on hanging and becomes in operatable. It is damn slow (comparing to other DTH services).
The Customer care is a BIG JOKE. They say they will need 48 hours for rectifying the issue and after that if you follow up it takes another 48 hrs and it goes on and on and on.
I am using it for 2 months and 4 days per month it goes off!! I have lodged 8 complaints already though i had 2 problems.

If Reliance doesn't look into this they are going to get out of the business ASAP.

TATA SKY is far far better!!

s.prabakaran

from Noida, Uttar Pradesh

sm.no.[protected] sankar com no 81885612 com no[2]82321914 ins date[protected] no found chanal only one chanal without subcribe chanalis comimg please

Vikas Adagur

Still no contact made...pls escalate this to higher level...i need this to be resolved immediately

Vikas Adagur

It's has been already 3 weeks since we have raised a complaint on phone.
It's the worst experience that we are facing from your customer care centre.
And we are be charged without providing service for 3 weeks, what's the alternative for this ?

Reliance Communications Customer Care

from Mumbai, Maharashtra

Dear Customer,

We have tried calling you on the given number but we were unable to reach you, Please provide with any of your alternate number if issue still persist.

Regards,

RDTVcare

Vikas Adagur

on which number have you tried calling?

Pls call on [protected]

pawanks

not refunding money

Smart card no.[protected].not refunding 525 rupees after one month

abhi_77

from Hyderabad, Telangana

Not attended complaint after 48 hours

Finally after 2 days of continuously calling, my complaint is registered with reliance digital tv. But they say it'll be attended in another 2 days. Extremely hopeless service.

mithun mohan

from Mattanur, Kerala

connection problem

sir, my id:[protected] my expiry date 01/01/2015 but but disconnected 25/12/2014. what was the reason of disconnection please inform me my mobile no, [protected]